Hotele: Chicago

Plusy: Jest to dobre miejsce

Plusy: Bardzo ładny hotel. Dogodnie położony. Stary, ale dość dobrze utrzymany. Chciałbym tu wrócić ponownie.

Minusy: Straszne personel brudne

Plusy: Duże łóżko i muzeum.

Minusy: krzyki sąsiadów, przez kilka godzin.

Plusy: Bardzo podobał mi się wysokie sufity i architektura!

Plusy: Nic nie

Minusy: Złe grzejnik i to miejsce wygląda staro

Plusy: Lokalizacja była dobra.

Minusy: Łazienka nie była dobra.

Minusy: sposób przeszłości jest doskonałą ...

Plusy: Lokalizacja

Minusy: Śmierdziało. Bardzo przestarzały. Niewygodne łóżko. Ogólnie rzecz biorąc dość ambitny

Minusy: A/C nie chłodnego pokoju w lecie.

Plusy: Lokalizacja

Minusy: Winda była bardzo powolna

Plusy: Pokój był duży. Łazienka była mała. Łóżka są wygodne do spania.

Plusy: I loved how close it was to everything at the loop. So it was nice to get back quickly to the hotel when we got tired and didn’t need to use an Uber

Minusy: I was sad they didn’t have parking even though they said they had it.

Minusy: No hot water in bathroom sink; no complimentary breakfast included

Plusy: Everything was good except I got cold and i tried to adjust the heat just to knock the chill off. It was still blowing cool air, i called the front desk and they told me to just cut it off. I did but it didn't help. The next day I woke up with a runny nose

Plusy: Beautiful hotel with lots of character. The staff was amazing.

Minusy: The whole weekend was a big rap music event that was not disclosed prior to making the reservation. The hotel was quite noisy at times.

Plusy: Very disrespectful rude and gay bashing me

Minusy: I had to go to the hospital for heart problems at the vet visit at that hotel

Minusy: No

Plusy: Nice bed

Minusy: No fridge food was expensive and horrible

Plusy: Room

Minusy: Check-in took 30 minutes. The bar required ordering at the bar, which was no issue. I waited in line 30 minutes and bar tenders served all newcomers at bar instead of us in line. I will never stay here again.

Plusy: Location

Minusy: Out dated

Plusy: location

Minusy: the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.

Plusy: The staff were very friendly and the building is gorgeous

Minusy: The bed was so firm it was like sleeping on a sleeping bag on the ground, and only had 2 regular size pillows for a king size bed.

Plusy: The furniture and it’s set up

Plusy: very nice and helpful staff, very good exercise and game rooms

Minusy: nothing comes to mind

Plusy: Its position is very well, and the room's style is very old.

Minusy: the room's smell is not well.

Minusy: The hotel needs to do work work on the rooms... tooo old

Plusy: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.

Minusy: The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.

Plusy: location

Minusy: too expensive, do not have free internet access

Plusy: very nice

Minusy: some facilities are too old

Plusy: The hotel location is very good. Room was comfortable, the cleaners were very good.

Minusy:

Plusy: location

Minusy: pretty old

Plusy: conveniently situated

Minusy: restaurant breakfast is skimpy, expensive and badly cooked and served. Hot water takes 5 minutes before itv reaches the room.

Plusy: Very large room, comfortable bed, good view

Minusy: No business facilities - ie no access to a computer if not carrying a laptop

Plusy: Wszystko

Minusy: Pokój nie był gotowy.

Plusy: Ładny pokój, fajny hotel

Minusy: Nie ma basenu

Minusy: Bez zastrzeżeń

Plusy: Prawie wszystko

Minusy: 65 dolarów za parking w hotelu. zbyt wiele dla gości

Minusy: Jestem zadowolony z pobytu. Żadnych zaleceń dla poprawy T tym razem

Plusy: Położony w samym centrum miasta i łatwy dostęp do atrakcji turystycznych. Przyjazny, dobrze poinformowany personel. Dobry stosunek jakości do ceny.

Plusy: Łatwo dojść do wielu restauracji, zabytków i środków transportu publicznego.

Minusy: Łóżko było za miękkie poduszki

Plusy: Ładny duży pokój

Plusy: Doskonała lokalizacja Świetne lobby Wspaniały personel

Minusy: Parking ceny są zbyt wysokie

Plusy: Bliskość sklepów i wspaniała restauracja jest

Plusy: Large spacious room. Nice view. Good location.

Minusy: Noisy lobby, rather like an airport. Grey-and-brown color scheme rather drab. Low ceilings.

Plusy: The view

Minusy: No

Plusy: Location. It is in downtown

Minusy: There was someone in the corridor screaming on the phone 7am In the morning. I’d be better of in Motel 6 on route one sleeping next door to a tenor practicing all night.

Plusy: Location, professional staffs

Minusy: make sure there's notices about parking fee next time

Plusy: Only the location not the hotel!!!!

Minusy: No king size bed like I requested and the hotel had roaches!!!!!

Plusy: Very close to everything .

Minusy: In the C-19 circumstance the staff were wonderful

Plusy: Great location and service

Minusy: Restaurant is good not great. 2nd floor bar is good.

Plusy: Despite being clean, this hotel was basically a Day’s Inn disguised as a Hyatt. It’s truly shocking Hyatt still allows it to carry their name in such a state. Room was super outdated, no attention to detail, parking SUCKED.

Minusy: The room felt like something from the 60’s, had no views available, parking was ABSOLUTELY HORRENDOUS. Wouldn’t stay here again if it were free.

Plusy: Everything was great.

Minusy: Great place to be.

Plusy: Very comfortable. The hotel was beautiful, just wish we could have enjoyed it but unfortunately with Covid we were not able to. We were there during the riots and we felt very safe in the hotel.

Minusy: Did not like how the bed was not at the foot of the bed. Made it difficult to watch tv with two people in the bed.

Plusy: They use to give good rooms at the beginning with a beautiful view and know they give rooms with no view 😔

Minusy: Lately service sucks and the rooms with no view

Plusy: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.

Minusy:

Plusy: The friendliness of the staff...

Minusy: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel

Plusy: The food was very good.

Plusy: good location, reasonable rate

Minusy: bed sheets

Plusy: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.

Minusy: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.

Plusy: Comfortable, clean, modern. Great location.

Plusy: Professional and helpful staff, no problems with room, good gym facilities

Minusy: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.

Plusy: Good location.

Minusy: It is a little dated and in need of refurbishment.

Plusy: Location was great. City view was nice. Quick check in and out.

Minusy: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.

Plusy: bardzo dobra lokalizacja

Plusy: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.

Minusy: The parking was expensive but normal due to being in Chicago.

Plusy: niezbędnik wliczone w cenę.

Minusy: Nie ma żadnego serwisu. Czekaliśmy długo na windy.

Plusy: Czysty, z ładnymi prysznic.

Minusy: Mały, nie ma lodówki, kuchenka mikrofalowa, ekspres do kawy, cokolwiek. Spodziewaj się, że zapłacisz za wszystko.

Plusy: Taki świetny personel! Bardzo pomocny i przewidzieli potrzeby. Wspaniałe doświadczenie!

Plusy: Dogodna lokalizacja

Minusy: Umieszczono nas pokoje i za taką samą kwotę.

Plusy: Położenie, czystość, obsługa w recepcji, serwis do kawy, śniadania, obsługa baru z jedzeniem, obsługa samochodu, usługi sprzątania i usługi rezerwacji!

Minusy: Rozmiar pokoju i konfiguracja, cena pokoju nie obejmuje Internetu i śniadania. W związku z tym stosunek jakości do ceny nienajlepszy.

Plusy: Lokalizacja i obsługa ... Personel był bardzo miły

Minusy: Nie ma w pokoju ekspresu do kawy, mały pokój, praktycznie nie ma miejsca na kosmetyki w łazience i tylko dwie małe szuflad na ubrania. Nie ma automatu nigdzie. Widok na mur. Nieciekawe położenie. Chciałbym zatrzymać się poza Mag następnym razem. Parking był szalenie drogi. Za te pieniądze spodziewałem się więcej.

Plusy: Doskonała lokalizacja, piękny design

Minusy: Mały rozmiar pokoju, mniej niż przyjazna recepcja

Plusy: Lokalizacja

Plusy: Personel był bardzo przyjazny i profesjonalny. Portier był wspaniały!

Minusy: Pokój był ciasny.

Plusy: W pobliżu północno-zachodniej dzielnicy, bardzo przyjazny i pomocny. staroświecki luksusu.

Plusy: Lokalizacja

Minusy: Pokój nie był gotowy w dniu przyjazdu. Poprosiliśmy o dodatkowe pościel i miał zapach stęchlizny.

Plusy: Personel był bardzo profesjonalny i pomocny. Restauracja na 2. piętrze była bardzo miły, bardzo dobre śniadanie.

Minusy: Zameldowanie odbywa się na 2. piętrze, lepsze oznakowanie potrzebne do kierowania gości. Windy były powolne. Wysoka cena za pokoje w tego typu hotelu. Późno rezerwowałem i skończyłem w pokoju "Petite classic". Mały. Potrzebne są również niektóre naprawy w łazience.

Minusy: Access to a microwave would’ve been great to have.

Plusy: Location

Minusy: Out dated

Plusy: The location was 5-10 mins from everywhere we wanted to go

Minusy: The rooms are extremely small.

Minusy: Did not get a refund for our last night stay. We had to check-out one day early due to Covid-19, but we did not receive a refund, despite emailing them and also communicating via booking.com.

Plusy: the bed and location was amazing

Minusy: It was a single twin bed that could not sleep two people on it

Plusy: Location of the hotel was perfect for what we needed. Great location to shopping and tons of restaurants. Room was clean and well appointed. Sunday brunch was a bit pricey so we didn’t eat at the hotel.

Minusy: No everything was good

Plusy: Location

Minusy: Awful parking experience, unhelpful manager.

Plusy: Excellent location. Very well managed and maintained. Good value. Staff were pleasant and genuinely helpful.

Minusy: It's downtown. So, parking is expensive. I don't like the "facility fee." It's a trick to advertise a lower price than actual cost of staying there.

Plusy: They didn’t clean our room and locked us out if our room on the 2nd night of stay!

Plusy: Perfect location for walking the Mile, the architectural river boat cruise, Millennium Park, shopping, dining and drinking.

Plusy: The location and price

Plusy: Good location, room was clean and comfortable bed. Most of the staff were nice.

Minusy: It was too expensive for the quality of the property in general. Definitely needs renovation, the room was not in the best condition. When checking out, the staff person in the reception was quite rude and not helpful at all.

Plusy: Location. Location. Location. Bartender is nice.

Minusy: Room space is too small. Too expensive. Not accept Traveller cheque. Register counter is always busy and crowded. Maybe that's why they are not patient. But doorman, waiters in M lounge, housekeepers are all nice.

Plusy: Chicago downtown,

Minusy: coffee makers are missing, small size of room and bath room

Plusy: Very personable staff, helpful; the place was quiet, well appointed.

Plusy: Very good location. Free internet access via wifi at the lobby. Comfortble bed.

Minusy: Limited restaurants/cafe in the hotel. Breakfast not included.

Plusy: The localization is excellent. The room is very nice.

Minusy: Não havia cafeteira no quarto.

Plusy: Hotel połozony w samym centrum, wszędzie bardzo blisko, miła obsługa, na 4 pętrze darmowy internet z drukarką.

Minusy: Bardzo mały pokój, troszke głośno. Sniadania w formie bufetu i z karty, ale przez 3 dni mojego pobytu tylko raz zorganizowano śniadnie w formie bufetu. Jest to raczej starszy hotel, ale położenie i cena to wynagradza.

Plusy: nie mam żadnych uwag, najważniejsze dla mnie było położenie hotelu.

Minusy: widok z okna

Plusy: Wysmienita obsluga hotelowa.Wyposazenie pokoju zrobione z gustem a przy tym duzy komfort i ekskluzywne wyposazenie.Hotel luksusowy.Mam porownanie ,poniez bylam w maju na FL tez wysoki standard ale nie taki jak Allerton.

Minusy: Nie

Plusy: Super lokalizacja. Fajna atmosfera. Ładnie i czysto.

Minusy: Słaby wybór na śniadanie.

Plusy: Very nice location, attentive staff

Minusy:

Plusy: Location and the friendliness and helpfulness of the hotel staff.

Minusy: I booked a Junior Suite, and these just looked like a regular room. I had a room which indeed was separated in two really tiny areas: the sleeping area and the sitting area, though there was no lazy chair or anything in it, just a desk and a work chair. Generally, I thought it was a pretty poor room for the price. The quality of the food in general is also poor.

Plusy: friendliness, location

Minusy:

Plusy: Świetne miejsce. Dogodnie położony. Zadowoleni z tego obiektu.

Minusy: Pokoje małe

Plusy: W francuski klimat.

Minusy: Trochę drogie.

Plusy: Piękny hotel

Minusy: Łóżko było za miękkie

Plusy: Pokój był ładnie urządzony i bardzo funkcjonalny

Plusy: Wystrój był piękny

Minusy: Śniadanie było zbyt drogie i nie tak dobre.

Plusy: Very clean and modern. Also the room was very large and spacious

Plusy: As expected, room was clean and well decorated and sufficiently sized

Minusy: The amenity fee feels slightly disingenuous as they provide you a $15 credit in the restaurant each day however it expires after 24 hours so it is not cumulative. It is also not valid for breakfast which makes no sense. It makes it feel like a $ makingfee

Plusy: Staff members were extraordinarily helpful

Minusy: Pillow and duvet selection. Latter too hot.

Plusy: Everything

Plusy: The window view.

Minusy: My room lost air conditioning for over 18 hours. We had to take cold showers to cool off.

Plusy: Customer service was great and rooms were clean

Plusy: It was ideal for a quick romantic getaway

Plusy: I like the lobby of the hotel. The room was nice too. I had a comfortable stay.

Minusy: I didn't like the service I received when I contacted the hotel to find out where it was located and parking. The guy who answered the phone was not helpful borderline rude and was rushing me. He wasn't helpful at all, and then me on hold. Its upsetting to receive bad customer service when you've had a long drive, in an unfamiliar state and just want to get to your hotel to unwind.

Plusy: The outside, lobby, and the room was AMAZING. So eloquent and beautiful! The location was close to everything important, parking garage and grocery store in the same building which is so convenient! The staff was very friendly and helpful. The beds were beyond comfy. The bathroom had a walk in shower AND big tub! We were on the 22nd floor, AWESOME VIEWS! The room looked exactly like the pictures. I will absolutely be staying here in the future!

Minusy: Room had no microwave, and the refrigerator has a tough time getting cold. Took our drinks an entire day to get even a little bit cold. No ice (I figured due to COVID19 so it was okay)

Plusy: How clean, neat and nice the staff was.

Plusy: Everyone was warm, friendly, and welcoming, and the accommodations were great. When the valet found the purpose of my visit, he introduced me to the front desk staff, shared my story, and they upgraded my room! He even remembered me the next day.

Minusy: Valet parking is a bit pricey, so plan for that in your budget if you'll need to park.

Plusy: Położenie w centrum miasta

Minusy: Drogi parking

Plusy: Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Plusy: Sofitel is my new favorite Hotel.

Plusy: My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.

Plusy: Situated in a good area very convinient for shopping and buisness.

Minusy: I was not allowed a late check out as my flight was late evening.

Plusy: Clean room, good location, good food

Minusy: Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting

Plusy: loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .

Minusy:

Plusy: Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?

Minusy:

Plusy: the room was wonderful - the bed and linens were superior

Minusy:

Plusy: Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival.

Minusy: When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests

Plusy: Najlepsze łóżko! Bardzo wygodne

Plusy: Salon był niesamowity. Jakość pokoi była na najwyższym poziomie.

Minusy: Pokój był trochę mały.

Plusy: Lokalizacja

Minusy: Rozmiar pokoju

Plusy: Fajny klimat w tym barze.

Plusy: Akademik był bardzo czyste. Łazienka jest w środku pokój w akademiku. Bardzo ładne miejsce w centrum miasta

Plusy: Location is key here. Down the street from Eataly and a ton of other restaurants.

Minusy: This is NOT a hotel. This is a grown up hostel with little to any amenities. Free WiFi was probably the best thing about it. Had not stayed in a bunk bed since I was a kid and this was not a pleasant experience for an over 40 dad bod.

Plusy: Location

Minusy: Resort fee charged, but no amenities on-site!

Plusy: Location.

Minusy: This is a Hostel. Not so much a Hotel. If you are in your 20’s-30’s it’s Cool Trendy. But as a 60 plus year old. Please Emphasize that this is a Hostel!!.

Plusy: The theme stood out best based on how old fashioned it felt but with a new age flare on the inside. Additionally, the beds are comfortable, the shower pressure was awesome. Definitely greatly located in the middle of the city.

Minusy: The lack of a substantial heating system at some times.

Plusy: It was good. The shower head was strong and powerful.

Plusy: Nothing at all.

Minusy: This place was horrible from the staff to the room. The room was cold and the heater wasn't working properly. The hotel gave me a desktop portable heater. They didn't change the sheets because they said they do it every three days. The rooms are small

Minusy: After prepaying for the hotel, at checkout I then had to pay another "Urban Fee". I was not told about this in advance. I've never had to pay a 2nd hotel bill at checkout, either at this hotel or any other. This seems criminal.

Plusy: Cleaniness of the shower room and toilet.

Minusy: There is a paper lamp in the common area but unable to turn on light. Had to pack my luggage in dark.

Plusy: I like that there are stores and restaurants surrounding the hotel and they are clean if you ask them to be

Minusy: The Gay staff discriminated and were hostile for no reason. They gossiped and frequently told stories about guests, they also moved items around in the rooms to cause arguments between guests. They got tired of me asking them to give me fresh towels and bedsheets which they did not have to put on themselves. They made up lies and asked me to leave and then refused to give me a refund for the remainder of my stay including the day I was asked to leave. When one was caught lying the other staff covered for him and became hostile. I had to call the police to force them to begin the refund process.

Plusy: Wspaniała lokalizacja! Super czysto, ładnie, miły personel. Tanio i przyjemnie :) bardzo polecam

Plusy: The location was really good, mostly because it was super close both to Eataly and Uno, which gave us the chance to find easy and good food during the pandemic. The area is also full of garages, which allow parking for a reasonable price.

Minusy: The room was terrible. We stayed only for one night and we didn't pay so much; however, when I booked there were great hotels (like Hilton or Hyatt) that had a comparable price. Hotels that we already tried. We decided on the Freehand because of the Handshake in New York where we spent the New Year Eve, which was amazing. We thought we would have found the same vibes. The room was so small that both of us couldn't walk around at the same time; one of us needed to lie or be sitting on the bed, while the other was standing. We were lucky that Uno was open and allowed to eat in one of their tables outside because we could not have eaten any food in our room since it was so small and dark (always considering the Coronavirus lockdown). The room had a window, but it was close to a blindfold curtain because behind there was a wall with big pipes, so the room was in the dark. I thought with my usual positivity: "ok, I will sleep really well tonight since there is no light". However, at 7:30 in the morning, a continuous sound woke me up; I was unable to identify what it was, but it was like a mechanical sound (like the one produced by furnaces or elevators). The room was also not soundproofed (which I'm not complaining about), for this reason I know we had someone staying in a room around us. Considering that the hotel was maybe 10 or more levels tall, and it had at a maximum of 15/20 rooms booked (they made me sign a Coronavirus spreadsheet, so I know how many guests there were in that moment), it is still not clear to me the reason to give such a bad room and not have spread their guests a bit more, particularly because of the pandemic situation. I rarely write reviews, but this hotel experience was really bad, and it completely destroyed our expectations towards FreeHand.

Plusy: I liked the vibe of the hotel the most - there was a very eclectic mix of guests staying there. It felt like everyone, no matter who they were, fit in.

Minusy: I did not like that the gym was not useable during my stay there. I also did not like that both the lighting in my room and bathroom were very dim - one of the two areas should have bright lighting for applying makeup/getting ready.

Plusy: Ogólnie wygoda

Minusy: Nie ma kawy w pokoju

Plusy: Wspaniały hotel

Minusy: Lepiej materace i poduszki

Minusy: Bardzo małe pokoje i słaba obsługa pokoju.

Plusy: W holu jest niesamowity.

Plusy: Sprawne i czyste

Plusy: Lokalizacja

Minusy: Łóżka były lopsided, nie mogłam spać.

Plusy: Lobby jest piękne. Personel był bardzo pomocny i szybko reaguje na każde żądanie.

Minusy: Brak ekspresu do kawy w pokoju. Muzyka jazzowa w pomieszczeniach ogólnodostępnych była monotonne. Restauracja i obsługa hotelowa była zbyt ekskluzywna dla przeciętnego turysty.

Plusy: Very good location from Airport/ to sightseeing spots Gorgeous lobby Relaxing bath tub Comfortable bed Baggage can be left before check-in/after check-out for free

Minusy: No caffe maker/kettle in the room Expensive

Plusy: Great hotel, great location.

Minusy: The room was not that great but expected for the great deal we got.

Plusy: Central location, friendly and professional staff, the room was spacious and comfortable. I'd definitely stay there again

Plusy: The staff were super friendly and helpful.

Minusy: The rooms listed had beautiful views, our room however, gave us a view of a brick wall, and a tiny stretch of street if you looked straight down and to the right.

Minusy: I would appreciate information about parking (hotel or nearby garages) included on the website, along with prices for parking if possible.

Plusy: Location

Minusy: The restaurants inside closed early

Plusy: In spite of the current virus situation the staff was accommodating and professional

Plusy: A wonderful historic property. Close to train and museums. Lobby is over the top. Very helpful staff. Too bad Coronavirus shut all the sights. We’ll be back.

Minusy: Potters Pub was just OK. Didn’t try the other restaurant off the lobby.

Plusy: The Palmer House is a great, old hotel. Very friendly place and overall very good place

Minusy: The bathrooms are a bit small, but somewhat difficult to deal with as it is a VERY old hotel. Go there for the history, not the size of the bathrooms.

Plusy: I can't find one thing that I like about this place.

Minusy: Rooms are so small and the bathroom can hardly fit two persons at the same time. The toilet takes forever to flush. Nothing is free not even a bottle of water.

Plusy: Incredible historic hotel with an entire ground floor of high end shops and restaurants in the heart of downtown, couldn't ask for better.

Minusy: Bathrooms are tiny, nothing to be done - except use the much larger showers in the fitness center!

Plusy: Close proximity to Millennium Park. Easy access to train stations for easy transportation. The parking ramp was across the street from the hotel but it was actually super convenient.

Plusy: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).

Minusy:

Plusy: The room was large and comfortable. The bed was great.

Minusy: The main restaurant is too expensive - would have liked a different choice.

Plusy: Decor

Minusy: Terrible service for underground parking garage. Manager was not attentive and very mean.

Plusy: Great location and design, historic building

Minusy: The heating didn't work very well

Plusy: The room

Minusy: No coffee maker in the room

Plusy: Location. Housekeeper. Shampoo & Conditioner.

Minusy: Unfriendly Servers, very bad check-in experience. Few Elevators, have to wait for a long time.

Plusy: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again

Minusy: Food was too pricey for breakfast and staff could have been more friendly

Plusy: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.

Minusy: Lockwood Restaurant was disappointing, at least for breakfast.

Plusy: Central location + price.

Minusy:

Plusy: Great location to resturants,theater,and shopping

Minusy: No refriderator, and coffee pot.

Plusy: Wszystko było dobre! Świetne miejsce!

Plusy: Piękny widok i pokoje

Minusy: Pokoje gorące w nocy i musiałem wziąć prysznic żeby poczuć się lepiej

Plusy: Lokalizacja, wygląd i komfort

Minusy: Pokój nie miał lodówki

Plusy: Close to stadium and located on Michigan Ave. Our customer service was wonderful upon our check-in, he was graciously kind to upgrade us to king bed vs giving us a double.

Minusy: Everything was great. Rooms could use different lighting to make it more brighter. Its very dim.

Plusy: Bed, Shower.

Minusy: Reception not friendly. Room cleaned poorly, not cleaned day 2 till we rang 3 times at 5.30 pm. No spare blanket, asked but not given. No spare towels. One bar of small soap.

Plusy: Location

Minusy: Room was to dark and cold

Plusy: Security provided on New Years Eve.

Minusy: FOOD choices in snack shop were overpriced.

Plusy: Location

Minusy: Overall experience

Plusy: The location was good

Minusy: The bathrooms were not clean and they have over charged after we agree to an additional charge for different rooms

Plusy: Every single staff member we interacted with was a complete delight. Our room was clean, comfortable and very tastefully designed. The bathrooms were stocked, there was plenty of storage space to unpack, lots of seating and lighting, we even had a hidden mini fridge!! Our bellhop showed us various features in our room and told us about the hotels history, even recommended some places close by to check out. The lobby and various wings are gorgeous- photo shoot worthy. AND THE LOCATION!!! Walking distance to Millineum Park, and if you dont mind a longer stroll, Navy Pier. We will 100% make the Hilton Chicago our go to hotel from now on.

Plusy: I enjoyed the breakfast. Great value for the extensive options.

Minusy: I didn't love the room. The massive amounts of dust triggered asthma attacks.

Plusy: The room had two bathrooms.

Minusy: The room seemed older and needed updates....peeling sink, rusting trim, bubbling ceiling....

Plusy: Room had a great view. Everything was nice.

Minusy: Pillows were very flat. Room was tiny for the price. Bathroom only had two full size towels. Room only had one trash can.

Plusy: Location is great. Wonderful older hotel that has been restored beautifully.

Minusy: No

Plusy: the convenience to everything in chicago. it's history, ambiance and overall appearance are amazing.

Minusy: nothing

Plusy: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.

Minusy:

Plusy: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!

Minusy: The bed was a little too soft and the room was small.

Plusy: The room was very clean.

Minusy: I did not like having to pay for use of the internet.

Plusy: We enjoyed our stay very much.

Plusy: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.

Minusy: high prices of beverages for the room and food was expensive.

Plusy: Helpful staff, location...lake view

Plusy:

Minusy: Upon arrival, I was told that the King room that I boooked was not available, I was offered a room with 2 dbl beds, I pressed the issue and was given a king room. The iron in the room was defective, the replacement iron required scissors in order to cut the restraint on the plug, the iron fiasco caused us to be late for our dinner reservations.

Plusy: Clean, very comfortable beds, quiet room.

Minusy: Parking is very expensive; $55/24 hours

Plusy: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.

Minusy: The rooms were tiny (not unexpected from an historic city hotel) and the decor was somewhat drab. The fixtures were of lower quality than expected. Cleanliness was an issue; there was a plastic bag with a coffee filter hanging from the door handle when we arrived, had a dirty ice bucket, and the soap dish in the shower wasn't cleaned. One final little irritation - the room door handles had a sharp feature along the upper edge that was annoying, even a little painful if you pulled hard on the handle. There was an in-room bar, but no fridge (I thought it was supposed to have) and the hours for pool access were too short. I also think charging extra to use their fitness room is just silly in this era. Serious updates needed!

Plusy: Świetna obsługa, bardzo czysty i wygodny pokój.

Minusy: Bardzo podobało mi się to

Plusy: Szybkie samochody, ładne pokoje, nie jest to złe miejsce.

Minusy: Drogi parking.

Plusy: Komfortowe pokoje Ładne wyposażenie

Minusy: Personel nie był bardzo pomocny i miły Drogie Złe miejsce Daleko od miasta

Plusy: wszystko mi się podobało w tym hotelu

Minusy: Nic się nie

Plusy: Łóżka były wygodne i personel był wspaniały

Minusy: Drogie

Plusy: Personel był wspaniały Wyposażenie nowy, czysty i dobrze utrzymany

Minusy: Nie ma wiele do zaoferowania w restauracji i jedzenie

Plusy: Pandemic and I wanted a nice view over 25 flr and I requested it days before . When I got there I was told we could only be in one tower and the view wasn’t what I was use to

Minusy: I like the property, but I didn’t get the room I promised my wife and I’m a member

Plusy: The hotel was very clean and the staff friendly.

Minusy: The pillows were as hard as rocks! Next time I’ll bring my own.

Plusy: Great room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel lobby

Minusy: I found the hotel excellent

Plusy: Rooms and cleanliness

Plusy: location

Minusy: The cost of parking!

Plusy: Very nice staff and great parking

Minusy: Out refrigerator was in the middle of room and seemed out of place. For a suite it was set up poorly

Plusy: Outdoor seating at decent restaurant. Bus line to downtown a short walk away.

Plusy: Cleaness

Minusy: No

Plusy: Location

Minusy: Bed was a little uncomfortable.

Plusy: Clean and up to date.

Minusy: Cost of parking.

Plusy: location was perfect. We were there for the Bears game and could walk to the stadium. Nice bars close too. Room as clean and the staff was very helpful and friendly.

Minusy: nope.

Plusy: Locationna

Minusy: Na

Plusy: The view of Chicago was spectacular and the hotel staff could not have been nicer, especially at the front desk and the main restaurant. I would highly recommend this hotel!

Plusy: I could walk to the McCormick Place convention center. The room was very clean, roomy and comfortable.

Minusy: The staff lost the tag of the bag I left with them and it took them a long time to find it for me.

Plusy: Clean quiet

Plusy: I liked how close I was to the conference as well as the ease of transportation to the city

Plusy: it was clean and the service friendly and the restaurant food was delicious.

Minusy: there were no safe's in the rooms, or minibars. these are 2 key things that every room should have.

Plusy: The view in the "city view" room was excellent.

Minusy: Restaurants were overpriced with limited selection.

Plusy: nothing; first of all I specify on my reservation a king bed and I was assigned a twin bed. Then I was charge for a water that I never took; and the hotel is not luxury or romantic at all. I will never make a reservation on this place; since I was looking for something more romantic since I was on my honeymoon and that's another reason I did not reserve for more days on this place. Hopefully; you improve your service

Minusy: the service; the hotel wasn't at all romantic since I was on my honeymoon

Plusy:

Minusy: There was blood on our sheets and the manager did nothing about it. She still has not contacted me and has not tried to make up for the uncleanliness of the room. She took down my phone number and information and still has not gotten back to me. She made it seem like should could not compensate us because we booked our stay through this site which is inappropriate and demeaning.

Plusy: hospitality

Minusy:

Plusy: Doskonałe zakwaterowanie i obsługa

Plusy: Location, views, quality of service, room size.

Plusy: customer service

Plusy: Location and courtesy of staff.

Minusy: No.

Plusy: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !

Plusy: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.

Plusy: Everything!! This was by far THE BEST hotel stay I’ve had in my life! I didnt Feel “out of place” the staff was beyond helpful and respectable they jump to every need/want!

Minusy: Parking garage exiting. It was hard coming from out of town to find the front of the hotel coming from the parking garage. Mostly because of construction at this time.

Plusy: spa, view, bed, personal touches, cleanliness, amenities.

Plusy: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.

Plusy: The hotel was top notch and so was the location. No negatives.

Minusy: Everything

Plusy: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!

Plusy: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW

Plusy: Everything

Plusy: Wspaniały hotel z bardzo dobrą obsługą

Minusy: Ja nawet nie zatrzymać się w hotelu.

Plusy: Łóżko

Minusy: To personel sprzątający łączyć nasze rzeczy.

Minusy: opłat za parkowanie było bardzo drogie. Czułem się jak w rip.

Minusy: Mniej niż oczekiwania

Plusy: Widok

Plusy: Przyjazne, wygodne, czyste, dobrze zorganizowany, profesjonalny

Plusy: Świetna lokalizacja, ale ciężko się tam dostać. Widok z Navy Pier.

Minusy: Spodziewałem się więcej od) - 300 dolarów za noc w hotelu. Bardzo mały pokój bez "dodatków".

Plusy: Przyjazny aktualny Bez biegania Czysty

Minusy: Nienawidzę, że nie można zamknąć zasłony Drogi parking Musiałem udać się na drugą stronie nabrzeża by dostać się do Navy Pier bezprzewodowy dostęp do Internetu nie wliczony w cenę

Plusy: wyrafinowanego, ale nie duszno.

Minusy: warstwą na noc parking.

Plusy: Lokalizacja

Minusy: Łóżko

Plusy: 3918 was beautiful and the view was amazing lovely but I just wish that friends and family would learn how to get along with people and work places but other then that excellent

Minusy: There wasn’t nothing I didn’t like I don’t have anything bad to say about it at all I just know that if someone got something to complain about they should of never came in the first place and it’s simple

Plusy: Great room.

Minusy: Hotel location not great to get in and out of

Plusy: Great stay

Minusy: Nothing

Plusy: The view was amazing that was my favorite thing. The location was close to everything. The bed was so comfortable!!!

Minusy: Nothing I didn’t like.

Plusy: Everything about the hotel was outstanding. The staff and property exceeded my expectations.

Plusy: Area

Minusy: The staff was not at all seemingly helpful

Plusy: Big room, great bed, fantastic view, friendly staff, beautiful building, ideal location. So many good things about this place!

Minusy: Lots of big fluffy towels but only 2 wash clothes each day and first day only one. I had to call for another one.

Plusy: I like the location and the view we had in our room.

Minusy: I didn’t like that we didn’t have a microwave. We had to go to the lower level to warm our food up.

Plusy: Very nice, clean hotel in an excellent location. The staff was also very helpful.

Plusy: The location is great. The toiletries were nice.

Minusy: Attention to detail was lacking. Stains on our sheets, lamp in the room did not work, the alarm clock was slow, and the tv did not work. Staff could not have cared less. Overall what I would expect from a 2 star,

Plusy: It's central location made it easy for me get to anything even on foot. The staffs were helpful. The hotel commitment to environment made it more attractive to me.

Minusy: Nothing tbad about the hotel. Someone gave my room number when they ordered something form the Cafe. Lucky I earned some credit for not asking for cleaning the first day, which covered the charge. The reception infomred me that it was soved.

Plusy: Good location

Minusy: Rooms are outdated .. needs to refresh and lighter color

Plusy: Rooms were very spacious and clean. Great walking distance to all activities.

Minusy: Rooms needed to have a refrigerator for guest use. Need to have a vending area so after hours you can purchase items at a resonible price. Free coffee in the Lobby should be their for guests.

Plusy: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)

Minusy: poor choice of the continental breakfast

Minusy: Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

Plusy: excellent central situation and view from the spacious 26th floor room. Excellent bed.

Minusy: On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

Plusy: sapcious room; beutiful location; friendly staff; proffesional concierge

Minusy: too many conventions going on; elevator system not efficient: long waiting time

Plusy: Room size; indoor pool; cleanliness of room and bathroom; location.

Minusy:

Plusy: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.

Minusy: Nothing I didn't like.

Plusy: Enjoyed the view! overall facilities were good.

Minusy: poor service at breakfast

Plusy: Good central shopping location

Minusy:

Plusy: great room, beautiful view

Minusy: Bed was not comfortable. Furniture in the room was worn.

Plusy: Lubię krajobrazy i lokalizacji. Pokój w hotelu był bardzo nowoczesny. Czysty i pachniał wspaniale.

Plusy: Łóżko było super wygodne

Minusy: Pokój był super mały

Plusy: Doskonała lokalizacja, przyjazny personel, za rozsądną cenę

Minusy: Pokój śmierdział dymem

Minusy: Pokoje były bardzo małe.

Minusy: Mały Pokój nie czyste

Plusy: Szybki proces. Słodkie jak może być pokój.

Plusy: Łóżko było wygodne Dobra lokalizacja

Minusy: Pokój był bardzo mały. Głośno

Plusy: Pokój był malutki, ale wygodne.

Plusy: Lokalizacja, w pobliżu mojego syna apartament.

Minusy: Pokój był trochę mały.

Plusy: czyszczenie

Minusy: rzeczy leniwi, nieprzyjazna i wogóle

Plusy: Doskonała lokalizacja

Minusy: Cienkie koce

Plusy: Lokalizacja

Minusy: Małe, małe pokoje

Plusy: Great location within walking distance. Love that it’s pet friendly (even tho I don’t bring my pet). Parking is nearby and have a late check out. Staff are always friendly and check in/out is efficient and easy.

Minusy: I’ve stayed several times at Hotel Felix with good experiences but I will say this time my room was subpar. The ceiling tiles were stained and yellow. The ac/heater made lots of noise when kicking on and off. One of the windows in the room wouldn’t shut all the way (noise issue more than temperature). The room was #920 and I suggest staying away. It was in the corner and smaller than the other rooms I’ve stayed in. Sheets on the bed had black smudge marks on them making me wonder if they were clean/changed from the last guest and doing a full inspection of the bed. All these small thing made up for a uncomfortable stay this time.

Minusy: Crazy small room. It didn’t look like it was cleaned very well. Also one of my lamps were broken and the hallways smelled like pot.

Plusy: Happy

Minusy: No food

Plusy: Location and employees were great

Minusy: The shower and around the bed frames was dirty.

Plusy: Very comfy bed

Minusy: Siren noise, Godfrey rooftop bar noise.

Plusy: Staff was friendly.

Minusy: Disappointed that they didn't clean our room one day. Parking is crazy, but I guess that is what you get in a city. Otherwise everything else was good.

Plusy: They let us check in early!!

Minusy: A little small then I thought it was but other then that it was amazing

Plusy: The location

Minusy: Yes the first room I was given had a bad smell & didn’t have fitted sheets so asked for a different room the 2nd room I was given had cigarette ashes in the shower & also didn’t have fitted sheets rooms were not clean

Plusy: Location

Minusy: The very small Room We were given had leak from the roof into A light fixture. To their credit We were given a bigger room and a couple drink coupons.

Plusy: The location is ideal to most attractions in Downtown Chicago

Minusy: Sink held water, had to call maintenance immediately!!! Hair all over my bathroom, even in the towels from previous guest and after complaining they never cleaned the hair, only changed sheets Housekeeping also ran out of wash cloths

Minusy: Soap and lotion was good but one of the bottle in my room was used.

Plusy: Location was great, bed and pillows are really comfy, free two water bottles per person everyday. Staff are always helpful and kind.

Minusy: The AC filters need to be changed in the room. I was on floor 10 and would wake up to dust on my phone and hard to breathe. As long as you turn the AC off its fine, No problems

Plusy: Perfect beyond my expectations and comfortable

Plusy: I liked the quiet room, and the overall peaceful quality of the hotel. Also the bed was great. Also enjoyed the lobby.

Minusy: The room was small but fine for one person.

Plusy: The great location of the Hotel.

Minusy: The rooms are very very small and the service at the restaurant is poor.

Plusy: The overall atmosphere of the hotel. The staff was so helpful and polite. I am a frequent visitor to Chicago and I would definitely stay at Hotel Felix again.

Plusy: I liked the modern design. The staff was very friendly and helpful and the reception area relaxed and inspiring.

Minusy: It took forewer to get hotwater to my shower, strangely enough emediately to the zink.

Plusy: Centralna lokalizacja w centrum miasta, dobra restauracja, miła obsługa

Minusy: Wymaga czyszczenia i aktualizacji, ponuro

Plusy: Lokalizacja

Minusy: Najmniejszy pokój, jaki kiedykolwiek widziałem. Parkowanie samochodu skandalicznie drogie.

Minusy: TV to much and picture don't work all the time

Plusy: The hotel offers a washer and dryer free of charge with soap. I really like that the best out of all the amenities in the hotel.

Plusy: Location was in a very nice spot. The staff were nice and professional.

Minusy: The bed sheets/blanket were not fantastic, but did suffice.

Plusy: The view from my window was incredibly beautiful! Good location. Availability of drinks and snacks in the common room. Shower gel and other similar staff smelt very good.

Minusy: Some dust on dark surfaces.

Plusy: Dobrze położony , bez luksusu , fajnie ze ekspres z kawa był w pokoju.

Minusy: Malutki pokój

Plusy: Staffs were kind and helpful. Location is not bad considering price.

Minusy: Not clean. There were used shampoo, some empty bottle, caps.

Plusy: Location. Clean. Friendly Staff.

Minusy: Room size.

Plusy: The location was fantastic for walking around Chicago. And the staff was helpful and friendly. The complimentary water was also much appreciated.

Minusy: The elevators ran so slow sometimes! And it could have used a dish towel or drying rack in the room. Also, it would have been nice to be able to control the thermostat instead of just the fan.

Plusy: Superb location. Easy access to all downtown destinations and vast range of shops and restaurants. Well-connected to public transportation.

Minusy: Limitation on room service options / hours.

Plusy: Bardzo polecam ten hotel. Lokalizacja jest doskonała, w samym sercu downyown, kilka minut od fasolki. Obiekt czysty, nie zniszczony. Obsługa bardzo serdeczna, pomocna, uśmiechnięta i empatyczna-jest największa zaleta tego miejsca. Udzielili nam pomocy i wsparcia nie pozostawiając nas samych sobie za co Im serdecznie dziekujemy. Polecam!

Minusy: Obsługa Lokalizacja

Plusy: Lokalizacja

Minusy: Stosunek jakości do ceny Bardzo niewygodne łóżko

Plusy: Location

Plusy: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Minusy:

Plusy: the hotel is very neat.

Minusy: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Plusy: Very close to the city centre with excellent views of the river and a very comfortable room

Minusy: Soaps, shampoos, milks and tea were not replenished

Plusy: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Plusy: the location is very good.

Minusy: The room clean service.

Plusy: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Minusy: It's do not have breakfast.

Plusy: bliskość centrum miasta

Plusy: Mila i zawsze gotowa do pomocy osoba w recepcji. Dobre wyposazenie pokoju. Czysto.

Minusy: Zbyt ciezkie koldry.

Plusy: close to Michigan Avenue

Minusy: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.

Plusy: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.

Minusy:

Plusy: Our room was awesome. Very very comfortable!

Minusy:

Plusy: Allowed to check in early.

Minusy: Tv screens are too small

Plusy: Całe doświadczenie było znakomite

Minusy: Podobało mi się wszystko

Plusy: Miejsce było fantastyczne.

Minusy: Nie można kontrolować temperatury w pokoju. zbyt ciepło niezależnie od chłodniejszych temperatur na zewnątrz.

Plusy: Hotel był w doskonałej lokalizacji.

Plusy: Super cena Przyjazny personel Czysty pokój Fajny prysznic/łazienka Wygodne łóżko 12:00 sprawdź Lokalizacja!

Minusy: Kiepski widok Pokój był trochę mały

Plusy: Wspaniały personel, piękny hotel.

Minusy: Śniadanie w formie bufetu było zimno.

Plusy: Łóżko

Minusy: N/A

Plusy: usłużny, miły personel. Piękny pobyt!

Minusy: nada

Plusy: Blisko do sklepów i restauracji

Plusy: Bardzo urokliwe miejsce. Personel był bardzo pomocny i przyjazny. Doskonała lokalizacja!

Minusy: Klimatyzacja była uszkodzona Słaba reakcja na skargę o powietrze Opłata za wifi Parking kosztował 65 dolarów za noc

Plusy: Bardzo dogodna lokalizacja. Czyste pokoje. Bardzo nowoczesne łazienki.

Plusy: W hotelu było bardzo czysto. Personel był bardzo profesjonalny. Muzyka na żywo i rozrywki były bardzo miłe.

Minusy: Cena za parking. Parking po drugiej stronie ulicy od hotelu była również drogi

Plusy: I felt welcome and room was comfortable.

Minusy: No.

Plusy: Location and price

Plusy: Location

Minusy: $15 random charge

Plusy: I liked that the hotel was very close to shops and restaurants.

Minusy: I didn't care for the shower it was very hard to turn on without getting wet (hair).

Plusy: Room

Minusy: Placed my own beverages in the fridge. Stepped out of the room and come back to all my things being removed from the fridge. I was then charged additional fees. I had to contact the hotel to resolve this.

Minusy: I was overcharged end up paying 75 more

Minusy: No Cleaning service and no where to sit in lobby

Plusy: NA

Minusy: I files a formal complaint . I drive 12 hours to get here on 6-21-20 I only wanted a got shower and some rest. They gave me my room to my surprise the room was a complete mess. Food containers everywhere. Alcohol bottles all over the floor and furniture. Beds were used as napkins ! It was horrible. I went to complain downstairs to the front desk and the desk clerk was upset that I was upset ??? I wasn't rude I was just her Frank. After a 2 hour wait he finally reassigned me another room . He also led me to an affiliated parking garage that cost me $53 a night that I was supposed to half all day ramo access with no additional fees to go in and out . Well to my surprise I went to find dinner and I was using the card with the QR Code given it was reading invalid. I had to reverse my car with family onboard in that dangerous moment with oncoming traffic ! I parked called the front desk since I was a block away from the Hotel and I had to leave my family in the car to walk a block back to the desk and sort out the ramp badge issue? This was by far the worst ever ! I then make it back after dinner to get ready for the night and my kids found these dirty face mask filters that were left behind by who had the room previously. With this Covid19 issue I feel that this hotel isn't participating in the most human way to keep us safe and away from possible virus containing material.

Plusy: Space, location,value

Minusy: No microwave in room

Plusy: Clean hotel, the guy at the front desk was extremely helpful

Minusy: The parking but that’s what you expect staying downtown Chicago

Plusy: Location

Minusy: $15.00 a day charge was not expecting. No exhaust fan in bathroom .

Minusy: After paying in full months ahead of time I was charged a $15 per day facility fee. I find this to be distasteful and dishonest. Hidden fees are infuriating to me. I paid in full in good faith that my bill was satisfied only to find out it was not.

Plusy: Rate and location. Nice bathroom fixtures and room furnishings

Minusy: Common areas are worn and tattered.. Looks tired and dirty Although I requested a non smoking room, my room smelled ,like smoke and needed to be deodorized

Plusy: The staff was very welcoming and helpful. From Sean at the front desk, to Tom the bellman, Andre and Stephen in the restaurant and Tom at the front door. The beds were beyond comfortable. I wanted to take my bed home with me. Good Location - 1 block off of Michigan Avenue and 1 block from the Lakeshore.

Minusy: My only complaint is the lighting in the bathroom. Putting make up on was difficult due to the lighting in the bathroom and the depth of the vanity. A lighted makeup mirror attached to the wall just in side the door would help with that.

Plusy: Checkin and checkout were extremely easy. The restaurant served a wonderful breakfast, and the waitstaff were friendly and helpful.

Plusy: This was a beautiful hotel. Location was great...very safe neighborhood! The bed was so comfortable that I didn't want to get out of it. I would stay here again for sure.

Plusy: Excellent location - a great place to stay for exploring the city of Chicago! Quick taxi ride in from O'Hare airport (approx $40), close to tour bus stops & many sights.

Plusy: We loved the newly remodeled room. It felt very clean. The bedding was soft and inviting.

Minusy: We did not like the overhead shower, however, it was not necessary that we use it because there was a hand-held shower head as well. But honestly, just a nice wall mounted shower head is best.

Plusy: Everything in the hotel was perfect! The location was excellent, the staff was very very friendly ( especially Birsen in the reception and Tom in the luggage), the cleaning ladies were doing a wonderful job. We enjoyed every singel minute in the hotel. The room was large and comfortable; very relaxing bed and no noise from outside or other rooms.

Plusy:

Minusy: checking in

Plusy: The room was great, very clean and comfartable. The bathroom was especially great. Very nice

Minusy: However it was crazy to charge people $10 per night for slow internet access. I once stayed at a cheap motel that had internet access for all its guests. It is for that reason alone I would not return. Its almost insulting not to have free wifi in a four star hotel

Plusy: Conveniently located. Charm and romantic setting!

Minusy:

Plusy: Hotel był wspaniały

Minusy: Parking

Plusy: Wszystko była doskonała lokalizacja

Plusy: Doskonała lokalizacja i pomocny i przyjazny personel.

Plusy: Lokalizacja jest idealna. Blisko wszystkich atrakcji turystycznych.

Minusy: To nie ma śniadania.

Minusy: Hotel powinien zapewnić śniadanie.

Plusy: Wszystko szczególnie przyjazny personel

Plusy: Pokoje są małe i wyglądał staroświecki. Nic więc wspaniałe w tym hotelu. Ludzie z recepcji są pomocne.

Plusy: Lokalizacja i obsługa

Minusy: Wielkość pokoju i korytarzu było brudne

Plusy: Lokalizacja

Minusy: Nie ma bezpłatny parking Brak śniadania bez lodówki Nie kuchenka mikrofalowa Bardzo mała łazienka

Minusy: Tam była pleśń w kabinie prysznicowej

Plusy: Lokalizacja jest dobra, a personel jest przyjazny.

Minusy: To miejsce musi być odnowione. Dywan na windy ściany? małych usprawnień może bardzo się przydają.

Plusy: Lokalizacja jest doskonała

Minusy: kanał telewizyjny ograniczony. Nie ma filmów na żądanie

Plusy: Location

Minusy: Very outdated. Less than ideal co-habitants during stay. Some were very loud.

Plusy: The lobby is beautiful and the location is nice.

Minusy: The rooms are severely out of date with broken fixtures. Slow elevators. Very small rooms.

Plusy: Location

Minusy: Room was not cleaned prior to check-in.

Plusy: The location was unbelievably great. The staff was super accommodating and we really appreciated their help.

Minusy: The Upholstery on the chair was very worn, the bathroom was tiny and I should have brought my own toiletries and shower cap.

Plusy: Location

Minusy: Hidden fees

Plusy: The location

Minusy: Bathroom extremely cold with no heat

Plusy: We were nicely accommodated for our complaints.

Minusy: We were giving another room after 2 very bad small rooms . This is more of a hostel than a hotel. Once we got our king suite , the experience was more enjoyable.

Plusy: The location

Minusy: Yes. One of the girls at front desk was not friendly at all when we checked out. I asked her about the extra $11 in charges that they did not tell me about for wifi or whatever and she just kind of gave me attitude.

Plusy: Staff was polite, helpful and professional.

Minusy: The hotel was not clean. The beds were old and sagging. The bathrooms were not hotel standard - sink/toilets were something that looked like it came from someone's home 25 years ago, mirror was old and black.It was loud,sounds and smells went everywhere

Minusy: My check-in experience was awful. Apparently they couldn't find my reservation in their records. The hotel had no water from 9am-4pm on 2 consecutive days. My worst hotel experience to date.

Plusy: This time around not a thing

Minusy: Room was so small When you opened the curtain you saw a brick wall Why have a window Bed was so old that was had to see a chiropractor the next day to get my back adjusted Was woken up at 3 am by security pounding in the wrong door Staff at desk

Minusy: I didn't like that they couldn't find my reservation when I arrived and I didn't like the fact that hotel guests had no running water from 9am - 4pm on two consecutive days. My worst hotel experience to date.

Plusy: The hotel is at a very good location, rooms are clean and comfortable. They have free internet access in the lobby which is a nice place.

Minusy: There is no restaurant in the premises, there is only a coffee shop next to the hotel, thus there is no comfortable way to have a decent breakfast.

Plusy: The location was perfect.

Minusy: The bed was really lumpy and uncomfortable.

Plusy: Located centrally, the hotel is close to all touristic places as well as to the shopping areas.

Plusy: I must say the location and the 22nd floor patio where my favorite thing about this hotel

Plusy: Excellent location for shopping.

Minusy: Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.

Plusy: Rewelacyjnie polozony. 100m od Michigan Ave samego centrum of centrum Chicago. Standard sredni, raczej turystyczny , choc bardzo przyzwoity serwis , i czystosc w pokojach

Plusy: lokalizacja

Minusy: stan pokojów, brak restaracji i śniadań

Plusy:

Minusy: Rooms are not ready to 15-00, at the same time, check out time is 12-00. Something could be done to prepare booked rooms to 15-00

Plusy: wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.

Minusy: the air conditioner in my room was filthy. i couldn't switch it off because there was no open window to use, and when i did switch it off my throat became sore and dry.

Plusy: consierge answered all my questions

Minusy:

Plusy:

Minusy: there was no breakfast available

Plusy: Good location.

Minusy: Small room (at least ours). Noise (not street).

Plusy: Przyjazny, profesjonalny personel. Świetne zakwaterowanie. Doskonała lokalizacja. Szczególnie podobał mi się na miejscu lokali gastronomicznych.

Plusy: Wspaniała pościel, miły personel, otwarty i duży hol. Wspaniałe jedzenie.

Plusy: Bardzo podobał nam się jak to było blisko było do Navy Pier. Widok z naszego pokoju był niesamowity.

Minusy: Jak zakurzony był nasz pokój. Koty kurzu na biurku.

Plusy: Widok z pokoju był niesamowity, a pokój był duży.

Minusy: Długa kolejka.

Plusy: Great location! Walking distance to Navy Pier, Millenium Park, shopping, and great restaurants. Right on the river and our room had a perfect view. Good stay overall.

Minusy: Room was so loud! Not from noisy neighbors or even street traffic, but constant knocking and clanging in the walls. (Not sure if it was coming from above or next to our room). It went on all hours of the morning. Also did not get housekeeping service.

Plusy: Fabulous checkin at front desk by Maggie. Friendly, courteous, professional, and welcoming. Set the tone for our entire stay.

Minusy: Can’t think of a thing!

Plusy: None. I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail

Minusy: I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail . Pool was freezing, asked attendant to turn it up, they never did. So basically paid for a pool that could not be used

Plusy: Location is great, within walking distance of a number of destinations. Nice view from the room.

Minusy: Long wait to check in. Have to be a “member” for free WiFi. Came back to a dirty room because housekeeping never came. Room was large but strange shape- TV too far from bed to see. Bathtub didn’t drain. Lamp in room flickered. Lots of s

Plusy: Very helpful staff, luggage storage was particularly appreciated as it seems to be an issue to leave luggage in a lot of other hotels and there is no storage available in the airport. Nice airy bright rooms , also the gym had a great view.

Minusy: Bar was not open very much and was not very cosy. Would be good to have a more casual restaurant/bar.

Plusy: everything about this hotel was amazing! The location and view can't be beat

Plusy: Great location. The staff was polite and courteous. The room was clean and up to date. Hotel overall was great.

Minusy: Our room was next to the stairs, we could hear it opening and closing, as well as hear the people walking on the stairs.

Plusy: How the staff treated guests

Plusy: The rooms were very nice & really spacious. The bed was one of the best hotel beds I’ve ever slept in too. The view from our room was amazing and the location was great. We unfortunately arrived just as the Coronavirus virus restrictions were ramping up so had to cut our trip short. The hotel staff were amazing in this situation too. We will definitely be coming back to this hotel once we can finish the rest of our trip.

Minusy: Couldn’t fault anything here!

Plusy: Location was great and the pool was awesome for the kids.

Plusy: Parking is $72 per day and they have no airport shuttle

Minusy: No complementary airport shuttle $72 per day for parking

Plusy: location

Minusy: parking was not very convienent

Plusy: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!

Minusy: My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!

Plusy: Bed linens and beds were comfy.

Minusy: Motelish

Plusy: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.

Minusy: The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.

Plusy: I liked the central location of the hotel.

Minusy: I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.

Plusy: Location of the hotel was close to downtown and many activities

Minusy: I would like wireless internet in guest rooms (for free)

Plusy: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.

Minusy:

Plusy:

Minusy: Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle

Plusy: Was ok Thanks

Minusy: Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.

Plusy: Comfort and the attention of the reception employees. The location is also excellent.

Minusy: The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.

Plusy: Widoki, basen z sauną i siłownią, lobby, ekspresowa winda i szybki room service

Minusy: Brak restauracji

Plusy: Helpfull staff who answered all questions we had about the city.

Minusy: The rooms were somewhat old and in need of repair.. I expected more from a Sheraton hotel.

Plusy: Przyjazny personel

Minusy: Słabe zasady działalności hotelu

Plusy: hotele personel był bardzo miły. Sam hotel był bardzo czyste. Lokalizacja była idealna. Było blisko do wszystkiego turystycznego

Plusy: Ładne, czyste pokoje

Minusy: Parking był straszny

Plusy: Darmowe butelki z wodą! Bardzo czyste. Cały proces był bez skazy!

Minusy: Śniadanie nie ma opcji ... Nawet owoce byłoby miłym akcentem

Plusy: Czysty, profesjonalny, super obsługa gości!

Minusy: W restauracji obok miał straszne. Hotel był jednak super!

Plusy: Personel jest przyjazny i pomocny. Pokoje są czyste.

Plusy: Service, centrum biznesowe, najczystsza

Plusy: Location ONLY

Minusy: Staff said the early check in charge was $50 whereas the guy I spoke on the phone said it was a lot cheaper. It made no sense as I paid $-- for the night, yet I had to pay $50 extra for 3hr. Horrible Room Condition, Disgusting Bathroom. Def not 4 sta

Plusy: downtown Staff was friendly and nice to work with my Check in and check out was easy

Minusy: Room got super hot and wouldn't cool down Older hotel Small bathroom Beds were not comfortable Beds were small

Plusy: Central location, good price

Plusy: Clean. Great friendly staff. Love the environmentally friendly water bottle stations! Perfect location.

Plusy: Location for the price

Minusy: No easy parking

Plusy: Price

Minusy: Small room

Plusy: Location

Minusy: Pull out “couch” turned out to be a chair, hotel was dated, bathroom was not like the photos, shower was small and outdated, overall wouldn’t call this a 4 star hotel, more of a 3 star. Also, their security hold on my card was an issue because 1. Was told there was no charge, 2. Was $170 so it was immediately taken from my credit card. They should be more upfront about this policy.

Plusy: I had a super spacious room with a nice bathroom! The lobby was super cool and the snack selection is super cool and techy. Super clean and comfortable and the valet was super quick!!! The bar off the lobby was really nice as well!

Minusy: Really great if you want to be down town! I have my all friends in River North so it was a bit of a haul but that was MY FAULT!! Overall I think it's a great location but I didn't plan ahead. And my view was of an alley on both sides but hey, that happens!

Plusy: I loved the lobby and the size of the room, as well as the staff and the location.

Minusy: I thought the bathroom in our room needed to be updated. It was old and dingy

Minusy: The toilet is dirty

Plusy: It was clean and we were able to proceed fairly quickly.

Minusy: The desk clerk was a little bit obnoxious

Plusy: Staff was both nice and respectful! Room was cozy and clean. Great location.

Minusy: Elevator kept stopping on floors and getting stuck w/o the door opening. Decided to take stairwell and got locked in and had to call hotel staff to get us out. My four year old was having an anxiety due to this. There should be a no re-entry sign...

Plusy: no frills, very comfortable, very close to train for airport.

Minusy: no dislikes

Plusy: Convenient location, good value, well equipped room, excellent service.

Minusy: Nothing

Plusy: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable

Minusy: fold out bed was lumpy and uncomfortable.

Plusy: the location of the hotel and front office help.

Minusy: the poor services in the hotel.

Plusy: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby

Minusy: View from the window,

Plusy: świetna lokalizacja, do większości atrakcji można dotrzeć piechotą

Plusy: It had a good location in relation to the things we wanted to do.

Minusy:

Plusy: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.

Minusy:

Plusy: Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable.

Minusy: It would be appreciated to have an iron in the room.

Plusy: Excellent locatiion and service

Minusy:

Plusy: cozy

Minusy: the small bathroom