Wynajmij samochód w mieście Boston z Payless

Plusy: Upgraded from compact car to a Mitsubishi Outlander, which was the only positive of our experience.

Minusy: 20+ minute wait in line at Boston Logan, on top of 40+ minutes just for the associate to help us?!!! Their name tag said they’d been there for 15 years, but they were slow as molasses and had no care for us and did not make me feel valued. There were no Payless reps at their airport (what?!!!), so a random other person had to try and come help. When we FINALLY got our car over an hour later, we drove it 2 miles only to have an emergency notification come on saying “Pull over safely. Car will stop soon” WTF?! So we drove back, got back in line and waited 40+ minutes to be helped by another terrible associate who didn’t care about us. Once we finally got our second car, it was 2+ hours later and no one even apologized for the inconvenience. I already called customer service, and they said “oh okay we will get back to you in a minimum of 5 days”

Plusy: Good value.

Minusy: Agent was blunt and not very gracious.

Minusy: Our flight was changed to a red eye. Arrived at 5:30 am in Boston. Counter not scheduled to open until 7:00 am. At 7 , no one showed up. Waited 30 minutes before an Avis representative took pity on us. He, some how, was able to process our rental. At return there was no representative in the garage, only at the counter inside.