Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Kod IATA | AV |
|---|---|
| Trasy | 134 |
| Najpopularniejsza trasa | Medellín José María Córdova–Bogotá-El Dorado |
| Obsługiwane lotniska | 49 |
| Najpopularniejsze lotnisko | Bogotá-El Dorado |
Minusy: No food
Minusy: My seat. It did not recline
Minusy: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Minusy: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Minusy: Bag arrival time. It took almost an hour for the bags to arrive.?
Minusy: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Plusy: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Plusy: FLight was fine. No entertainment nor wifi.
Minusy: They had screens for seats but not really much service available.
Plusy: Overall flight was fine. No entertainment nor wifi.
Minusy: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Minusy: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Plusy: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Minusy: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Plusy: Great customer service
Minusy: Great flight
Plusy: Great crew
Minusy: Great service
Minusy: Respect the scheduling!!!!
Plusy: was on time
Minusy: food in economy class
Plusy: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Minusy: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Plusy: Plane was good, plane staff were good.
Minusy: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Plusy: I got there early and they put me on an earlier flight.
Minusy: Cramped seats.
Plusy: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Minusy: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Minusy: Entertainment system need to be improved ASAP.
Plusy: Boarding process and check in were very fast
Minusy: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Plusy: Avianca has many route through South America hence it is convenient.
Minusy: There is always short connections and many times I miss my flights. They do not offer compensation.
Plusy: Great crew. Professional and helpful
Minusy: Business class sets are outdated. Could have been a second, lighter meal served
Plusy: Crew professional, available and helpful.
Minusy: Business class seats are outdated.
Plusy: Nothing
Minusy: Everything
Plusy: Service
Minusy: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Plusy: AVIANCA a good airline
Plusy: Still waiting for the last flight that they had to put us on.
Minusy: No way to make a right connection In Bogotá and better customer service
Plusy: Friendly crew
Minusy: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Minusy: Food, snacks, drinks, ice
Plusy: Kind
Plusy: not a lot of wait time
Minusy: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
Plusy: It was a easy process to check in and the crew took care of us. Very professional
Minusy: Entertainment
Plusy: They gave us a pillow and a blanket
Minusy: The earphones for the tv were weird
Minusy: Please the bags are broken you should try to take them gently
Plusy: Leaving and getting on time
Plusy: Overall trip was ok
Minusy: Lady guiding people to register luggage was rude
Minusy: No one at check in wonted to help I had to change flights do to inability of check in personnel
It felt like all they wanted to do was to sell me another ticket
Plusy: Crew member was nice
Minusy: When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)
Plusy: Estuvo puntual, la tripulacion estuvo amable.
Minusy: Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo.
Minusy: I'm tall and I hace no problems because there is a lot of space between files
Plusy: The crew was very nice, the food was good and the entertainment too.
Minusy: The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too.
Plusy: The attention of the staff
Minusy: Waiting rooms should be more comfortable
Plusy: The attention of the staff and punctuality at the departures
Minusy: The food
Minusy: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.
Plusy: Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras.
Plusy: La experiencia fue muy placentera.
Minusy: instead of a sandwich, some typical food from the country we are arriving
Minusy: Entertaiment debe mejorar
Plusy: Clean airplane, is ok food ,
Plusy: El confort. La atención fue excelente.
Minusy: Temperatura. Hubo momentos donde hizo mucho calor.
Plusy: Upgrade
Minusy: Excellent
Minusy: Puntualidad
Plusy: Nothing really. We are frequent flyers with Avianca (Gold). And usually we love flying with Avianca.
Minusy: We bought business class tickets and the plane was an A321 without Business class seats, or an entertainment system. They just didn’t have the middle seat occupied as the only “perk”. What a waste of money. Very disappointed.
Minusy: Food served on plane
Plusy: .
Minusy: .
Plusy: The pilots landed quite peacefully and the airplane was clean
Minusy: Food was disgusting. Not many options to choose from.
Plusy: No
Minusy: The time
Minusy: Food is terrible. Avianca's website is not user friendly.
Minusy: My seat. It did not recline
Plusy: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Plusy: Great customer service
Minusy: Great flight
Plusy: Great crew
Minusy: Great service
Plusy: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Minusy: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Plusy: I got there early and they put me on an earlier flight.
Minusy: Cramped seats.
Plusy: Service
Minusy: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Plusy: AVIANCA a good airline
Plusy: It was a easy process to check in and the crew took care of us. Very professional
Minusy: Entertainment
Plusy: They gave us a pillow and a blanket
Minusy: The earphones for the tv were weird
Minusy: Please the bags are broken you should try to take them gently
Plusy: Leaving and getting on time
Plusy: The attention of the staff
Minusy: Waiting rooms should be more comfortable
Plusy: The attention of the staff and punctuality at the departures
Minusy: The food
Plusy: Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras.
Plusy: La experiencia fue muy placentera.
Minusy: instead of a sandwich, some typical food from the country we are arriving
Plusy: El confort. La atención fue excelente.
Minusy: Temperatura. Hubo momentos donde hizo mucho calor.
Plusy: Upgrade
Minusy: Excellent
Plusy: .
Minusy: .
Minusy: No food
Minusy: Bag arrival time. It took almost an hour for the bags to arrive.?
Plusy: FLight was fine. No entertainment nor wifi.
Minusy: They had screens for seats but not really much service available.
Plusy: Overall flight was fine. No entertainment nor wifi.
Minusy: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Plusy: was on time
Minusy: food in economy class
Plusy: Plane was good, plane staff were good.
Minusy: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Minusy: Entertainment system need to be improved ASAP.
Plusy: Great crew. Professional and helpful
Minusy: Business class sets are outdated. Could have been a second, lighter meal served
Plusy: Crew professional, available and helpful.
Minusy: Business class seats are outdated.
Plusy: Kind
Plusy: Overall trip was ok
Minusy: Lady guiding people to register luggage was rude
Plusy: Crew member was nice
Minusy: When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)
Minusy: I'm tall and I hace no problems because there is a lot of space between files
Plusy: The crew was very nice, the food was good and the entertainment too.
Minusy: The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too.
Minusy: Entertaiment debe mejorar
Plusy: Clean airplane, is ok food ,
Plusy: The pilots landed quite peacefully and the airplane was clean
Minusy: Food was disgusting. Not many options to choose from.
Minusy: Food is terrible. Avianca's website is not user friendly.
Minusy: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Minusy: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Minusy: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Minusy: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Plusy: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Minusy: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Minusy: Respect the scheduling!!!!
Plusy: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Minusy: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Plusy: Boarding process and check in were very fast
Minusy: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Plusy: Avianca has many route through South America hence it is convenient.
Minusy: There is always short connections and many times I miss my flights. They do not offer compensation.
Plusy: Nothing
Minusy: Everything
Plusy: Still waiting for the last flight that they had to put us on.
Minusy: No way to make a right connection In Bogotá and better customer service
Plusy: Friendly crew
Minusy: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Minusy: Food, snacks, drinks, ice
Plusy: not a lot of wait time
Minusy: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
Minusy: No one at check in wonted to help I had to change flights do to inability of check in personnel
It felt like all they wanted to do was to sell me another ticket
Plusy: Estuvo puntual, la tripulacion estuvo amable.
Minusy: Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo.
Minusy: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.
Minusy: Puntualidad
Plusy: Nothing really. We are frequent flyers with Avianca (Gold). And usually we love flying with Avianca.
Minusy: We bought business class tickets and the plane was an A321 without Business class seats, or an entertainment system. They just didn’t have the middle seat occupied as the only “perk”. What a waste of money. Very disappointed.
Minusy: Food served on plane
Plusy: No
Minusy: The time
