Hyatt Centric Fisherman's Wharf San Francisco

Understaffed

The place was gorgeous, clean and spacious

But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.

Location

Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.

Transportation issus

Location was close to wharf activities Food and shopping choices were abundant.

Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL