Willa Helan

I liked saunas and swimming pool option in property, but rooms was too small and reception was so rude and unfriendly in this place. Such a shame, this place deserve better staff.

Rooms was too small then saw in pic, receptionist was rude and didn't offer to chance to other room or offered anything else. Staying in hotel was unfomrotable because of location, shops and city centre was far away. We needed to pay additional charge for taxes, which wasn't mention, receptionist (guy) was asking me to pay in cash, i said we do not have cash we are leaving country and we spend whole last night, only credit card, no one on day arrival didn't explain that we need to pay some additional chardges and guy was soon rude! He deserve to be fired!

The swimming pool

It’s location is really only suitable for those with a car - it’s a 50min walk from the bus/train station - up hill. A bit shorter going the other way. Really difficult as I had gone to ski so had to resort to taxis at times. Bedroom furniture very dilapidated and only 2 hangers which were too big for the wardrobe. Poor quality pillows and mattress and no protector. The only room servicing was the bin emptied each day. The bed was made after the first night but not touched again for the remaining 3 nights. Whilst having the swimming pool was a bonus with no pool rules displayed & a lack of parental control it was difficult to have a swim at times. Perhaps a cold free period could be an option!