Hilton Garden Inn New York/Tribeca

Understood we are in a pandemic But there was zero help with parking Unfriendly welcome after a four hour drive

I enjoyed the property. The room was clean. The room was nice. The property was clean and well cleaned. The staff that checked me in was amazing especially Alana. She was very kind and professional. Even the next day her professionalism showed after a issue had been encountered with her coworker that morning. Thank you Alana.

The one thing I didn’t like about the property was that the bathroom didn’t have a tub and they didn’t have any accommodations to offer. I had fell and injured my ankle and am currently in a boot. Standing to long without bothers my ankle and is very uncomfortable plus not safe. But I accepted the fact they had nothing else to offer. When I went to take my shower the water didn’t stay in the shower area but would flow from the area all over the whole floor and the drain would not drain it. Yet again not safe again for someone like me in my condition yet alone anyone period. Then to top off my stay the staff was very rude to my guest. She failed to let him in the building or upstairs once she did let him in and he gave her the information about the room and who he was going to see. She had called me and told me that she has my guest downstairs and refuses to let him come up that I would have to come down and identify him.