Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
Air New Zealand (NZ)
| Kod IATA | NZ |
|---|---|
| Trasy | 180 |
| Najpopularniejsza trasa | Auckland Intl–Wellington |
| Obsługiwane lotniska | 53 |
| Najpopularniejsze lotnisko | Auckland Intl |
Plusy: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Minusy: Improve customer services
Plusy: The crew was very hospitable and friendly
Minusy: Nothing
Plusy: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
Plusy: Only a 25 minute flight
Minusy: Nothing
Plusy: Aircraft was a new A320. Superb. Loads of legroom and extra width .
Great flight.
Minusy: Nothing
Plusy: The corn chips!
Plusy: Entertainment and board WiFi excellent
Minusy: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
Plusy: I really enjoyed the food as always and overall, I felt very comfortable
Minusy: I enjoyed my experience overall.
Plusy: I like how everything went to be honest. No complaints :)
Minusy: I enjoyed it all :)
Plusy: Not much
Minusy: The seat I had booked and was confirrmed was not available, double booked.
Plusy: Hasn’t occurred yet
Minusy: Hasn’t occurred yet
Plusy: See previous notes.
Minusy: See previous notes.
Plusy: Well coordinated loading of plane. Good food service. Well informed..
Minusy: Nothing..
Plusy: Very helpful in getting on board luggage stowed, attractive interior
Minusy: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
Plusy: The crew was lovely
Plusy: Crew was great, plane was modern and clean
Minusy: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
Minusy: I was turned away at the gate and was unable to board the plane. It was an awful experience!
Plusy: The seat is very comfortable And the crew is very nice and helpful
Minusy: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
Minusy: Nothing really.
Plusy: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Minusy: I paid for seats, but there is no record of my purchase at NZ air.
Plusy: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Minusy: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
Plusy: The crew
Plusy: Everything.
Minusy: Nothing.
Plusy: Everything. Air NZ has the best Premium Economy class in the sky.
Minusy: All good.
Plusy: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Minusy: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
Minusy: Terrible service and all around outcome. Would not fly Air New Zealand again
Plusy: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Minusy: Only the take off from the flight. It made me dizzy and nautious.
Plusy: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Minusy: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
Minusy: Breakfast was not tasty. Options could have been better.
Plusy: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
Plusy: The crew, the food, overall experience was great!
Minusy: Use less plastic
Minusy: The snack were very simple. They don't communicate properly all the different snack options.
Minusy: Very nice services
Minusy: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
Plusy: Nicest crew on the planet.
Restrooms stayed clean despite 12 hour flight
Plusy: Great entertainment
Minusy: Overall great
Plusy: Lovely, friendly crew!
Minusy: No seat selection available on line, so stuffed in the back. No place for luggage.
No soft drinks on flight.
Mexican chips??? What’s that about?
Plusy: Non stop flight
Minusy: Staff not wake me up even after requesting they not wake me up to force feed a meal.
Minusy: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
Plusy: :)
Plusy: The crew was great. Really friendly, we got skycouch and it was really comfortable
Minusy: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
Plusy: Super easy
Plusy: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Minusy: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Plusy: The crew was wonderful, very hospitable and friendly.
Minusy: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Plusy: The crew was polite, efficient and prompt
Minusy: The food quality needs improvement!
Plusy: Sat in business class pods. Best flights we’ve ever taken !
Minusy: Nothing
Plusy: Good quick flight
Minusy: N/A
Plusy: Business class lay-flat seats and a private cubby.
Minusy: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Plusy: The space!
Minusy: Food
Minusy: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Minusy: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Minusy: More leg room
Plusy: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Minusy: Nothing
Plusy: Everything
Minusy: More food would have been better
Plusy: Crew was amazing, very attentive.
Plusy: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Minusy: I’m really not sure.
Plusy: Crew was okay. Nothing special but not bad.
Minusy: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Plusy: Crew was awesome! Kind and funny!
Minusy: The weather, but pilots did great despite it.
Plusy: Entertainment and service was outstanding.
Minusy: I could have used more leg room.
Plusy: Entertainment options. Communications from captain. Dimming of cabin lights.
Minusy: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
Plusy: The crew was very hospitable and friendly
Minusy: Nothing
Plusy: We paid $400CAD as a OneUp bid to upgrade to Skycouch. We then saw there was a skycouch row free on the plane, and I appreciated that they gave the first choice of this row to paying customers. So we ended up with two skycouch rows, one per person. Was a dream flight, could not fault them.
Plusy: Only a 25 minute flight
Minusy: Nothing
Plusy: Aircraft was a new A320. Superb. Loads of legroom and extra width .
Great flight.
Minusy: Nothing
Plusy: The corn chips!
Plusy: Well coordinated loading of plane. Good food service. Well informed..
Minusy: Nothing..
Plusy: The crew was lovely
Plusy: The seat is very comfortable And the crew is very nice and helpful
Minusy: The checking service in Taiwan And the manager’s Attitude toward Crisis handling
Minusy: Nothing really.
Plusy: very comfortable reclining seats for sleeping. It was a lot of work for the attendants setting up each bed and then taking it apart. But for me, it was much more comfortable than the flight from SFO to ACK.
Minusy: Movies did not change from November to December. I watched 3 on the way to NZ in Nov and they were still the only 3 to interest me on the return flight. Disappointed.
Plusy: The crew
Plusy: Everything.
Minusy: Nothing.
Plusy: Everything. Air NZ has the best Premium Economy class in the sky.
Minusy: All good.
Plusy: The crew on air New Zealand was absolutely amazing. Amazing customer service, makes me always want to fly with air New Zealand.
Minusy: I had no heads up that New Zealand required an app downloaded and a government check before you can travel to New Zealand. Because of this, I had to download the app at the airport, and because it can take up to 72 hours for the NZ gov to approve your app, I almost missed my flight. Would have appreciated 72 hours notice of this new rule.
Minusy: Breakfast was not tasty. Options could have been better.
Plusy: The crew, the food, overall experience was great!
Minusy: Use less plastic
Minusy: Very nice services
Plusy: Nicest crew on the planet.
Restrooms stayed clean despite 12 hour flight
Plusy: Great entertainment
Minusy: Overall great
Plusy: :)
Plusy: The crew was great. Really friendly, we got skycouch and it was really comfortable
Minusy: Food was a bit too rich, maybe a lighter option in the menu would be useful as both were quite thick sauces.
Plusy: Super easy
Plusy: Crew was excellent; responsive, cheery. The safety video was unique enough to have passengers pay attention (seldom seen onother airlines). We were impressed and will fly "Air All Blacks" again soon.
Minusy: Online checkin presented problems, as did the kiosk checkin. Breakfast could have been served a little earlier -- I realize they wanted to give passengers sleep time and turbulence may have delayed service somewhat, too. Otherwise good.
Plusy: The crew was polite, efficient and prompt
Minusy: The food quality needs improvement!
Plusy: Sat in business class pods. Best flights we’ve ever taken !
Minusy: Nothing
Plusy: Good quick flight
Minusy: N/A
Plusy: Business class lay-flat seats and a private cubby.
Minusy: Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal.
Plusy: The space!
Minusy: Food
Minusy: More leg room
Plusy: crew were fantastic. stewardess called Stacy was wonderful; had to time to chat and sort out my diet problem (gluten free) in time for the return flight. i've flow on a variety of airlines over the years and, frankly, ANZ is by far the best for friendliness, efficiency and understanding. Big Thanks
Minusy: Nothing
Plusy: Everything
Minusy: More food would have been better
Plusy: Crew was amazing, very attentive.
Plusy: I cannot say enough good things especially about the Air New Zealand staff on this flight, they were truly amazing, went above and beyond to help me and others. They were personable & caring! The seat was comfortable and the dinner was the best tasting airline food I have eaten in years. Happy!
Minusy: I’m really not sure.
Plusy: Crew was awesome! Kind and funny!
Minusy: The weather, but pilots did great despite it.
Plusy: I really enjoyed the food as always and overall, I felt very comfortable
Minusy: I enjoyed my experience overall.
Plusy: I like how everything went to be honest. No complaints :)
Minusy: I enjoyed it all :)
Plusy: Very helpful in getting on board luggage stowed, attractive interior
Minusy: Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight.
Plusy: Crew was great, plane was modern and clean
Minusy: We booked row 2 to be a quick entry/exit but they board this plane from the rear. No entertainment, so bring your own
Plusy: I liked sleeping for 10 hrs & arriving in AKL ready to roll!
Minusy: I paid for seats, but there is no record of my purchase at NZ air.
Plusy: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.
Minusy: Only the take off from the flight. It made me dizzy and nautious.
Plusy: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.
Minusy: The snack were very simple. They don't communicate properly all the different snack options.
Plusy: Crew was okay. Nothing special but not bad.
Minusy: The WiFi didn’t work! Don’t advertise it if it is not working. Even setting it up is far too much work/confusing.
Plusy: Entertainment and service was outstanding.
Minusy: I could have used more leg room.
Plusy: I had to cancel the flight because the have customer service very poor in air New Zealand vancouver BC agents the could not solve a simple problem in esta that happened to me similarly in Australia with the same problem of esta if they are not efficient they should be replaced there many good candidate for airlines in Vancouver BC
Minusy: Improve customer services
Plusy: Entertainment and board WiFi excellent
Minusy: Boarding was a surprise, at least 200 m walking in the light rain, no previous warning.
Plusy: Not much
Minusy: The seat I had booked and was confirrmed was not available, double booked.
Plusy: Hasn’t occurred yet
Minusy: Hasn’t occurred yet
Plusy: See previous notes.
Minusy: See previous notes.
Minusy: I was turned away at the gate and was unable to board the plane. It was an awful experience!
Minusy: Terrible service and all around outcome. Would not fly Air New Zealand again
Plusy: Food is always the best. I had the butter chicken for dinner. It was very delicious.
Minusy: I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay.
Minusy: They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight
Plusy: Lovely, friendly crew!
Minusy: No seat selection available on line, so stuffed in the back. No place for luggage.
No soft drinks on flight.
Mexican chips??? What’s that about?
Plusy: Non stop flight
Minusy: Staff not wake me up even after requesting they not wake me up to force feed a meal.
Minusy: The landing was poor , almost to a point of dangerous . Too much turbulence during flight. And the drops should have been avoidable
Plusy: The crew was wonderful, very hospitable and friendly.
Minusy: The seating in economy class is abysmal. The seats are extremely small and the rows are to close together. There is no leg room. The seat cushioning is almost nonexistent. It's like sitting and leaning back on a board. On this last trip I had a window seat. I'm 5'4" and 115 lbs.
Minusy: One traveler was hit by car and injured prior to the trip. Could not get a refund from the airline.
Minusy: Had to cancel trip because a passenger was hit by a car one week before the trip. Refused a refund by the airline.
Plusy: Entertainment options. Communications from captain. Dimming of cabin lights.
Minusy: Delays on both ends, including a substantial delay waiting for an open gate. Food was poor. Flight attendants were occasionally impolite.
