Hotel Sveta Elena

The room and the inside door swimming pool

No

Friendliness of staff

Does not meet adequate fire/health and safety standards. Door to emergency stairs was locked despite complaint. No fire instructions in rooms. All areas smoking areas

Nothing especially, as compared with the expecations I had when I was choosing a 4 stars hotel. Maybe the swimming pool... and the nice restaurant in the backyard

Lack of professionalism and customer oriented attitude from the staff side. The light system was broken in my room on the day I enterd the hotel, and a nice guy from he staff fixed it in front of my eyes by making a short-circuit in the card-enabled light device. The parking lot is ridiculously underdimenssioned as compared with the hotel capacity, and even you are obliged to pay for car parking, you may face the situation to look at your blocked car (by cars of the other tourists), if you had the "chance" to be one of the first visitors in the series. The competency of the staff in solving this ridicoulous situation was null. The breakfast is poor in alternatives and the food is not always fresh. For a cup of coffee or milk you have to wait a too long time in a queue for taking advantage of the sole coffee maker machine having only three choices: a so called "coffee" (I had better ones in my life), a mixture of the same nice coffee with milk, and... milk. The same situation if I wanted to have a juice (which actually had a profound drugs flavour). Even the souroundings looked promissing, the overal impression was that nobody made a cleanning and refreshement efforts in the last 12 months. At one moment I had the impression that I booked my rooms in a noisy under construction building site. A pneumatic hammer noise accompanied my familly's program along the entire Easter day.