Catalonia Sagrada Familia

Terrible experience, extremely bad attitude, very bad condition. First, it was a “premium” room , so I took it. It is a second floor, view to the trash boxes at the street, some part of the window is covered from above outside, so there is no daylight in the room. When you sleep you hear how water from a room above you passing by behind the ceiling, I guess this place was not meant to be a room at all. I asked for an iron, the first iron they brought me had no water tank and was pretty old, second had bare wires, like few cm of a cable without protection. Then I found out that the sanitation wasn’t working at the shower so all the water after shower remained in the floor for few hours ( 10 cm deep pool). After they told me they won’t fix this(!) problem (weekend, 15:00) untill tomorrow and I have just one night, I asked to give me another room, and the very respectful man from the reception with no apologies and empathy started telling me that first, I am now in a premium room which they upgraded me free of charge and if I move they give me worse room( what could be worse) and they are out of rooms. I checked the booking at the very moment and there were few room of my category available on booking and some more also. So this person at the reception was lying to me, trying to save money. Of course if you have no sanitation in the room and the shower full of water you apologize! And you suggest something to a person who came to enjoy the city and paying you 100 per night. So I am very disappointed of the conditions that were provided for me, but it happens, but what I can’t understand is the attitude and the way they were trying to deal with me, facing me that they already gave me for free something, with no empathy and lie.