Hotele: Jersey

Plusy: Bed was large

Minusy: Know all was good

Plusy: breakfast was very good.

Minusy: aircon in bedroom.

Plusy: Full English breakfast every morning, cereals, and continental, plus hot food on side menu. Staff very friendly morning welcome when arrived for breakfast, very efficient.

Minusy: Nothing we did not like. could not fault this hotel.

Plusy: I stayed here for six nights and I would like to come again. Staf very helpful and friendly. Room lovely.Breakfast fantastic. I can Heigly recommended the Hotel.J Bauer Eastbourne.

Plusy: We enjoyed the meals. Good choice at breakfast and the evening meals were excellent. We booked a standard double but were upgraded on arrival to a larger room. The rooms were comfortable, clean and well stocked The hotel was ideally placed within 10 minutes walk to the promenade, shops, bars and restaurants The car park was small but accessible The pool area was clean with sufficient loungers The staff were pleasant and helpful

Minusy: The room was comfortable and clean but in need of attention/redecoration/refurbishment. We overlooked the supermarket car park so there was some early morning noise from delivery vans etc. You may wish to ask for a room on the opposite side, overlooking the car park.

Plusy: Breakfast very good bed was comfortable staff was friendly

Minusy: Friendliness of the staff place was clean and tidy the staff was very helpful

Plusy: Lovely rooms very clean friendly staff highly recommend

Minusy: Nothing

Plusy: The food at breakfast and the dinners we took.

Minusy: No complaints

Plusy: I liked the Hampshire, the staff were friendly, the location was ok, I was travelling alone so appreciated the bar/ restaurant area which was quite busy on a Saturday night. As I had an early departure on Sunday morning I was expecting to miss breakfast which starts at 08:00 but the hotel kindly let me have an early continental breakfast which was appreciated. Room was well appointed, nice bathroom, plenty of towels, comfortable bed. I would stay again.

Minusy: For the price paid, it was all good.

Plusy: This is the best hotel we have stayed in for along time, very clean, rooms have every thing you want, management & staff very helpfull, will be comeing back in june for alonger break. Thank you all for a very enjoyable stay.

Minusy:

Plusy: Pleasant place, comfortable beds

Minusy: The walls were a bit thin, as I could hear the couple in the room next door...

Plusy: The hotel was clean and welcoming, and after a busy day very comfoting. A very good base.

Minusy: The only thing that could have been improved for me, As i dont walk to well it would have been wonderful if there had been a bus service. Not every one would agree, but one nearby would have helped me.

Plusy: Helpful Staff.

Minusy: No airconditioning in the room and our bathroom was no more that a small oblong with toilet at one end and shower at the other. The sink was in the main bedroom/

Plusy: Friendly staff

Minusy: Evening meals not a very high standard

Plusy: hotel staff frienndly very helpful, room had mildew above the bed and in the bathroom, had a main meal on the sunday very poor, expensive

Plusy: Friendliness of staff. Quick breakfast service

Minusy: Hairdryer kept cutting out.

Plusy: Friendliness and help given by all members of staff. Food quality was very good and portions very good. Very relaxing hotel.

Minusy:

Plusy: The rooms were clean and comfortable. Staff at the reception were very helpful.

Minusy: The shower in the bathroom was appalling and staff at the breakfast could not speak English so some orders were wrong, otherwise very nice.

Plusy: Very friendly hotel, rooms cleaned daily, we had a premier room which was worth the little extra.

Minusy: None

Plusy: Loved the pool and spa area, lovely room

Minusy: Personal choice but I hate full fat milk. Lovely to have tea and coffee facilities in the room but not full fat milk.

Plusy: Bardzo dobry hotel dla osób podróżujących słuzbowo, ale myślę, że z rodzina też mógłbym tu wrócić!

Minusy: -

Plusy: A lovely imposing hotel, well furnished with large bedrooms. Excellent walk in shower in our bathroom and a balcony in the bedroom overlooking the St. Helier skyline. Friendly, helpful staff, nothing was too much trouble for them. Garden View restaurant had a fairly varied menu. Cannot comment on the Saffron restaurant as it was closed during our visit. The lounge bar was spacious and comfortable. Good choice for breakfast in The Orangery. There was a shuttle service into town although it didn’t take long to walk, approximately 15 to 20 minutes. Would definitely stay again.

Minusy: Nothing

Plusy: Basen i spa są super.

Minusy: W siłowni nie doszukałem sie orbiteka.

Plusy: Very spacious

Minusy: Decor quite dated in some parts

Plusy: Incredible spa facilities Shuttle serviceto centre

Minusy: Breakfast room very underwhelming but food good Beverages out of machine Room beautifully decorated but on small side

Plusy: Excellent location. Friendly staff. Recommended

Minusy: Nothing

Plusy: The room and bathroom spacious. Deep bath and very good shower. The large window with panoramic views of changing weather. Even a glimpse of the sea. Use of the pool and spa facilities welcome including use of bathrobe from the room. Good Wi Fi.

Minusy: Breakfast room didn't have window or natural light. TV in room a bit too far away. Spa treatments expensive.

Plusy: Every thing! It’s one of my favourite hotels to stay in jersey!!

Plusy: The food in both restaurants was excellent, great choice and variety

Minusy: Saffron's is closed for the rest of this year but advertisement and menu is still being displayed

Plusy: The cleanliness and staff

Plusy: Staff were super friendly and helpful. Great choice at breakfast. Shuttle bus into town was really helpful. Beds were comfy and fresh towels and toiletries every day

Minusy: The hotel was still advertising Its Asian inspired restaurant - Saffron- with posters in the lifts and on their website however, when we enquired about booking dinner we were informed that it had been closed permanently...disappointed

Plusy: Fantastic Staff, Food, Location Would recommend to anyone

Minusy: Nothing

Minusy: The savoy Hotel.... was sadly disappointed.

Plusy: The hotel was warm and friendly both in its decor and staff o

Minusy: On Friday Oct 4th ,having had a meal in your restaurant we felt hassled by the waiter for payment after our meal. We were not going anywhere and as we were staying in the hotel we would not have not paid ..as we were sitting with other guests in the hotel we all felt he had been extremely rude .

Plusy: Good restaurant, well appointed room.

Minusy: Everything was fine, but a little bit out of the town centre. The weather was rainy so made the 15 minute walk difficult.

Plusy: I'm sure if you stated in any other room then number 32, you would love this hotel! But are room was the only room above the bar, they don't advertise online but druing the week they have a live band, that plays till 11 at night, it felt like they where playing live in our room! Couldn't even hear the t.v when on 40! I spoke to the front desk asking if we could be moved room, but hotel was booked,I then asked if they could trun it down a bit as we have been up travelling since 2am and was told no, if we are not happy we should leave and find new hotel, when I ask talk to manger, I was told no he has room home and he can't deal with this matter, I called booking.com the staff member was amazing! He could hear alarms going off and the lound music and said he would call hotel now, as they clearly inform booking.com they do not have live bands/ lound music. 30 minutes later it was trun down so we could finally sleep

Minusy: Li

Plusy: Food was excellent. Great choice at breakfast and great service from Angela every morning.

Minusy: N/A

Plusy: Excellent choice of breakfast items

Minusy: More artisan bread less sliced supermarket loaves :-(

Plusy: Rooms lovely. We were at the back of the hotel so it was very quiet. Breakfast was excellent.

Minusy: Being on lower floor very noisy with people above us . Location was a bit far out from bus stops had 10 minutes walk to front

Plusy: All good ...no complaints at all. Excellent stay.

Minusy: As above.

Plusy: Breakfast was brilliant loads of choice and breakfast room was very comfortable

Minusy: Nothing everything and everyone were great

Plusy: Staff were friendly. Smart tv was much appreciated. Breakfast was lovely

Minusy: The shower didnt have enough pressure so I had to resort to a bath. The fire alarm was accidentally triggered at 1am! It was a false alarm which really annoyed me.

Plusy: The staff were very helpful and friendly, the food in the Restaurant was excellent value for money.

Minusy: Not a great choice of beers in the bar, mainly Lagers.

Plusy: The evening meal was excellent as was the breakfast

Plusy: Modern, clean spacious room, nice facilities in the room like a bluetooth speaker but it was the friendly staff that really make the stay special.

Plusy: The staff were very helpful especially making breakfast available very early.

Plusy: Excellent hotel. Room was good, well appointed, clean and quiet with the window closed. If window was open would have had some traffic noise but air con was available. Bathroom clean and well looked after. We ate in the hotel each of our four evenings and good was consistently good, with plenty of choice. All well served by efficient and friendly staff. Breakfast another good meal with cold and hot dishes. Bar area a bit of a disappointment not least because the only bitter on offer was chilled John Smiths - pretty awful stuff. Wasn’t over impressed with some of the bar staff who need to be more customer friendly (young lady on last night we were there was fine) but other than that, everyone was very professional, single out the restaurant manager (Keffie?) who ran things very well.

Minusy: Lack of beer choice.

Plusy: The staff go out their way to be totally helpful! I was expecting a single room, but got a room with a double bed. Well equipped rooms, shower gel,shampoo, body lotion, cotton buds etc. Lovely soft bathrobes. Restaurant very good

Plusy: size was good - comfortable settee/desks- 2 tvs useful - good bathroom - air conditioning - great breakfast

Minusy: Road noise - near bins so when emptied - noisy

Plusy: We had a very enjoyable stay. Clean rooms. Comfortable bed. Quiet environment to sleep in. Polite and attentive staff. Nice breakfast. Parking available.

Minusy: Nothing.

Plusy: Excellent hotel, very friendly staff, very clean this hotel deserves more stars.

Plusy: The breakfast was terrific in quality and quantity. Also the restaurant served great meals at a reasonable price in the evenings. The staff in the restaurant was superb.

Minusy: Due to an unusual floor plan, most guests will have to use stairs to get between their rooms and the elevator on each floor. This did not bother us, but it may be a challenge for those with mobility issues.

Plusy: Breakfast was great. Table service excellent. All staff were very friendly and efficient especially our waiter, Carlos and maid. Good menu for evening meals also with plenty of choices and very reasonably priced. The food was very tasty. Great chef. Location was great in lovely country with Jersey cows nearby- nice and quiet -away from traffic and fumes. Pool was a nice big size and not cold. Hot tub was brill. Gardens were lovely-nice big grounds to walk round. Good to have entertainment-we especially liked the magician but all good. Nice seeing the aviary and the 2 lovely big friendly dogs. Good trying local ales in bar. Complimentary bus shuttle very useful.

Minusy: All good. No complaints. We were sorry having to leave!!!!! Hope to return.

Plusy: Great breakfast Lovely, clean pool friendly service in the bar courtesy bus to the town Nice to see the hotel in a family ownership Great staff in the restaurant

Minusy: If I was putting our stay "under a microscope", I would say that we would have appreciated a warm tentative welcome from the reception on our first arrival. It had been a "roughage" sea journey and we were really looking forward to arriving at the hotel, and that first greeting is important for us to start our holiday. The staff were really friendly, but just a greeting to ask how our journey was, and a first welcome to the hotel would have been nice (the lady thought we were checking out as we first approached the counter).

Plusy: Nice pool

Minusy: Wife wanted better lighting for applying makeup

Plusy: The breakfast was good quality although don't go as soon as it opens if you don't like very runny scrambled eggs. Go a bit later and they're fine. Good choice of options although the coffee was poor quality and the tea was unrecognisable as tea, it tasted awful. The staff are very welcoming and accommodating and the grounds are lovely to stroll around. The pool area is clean and there are lots of tables dotted around the garden area for sitting outside. The housekeeping staff are very proficient and do a good job although they are a little early and their movements are very clearly heard so no good if you don't want to get up at 8a.m. The courtesy bus into town is a great idea but maybe some additional times would be good later in the morning and perhaps a later pick up in the afternoon as 4.10 is the last time to come back in the day which is early.

Minusy: The beds are terrible quality. The double was very small and the mattress definitely was on its last legs as it dipped really badly in the middle. The mattresses on the bunk beds in our room were also very poor and the springs could be easily felt coming through. The walls and the ceiling are really thin so you can hear everything from other rooms. The grounds staff started their leaf blowing at 8.35a.m. Firstly this would be extremely annoying if you wanted to lie in but why just do it in the first place as it's just blowing the leaves from one place to another. It was really noisy. The facilities in the room are poor - horrible UHT milk that tastes like it has gone off and the TV is tiny and offers just 5 channels. There is no air conditioning so the room can get quite warm. The bathroom is small but just about adequate. The dinner in the restaurant was over-priced for the quality. Luke warm soup served from an urn in the restaurant rather than the kitchen, tasteless fish served with dry brussel sprouts (weird combination), chilli that was like it had come from a tin. Just horrid. It was not worth the £20 a head they charge. The entertainment was okay but very unexciting and aimed at a much older audience. The hotel itself is clean enough but showing its age and very dated.

Plusy: The place is quiet and clean

Minusy: Kitchen closes too early thus not suitable for a business traveler coming back to hotel late and the bfast is monotonous. Same menu every morn

Plusy: Thank you for lovely stay! Your staff are amazing felt so welcome and relaxed thank you to the all the staff all fabulous! Pool and jacuzzi was the best! My friends got proposed at your hotel xxxx

Plusy: Good choice of food friendly helpful staff

Minusy: The lack of a lift given the older age range

Plusy: Rooms clean and oool area was nice

Minusy: The fact staff sat around in bar taking up seats and access to bar being noisy gambling

Plusy: Three star hotel with four star plus service- lovely stay. Large accommodation with beautiful grounds plus a bar and lounge with dance floor.

Minusy: Nothing really

Plusy: The courtesy bus was very good. Nice staff.

Minusy: Shower didn't drain. At night our room smelt awful, poor drainage. Very expensive for what we got in return, compared to the mainland. Not for younger couples.

Plusy: It’s nice and modern...

Minusy: The breakfast.... shocking!

Plusy: Response to our requests for a quieter room was exceptional, upgraded to a Suite which was never expected, superb customer service.

Minusy: We had to leave!!

Plusy: Both indoor and out pool were lovely. Continental breakfast was excellent value at £9.95. All the staff were exceptional from check-in, bar and restaurants. We did the bottomless Prosecco afternoon tea it was amazing! I would highly recommend. Room was lovely and so were the amenities.

Minusy: The girl at reception in Spa area was very unhelpful. Outdoor pool and area needed a bit of clean.

Plusy: Loved the food

Minusy: Pillows were pathetic

Minusy: Room on the top floor was a little noisy x

Plusy: Everything

Minusy: Nothing

Plusy: Excallant hotel Fantastic Restaurant Good location for city centre

Plusy: The bed,bedding and pillows were superb. So good I am going to get for my own bed.

Minusy: Bathroom was a bit too cramped

Plusy: Everything was excellent

Minusy: Nothing

Plusy: We enjoyed the bar area ideal for pre-dinner drinks / evening menu.

Minusy: Lack of attention to detail in rooms BEFORE guests arrived eg: We had an air conditioning fault on evening of day 1 and had to repack and move rooms on day 2. Second room had a remote dvd disc drive (really? In a 5* hotel?). The tv/dvd remote didn’t work properly with the player and needed 2 members of staff to fix it. 2 bulbs were out in the room and 1 outside on arrival. Bathroom extractor not working. One of the bathrobes dirty on arrival (remains of fake tan inside). All of this could have been addressed, before we changed rooms. Not impressed. Bath sides high and as shower over bath made it awkward. The pool area was accessed via a rather bleak long flight of stairs. No signage in the changing room ‘To pool’, so had to walk through public area at bottom of stairs - slippy H&S? When asked staff said “Management don’t want signs around the place!”

Plusy: The Staff were great always very cheerful , Breakfast was very good and a great choice . The rooms were clean and tidy and made up every day , They would also book taxi's and will print your boarding passes

Plusy: Everything was great from the staff too the food and location

Minusy: Nothing

Plusy: The lady who ran the hotel was marvellous. Greattach hospitality

Minusy: Nothing

Plusy: Very clean and comfertable

Minusy: Nothing

Plusy: We liked the location near to the sea and bus centre, peaceful street, comfortable bed, friendly and helpful staff. Breakfast also good.

Minusy: We would have liked some fruit at breakfast time.

Plusy: Friendly and efficient reception. We're able to go to room @midday. Comfortable bed and generous breakfast.

Minusy: TV a little smaller than we are used to but we didn't really go here to watch TV!

Plusy: The room had all the essential amenities. Staff very friendly and the stay felt homely. Although the finishing in the room were slightly aged, it was comfortable, clean and checked all the boxes.

Minusy: A bit more choices at breakfast time.

Plusy: No crossiants very poor breakfast no fruit raw eggs and when pointed out to waitress she was very rude no brown sugar for coffee. Had to go to another hotel for breakfast.rubbish

Minusy: Rubbish breakfast and no clean towels during entire stay

Plusy: The friendly landlady and staff. The fact you could use their facilities to bring in a takeaway and your own drinks.

Minusy: Nothing to dislike

Plusy: Friendly, family atmosphere; helpful staff; location convenient for city centre;satisfying breakfast.

Minusy: No.

Plusy: Friendly atmosphere

Minusy: Having only wanted two of the 5 items offered for breakfast, it would have been nice to have been offered a second sausage!!

Plusy: Amanda is great & really goes out of her way to help you with anything she can. Our room was clean & tidy & had everything we needed. We would definately stay there again & would recommend it.

Plusy: Location of stay good. Tourist walking festival very well organised and Guide leader very good Remi

Plusy: the personel touch. relaxed atmosphere. local information

Plusy: The owner and her staff were very friendly, welcoming and helpful. The room was clean and comfortable. Breakfast was good with a choice of continental or full English. Overall my stay was very enjoyable.

Minusy: The hotel does not currently offer an evening dining facility or a bar. However there are a number of good restaurants and bars located nearby offering a wide range of international cuisine.

Plusy: Convenient geographical position of hotel hotel boss is reliable (but does not master any friendly conversaTION)

Minusy: Breakfast . no yoghurt, no fresh fruit, no cheese etc; only cereal and bread and jam and the general English breakfast felt toatlly left alone by staff, which results in that though everything was in order, E.G. the taxi was there in the morgening, but all the day before we did not know whether it was indeed booked, for no staff was seen at the hotel between 4 and 9 P.m; no check out because never saw staff again rooms are quite dated and would need decorating in several points atmosphere in hotel is cold and anonymous

Plusy: the alhambra was cool sophistication and elegance, but then i live in a mobile home on a travellers site and so this was sheer luxury to me.

Minusy:

Plusy: The quiet location,the friedliness of staff,and the proximity to ammienities.

Minusy: The pillows,they were old and flat.

Plusy: The hotel manager and receptionist were very helpful when I asked to be moved to a different room as the carpet in my original one felt damp. The new room was better appointed and more comfortable. Staff were very pleasant and professional and there was plenty of choice at breakfast to set us up for the day. Bed and pillows in 'new' room were very comfortable and I slept really well. Barman Viktor was charming and we had a cuppa in the bar/lounge area before going back to the airport and he made us feel welcome and told us about the Jersey Apple Brandy - which we promptly bought at the airport, happy to support local produce!

Minusy: We had travelled from London and had a 4am start so it would have been appreciated if we could have checked in before 2pm. In fairness, we didn't ask if this was possible, however, we arrived at the hotel at 8.30am and said 'is check in 2pm' and the receptionist just confirmed so. The weather was fairly warm so I slept with the window open but the hotel is directly on the road so quite noisy. The wall between my room and next door must have been thin as I could hear a man on the phone when I went to bed and then VERY loud snoring so just as well I brought ear plugs with me!

Plusy: Good location. Clean hotel if a little dated.

Minusy: More cater for retirement people. Had bingo on one of nights I stayed in bar area so no tables available. No area for a quiet drink.

Plusy: very good plenty of choices in all sections

Minusy: nothing all very good

Plusy: The breakfast choice was excellent and the location of the Hotel was very good for me anyway. Also the staff were lovely and most helpful. It was also good to have a car park available.

Minusy: My bed room faced out onto a roof so little or no real view and the noise from the air conditioning / extraction located on the lower roof but close to my bedroom and maybe coming from the kitchen was a small problem for me but at least it was turned off around 10pm each evening.

Plusy: Break fast was good location out of the town centre is what we wanted

Minusy: Room 412 was spacious and clean, top floor and quite warm in the evening

Plusy: All fine, nice choice

Minusy: Nothing

Plusy: Friendly staff, clean room and easy parking.

Minusy: Needs new carpets.

Plusy: Great breakfast . Very friendly staff .

Minusy: Rooms were a little tired and you could hear the people in the next room talking. Not as close to the town centre as we thought.

Plusy: Leaving

Minusy: The staff, except for one friendly bartender were unbelievably rude, the toilet seat broke on the first night, and was left in a dangerous way for the rest of our stay,

Plusy: Cheerful friendly staff, limited food choice at evening meal and at times repetitive.

Plusy: Breakfast was cooked to order. It arrived hot and was still served quickly. The rabbit warren of corridors and passageways was entertaining.

Minusy: The smoking area was right outside one of the main exit doors.

Plusy: Breakfast is excellent and HUGE! Room comfortable and clean. Staff lovely and very helpful.

Minusy: Long way with no lift to room. Maid cleaned room just after 9am whilst we were in it on the last day - check out was 10am.

Plusy: Very convenient very clean

Minusy: Nothing all as expected

Plusy: All the staff were lovely and accommodating and the food great. We hope to return one day.

Minusy: Nothing.

Plusy: Beds very hard but comfortable everything good near all locations

Minusy: It was perfect for us

Plusy: breakfast was 1st class very good choice of continental or traditional English.

Minusy: All very good for the price

Plusy: Location was good and staff very helpful. Only downfall lift not working

Minusy: Lift not working and no lounge to sit and have a few drinks

Plusy: Breakfast excellent; staff very pleasant, helpful and efficient; although uphill returning from the center of town, we found it an easy stroll and not far at all; plenty of refreshments facilities in room.

Minusy: The bathroom fan was noisy and stayed on for ages. We couldn't turn it off at night either. Other fans were equally noisy on our floor.

Plusy: It was near town

Minusy: House keepers every morning knocking on door when I specifically asked I didn't need my sheets changing every day

Plusy: Nice clean. Looks like bed had already had it mattress was soft.

Minusy: Bed

Plusy: Breakfast and meals really good

Minusy: Walk in shower rather than a bath shower

Plusy: Very clean and tidy, lovely food and very friendly staff.

Plusy: Great stay overall, clean rooms, friendly staff, close to town.

Minusy: No parking at the property.

Plusy: Great location to town and the beach. All the staff was lovely. The food at the hotel was lovely although we only ate breakfast and an evening meal once as wanted to try other places. Lovely garden out the back too. Would definitely recommend

Plusy: Great breakfast, Friendly helpful staff.

Plusy: staff were excellent

Minusy: not a lot of bars / restaurants around the area room décor and furniture dated

Plusy: Food excellent

Minusy: Bingo

Plusy: good location

Minusy: A little bit noisy

Plusy: Convenient to town.

Minusy: More parking would be nice. Perhaps a bit more modernising decor in bedrooms. Self service breakfast would be lovely as well.

Plusy: Very close to town Restaurant staff were very friendly and helpful

Minusy: 1. Bed was not comfortable 2. There was a door linking to the other room and we could hear the people next door 3. Housekeeping did not put adequate toilet paper and we had to ask for extra

Plusy: We were impressed with the friendliness of the staff. Nothing was too much trouble. The general atmosphere of the place was very relaxing.

Minusy: The weather could have been kinder but we can't blame the hotel for that.

Plusy: Bed comfy, nice and clean

Plusy: good location, parking was helpful for rental vehicle, room always cleaned to a high standard. good gym facilities and pool accessories. Good value

Minusy: no close foor button on lift causing a few delays and entry issues. car park layout cramped and hard to manoeuvre around, room felt cramped due to unecessary excessive storage cupboards. expe ted more from spa area - treatments etc. 4 night for the price of 3 should hwve been made clear during booking process as we booked 3 nights and if we'd have known would have stayed for 4!

Plusy: Didn't have meals

Minusy: Too many people over 400 people

Plusy: All areas of the hotel (incl. Bedrooms) were spotlessly clean. Good facilities. Plenty of areas to relax. Meals available in hotel cafe as well as restaurant Every member of staff polite, knowledgeable and extremely helpful. We went on a B & B basis but ended up eating in the hotel cafe every night because the food was so good. Would definitely stay here again.

Minusy: We were in room 420. The bedroom was a little bit narrow. Very little room between the bottom of the bed and the dressing table. Just a bit awkward when getting ready in the morning. Two chairs in the room but a little table would have been a welcome addition. These however were minor points and didn't detract from our holiday.

Plusy: Location near town and all transport routes

Plusy: Location to town centre & bus station. Room was comfortable.

Minusy: Some difficulty with tv reception. Would have liked more fruit available at breakfast. Some of the food offered at the evening meal was quite bland with not a lot of flavour.

Plusy: Everything, our room is nice and has everything that you need. It has a big closet where you can store your things. My request of electric fan and extra pillows was granted so this help me a lot to sleep. The breakfast is also lovely on their restaurant. Also the free parking provided. Overall a very good experience

Minusy: the temperature inside the room. It could be just me and the day we travel as I feel hot. I am not comfortable that you cannot fully open the window. Although this can be requested via reception to be open by the staff.

Plusy: Good location and breakfast

Minusy: Toilet stopped working. Shower was almost dangerous as it jumped from scalding to cold and back again instantly. The control taps didn't appear to work, on and off really. The room was too warm and only a small window to open and let heat out. Lady looking after breakfast seating never smiled in 4 days!

Plusy: Location.

Minusy: The room could have been bigger. The beds very uncomfortable. The bathroom very small.

Plusy: the breakfast was ok.checking staff efficient.

Minusy: room a bit small.

Plusy: The beds were comfy. Staff helpful

Minusy: Needed updating walls thin so could hear other room

Plusy: Ideally situated for the town centre and bus routes. Overhaul the staff very friendly and helpful. The hotel was clean and comfortable.

Minusy: The lady showing us to our tables at breakfast wasn't very welcoming and came across as very stern and never smiled. However the rest of the breakfast staff were very pleasant. The shower temperature seemed a little erratic at times.

Plusy: Excellent food and staff were excellent in every way

Minusy: Nothing to find fault with

Minusy: They only check on your reservation for a refundable room after you pass the point of refund. Horrible way to do business

Plusy: Close to front and buses.

Plusy: Great breakfast in an old historic and beautifully kept room. The "meet and greet" lady was very pleasant and always smiling !

Minusy: Nothing !

Plusy: Good location

Minusy: Tired decor out in need of refurbishmnet

Plusy: Good sized family room with double bed and bunk beds. A cot was delivered to us as soon as requested. As were extra towels. There is some interesting history about the hotel on the walls to reception and the main hall looked and felt grand. You could imagine some spectacular events being held there back in the day. Perhaps even still. Staff were friendly and very quick to help. Thank you. Would definitely stay again as it's in a good location, secure parking and we felt comfortable. Will try the restaurant next time as the menu looked great.

Plusy: Close to the beach. Close to town. Off street parking. Friendly helpful staff

Plusy: Lovely hotel, with car park. Beach across road. Breakfast was good, excellent range

Minusy: Was a bit of a walk from main shopping centre in St Helier but this is clearly explained in the website so be aware if you don’t have a car.

Plusy: A great location right on the seafront & only a 15 minute walk to the bars & shops of St. Helier. Good size rooms & very friendly staff

Plusy: Convenient for town centre and very clean

Minusy: We were in an extremely noisy room on the main road and under main reception area so was awoken very early every morning and couldnt open a window because of busy road outside our lower ground floor window. I had sent message prior to trip specifically asking fot a quiet room. I had to resort to buying ear plugs! Hotel dead at night and no staff around to get a nightcap.

Plusy: Food good, great breakfast

Minusy: Pool not open for first 4 days

Plusy: The hotel staff were excellent and very helpful.

Minusy: Our room was very small, at parts if one was standing by wardrobe the second person couldn't pass. The only view from the bed was a wall and no window. The bar did not open at all why we were there any several people were not happy about it. Drinks could be ordered at reception and drunk in lounge but no atmosphere at all.

Plusy: Staff were very pleasant.

Minusy: No lift so not easily accessible if you have luggage or limited physical abilities. Swimming pool wasn’t available.

Plusy: Opposite the beach, regular bus route to town for those who would not walk it. Food was very good as was the attentive and efficient staff.

Minusy: Nothing

Plusy: The breakfast was excellent and the location superb. We really enjoyed our stay. the superb location and the excellent weather all contributed.

Minusy: On the 10th July 1969 we arrived at your hotel for our honeymoon. Now 50 yrs later we revisited the same hotel. I was a little disappointed that 50th anniversary at the same hotel was completely ignored.

Plusy: This was our 3rd stay at The Norfolk Lodge Hotel and we were not disappointed. The staff without exception are very helpful,friendly and cheerful. Nothing is too much trouble, they make you feel at home. All the meals are cooked and presented to a very high standard. The breakfasts which range from full english to continental, everyone is catered for even guests who have special requests . We have stayed in some 5 star hotels and found that they haven't come anywhere near the standard of this hotel. We also had meals in the restaurant and bar meals all of which were delicious and well presented... Our room was cleaned daily and left spotless..... .

Minusy: We can't think of anything that we didn't like.

Plusy: Good central location, staff all engaging. Bar menu OK.

Plusy: Location of Hotel was good, breakfast excellent, staff very friendly and helpful

Minusy: Noise from main road, and rooms could do with refurbishment

Plusy: Friendly and attentive staff, excellent breakfast and dinner menus

Minusy: No complaints at all

Plusy: The hotel was immaculate. The staff were kind attentive and friendly. The room was beautiful. The food was superb This was a lovely holiday thanks to the hotel and staff

Minusy: I have no criticism

Plusy: Staff were so friendly and helpful. Food was excellent and room was spotless.

Minusy: Other than location of hotel, really enjoyed my stay.

Plusy: Friendly staff

Minusy: Nice friendly staff . Food lovely well presented

Plusy: Meals were very good. The whole place was very clean and tidy and all staff we came into contact with were friendly and helpful

Minusy: Room and en suite were very clean but dated

Plusy: Comfortable single room and the food was excellent

Minusy: The weather

Plusy: Good location and plenty of free parking. Staff were all very friendly and welcoming

Minusy: Decor, particularly in the rooms is very dated

Plusy: Excellent breakfast,very clean room. Right on seashore and convenient to resort centre with excellent bus service stopping outside front door.

Minusy: Weather.

Plusy: Vey nice buffet breakfast in a bright and large room overlooking the St Clement's coastline.

Minusy: Nothing

Plusy: The situation of the hotel was good, right on the sea wall, staff were friendly, ate at the hotel a couple of evenings, which was fine. Like the position being just walking distance into St Helier, will look forward to staying again.

Plusy: Breakfast good. Staff very friendly and efficient.

Minusy: No car park

Plusy: The Manager and his Staff did a good job making us feel welcome. The room 23 which overlooked tbe Bay had a great view. And the food was value for money.

Minusy: The room was a bit tired but it would not stop me from rebookng tomorrow.

Plusy: Good choice with breakfast, rooms very warm but then they could be cooling down from summer. Local draught beer in the bar. Local bus service outside hotel - who needs car hire !

Minusy: Corridors like a rabbit warren.

Plusy: Cleanliness of all areas, breakfast was cooked nicely and there was plenty of choice, the staff were friendly and efficient, hotel is close to town centre and on the edge of the bay with wonderful views

Plusy: We ate in the hotel and the food was excellent, the service was excellent. The staff were very helpful and very friendly. I would stay there again and recommend to others

Plusy: Close to the beach !!

Minusy: No air conditioning in the room and indoors very stuffy should open the windows in the walkways

Plusy: the breakfast was fine most of the staff were nice the lift was not so good jerked every time you got in it. And at times there was a funny smell in our room .

Minusy: no entertainment no music in the bar