Privilege Aluxes Isla Mujeres Hotel

The hotel grounds are stunning, with a beautiful pool and beach lounge area. The beach was clean, the water turquoise clean, and unlike I read in previous reviews - it was kept for hotel guests only and was generally peaceful. Location is great just on the north beach, a walking distance from many shops and restaurants. One remark I will make is that it was pretty close to ferry traffic, but it did't cause us any disturbance. Staff - very mixed reviews. On the plus side, we had a quick and great check in and got a room upgrade (yay!), and on the next day the concierge was super helpful helping us plan a trip around the island with great recommendations. We had chocolate left in our room one day, which was also a nice surprise.

Air conditioner - there are indeed issues as many mentioned. We spent 3 nights here, and one evening it didn't work in the entire hotel for a couple of hours, and during the same night was very weak. Breakfast wasn't good, it's all out in the open with many flies on the food and birds snagging food from your table. The salad had tiny bugs in it. We kept to the freshly made omelettes and hot (and covered) dishes only, which limited our options greatly and was disappointing. Staff at the beach restaurant was generally pretty impatient and slow. On both occasions we stopped by, we ended up waiting a long (long!) time to make an order. Once at breakfast we requested something twice and ended up leaving without it. Housekeeping was also disappointing, as on one of the 3 days they forgot to leave us soap and water. We got back to the room at 8pm and were told that housekeeping is no longer available, so no water - which means no coffee in the morning, and were promised that someone will bring soap but never got it.