Plusy: Although the staff is nice, they are EXTREMELY slow, don’t know how to multi-task, and you’ll be waiting forever! I wish I had booked with another company because this company is exactly what you pay for. I will not use them again and do not recommend them if you are looking for good professional service!!!
Minusy: Everything! This is a discount car rental retailer so don’t expect exceptional customer service like the other top brands. However, the prices are A LOT cheaper so you get what you pay for! Nice employees are good but if it takes 45 minutes for them to help one person while they act like you’re not even standing there, who cares about saving a few bucks. Especially when all 15 people went through the company’s line next door and were gone! I was so annoyed and kicking myself because my boyfriend told me not to book with them and stuck to the National brands and I didn’t listen. Lesson learned!
Plusy: Nothing. They did not have the car I wanted.
Minusy: 45 minutes to check in
Then my size car was not available
Made me upgrade
Then my American Airlines credit card came up on the system as Debit card so they wouldn’t take it.So I had too put up another credit card in turn they had to charge me for a 2nd driver.(my husband was the one too drive).
Get to the car a 1/4 of a tank then the truck then smells like smoke and then to TOP it if it’s has dings all over the place that HECTOR the agent said it was in good condition..I rent twice a month and this never
Use this company again
Ps call the manager to inform him and he explained the company side
Asked me to come drive back (I was 4hours away)
He did offer to reduce my upgrade charge .. FYI
THAT DID NOT HAPPEN
THe manager did not follow thru either..
Good luck if you tentatively Miami airport from
Advantage Car Renta
Btw. I never post a review but this was ridiculous
Plusy: The color of the van.
Minusy: The LSU at the desk was awful, we got a mini van and she laughed at us... no drop off directions at all we’re given. Had to pay the under age fee even tho on the phone I was told I wasn’t. She never answered the phone even when we were in front of her she just let it ring and no one ever could get assistance. Only one person working and the manager was in the back finally came out after I asked for her. Why was it not all hands on deck with a line of people?
Minusy: One headlight was out and the windshield wipers did not work. It rained the entire time making our driving conditions seriously dangerous.
Plusy: Easy and quick proces
Minusy: The car was very old. Didnt feel very safe on the road.
Minusy: Have cara ready for the people that have a reservation. Had to wait 2 hours and ended up paying extra to even get a car.
Plusy: Friendly staff and clean vehicles!!
Minusy: Knowledge of associate. I was told there would be someone there 24 hours and could drop the car off anytime. Got there and there was no one there. Had to drop the keys in a mail slot and hope that was the correct place to drop them
Plusy: Good costumer service
Minusy: Taking a little more time explaining some off the features in the car.
Plusy: Easy to locate with new rental center railway! Service
Minusy: Read about FL toll roads before renting a car. They will push a $10/day toll fee. I wouldnt do it and avoid the toll roads
Worst service and staff of any rental company ever
Minusy: Made me wait for 1 hr to get car clean, even then when reached to pick car, it is as not cleaned and i had to wait another 10 minutes. A person by the name of Sam was arguing to prove that it is not his mistake but people at rental counter did not put stall number, so he can not do anything.......
Wyższa (Ford Mustang Convertible lub podobny) to najczęściej wybierana klasa samochodów na wynajem w Advantage Miami.
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