Hotele: Waszyngton

Plusy: We requested “a room away from the lift and service doors”. We were located immediately opposite what appeared to be 2 service doors and, as a result, were awakened every morning at 7am.

Minusy: See above

Plusy: The location was less than 4 blocks directly down the street from the white house. The room was beautiful and a step back in history. The bed turn down, water adjacent to the bed, chocolate and slippers were the best.

Plusy: Without a doubt, the finest hotel experience I’ve ever had. Everything from the front door to the linens was near perfect.

Plusy: The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience.

Minusy: We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.

Plusy: Our stay was amazing and the staff who helped me plan the trip were exceptional. We got engaged there and had the most wonderful time in all respects.

Plusy: Simply elegant! Wonderful location & extremely courteous staff!

Minusy: Room was beautiful but a little small and not enough drawers for clothes.

Plusy: Professional attitude tried to customize their services

Minusy: Lightning in the room is not adequate for long hours working

Plusy: Amazing staff, courteous and helpful. Beautiful surroundings - felt pampered.

Minusy: The prices in Quill for wine by the glass were too expensive.

Plusy: Perhaps my favorite hotel in the US!

Plusy: Best hotel I have stayed at in many years.

Plusy: Bardzo ładne, duże, czyste pokoje.

Minusy: W budowie. Robi się głośno przed 8 rano Mówi że to w Georgetown ale tak naprawdę to jest na wschód od tego miejsca. Nie jest to duża odległość

Minusy: n/a

Plusy: Dobra lokalizacja

Minusy: Kilka osób palących na naszym piętrze.

Plusy: Bardzo ładny hotel. Hol był dobrze zaprojektowane i atrakcyjne. Pokój był przestronny i przytulny

Minusy: Nie ma poważne wady.

Plusy: Czysty i profesjonalny

Plusy: Location and cleanliness

Minusy: Bathtub does not drain well

Plusy: Good Hotel but not good value for what you pay. We were under the impression the buffet breakfast was included based on what we were told by one of the staff only to see a $62 charge on my invoice for 2 people. After inquiring i was told no continental breakfast was included and i had to pay up. Also $56 for valet parking is a little too much i think. Nice place but too pricey for what they deliver. would not stay again.

Minusy: Too expensive for what you get! Fact no breakfast was included and no mention of that fact was openly disclosed.

Plusy: Room and lobby. Beautiful and clean.

Minusy: The bar staff was too small and we were never waited on.

Plusy: Good location, friendly and helpful personnel. Very comfortable bed, beautiful rooms. I highly recommend this hotel

Plusy: It has one of the best fitness centers I've seen in a hotel. the rooms are quiet too.

Minusy: It was very nice all around.

Plusy: Close to everything

Minusy: No

Plusy: The smell when I walked in. The light in the bar (big windows). The bar menu was excellent. Loved the cheese plate. Nice sheets and pillows. Sweet people. and Location! I loved being walking distance to Georgetown.

Plusy: Cleanliness

Plusy: The Concierge and Bellman services Customer service

Minusy: The check-in process was a bit slow as the record couldn't be located and the front desk asked for the confirmation email. However, once that was received, the process went smoothly and I was content.

Plusy: Great staff luxury brand top to bottom first class hotel

Minusy: Nothing

Plusy: We were traveling with our dog & they offered a water bowl & dish. It was in our room prior to going into our room.

Plusy: Wonderful location...

Plusy: Przyjazny personel. Bardzo wygodny pokój. Wygodne łóżko, przestronny prysznic. Dobra kontrola temperatury. Bardzo ładny dziedziniec.

Minusy: Powinna byc bezpłatnia kawa w holu w godzinach porannych. Temperatura w holu za zima.

Plusy: Bardzo wygodny pokój, przyjazny personel i doskonała lokalizacja

Plusy: Hotel był absolutnie wspaniały! W restauracji obsługa była super, jedzenie było pyszne.

Plusy: Personel był przyjazny, miejsce było wygodne, pokoje są bardzo wygodne i ładnie urządzone.

Minusy: Mały pokój. Brudny dywan. Telewizor w szafce. Full size. Straszne pobyt

Plusy: Przestronne i komfortowe.

Minusy: Widocznie starszy i zaniedbany w miejsc.

Plusy: Classy old hotel, very friendly staff. Good wifi. Room was clean.

Minusy: Bed was not great and pillows were uncomfortable (too spongy) and they had no replacement options. Breakfast in restaurant was so-so.

Plusy: The hotel nice clean and very welcoming. Location was good. Would definitely stay again

Minusy: Nothing

Plusy: Hotel był dosłownie kilkanaście minut spacerem od centrum i najważniejszych atrakcji. Obiekt wyglądał naprawdę przyjemnie. Obsługa była niezwykle miła. Śniadanie w hotelu były również godne polecenia.

Plusy: The staff (friendly, knowledgeable), the room (elegant, comfy bed, lovely bath), the small workout room, the terrrace off our room, the restaurant, location, history of the hotel. Wonderful just wonderful. We plan to return.

Plusy: The staff were marvelous, the accommodation was exactly what we wanted in a great location!!

Minusy: Hard to control the heat (106)

Plusy: Staff were wonderful, friendly and very accommodating from the moment I arrived to the moment i left.

Minusy: No, it was great.

Plusy: The structure is very beautiful. Unfortunately the staff is disappointing. They don't even open the door for you if you're a single woman and you have a lot of suitcases with you. They make fun of you whispering. They are impolite.

Minusy: impolite staff. They make fun of you whispering

Plusy: The employees are very kind. Quiet room. Hotel in a perfect location for the Convention Center

Plusy: The location is convenient and the hotel room is quiet.

Minusy: None.

Plusy: Staff was very helpful

Minusy: Internet was slow

Plusy: Charming and quiet.

Minusy: No do it yourself ice. Had to tip someone for each bucket.

Plusy: Convenient location. very attentive staff. Great facilities.

Minusy: Hard to think of anything I did not like.

Plusy: Location, staff and Blue Duck Tavern restaurant.

Minusy: Stained carpet

Plusy: The hotel is beautiful and it's in a great location. The bathrooms and rooms are very nice and the staff was very friendly.

Minusy: The hotel itself is frustrating. The AC in my room went out twice. If you plan on eating at the hotel bring a hefty checkbook or go out to the city to eat because there's absolutely no value here.

Plusy: Nice room set up with a large table for dinning. Great shower and toiletries. Excellent hotel restaurant.

Minusy: at check in, was given a wrong room (but this was quickly remedied after I called) the hot rob in the pool area was closed for maintenance no licker rooms in the pool area.

Plusy: It was a delightful experience. From our comfortable, lovely room to the welcoming common spaces, the Park Hyatt brand gets an A++! And, the very friendly staff offered to drive us a restaurant last night evening. So professional yet very down to earth!

Minusy: Nothing!

Plusy: Clean,quiet

Minusy: They charged me for an extra night in error and charged me for items I did not use from the minibar

Minusy: advertising pool when there wasn't one - this is why we chose the hotel was for the pool.Said the black duck restaurant was full then we booked through open table. Breakfast took an hour to get oatmeal and eggs We were mistakenly given a wake up

Plusy: accommodated us for dinner w/o reservation.

Minusy: wanted to charge $--/night for a rollaway bed. Sent me a curious e-mail after the stay with a credit card authorization form to pay for my incidentals - when I had already provided a credit card at check in

Plusy: Perfect. Clean and comfortable.

Plusy: The property is well maintained. No words

Plusy: Front desk staff was reasonably friendly during check-in.

Minusy: This hotel was filthy and run down! Definitely not a three star hotel. And it is located closer to Elkridge then it is Hanover. I feel ripped off getting this hotel as a three star hotel when it was not. Awful stay!

Plusy: Excellent location, wonderfully maintained, very helpful staff

Plusy: Lokalizacja. Łatwo dojść do wielu atrakcji turystycznych jak również do miejsca docelowego.

Plusy: Very helpful and friendly staff. They were overly accommodating. Great location

Minusy: Nope

Plusy: The location was great, staff very friendly especially the concierge , door men and the restaurant.many restaurants around the hotel, most of attractions are in close proximity.

Minusy: The reservation staff are not friendly and welcoming, My room was the worst I guess in the hotel, despite my efforts to change it, the gentleman treated me as you take it or leave, I was surprised by his attitude .The shower is outdated,needs to be changed to new easy use. The AC is terrible in my room, blowing on the bed. I don’t understand why the restaurant in 5 stars hotel close on Monday???

Plusy: The staff and amenities are all excellent. The rooms are the quietest I have ever stayed in.

Plusy: Nothing

Minusy: Dirty. Increíble luck of minimum decency. Never back again here.

Plusy: Clean and great location.

Plusy: Location

Minusy: Great for a visit to smithsonian and everything is a quick walk away

Plusy: Clean, beautiful rooms. Amazing service. Centrally located in downtown DC.

Minusy: No

Plusy: Service, promptness on answers, bar

Minusy: Breakfast with no buffet Breakfast very expensive

Plusy: Great location.Friendly staff. Really nice rooms.

Plusy: Excellent Beautiful Great bar High tea

Plusy: The room was very clean . The lobby was attractive and the staff were extremely friendly.

Plusy: Very friendly staff very comfortable rooms, beakfast, foods and bar is amazing lastly location is excellent no need to write more words! We found our second home at D.C

Plusy: Dobra Lokalizacja, miła i pomocna obsługa

Minusy: Nie spływająca woda w wannie pod prysznicem, bardzo głośno pracująca lodówka, niezapalające się palniki gazowe w kuchence, brak śniadania w cenie hotelu

Plusy: The hotel and staff were excellent and so much nicer than a crowded supersized hotel. Will definitely stay there again. Nice having a small kitchen too.

Plusy: The bed was comfortable and the sheets were clean. The shower was great - good pressure.

Minusy: The air conditioners did not work, only hot air and no temperature control - so its very hot and uncomfortable. The room coffee had no milk or any of those cheap artificial milks in the pods - they said milk would be EXTRA - can you believe it!!

Plusy: This property was in such a quiet neighborhood and the staff were super friendly and helpful. It’s just a short walk to all the sights, delicious restaurant and Starbucks. The room was so spacious and clean! We will definitely be back here again!

Plusy: A real suite: huge bed in a large bedroom, a full kitchen through double doors, a separate room with writing desk and a new bathroom with shower and tub.

Minusy: Nothing

Plusy: Friendly staff. Spacious and confortable room

Plusy: Great location , good staff.

Minusy: Our room was located in the South wing and we had to walk thru the garage and outside area to get to it .

Plusy: Ładny, przestronny i praktyczny pokój z aneksem kuchennym, living roomem i sypialnia. Wszędzie blisko a okolica przy tym cicha i spokojna. Przemiły personel. Naprawdę polecam.

Minusy: It has two buildings with two separate entrances connected by a parking garage. We had to go up stairs in both buildings and walk through building and garage to get to our room.

Plusy: It's a great accommodation. We always stay at the State Plaza when visiting Washington.

Minusy: No problems

Plusy: Perfect room layout, stuff is amazing, location is great!

Plusy: Pokoje bardzo czyste, przemiły personel.

Plusy: boyów były niesamowite! Bardzo pomocny i uprzejmy!

Plusy: Lokalizacja Pokojówki

Minusy: Personel recepcji na więcej niż jeden raz Pokoje bardzo małe

Plusy: Obsługa klienta

Minusy: śpimy na kanapie

Plusy: Great location and hotel was very clean and upkept. No maintenance problems with the room. I would definitely stay there again.

Minusy: Parking seemed excessively high priced.

Plusy: Loved the comfort and convenient location

Plusy: Miss Frey was exceptionally nice and patient when we were checking in. Baia Smith in Housekeeping was also very helping when an item was left behind. We actually thought that your hiring practice must place value on an employees friendliness.

Minusy: Pillows on the bed were not as comfortable as they could be.The comforter was hard to pull up and was awkwArd at times.

Plusy: It's very clean. The location is amazing. It has fitness center.

Minusy: Staff could be more friendly. I am saying that based on previous experiences in other hotels where staff were professional yet very friendly that made us feel very welcome and comfortable in our stay.

Plusy: Location

Minusy: Sink and shower clogged bad

Plusy: Staff went beyond my expectations in every way, lists of courtesies

Minusy: Parking cost / benefit : ok but very hefty

Plusy: The Marriott Hotels consistently have the most comfortable bedding and rooms. I had everything in the room I needed for a pleasant night's sleep including a beautiful view of the city. My room and toiletries met every expectation. Great staff!

Minusy: Handicapped bathroom had tub and not shower to allow easy access and exit

Plusy: First time at the capital and JW Marriot excelled !

Minusy: Restroom exhaust fan didn’t work.

Plusy: This hotel was beautiful and in a prime location to walk to the sites for White House, Lincoln Memorial ect as well as near to the shops and restaurants. The hotel rooms where clean and had comfy beds and couldn't be faulted!

Plusy: Very clean, beautifully decorated, and comfortable room. So close to main attractions.

Minusy: WiFi wasn’t free - even when I signed up for “Bonvoy” by Marriot that said it would be free this way. Ridiculous not to have WiFi included in the room in this day and age.

Plusy: Location Nice large rooms

Plusy: The room was very clean. Had everything we needed. The staff would come in twice a day to clean and set up for bedtime. We really loved the service.

Minusy: When we checked in, they overcharged us for more than $300. The final bill was correct when we checked out but it surely wasn't satisfying that they overcharged that much at the beginning. The AC was blowing right toward my head when I'm in bed. It was uncomfortable even the fan was on low. Kind of gave me headaches. We also wished there was another trash bin right next to the sink in the bathroom for convenience.

Plusy: Everything, I love this hotel, i will always choose this hotel in D.C! Thank you !

Plusy: The staff were fantastic from the moment we arrived until the moment we checked out. The bellboys and doormen were courteous, polite and helpful. A special mention and thank you to the Attache Ali Merchant who couldn't have been more welcoming and helpful. Among other things, Ali booked us a table at the fabulous BLT Prime restaurant which is situated in the Hotel itself and serves a variety of dishes which would satisfy the broadest range of palates and tastes.. The bone-in steak and Dover sole was fantastic for which master chef Mr Burke deserves the greatest accolades - it really was the best steak I have ever had! The concierges were always attentive and extremely helpful eg they printed out some documents which we requested and brought them to our room which was very nice. The in-room dining was superb in both quality, speed of service and attention to detail. My only minor gripe was that a second chair was not provided for in-room dining as there is only one chair in the room (but this is provided on request). Everything you could ever need for a super-comfortable stay is provided in the room and anything extra you may require is just a phone call away. Interesting history and tasteful décor adorn the wall and fabric of the hotel itself and a trip to the watchtower is especially worth your while. Overall, a fantastic Hotel experience which definitely merits further visits.

Minusy: Our prior experience in 5 star hotels included shower/bathroom slippers being replaced daily but this was not the case at Trump Washington DC. This was not a major thing but if you're used to this routine, then the omission of the slippers seems like a mistake by housekeeping but this of course could be Hotel policy. A definite oversight/mistake by housekeeping was that the cups and saucers were not replaced after the housemaid's visit. This required a phonecall to have some sent to our room so we could enjoy our evening tea. These were minor inconveniences and did not take away from an overall very positive experience at Trump International Hotel.

Plusy: Quality, Location & Price!

Minusy: No!

Plusy: Close to everything in DC.

Minusy: none

Plusy: The beauty of lobby and location CNN and Fox on bar tv's that's good! Benjamin the bird is cool

Minusy: Different pillows please..too soft

Plusy: Everything! Exceeded expectations in every way

Plusy: Loved everything about the hotel! The staff were amazing and willing to help with everything from check in to check out. The bartenders were wonderful, the valet and front desk employees were exemplary.

Minusy: No, everything was great.

Plusy: Everything was Excellent!!

Minusy: Nothing!

Plusy: Great location

Minusy: Pricey

Plusy: Loved everything!! The staff was amazing. The hotel is absolutely gorgeous. Highly recommend.

Plusy: Elegancja i sznyt :) Warto się poczuć jak w pałacu u Króla :)

Plusy: Wszyscy pracownicy byli bardzo pomocni i uprzejmi!

Plusy: Personel hotelu był zawsze uprzejmy i pomocny.

Plusy: Pobyt był wspaniały! Doskonała lokalizacja w pobliżu stacji metra i restauracji.. na pewno zarezerwujemy w przyszłości!

Minusy: Poduszki były zbyt miękkie i pokój wydawał się być bardzo ciepły.

Plusy: Komfortowy pokój, mini bar, świetna lokalizacja.

Plusy: Wszystko. Doskonała lokalizacja, wyjątkowo czysty, profesjonalna obsługa

Plusy: Doskonała lokalizacja, piękne pokoje, przyjazny personel. Zdecydowanie polecam!

Plusy: Doskonała lokalizacja, ożywiona atmosfera, profesjonalna obsługa.

Plusy: Very upscale looking hotel

Minusy: The A/C was on blast. Too cold in the common public areas. Like arctic cold. Uncomfortable. Also the lighting in the room was totally insufficient. Very dim and dark. Opening the windows didn't help because we were in a room on the inside part of the hotel which faced the other wall of the building.

Plusy: The hotel is perfectly located room are spacious and quiet. I loved the books in the room and also the mini bar items. The bathroom have everything you need and the heating system is on the floor I loved it

Minusy: Room service menu is quite expensive and don't offer super healthy options but I guess I could have had dinner outside so in case you are planning to order room service be aware of that

Plusy: great location. staff from door man to house keepers, all attentive, responsive and professional

Minusy: bathroom with frosted glass was unusual. toilet noise and activity easily heard in room. not the usual bathroom door to assure privacy.

Plusy: Nespresso machine in room Good little gym Great location

Plusy: Great beds, bedding, white noise from fans, slept great despite busy urban street noise.

Minusy: The shower was the worst, I'm so over these low-flow shower heads, the pressure seems to be getting worse and worse--even in high-end 4 & 5 star hotels. Small glass partition and no door on shower.

Plusy: Great location. Nice bar/lounge. Clean, professional and friendly staff.

Minusy: They added a $25 "facility fee" at check in. Was not part of the booking.com price so it felt little deceiving.

Plusy: This hotel, the only US property of an English boutique chain, is an absolute gem. This is my second stay and the lobby and rooms are very nice. Most importantly, the staff is extremely warm and congenial.

Minusy: I would like some USB ports in the room, both at desk and at bedside; currently they have neither. I also stopped by the bar, on my own, and found the table service to be poor. But these don’t detract from an otherwise terrific stay.

Plusy: On my way to the hotel I received a call from the staff of the hotel who informed me my room was upgraded to a suite. This room was FANTASTIC -- great amenities, plenty of space, clean, and a terrific view of Dupont Circle and the National Cathedral that's a mile away. The best hotel experience in DC by far.

Plusy: Great location. Staff very attentive.

Minusy: The bathroom doors do not go to the ceiling. Saloon style doors. A little awkward for privacy.

Plusy: Solid hotel for professionals and tourists. Perfect location and excellent service.

Minusy: The bar prices are high, as in most hotels.

Plusy: Clean rooms and great staff.

Minusy: The bathroom privacy was not ideal given we were in a two queen bed room with our teenage daughter.

Plusy: The staff was most amazing! It couldn't have been nicer or more professional. The rooms were very nice.

Minusy: I expected more luxury for such a highly rated hotel chain. The room did not have a few amenities that would have made my stay more comfortable like a coffee maker or a microwave. There was no room in the mini fridge to put anything in as it was filled with overpriced beverages. The hotel was not totally central so mostly it took a car to get to a destination.

Plusy: Bed, shower... view

Minusy: Restaurant was bad and no buffet also no store in the hotel

Plusy: Everyone was very nice and the food was wonderful. The hotel was spotless and decorated very well.

Minusy: Nothing. It was great.

Minusy: When your paying $450 you would expect free internet

Plusy: I love everything about the hotel- the staffs, the room is specious and beatifly decorated, room, bed, bathroom are comfortable. The staffs are friendly. They’re great with kids too. Breakfast is good. Location is perfect. It’s close to sightseeing places but a little tucked away from trafffic and craziness. I love the hotel setting that is next to the water. Everything about this hotel is just 7 star standard I was looking for.

Minusy: Parking $55 per night!

Plusy: Rooms and lobby are beautifully decorated; everything is new; good locations for exploring the Mall or the Tidal Basin; nice cosmetics in the bathroom; friendly staff; quick room service; good vegetarian options available

Minusy: My room had the worst wifi I have ever encountered - in certain areas of the room it did not work at all and the connection was disconnected every couple of minutes. And they actually want to charge for the wifi (by the hour! - more if you want to stream movies). The mini bar is in a cupboard next to the bed - so be prepared to be woken in the middle of the night when the fridge starts working. There was no desk in my room - rather only a dining table - not ideal if you have to work (if you can manage to get the wifi going). The breakfast buffet is bad: They offer only a few warm dishes and these are kept in very heavy dishes under heat lamps. Thus you may burn yourself trying to get the lid of the dishes, but the food inside is cold at the bottom and dry on top. The eggs were really not edible at all - even if you arrive before 7 in the morning. The service in the restaurant had me waiting for the check for 45 minutes - also not great if you have to get to work or to a meeting. The rooms do not have coffee- or tea-making-facilities and there was not even a free bottle of water in the room upon arrival. If you are in DC on business, check whether the location is for you. For me, most meetings were clearly not in walking distance. Thus, the hotel might rather cater for tourists that want to have quick access to the Mall.

Plusy: Best hotel we've stayed at in Washington, DC (we've lived here for most of our lives). Beautiful, comfortable rooms. Great, accommodating staff who will go out of their way to make your stay as perfect as possible. Spectacular bartender (Poco) who can juggle three cocktail shakers with drinks in them! Easy walking distance to the Wharf Area with tons of great restaurants (our they have a free electric shuttle!)

Minusy: Breakfast was only average, and expensive. No charger for plug-in vehicles except for Tesla.

Plusy: We loved the stay, but unfortunately our 9th floor room looked at the building next door, so we were bummed to not get the view side. Staff was incredible. One of the concierge did an excellent job of helping us the other gave us details of something to do for the day that had ended the day before

Minusy: the lack of view

Plusy: Breakfast was average. Service was good.

Minusy: Entering the hotel through the motor lobby

Minusy: The service this trip was underwhelming. Few encounters with rude staff. The check in process was inefficient, rooms weren’t ready for hours after normal check in time and no call or notification when they were ready. Also, hair in the bathroom from previous guests.

Plusy: - Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative

Minusy: - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm

Plusy: The location, staff, comfort, cleanliness - everything was 5-star worthy.

Minusy: n/a

Plusy: Great location

Minusy: The hotel rooms are kind of shabby. We were in a 1 bedroom suite which was nice but the furniture and decor wasn't very luxe. The lighting in the bathroom was terrible, and the marble floor was extremely slippery. There was no turn down service so lots of wet towels when we came back from dinner. Bugs in the bathtub, too. We stayed at the Four Seasons the night before and it was a spectacular for a very similar price.

Minusy: In serious need of an upgraded restaurant

Plusy: The staff are great and go out of their way to make your stay perfect. Meticulously clean.

Plusy: Very Scenic

Minusy: No

Minusy: Reception staff was insolent and unwelcoming. This was true for multiple encounters both at arrival and departure.

Plusy: Excellent service Great restaurant and food Friendly environment and relaxed design and deco

Minusy: N/A

Plusy: The hotel is very nice and the room was lovely along with the turn down service.

Minusy: Hard to figure out parking and find the actual hotel's front door.

Plusy: The hotel is a fairly new hotel therefore all the amenities were very up to date

Minusy: No. Everything was beautiful

Plusy: Everything was beautiful and clean. Great location!

Minusy: No

Plusy: New and modern with lots of amenities. Great customer service and lots of new places to visit nearby!

Minusy: Dinner was not served after 10 pm. We went to a baseball game and when we came back our options for food were limited. A lite menu would have been a great option at their restaurant or at the rooftop bar.

Plusy: Location

Minusy: The pool situation is small an no one is monitoring people throwing a football in a tiny pool. In addition there were not enough lounge chairs. Poolside food was very poor. The service was very good.

Plusy: Stupid It is the worst hotel in the world, people are not respectful. I have travel all over the world but i have not seen in my life as worst as this hotel.

Minusy: Nothing everything is stupid especially the team of the hotel. Stupid stupid

Minusy: Came to town for a concert. One of the staff members was carrying on about how weird the fans were... to my face. Unprofessional.

Plusy: The hotel was beautifully appointed and very clean. Location was amazing with all of the bars/dining/things to do nearby. The river view is worth every extra penny.

Minusy: I was a little disappointed with the staff. Everyone was friendly, but I had requested a special birthday acknowledgement as it was a celebratory weekend. It took talking with 3 different staff members at 3 different times and almost 12 hours for the champagne and cake to finally be delivered to our room and nothing was written on the plate (which had been discussed). Though, the items were taken care of, which I appreciated.

Plusy: Location

Minusy: Valet prices and upon arrival my room wasn''t ready. Check in was at 3 , I arrived at 330 but room wasnt ready so I ended up checked in st about 430