You robbed us and gave us a raw deal
We were charged additional fees by the hotel for using third party brokers. There was supposed to bed and breakfast but me and my wife got awefuly embarrassed when we went downstairs in the morning and told we were not supposed to eat breakfast and that we should pay out of pocket. You robbed us and destroyed our mood for a great weekend. Am never using third party anymore nor would I ever recommend kayak to anybody
Empty Hotel; Acceptable Stay
beds were uncomfortable; if you forgot something you could purchase replacements, but didn't have small samples with good options. I forgot shaving cream but they only had men's. I decided to go with the free lotion they had in the room instead.
I liked the fact that it was a good price for such a great room
Hotel staff would not take (their policy) my hotel honors customer for giving my points. Your thoughts no one told me when i used Kayak i would not be able to get my credits
Comfortable beds, free and hot breakfast, recently remodeled, and very friendly and accommodating staff.
I had zero bad experiences with this hotel.
The staff was very good, friendly and responsive.
The hotel is under construction. Half of it was blocked off whoch is fine but it should not have construction starting at 8:00 a.m. on a holiday weekend in the room above us. Also there were problems with hot water.
No Customer Service
While the website stated that they had "shuttle" service, we were told simply that they would be happy to call us a taxi - for $30. Our fare, after getting our own taxi, was $14.00. The shower head was barely attached to the wall. The water temp changed when other people in the building used the water. Breakfast was watery, crap eggs, grease on the bacon, and way over priced. But the worst was when I came downstairs with wet hair and told them that the hair dryer in our room doesn't work. "Her" response was: "Oh, ok." - SERIOUSLY??? Customer Service 101 = "I'm Sorry". Apparently, she never got that training.
W czasie pobytu w obiekcie takim jak Courtyard by Marriott Austin-University Area znajdziesz się w samym centrum miasta Austin, pięć minut samochodem od atrakcji takich jak Hala Frank Erwin Center i Sixth Street. Udogodnienia biznesowe to całodobowe centrum biznesowe, ekspresowe wymeldowanie oraz bezpłatne czasopisma w holu. Jeżeli planujesz spotkanie w mieście Austin, hotel oferuje udogodnienia konferencyjne o powierzchni 155 m kw. Udogodnienia na miejscu to bezpłatne parkowanie samodzielne.
na podstawie 225 opinii
Zasady różnią się w zależności od typu pokoju oraz dostawcy.
Courtyard by Marriott Austin-University Area stosuje następujące środki:
Codzienne sprzątanie, większa dostępność produktów higienicznych
W lobby hotelowym można zachować bezpieczną odległość.
Ograniczony kontakt z obsługą i gośćmi hotelu