Rest Up London - Hostel

24h reception Hostel decoration Price Location

First of all, the lift wasn't working and our room was in the last floor. Second, the guy in the check in didn't asked if we want to rent towels. Third, the light in our room wasn't working. Fourth, the mettress was terrible, too thin and the bedsheets always coming out. Fifth, the dirt underneath the bed was disgusting! There was noose poop sticked on the wall. Sixth, the window started to drop water and wet our clothes. Last one, young girls making to much noise in the night time that we could not sleep.

The room was very simple, but serviceable, especially considering the great rate we paid. The location was excellent, especially for the price, and the neighborhood and hostel felt very safe. The front desk staff was friendly.

When we arrived, the window was open, and it wouldn’t shut properly. The front desk promised to send someone up soon, but they never did, so we went to bed and then spent the stay with an unlatched window, which made the room cold and noisy. The advertised free WiFi worked great in the lobby...but hardly reached our room, so it was ultimately unusable unless we went downstairs. Likewise, the room was advertised as soundproof. This wasn’t a make-or-break factor for us, but we were still disappointed to hear lots of noise up and down the halls. We had to rent towels (which cost more on Friday night than advertised on Thursday night) but could only get one for the two of us, since they didn’t have enough. The front desk staff was always nice, but whenever we needed something, we had to wait in line for 15-20 minutes. Overall, we were glad our stay was short, even if we appreciated the price and the location of Rest Up.

rude staff at reception one spanish guy