Mercure Sheffield St Paul's Hotel & Spa

Extremely professional hotel

We came in the morning in a hurry to check bags and get out to the football game. Train had been a mishap in the morning, amongst other things on our time in Yorkshire (don't judge this hotel on the area, it's a really nice place.) The check-in process was great, they took our bags no problem and gave us keys for after 2 p.m. Then they called a cab for us. After two or three calls, and about 30 minutes, a cab still hadn't shown up. I was upset, but Sandeep, one of the employees of the Mercure, went out of his way to advocate for me. He personally walked me to the nearest taxi stand. When none showed up there, he called again and insisted they get someone out there in the next five minutes in no uncertain terms, taking down the registration number of the car that was supposed to show. This time the cab did arrive. If it were for his willingness to go above and beyond and make my problem, his problem, I wouldn't have made it to the game on time. It was fantastic customer service and it turned my mood around. The point is... this is one story of how professionally run this place is, in an area where not everything is very professional. Well worth your stay.