Tani wynajem aut — Fresno

Minusy: Didn't have my car ready when I arrived. Had to go to another rental agency.

charged more

Plusy: hated the service

Minusy: the people, the price, and everything else.

Poor customer service

Minusy: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.

Subpar customer service

Plusy: I liked the vehicle that was given. Big enough to for all my belongings.

Minusy: The agents at the pickup was not friendly. He had a dry personality. He did not great me and seemed preoccupied when I approached. The agent in Fresno wouldnt look up from his computer screen. The vehicle was a nice size but it was a bit dirty and had bald tires.

Minusy: I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!

price changed at pick up desk

Minusy: They increased price of my rental

Avis Customer Service is worse than No Customer Se

Plusy: I did like the fact that a car was available.

Minusy: Sales rep told me my rate would be lowered after I returned the vehicle. I had other options at the time, but I took the reps word and keep the Avis rental. They lied.

Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!

Plusy: Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.

Plusy: The car was clean and had a full tank of gas

Minusy: My reservation was moved to the airport b/c the branch did not have my car. My rate was to be honored per the Ventura St office and when I got to FAT they would not honor it. I had to call the other branch to have it all clarified and was late leaving town because of the hassle

Plusy: The return drop off was very easy and quick. Great service

Counter was closed

Minusy: Reservation go 11 pm and the counter was closed!

Minusy: Only had a large SUV available.

Advertised price was too good to be true

Plusy: The car was clean and pick up and drop off was easy.

Minusy: I reserved a car for a certain price. Then went in and was not aware of all the additional fees. Expect to pay double because of fees (including the insurance and gas to fill up the tank before returning). Not cheap. Name doesn't match its services. They should at least provide cost of fees here.

Plusy: Fast and easy

Minusy: The first car I rented,the transmission blew out I was stuck driving 5 mph. They had to send a tow truck to come pick up the car and I. Waste of time and inconvenience. All I got was, hope you have a better day.

Did the job, but was kind of bad value

Plusy: You guys were the cheapest available.

Minusy: I rent a few cars a year, typically from the cheapest vendor at the time, but normally Budget. Normally i get an intermediate size for cheaper than what i paid this time. And normally, regardless of size, they feel like decent cars. The car i got through HERTZ sounded like it was on its last leg. Its a car i would never buy nor ever drive again. Fortunately it survived the 2.5 days, but it did not provide comfort. Win some lose some.

Requested car pickup and drop off at Fresno airport. Received accepted

Minusy: Requested car at Fresno airport. Kayak confirmed acceptable price. At time of pickup I was informed that my confirmation was for another location. The airport price was significantly higher. I had no choice but to accept the higher price. "Bait and Switch". Not happy.

N/A

Plusy: Never went there. I paid to use Hertz to travel to Fresno since they had good service. Won't be renting from any Enterprise again I think.

Debit card

Plusy: N/A

Minusy: They need to accept debit card which has the logo of a visa and master card instead of using a credit card as an option! Debit card work the same way as a credit card, that's why it has a logo of your visa and master card on it.

Poor communication

Minusy: There was nothing that ensured that I was over 21 for the car rental so I flew in to the airport and couldn't get the car and they would not return my insurance down payment

Good Experience Overpriced Vehicle

Plusy: The car was clean, ran well, and the service was quick.

Minusy: The cost did not match the vehicle that I received. I paid 90 dollars for one day- compact vehicle. Next time I will go with a different rental car agency.

Minusy: Did not have the same car I rented on line

Terrible Pick Up

Plusy: They provided a lift back to the airport at no charge, very nice.

Minusy: I had to wait 45 minutes to pick up my car, after being told it would o my be 10 minute. Inquired three times and was told, it will just be another minute.

canceled my rental

Minusy: was told i wouldnt be charged for canceling of renting a car but i was secretly charged for travel insurance when i didn't even take the car out lol or renting i rather stick with enterprise hertz sucks for trying to scam

WHAT WAS TO LIKE

Minusy: I ARRIVED TO PICK UP MY CAR ONLY TO FIND THAT THEY HAD OVER BOOKED AND DID NOT HAVE A VEHICLE, ANY VEHICLE. I WENT TO ENTERPRISE

Absolutely no customer service!

Minusy: I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs! I walked away and rented from AVIS and they were wonderful!! Will never try National Again!

Payless car rental does not exist

Plusy: Nothing

Minusy: I went to the address on my confirmation email and there was nothing but abandoned office spaces and an empty parking lot. I called the phone number on the email and it had been disconnected. This rental company does not exist.

Did not have the car that I had the reservation for.

Minusy: Reserved for a economy car and drove an hour to pick up the car. Was told they didn't have any car size except 12 people van left. Went to another rental company counter to rent a sedan.

No car available

Minusy: I reserved the car but when I showed up to pickup the vehicle they informed me that none were available. They didn't bother to try and make additional accommodations, all that was said was "Sorry. We can't help you." They never called me prior to me picking up the car. They didn't offer to upgrade or compensate, nothing.

Meh

Plusy: It wasn't expensive.

Minusy: The aux jack didn't work. When I got to Burlingame the shuttle had just left. It doesn't run every 10 minutes as it says and the woman who checked me in lied and said Uber can't drop off at SFO so I should take a cab. Uber does drop off there.

Plusy: Our clerk when we picked up the car was exceptional. Great job. Kind of went downhill after that.

Minusy: I was quoted a price of $72 approximately. The final bill included a $51 "Loss Damage Waiver". What the heck is that? I was told at rental that I could completely cover any problem for an additional $17 which I agreed to. So I'm thinking the full bill will be something over $100. $180.29 is what I was charged. Very underpowered vehicle and overcharged is how I would characterize the transaction.

Plusy: Very easy return, courteous personnel

Minusy: Final cost was a lot more than the quoted price when signing up

Plusy: Nothing

Minusy: Enterprise

Minusy: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .

Minusy: No cars available upon check in

Never use Thrifty again

Minusy: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.