The Roosevelt Hotel

Bardzo małe pokoje. Głośna klimatyzacja. Wymaga pracy

Hol był piękny!

Mały pokój za cenę i raczej ponury

W porządku

Lokalizacja

Telewizor nie działał, nie ma darmowego wifi

Nothing

Every think is soon bad

The beds were great. The lobby area was beautiful

The attitude of the lady working at reception! Very unhelpful and extremely rude. We had to move room 3 times! The first room had a double bed and sofa bed, which had no bedding/duvet, I called the front desk and they told me to call down so they could sort it. The lady on the reception then argued with me that that was the room that I had ordered and demanded I showed her proof that I hadn’t ordered that type (bed and sofa), my email clearly stated a room with 2 double beds! For $400 a night I want my children sleeping on a bed. Once changed to the next room we discovered that the bathroom door would not close, and by this I mean the door literally is bigger that the hole and has clearly never closed in its existence, again for $400 a night some privacy on the toilet can be expected. We went to see the lady on reception again, she was very rude to me and my family and snapped ‘well what do you want me to do about it!’. Fantastic customer service! Quite clearly to put us in the correct type of room where the bathroom door closes! Oh and throughout all of the room switches and a wasted hour of our time, there was no offer of any help with moving our bags from room to room, floor to floor, and there was no apology or offer of anything complimentary for the inconveniences. Terrible customer service. Totally let down by a hotel I have wanted to stay at for many years. What a disappointment.