OYO Hotel And Casino Las Vegas

check-in/out process was quick

bed was not comfortable, False advertisement about the bathroom products, balcony slide door is not clean and doesn't lock.

Location is good,but there are other better places around for same money.

The hotel is in fair condition, especially bathrooms. I'm not going to stay there anymore.

Nothing

The hotel front desk customer service is clueless and not so helpful.

1 dollar blackjack table and plenty of drinks offering who gambles -will be the things I liked the most. their position is also good. just 5 mint walk to MGM grand and all the rtc bus stop are pretty close. so transportation was easy.

they didn't offer complementary toothpaste, toothbrush and NO LOTION. they definitely need to include those basic things. also the hot shower tap in the bathtub did not work properly. also, they have only one 1$ blackjack table which is full almost all the time.

Checking in was easy and fast

The bathroom tub and shower was disgusting and dirty and a soiled towel was left hanging on the bar. I was too tired from traveling to call the front desk. the TV remote was broken. There was no coffee maker. I'll never stay here again.

Front desk agents were good and they seem to be committed to do everything in their power to get you a nice stay experience. However, everything else is terrible! Hotel is disgusting. In and out the guest room. This property should be at NO star rating!

Everything except for check in employee.

considering our short stay, the bed was soft, but our sheets were dirty.

we were escorted off the property with security after expressing our concerns to management staff about our shower not working and requesting a refund. we got to the hotel in the evening after a long day. the room looked unkempt, toilet paper in a toilet that wasn’t flushed, brown stains on the towels, etc. we went to bed that night and ignored the red flags because we were exhausted and didn’t have time to deal with it. we woke up to a shower that wasn’t working, water was literally just dripping. customer service just forwarded me to engineering for me to put in my own work order. it was as if no one cared. engineering then came to our room and spent a couple hours fixing the issue with no resolve. we had to head back to the convention center and i requested to be compensated for expenses so i could figure out something else to get showered and cleaned up for the trade show. after requesting a refund staff refused and had security escort us off of the property hours before checkout.