Extended Stay America - Arlington

The room was not at its best and I had a double and did not ger

Nothing

Dirty, bugs, no TV remote, no trash can, no shampoo, etc.

Very unhappy

Staff

Lobby was locked when I got there @11:10 PM - had to call on outside phone to get someone to front desk...when there was a person" just filling in) who was nice but knew nothing- not how to find where if payed already, where my room was,gave me smoking room when I asked for non smoking. Did not know where to tell me my room was, didn't even know where a map to rooms was. Not happy w experience and will report to their GM

The location was great!

The staff never answered the phone, it was hard to receive clean linen. The room was very small. I was told I was going to be able to change rooms but was never able to. It was an overall bad experience.