Avani Atrium Bangkok

Fairly well equipped, if rather aged rooms. Spacious (corner room). Glad they had some form of cable on tv to watch. On what they thought was my last night there they gave a fruit plate and a delicious chocolate plate

Not sure why this hotel makes so many basic admin mistakes. Just annoys the customers on a daily basis. It's like the left arm doesn't talk to the right arm. I'd booked for 5 days under 3 separate but consecutive bookings. Check in took about 30 minutes as they tried to wrap their heads around the sheer complexity of that arrangement (it was like watching the guy do coding for 30 minutes, staring intensely at the computer). They suggested at one point that i had only paid for part of the 5 days. (Lucky i carried proof that all was paid). I negotiated a 2pm check out for friday. After my 2nd night i woke up with 6 bites on my leg, all in a row. So I asked to moves rooms in case it was bed bugs, and confirmed they would carry the 2pm checkout over. They confirmed. Had a loud neighbour at this new room, yelling at his partner veeery loudly in Chinese (oh yeah, lots of Chinese tour groups are dumped at this hotel, by the busload) - read: bad sound insulation - and i could smell cigarette smoking. We complained and the hotel sorted it out. Thursday i received a call around 12:30 asking me to check out. I told the lady i wasnt checking out till the next day, and it should be a 2pm check out. Seemed like enough information for her to proceed on and correct the booking. But when i left for the day then returned to the hotel, my card no longer worked. Front desk looked at my booking and said i was supposed to check out today, and suggested my 5th night was booked for a different month - sorry. ...starting to lose patience, I showed her my booking for the final night, with the correct month. She apologised and gave me access to my room. I confirmed check out tomorrow was 2pm. She confirmed. Friday i got a phone call waking me at 11:44am asking me to check out. I wanted to slap this woman. Out of patience with this hotel. I called up and spoke to the duty manager Zarifa, and she offered my an even later check out, apologising profusely for the botch up.