Best Western Resort Kuta

- Staff was always smiling and very courteous/helpful. - The overall facility is visually stunning. This includes lobby, rooms, and outside areas such as the pool. - Atmosphere was very welcoming. Also playing music during breakfast time was rather relaxing.

Room: 3118 - Corner of bathroom door was chipped/broken, near hinge side. Door was extremely squeaky/loud when closing. Made it super awkward to use especially late at night. - Leak behind toilet that kept the floor too wet. - Tub/shower design causes leaks to occur along tub frame. Water would hit back wall and form a little river along the frame and leak onto floor (shower head wall side). - Upon first getting into the room, we had to call housekeeping services to clean up a lot of dust/paint clippings that fell from the ceiling and was all over the bed. - Water temperature seemed to fluctuate a lot regardless if I had hot or cold on. - Bathroom sink filled up with gross "vomit" looking water over night backed up from the drain.