Kellogg Conference Hotel at Gallaudet University

The staff was friendly and the rooms are clean.

There is a $47 per night parking fee that is not listed anywhere on their website, nor in the hotels.com booking. There is a charge for breakfast (among other charges not specified). I would not have booked here had I known about the hidden charges. Beds are hard, and the cable tv is lacking.

Nothing about the experience

The site screwed me. There were two Kellogg enters listed. I picked the wrong one, expecting to go to Michigan State Univwrsity, never Washington. Upon realizing it within hours I called to correct my mistake. They told me about the no cancel policy and would not refund my money despite trying to Correct it within hours, weeks before the travel date. While I understand policy this would require a manger or executive to make a decision. Based on the inability and unwillingness I won’t reserve any hotels this way, and will avoid this site whenever possible choosing to book directly.

The room was very small, the staff wasn't friendly at all and they have bed bugs. I wouldn't recommend this hotel, definitely not worth the money.

Rude staff...ruined trip...$30 parking

Price...until it jumped 50% after taxes, fees and parking

Staff was exceptionally rude. Eric R. stated I should not have booked through a third party...made it clear that any issues were not his problem as I didn't book directly through hotel. He told me and other guests that if we weren't so cheap we wouldn't have problems with reservation and check in. "Manager" "Vegas" had similar attitude...no customer service whatsoever. This is on a college campus. Parking is $30 in a garage 1/4 mile away from hotel, details not disclosed until check in.