Baymont by Wyndham Provo River

Room size and fridge and microwave and no deposit

The cleanliness. Our first room one of the beds smelled like feet so we had to move. The beds you can feel the springs in your back. I guess this is just not things I’m use to staying at Baymonts. In Slc ours are super nice clean and comfortable. I think $75 was pretty steep for what we got.

Night clerk was horrible

The beds were really comfy and breakfast was really nice. The room had a fridge which made it really nice with a baby. Also the other guests that were staying at the hotel were very friendly and the girl who checked us in seemed really sweet as well.

the pool was freezing and had cold air blowing into the room from the vents. The hot tub jets didn't work and there was a ton of garbage around it. Also in our room we found hair still in the sink and what looked like feces on one of the cards in the bathroom. The room keys and the keys to the building weren't working And we were unable to get any extra towels or anything. Most disturbing of all was the night clerk. It was New Year's eve and there was a loud party right down the hall and the halls filled with families hanging out add celebrating (which we honestly had NO problem with) but the night clerk came and pounded on our door and told us she had noise complaints about us. When my husband tried to explain to her he didn't understand because we weren't being loud, she told him to be quiet mid sentence and walked away very rudely. My husband is an army combat veteran and to him that was incredibly disrespectful. I went to the office to talk to her about it (meanwhile there is STILL a party and loud music and yelling in the halls) and she was very defensive, rude, she lied, kept changing her story and then made excuses. I assured her we would be silent all night and asked to have a manager contact me which she never did. It really ruined what was supposed to be a fun relaxing New Year's with my husband and baby and we were incredibly disappointed and honestly just wanted to go home. We will not be returning if she's still working there neither will any if our family.