Hotel Zulum

It was rustic one night sancho was spooked as we got in we thought he was a monkey that was a memory we will keep forever

The breakfast was so excellent and the place was extremely nice. For the value, you cannot beat this place.

I loved everything about Aruma.

This is not a glitzy resort. It’s a very relaxed and comfortable beach hotel, where at the end of our 10-day stay, we felt completely at home. The location is great. Pool, restaurant, and grounds are quiet and great for lounging. There are lots of little corners with hammocks and sofas for hanging out, and we never felt pressured to give up our space or order something when hanging out at the restaurant, which has a great view and sea breeze. Food is reasonably priced and good. We ate most of our meals there. The included breakfast is simple but fresh and tasty (we especially liked the house-made marmalade). Staff were very friendly and accommodating (especially with our baby), and we can’t say enough about Sam (one of the owners) who was amazing. Our whole family was sick during our stay, and she went out of her way to make sure we were well taken care of (arranging doctor visits, sending up tea to our room, etc). Our room was very clean, and staff were constantly doing upkeep on hotel to keep everything in order. Overall, we loved the laidback atmosphere of the place and the personalized service we received. We would definitely stay there again.

We stayed in a third-floor room and would have loved a place to store our clothes (something in addition to the provided clothes rack). Hot water wasn’t always available on the third floor. To be fair, when we mentioned this to staff, we were immediately offered a room change, but we had already unpacked and didn’t feel the need for hot water that often anyway (and sometimes it worked!), so we declined.

The owners/staff and location were fantastic! We walked up and down the beach prior to checking in and realized Zulum’s beach front was the most inviting and relaxing. There’s also a donkey, “Sancho,” that’s taken up residence on that property. We were not looking for the luxury resort feel, but more the experience of being in the beach/jungle close to its natural, not commercial, environment.

There’s really nothing we didn’t like... just go with the expectation that there’s no A/C, consistent hot water or water pressure. There was also tons of algae up and down the coastline, which was not in their control, but it was not as bad as other locations.

Great eco-friendly hotel. Very responsible and welcoming owners and staff members. Small details are well thought and taken care of: good quality shampoo, conditioner and soaps, plenty of hangers, extra blankets, a fan, water in a pitcher in the room and etc. Homy, tasty and affordable restaurant with a great ocean view from the second floor. This is our fourth hotel in Tulum, and we will definitely go back to this one. It's a place to truly relax.