Tani wynajem aut — Kapsztad

Minusy: the booking was canceled. I'll avoid kayak from now on unfortunately because of the use of a company like cartrawler.

Avis Cape Town is too focused on very minor scratches--causes worry

Plusy: I rented a minivan/people carrier. It was a low-end model that was small compared to the category rented, but was good value-for-money. I would rather save money than have a "luxury" model minivan with extra bells and whistles. The car fit 7 people (only with no luggage) or 5 people with luggage. Would have been better if the advertisement made that clear, because it said 7 passengers and 4 pieces of luggage, but in truth it's EITHER 5 passengers + 4 pieces of luggage OR 7 passengers and no luggage.

Minusy: When I picked up the car, Avis asked me to note every scratch on the car. This made me nervous, because I cannot control if someone parks next to me and opens their door into the car making a small scratch. Luckily, during our 12-day rental this did not happen. But when I returned the car, Avis was very, very focused on every little tiny scratch again, and they made me feel like they might charge me for scratches, even if I did not make them. They should allow for normal small scratches without making the customer feel threatened.

Watch out for hidden charges

Plusy: The place was clean and safe

Minusy: The rental agents english was poor. He added a ton of unmentioned extra costs.

Minusy: First car broke down. The replacement car was satisfactory.

Plusy: The car was small to accommodate daily of 4 and luggage. Low powered engine for hilly drive.

The store was so poorly run, I left without a car

Plusy: The person who was helping me was nice. But his company is dishonest and the computers in the offices didn't work.

Over Charged

Minusy: When I booked the car on line, the total cost was 212 ZAR. When I picked the car up, I had to pay 301 ZAR, which included 52.63 ZAR contract fee and they threw in a VAT of 37.05 ZAR. Very disappointed!

Plusy: Once I got the correct car, was very nice

Minusy: My car wasn't read at time of rental, there was an issue booking through Kayak as a third party booking service. As a result, instead of having an SUV, I was given a base model pick-up. Dollar was very good about changing it out the next day, but only after I had to make several phone calls and be available for an exchange, which impacted the plans for my vacation. Lastly, I have a charge on my credit card that occurred several days after my issue free return, for which I have been unable to get an answer for. Tank was full, no tickets, and no other issues upon return, so I an still waiting to learn why I have an extra charge.

Minusy: Never actually rented the car. After waiting 3 hours (arrived at 9am) for a car, we decided to cancel a reservation. Multiple other people cancelled as well. Staff were friendly, but disorganized and had zero concept of time to expect car.

Plusy: Company refused to run my card so I never got the car. Spent a long time waiting in line for nothing. Went to another dealership and that was much better.

Old Car in bad condition

Plusy: friendly service

Minusy: old car in bad condition

Poor customer service

Plusy: They didn't have the car ready when I booked it so I had to change it (all online b/c they wouldn't help). When I did I was told I would get a VW Polo sedan but if ended up with Dustu

Minusy: The drop off was efficient

End up more expensive than offer received by Kayak!

Plusy: Location was quite convenient. They also didn't charge additioanl fee for dropping the car at the airport (while pick up was in Cape Town City Centre).

Minusy: The had big problem processing my card, which worked everywhere else. I spent about 45 min waiting for all the arrangements.Additionally they charged me a "counter" fee, which is a bit crazy, because after all this is all a part of the rental process, so why would someone. With all, I paid 15% more, than the price advertised on Kyayak.

End up more expensive than offer received by Kayak!

Plusy: Location was quite convenient. They also didn't charge additioanl fee for dropping the car at the airport (while pick up was in Cape Town City Centre).

Minusy: The had big problem processing my card, which worked everywhere else. I spent about 45 min waiting for all the arrangements.Additionally they charged me a "counter" fee, which is a bit crazy, because after all this is all a part of the rental process, so why would someone. With all, I paid 15% more, than the price advertised on Kyayak.

Horrible Hertz Cape Town - very sketchy

Plusy: nothing.

Minusy: I reserved a car for $60 online. When I arrived to the Herz Cape Town the person working told me he would need a credit card for a $3,000 deposit. Yup, three THOUSAND. When I pushed back and refused he said sorry, I couldn't rent a car. I have been renting cars for years and this is absolutely unheard of and very suspect. He tried to take my credit card and attempted to swipe it, even though I told him not to. The whole situation was very sketchy - I'm not sure if he was trying to steal my cc# or what, but needless to say we left and did not rent a car there.

Minusy: The car ended up being DOUBLE what we thought we paid for. Due to the insurance required and "drop off" fee, it was literally twice the price of what we budgeted.

Excess

Minusy: I paid for the insurance of Alianze and they did not accepted and I had to pay more for the car and for other insurance, it means that I paid twice for the car and for the insurance. This a scam.

Decent car, beware the South African insurance rules

Plusy: The car was clean and worked fine and the check in and out process were fairly straight forward - returning the car was really easy.

Minusy: I usually waive insurance because I've never had an issue with driving. However, in South Africa, waiving insurance means they put the entire value of the car on your credit card as a deposit. So I ended up paying for insurance (and not needing it) rather than carrying such a huge amount on my credit card. Apparently you can avoid that with a letter from your bank - but that was not clear ahead of time and after having rented in many countries, this was a first.