Novotel Kraków Centrum

The staff when checking in and out were lovely along with the bar staff. The pool facilities were good.

We stayed here for one night following a ski trip and needed to be by the airport for an early morning flight. I booked 2 x family rooms which were supposed to sleep 4 in each room. Both had sofa beds in them and there was no room to move. When we arrived the sofa beds where not made up. We had to ask for sheets and pillows. There was also underwear left from a previous guest under the sofa bed. There was also a very bad drain smell in one of the bathrooms when the shower was in use. I was charged for the rooms when we checked in and upon returning home I was charged again. When I rang to query it I was told some rubbish that I had not been charged on arrival and it was a "holding deposit". I had the receipt from check in and it was clear on my banking app that they HAD charged me twice. I was spoken to like it was my fault, I was wrong and they were right. I had to send screenshots of the bank transactions. I have never stayed in this chain hotel before and I can honestly say I will never use them again. Not a great experience.