Hotel Ciutat de Granollers

We liked to be able to use the Spa and fitness facilities for free. The staff was friendly and helpful.

On Saturday there was a big party with loud music that was heard in the room. It lasted past 1 AM and it was impossible to get a hold of the front desk.

the staff at this hotel where excellent and nothing was to much trouble for them. very apologetic about the way the hotel was run by senior management.

Quality of the food on certain days some of the food we ordered was uncooked especially the chicken club sandwich which was unedible, i was told by at least 3 other guests that they had complained about the food and it had jkust fallen on deaf ears. we where told that we could pay for our food on termination of stay but after 2 days we where told that this was not the case and that meals had tbe paid for after each visit to the restaurant. we tried to see the manager but was told that he was not available. there was no changing facilities for the gym or swimming pools, they made more fuss of the local police who made visits to the hotel for coffees at least 4 times a day and they completly took over the coffee bar

We did book 4 double rooms but when we arrived there was only twin beded rooms available, told doubles were alocated to couples first, then solo occupancy 2nd. it would be better if we were told before arriving as confirmation stated doubles were confirmed on booking receipt.