Grand Gateway Hotel

The kids (boys ages 11, 13, 14) loved the pool with slide. The AC in the room kept things cool when it was 100*+ outside. No AC in the halls, stairs, and many common areas. The AC in the rooms made enough noise to wake the dead (and all of our travelers). Their single printer was out of order (and judging by the sign had been for some time) so no boarding passes could be printed. The pillows resembled rocks. And there was a 1980 odor about the whole place. If it was a $50 a night spot, it would have been perfect, but at the current price point it is not worth it.

It was it in a convenient location. It was very outdated, overpriced, did not have complimentary breakfast, and the people at the service desk were so slow.

The front desk staff, lance was very rude. They should put someone more friendly in the front desk .

The staff the day of my sons party was very helpful. I had a bunch of pre authorizations on my credit card from the hotel that never should have been pre authorized. When dealing with the manager to correct the situation she was not helpful and didn't make sure the situation was corrected and to date I am still fighting to get my money back. Very unprofessional now they won't answer their phones when I call.

Location, next to freeway entrance, gas station, and walmart. Not too far from downtown. Person at the front desk let us use his phone to make a personal call since we had no reception. Housekeeping took our towels and did not replenish them. Did not have house keeping on the last day of our stay. Lighting was provided by light stands, no light fixtures.

The room was old and gross. Coffee still in the pot from previous guest. Smelled heavily of smoking for a non smoking room. Did not want our children to go with out shoes in the room quite nasty. The pool area, hot tub and slide were stinky and gross. One of the worst parts is we wanted to hurry and get a shower after we had been in the pool but the the shower had zero pressure and didn't drain yuck!! Water sprayed everywhere from the lower faucet and nothing at the shower head. We were on the first floor and the exterior door that was closest to our room had a plaque that said for it to remain closed for our guest security. Well it was open all night while people smoked outside. WOW!!! Would not recommend this establishment to any one! Paid way to much for a place too.

The staff was accommodating and friendly The place just felt dirty and dated. Our kids (10&12) had a fun time at the pool but the hot tub didn't look that clean so I didn't allow them to use it - and they didn't argue. The beds were pretty comfy but the rooms and decor haven't been updated in decades. The coffee maker was extremely old as was the bedding, fixtures and carpet. The smokers hang out on the patio furniture outside the front desk, so the smoke drifts inside and the lobby constantly smells of smoke.

Nothing Booked a king room with fridge and microwave, got a double queen with non of that. Want down to ask the front desk why and what the difference in price was, and they wouldn't tell me and said it was because we booked on kayak. The motel and rooms are very dark and gloomy, very un inviting. Very un happy with our stay here and will never go back or recamend.

The pool area was nice. Staff was friendly. Room was not very clean (hair everywhere) and very dark.