Ostatnie opinie
- Wszystkie opinie
- Pozytywne
- Neutralne
- Negatywne
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10,0
Plusy: Even having two accidents with the rental, Alamo employees made the experience a very good one. Highly recommend.
Minusy: It was perfect.
Opinia od
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10,0
Plusy: The staff was very friendly. The drop off was confusing
Minusy: Little more info regarding the drop off
Opinia od
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10,0
Plusy: The service from th begining to the end.
Minusy: It’s the best car rental.
Opinia od
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2,0
No Show
Minusy: No one was at the counter when we arrived. Waited two hours. No Show. Will not recommend Alamo to anyone.
Opinia od
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10,0
Excelente
Plusy: How quickly I was helped
Minusy: Nothing to complain about
Opinia od
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10,0
Plusy: Customer service is phenomenal!
Opinia od
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5,2
Bait and Switch
Plusy: The Alamo Staff very nice
Minusy: Bait and Seitch on vehicle I reserved. I reserved a midsize Toyota RAV4 and was given a Toyota Rush which is a lot smaller than the RAV 4. If I had known I would have gone with another company. Totally dissatisfied.
Opinia od
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4,0
Plusy: They dint approve the insurance that I buy from you, so hopefully a can get my many back
Opinia od
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9,6
Plusy: Excellent experience, pretty nice costumer service.
Minusy: Just need better signal directions to find them, when nobody is at the kiosk.
Opinia od
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2,0
Fraudulent Advertising and Despicable Business Practices
Plusy: Nothing to like, I was lied to and abused. This is corporate greed, rape, and dishonesty at its finest.
Minusy: I booked with an advertised rate of 14 usd per day so this is what I had budgeted. There was no mention on the site of any extra fees or charges. When I arrived to pickup the vehicle at their office address, a sign was on the door directing me to go to the airport because it was Sunday, which there was never any mention of. After I took an Uber back to the airport, it was not the advertised vehicle. They then asked if I wanted to buy insurance which would make it 38 usd per day. I declined since I have insurance. Because I declined insurance they told me I would have to leave an 800 usd security deposit. So you either give them 800 dollars that you can’t spend on your family vacation or pay up front a price that you never agreed on when booking. I decided not to rent the car but had to scramble to find other transportation during my family vacation which included using Uber and other vans/busses arranged by the hotels. Getting myself around a foreign country with luggage, my wife, and two young daughter (5 and 7) this way was not fun or safe. Needless to say, I will never use Kayak or Alamo again. I hope the thousands of dollars lost from me as a loyal customer was worth the couple hundred dolllars that were saved that day. I have rented cars in this city before from other rental agencies and never have they asked for a security deposit or been dishonest like this. Not only will I not use Alamo or kayak for personal trips I will make sure I do not use them for corporate travel as well. Good riddance and thanks for ruining an otherwise great vacation. There is nothing worse than feeling stranded in a foreign country on vacation when you expected one thing and it turns out they try to screw because now since you’re there you are at their mercy. Official complaints will be forwarded to the BBB, the Federal Communications Commision (for deliberate false advertising) and state attorney general for review.
Opinia od
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9,6
Plusy: The customer service and staff were excellent. Car was in good condition.
Minusy: The price for insurance is ridiculous.
Opinia od
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2,0
Plusy: Not sure - Never used you/Alamo due to .... See the Negative side in RED BOX ....
Minusy: They/Alamo didn't support the Insurance w/Global Reliance Insurance; Therefore, we DROPPED YOUR A$$ and went w/Orbit Car Insurance - just up the street from the Guatemala A/P & they we VERY FLEXIBLE w/us and supported are needed !!
Opinia od
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10,0
Plusy: Even having two accidents with the rental, Alamo employees made the experience a very good one. Highly recommend.
Minusy: It was perfect.
Opinia od
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10,0
Plusy: The staff was very friendly. The drop off was confusing
Minusy: Little more info regarding the drop off
Opinia od
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10,0
Plusy: The service from th begining to the end.
Minusy: It’s the best car rental.
Opinia od
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10,0
Excelente
Plusy: How quickly I was helped
Minusy: Nothing to complain about
Opinia od
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10,0
Plusy: Customer service is phenomenal!
Opinia od
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9,6
Plusy: Excellent experience, pretty nice costumer service.
Minusy: Just need better signal directions to find them, when nobody is at the kiosk.
Opinia od
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9,6
Plusy: The customer service and staff were excellent. Car was in good condition.
Minusy: The price for insurance is ridiculous.
Opinia od
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2,0
No Show
Minusy: No one was at the counter when we arrived. Waited two hours. No Show. Will not recommend Alamo to anyone.
Opinia od
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5,2
Bait and Switch
Plusy: The Alamo Staff very nice
Minusy: Bait and Seitch on vehicle I reserved. I reserved a midsize Toyota RAV4 and was given a Toyota Rush which is a lot smaller than the RAV 4. If I had known I would have gone with another company. Totally dissatisfied.
Opinia od
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4,0
Plusy: They dint approve the insurance that I buy from you, so hopefully a can get my many back
Opinia od
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2,0
Fraudulent Advertising and Despicable Business Practices
Plusy: Nothing to like, I was lied to and abused. This is corporate greed, rape, and dishonesty at its finest.
Minusy: I booked with an advertised rate of 14 usd per day so this is what I had budgeted. There was no mention on the site of any extra fees or charges. When I arrived to pickup the vehicle at their office address, a sign was on the door directing me to go to the airport because it was Sunday, which there was never any mention of. After I took an Uber back to the airport, it was not the advertised vehicle. They then asked if I wanted to buy insurance which would make it 38 usd per day. I declined since I have insurance. Because I declined insurance they told me I would have to leave an 800 usd security deposit. So you either give them 800 dollars that you can’t spend on your family vacation or pay up front a price that you never agreed on when booking. I decided not to rent the car but had to scramble to find other transportation during my family vacation which included using Uber and other vans/busses arranged by the hotels. Getting myself around a foreign country with luggage, my wife, and two young daughter (5 and 7) this way was not fun or safe. Needless to say, I will never use Kayak or Alamo again. I hope the thousands of dollars lost from me as a loyal customer was worth the couple hundred dolllars that were saved that day. I have rented cars in this city before from other rental agencies and never have they asked for a security deposit or been dishonest like this. Not only will I not use Alamo or kayak for personal trips I will make sure I do not use them for corporate travel as well. Good riddance and thanks for ruining an otherwise great vacation. There is nothing worse than feeling stranded in a foreign country on vacation when you expected one thing and it turns out they try to screw because now since you’re there you are at their mercy. Official complaints will be forwarded to the BBB, the Federal Communications Commision (for deliberate false advertising) and state attorney general for review.
Opinia od
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2,0
Plusy: Not sure - Never used you/Alamo due to .... See the Negative side in RED BOX ....
Minusy: They/Alamo didn't support the Insurance w/Global Reliance Insurance; Therefore, we DROPPED YOUR A$$ and went w/Orbit Car Insurance - just up the street from the Guatemala A/P & they we VERY FLEXIBLE w/us and supported are needed !!
Opinia od
