Tani wynajem aut — Malaga

Ace who?

Minusy: Arrived in Malaga to not find Ace. Not could I not find them but no one had even heard about them. Ended up renting a car from another company.

Complete scam

Plusy: That I hadn't actually put money down-that it was only a hold. That way I could walk away and find another rental car option.

Minusy: These were the main problems: 1) ACE is not ACE: That Ace was separately named GoldCar with no link anywhere showing that they were connected-I called their phone with no answer over and over. The signs at the airport for over 10 different rental companies-did not state that ACE was a part of Goldcar- in fact, nothing indicated that they were it. After spending 30 minutes asking different rental car companies who ACE was partnered with, I finally found out it was Goldcar. 2) BREAKING POLICY: They charged beyond what the booking fee was with a strange fuel policy charging me 140Euros (for a fiat) which was not on my booking. When I showed them my booking they still said "sorry, we are not ace so you'll use our policy instead." This was not what I signed up for. 3) DUBIOUS ADDED COSTS: They wanted a deposit of over 1,000Euros as security for the car, or a 60Euro insurance fee. This was far beyond what my full coverage 72Euro booking was supposed to be. I left in the end. KAYAK should definitely not work with such companies or advertise them as an option.

Surprise Charges and bad service

Plusy: Car was clean, comfortable and was able to take us to our desired destinations.

Minusy: Complete false advertising. i rented for unlimited mileage and was restricted to only 1000km for my travels. It was at least 100km to most of my destinations to my recent journey in Southern Spain. Ace Rental was not even the company i was to rent with and had to find out that it was actually Gold Car who had very poor customer service at the counter. The guy was a jerk and charged me an extra 60 Euros and would not telll me what for. I hated the service provided here.

Plusy: Nice car

Minusy: The Insurance was outrageous; I did not have that same cost in Italy; I was extremely disappointed and asked for less expensive cost; he upgraded the original car to help but cost was prohibitive

AGP Budget Not Trustworthy

Minusy: Budget ripped me off. Be very careful at the AGP location.

Budget Ripoff

Minusy: Budget is trying to rip me off for extra insurance and upgrades that I didn't ask for

Overcharge by cheating

Minusy: 1. Pick-up was very slow. 2. The staff cheated on us with extra charges. We rejected all such service, and when I got the contract with amount higher than that at the reservation, he said it's because of the extra tank of gas. He told us if we filled our tank when we returned the car, it would be refunded.We trusted him.

AGP budżet wiarygodny

Minusy: Budżet porwały mnie. Należy być bardzo ostrożnym w AGP.

Bait and switch

Minusy: First, the counter person was insistent that I had to take the vehicle that they were offering, which was nowhere near what I had requested. They lied to us, saying that they did not have another vehicle, until I told them to cancel the reservation, and went and stood on the Avis line. Then, all of a sudden, another vehicle popped up, miraculously. They still charged the same price, as if a luxury vehicle, and over charged for the insurance. I do not feel that we should have even been charged for the vehicle which I turned in less than 24 hours after getting it. Very bad experience, very poor customer service, not the way to start any vacation.

So expensive

Minusy: I paid 200 euros and booked a car. When I got there with all the additions and blabla ended up paying 400 euros!!!! It's just too much and it happens every time

Minusy: I followed your suggestion bought an insurance to cover my rental vehicle at Eurocar rental. The policy number is PL11319420303 of Allianz Global Assistance. But at the rental company, a lady rep. said I have no insurance and almost force me to buy their own insurance. I told her I have an insurance when I booked and paid my contract. She still says I need one , otherwise I will get trouble. Finally, she charged me higher security deposit for did not buy Eurocar own insurance. It is every bad business action to the customers.