Hotele: Montreal

Plusy: Pleasant, Welcoming Staff. Modern, clean room.

Minusy: Parking is $35 + tax per night which is quite steep. But I guess that's the price you pay to be in a prime location in MTL.

Plusy: Beautiful hotel in an excellent location. Staff is courteous and friendly.

Plusy: My family and I couldn't have been happier staying here. The room was great. Fit the 3 of us just fine. We had a king size bed and the staff brought up a folding twin for my daughter. The bathroom was fantastic. Giant deep tub, glass enclosed shower, and a separate room for the toilet. The bar/lounge/library down stairs was very nice. Their breakfast was fine. The staff was top notch. They are incredibly friendly and so willing to help make your stay memorable. They took care of booking tours, recommending restaurants, and booking our limousine back to the airport. The location in old Montreal couldn't have been better. It's on a quiet little street and just a short walk to everywhere. Next time I go back to Montreal I will be staying here for certain.

Minusy: Absolutely nothing.

Plusy: Staff is great. Rooms are large. Dining is good for breakfast. Very welcoming.

Minusy: The bed isn’t good for bad backs and platform is easy to stub toes on.

Plusy: Totally amazing hospitality and room!

Plusy: Stylish hotel but with all the modern comforts you need. The bed, in particular, was a dream and our room was airy and the shower powerful. Location is right in the heart of Old Montreal and you can use the Metro to access other parts of the city. Reception was really helpful

Plusy: Excellent location and the hotel seems to be recently remodeled. We were room upgraded - very spacious. Staff was accommodating.

Minusy: Room was prebooked at a mutually agreed total price. On arrival insisted on adding $100/night for "incidentals" without a treasonable explanation. A very poor introduction to the hotel!! A lousey way to run a business.

Plusy: All of the staff were very friendly and helpful. The room layout and finishings are fantastic.

Plusy: Milton Brown Products!!! My favorite!

Minusy: The elevator broke down.

Plusy: Previous stays were terrific

Minusy: Customer service extremely disappointing:(

Plusy: Close to all old town sites in a quiet location. The staff is very attentive and helpful. A great deal of attention is given to details that make this a great place to stay.

Minusy: Everything was great.

Plusy: Enjoyed the European somewhat exclusive feel of the hotel, , with spacious rooms and a nice design. The staff were very friendly and helpful

Minusy: Upon check in there was some kind of children's birthday party in which the parents let the children run around yelling in the lobby bar and restaurant. A bit off putting.

Plusy: Obsługa, pokój, śniadanie, klimat, historia

Minusy: Siłownia jest zbyt mała

Plusy: The staff were excellent, very professional and helpful. The location was excellent in the upmarket shopping district but within walking distance to most attractions. The room was comfortable and luxurious.

Minusy: Nothing

Plusy: The beds were heavenly and the service was amazing! Everyone we encountered was so kind and accommodating. They truly go above and beyond to make each guests experience an unforgettable one.

Plusy: Toaleta Toto - jedyna w swoim rodzaju

Minusy: Jedzenie zamawiane do pokoju - oprócz atrakcyjnego wyglądu powinno być jeszcze smaczne

Plusy: The rooms

Minusy: I liked everything

Plusy: Clean Quiet Unassuming classy

Plusy: Ritz Carlton has been located exceptionally and Rooms have been extraordinary, I had a great time.

Plusy: Very friendly Staff was so thoughtful and got me chocolate covered strawberries for my 59th bday Concierge excellent for dinner reservations Gorgeous garden restaurant Great pool

Plusy: Greeting was fabulous and personal, with more than one welcome surprise. I found the staff unfailingly friendly, gracious, and guest-observant. Wonderful location near the fabulous Musee de Beaux Arts. Stunning lobby and Palm Court, elegant rooms with every imaginable amenity.

Minusy: Whilst I enjoyed the breakfast buffet, my breakfast had just a shade less of a wow factor than some other aspects of my overall wonderful experience. The food area seemed slightly underattended and the presentation was functional rather than ornamental.

Plusy: Everything

Plusy: Service is excellent and very responsive

Minusy: Motion sensors that cause lights to go on in the middle of the night when you get up to go to the bathroom, and can't be disabled without a visit from maintenance. We had just arrived from the UK and when the lights went on at 2:00 am that was the end of my night of sleep. Very unhappy about that (as they now know). Who wants someone else to decide to turn on lights for you? I could have quite easily navigated to the bathroom by the ambient light from the light switches (already quite bright) and didn't need some nanny state turning lights on for me so I don't stumble in the "dark"

Plusy: Café Boulud, the rooms, the bathroom, the service

Minusy: Nothing

Plusy: Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom.

Minusy: Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options

Plusy: Absolutely beautiful historic hotel with all the finer nuances of a first class hotel. Highly recommend!

Plusy: The calm, the service, the class

Plusy: I love old montreal. Great things to see. The boat ride is a must to do.

Minusy: The streets are a little messy. Lots of construction.

Plusy: The evening staff in the restaurant were accommodating to our needs.

Minusy: Check in staff was not very pleasant and made check out complicated.

Plusy: Great staff and great room with very comfortable beds. An excellent hotel all round.

Minusy: A bath would have been nice, but it did have a great shower.

Minusy: Our room wasn’t made up the second day. This is unacceptable for the price we paid. We asked several times and it was never done.

Plusy: Staff was great. Everything was very clean,however my bed was not that comfy. Very noisy bed

Plusy: Beautiful hotel excellently located in the center of town. Hotel employees and concierge were amazing! Thanks TARA for your assistance with our plans. Great time!!!

Minusy: They forgot to clean our room.

Plusy: The location was perfect. The service was excellent at the front desk as well as at the concierge desk. Wonderful mini-vacation for us. The room was luxurious and very clean. We were impressed!

Plusy: Clean

Minusy: They upgraded my room without understanding telling me the price would be more.

Plusy: Architecture, beautiful rooms

Minusy: Very rude staff in the restaurant, room temperature was to high, even at the lowest settings the heat kept coming.

Plusy: Lubię ogromne apartamenty i przyjazny personel. Blisko do wszystkich atrakcji turystycznych i stacji metra.

Plusy: Lokalizacja hotelu jest bardzo dobra. Blisko stacji metra. 20 minut piechotą do Starego Miasta i 10 minut do Dworca Centralnego. Natomiast śniadania są typowo północnoamerykańskie zwane kontynentalnymi. Jeden rodzaj wędliny i sera, ale można się najeść innymi produktami. Udogodnieniem w pokoju są zmywarki.

Minusy: Urozmaicić liczbę produktów na śniadaniu.

Plusy: I like the location and the cleanliness of the hotel. The free breakfast is also very good.

Minusy: Didn't have extra blankets and pillows in the room and only one roll of toilet paper. Maybe the room wasn't fully prepared properly. I wish they put extra supplies in so I didn't have to ask later.

Plusy: Great location. Large airy rooms which have everything you need.

Plusy: It was close to restaurants, close to the subway and the hotel had breakfast included. The studio that we were in was nice and Spacious. It was the perfect stay!

Minusy: Nothing, everything was clean and up to date.

Plusy: Hotel położony w rewelacyjnej okolicy , blisko centrum turystycznego , pełno sklepów i restauracji . Bardzo bezpiecznie można wędrować całą noc . Pokój w którym nocowaliśmy rezerwowałam dla 2 osób , a wyglądał jak apartament na co najmniej 4 osoby . Bardzo bardzo czysty i przestronny , rewelacyjny . Personel przesympatyczny , fajny bonusem jest konsierż który doradzi co warto zobaczyć , pomoże kupić bilety , super .

Plusy: Location is close to everything. High ceiling and big windows are beautiful. Art decors go well with the updated interior. My room is equipped with a kitchen. Everything is just so elegant and convenient.

Minusy: Small and low power hair dryer. Breakfast area, while nicely arranged, is very crowded when we were there. Space between the desks are very tight.

Plusy: Świetna lokalizacja, wspanialy budynek, uprzejmy personel. Pokoje przestronne i czyste. Aneks kuchenny w pelni wypozazony. Super polożony basen z tarasem na dachu budynku. Blisko do wszystkich glownych atrakcji Montrealu.

Minusy: Śniadania... Za dużo ludzi, zbyt mała stołówka. Mocno ograniczony wybór.

Plusy: Location was fine. Eggs were missing.

Minusy: Eggs for breakfast!

Plusy: Friendly and helpful staff. Clean and spacious apartment for four.

Minusy: Breakfast has room for improvement

Plusy: Good location in downtown Montréal, large and comfortable rooms with well equipped kitchen, helpful and friendly staff

Plusy: Room was big and the suite was really clean, staff was helpful and you can't even think to complain about the location. Main attractions are at walk-able distance.

Minusy: Having the same breakfast each day gets a little boring when you are on a vacation. Even if serving hot breakfast is not feasible, playing around with the breakfast items can be an options to introduce some variety and change.

Plusy: It was pretty cool.

Plusy: Pokój w hotelu, położenie

Minusy: Śniadanie mogłoby być lepsze. Parking nie łatwe

Plusy: Rooms are nice and chic, comfortable. A full hair dryer was provided, which you almost never see. Staff was helpful and polite.

Minusy: Parking was a block away at a conference center, thought the listing stated parking, which we assumed meant on site.

Plusy: Breakfast

Minusy: No

Plusy: Hotel staffs are very nice and prof., breakfast is okay except no meat. Location is the best place for visiting city or business

Minusy: none

Plusy: Comfortable bed!

Minusy: Could have more comfy chairs.

Plusy: Walking distance to the subway, lower Montreal and the train station was easy access. The room was huge and very clean. The front staff always greeted us and I liked that you had to use a key card for the elevator. The breakfast was filling and decent.

Minusy: I wished there would have been some close places to eat dinner or pick up sandwiches. However this is not the fault of the hotel. We just had to plan better after touring all day.

Plusy: Room bed staff location breakfast common area

Plusy: The location was great. Everything was clean and the staff was very friendly and helpful.

Minusy: The water in the shower could have been warmer (it was not bad, just not super hot) and the breakfast essentially only consisted of bread (again, it was good, just more variety could have been better).

Plusy: Super central in downtown, close to all major attractions including the Notre Dame and Chinatown. Close access to metro. Great furnishing. Overall a great value in the area

Minusy: Breakfast was all cold (breads/bagels, pastries, fruit, hard boiled eggs, yogurt, juice and make your own oatmeal) Quality of the toiletries was subpar - bad shampoo and when we checked in we had half used bottles (maybe wasn’t changed by house keeping-but hope at least the linens were)

Plusy: The breakfast had some nice options, including the famous Montreal bagels. We would've liked to have it available for longer hours, as they stopped serving at 10am. The room was very clean and the service was excellent. The location was also ideal, very central and walkable to Old Montreal.

Minusy: A room service option for food would've been nice.

Plusy: Nice modern feel to the property with nice young friendly staff. Pleasant room & quality bedding. Very clean. Complimentary guest laundry which we appreciated. Breakfast was included in booking fee & offered a good selection/variety of food. Great location only 5-10 minute stroll to old town area. Parking easy to find in next block. Would highly recommend & we would stay again.

Minusy: Nothing the hotel suited our needs.

Plusy: Breakfast was very nice (more than I expected ☺️), rooms nice size, location excellent, staff very nice & helpful, security key for elevator very good idea, drinks, snacks available in lobby at reasonable prices, bed very comfortable and clean.

Minusy: No shelf in the shower, wifi wasn’t the best (had to keep signing in and Netflix kept going out while watching movie two nights in a row).

Plusy: clean, spacious and decent breakfast

Plusy: Beautiful hotel! Will definitely be back!

Plusy: Excellent food, service, friendliness of staff, atmosphere, view

Plusy: Reception was extremely friendly and helpful especially Camilla! Room service was excellent and the room was always clean and ready for us!

Minusy: The bathroom was dark especially the shower area.

Plusy: This hotel has a fantastic location, a friendly and helpful staff, and plenty of character. We were pleasantly surprised to receive a room upgrade. Excellent restaurants and many major attractions were within easy walking distance. We loved staying at the Hotel Nelligan.

Minusy: The only thing that we didn't like was the breakfast. Service was slow and some items were not cooked properly.

Plusy: Excellent food and service!

Plusy: The petite suite was exceptionally comfortable, and beautifully appointed. The staff was comprised of some of the most pleasant, helpful, people ever seen on this planet.

Minusy: The room had an espresso maker, but did not have a regular coffee maker. For those of us who find espresso unpalatable, a regular coffee maker would be far preferable.

Plusy: The service and luxurious accommodations are perfect!

Plusy: I loved the extremely friendly staff, the cozy room, the ambiance and the location. The boutique was a treat and the roof bar delightful!

Minusy: It was noisy. The maids were quite noisy with their carts quite early - around 6. We weren’t excited about the menu choices but didn’t need to eat in the hotel so that didn’t matter.

Plusy: Obliging friendly staff. The feeling of being part of the city.

Plusy: Great location

Minusy: Nothing

Plusy: Character of hotel and front desk staff were helpful and friendly

Plusy: The location of Hotel Nelligan is wonderful. Easy walking to restaurants, various activities and shopping.

Minusy: I think the parking plus tax is very steep considering the cost per night at Hotel Nelligan especially considering that our car never moved for 3 days and nights.

Plusy: Awesome through and through ! I had a standard room, yet it was vast (51m2 / 550sq.ft), tastefully decorated and excellente appointed, with a huge 2x2m bed (same as home :-)) ), an expanded kitchen-like bar with fridge, sink, microwave, real expresso machine (making excellent coffee ), and dishes for dînette for two. Wide desk and comfy seating area, huge bathroom with both large bathtub and glass shower booth, and all the creatures comforts one may rather expect from Fairmont or Belmond-class hotels (just for at least 2 or 3x more). Also loved the twin, high powered USB sockets at each side of the bed, the real fast and stable WiFi, awesome gym and spa, efficient and quiet airco. Actually, it felt more like a homey apartment where one could stay, than a hotel room were happy to leave. Location is great as well, within walking distance or a cheap Uber ride from the main attractions. And let us not forget the staff, at the front desk who manèges an early check in as we were flying in from an LAX red eye for an early business meeting. Also the two concierge ladies, Lydia and Maria, who advised us enthusiastically and accurately about things to do, and efficiently helped us book cars and hotels for the rest of our trip that needed adjustment.

Minusy: This is a minute detail, but we hated those heavy, non automated glass doors to enter the main lobby: a five star hotel does deserve automated doors.... And / or possibly, a bell man more on the lookout for arriving guests.

Plusy: I booked the hotel for my girlfriend's birthday and Lydia from the concierge happily offered balloons, birthday card and a delicious cake for her which was very thoughtful and made us feel very welcomed. The hotel has got amazing sauna and rooftop jacuzzi. And the room is very clean. Definitely worth the value.

Plusy: Great stay and helpful and friendly staff. Rooms are spacious, clean and comfortable. The concierge was very helpful in ensuring we had a great stay and preparing our room. Great amenities as well. Would highly recommend!

Minusy: no complaints.

Plusy: Swimming pool area

Minusy: Staff felt too relaxed, all a bit slow and laid back if you’re use to things happening at a good pace.

Plusy: Very comfortable bed, excellent spa, and brilliant staff! We had a lovely honeymoon, thank you.

Plusy: Fabulous location and on a nice day easy to walk to other parts of the city. Very friendly and welcoming reception from the staff.

Minusy: Minor dislike was probably just the shower. Otherwise nothing much to comment.

Plusy: Service, location, comfort, bed, quiet, staff

Minusy: Hot water pressure was almost non existent-- in shower, bath, and sink. Staff was ready to help; however, I didn't notice this until late at night on my one night stay. Wouldn't normally be a huge deal but the luxurious bathroom is what made me choose this hotel over two other similar contenders. Additionally, HBO was the only channel that didn't work. Not sure if they advertise having HBO on the website, but it was on the channel guide and didn't have any service.

Plusy: Location is perfect for downtown sightseeing. Staffs are very friendly and kind. They were very supportive for our requests. Room is spacious and interiors are very cool. I will definitely come back this hotel next time.

Plusy: Spacious room, central location, sparkly clean and every staff is helpful and friendly. There’s valet and a Tesla charging station. I brought my dog, they prepared bowls and treats.

Minusy: Nothing.

Plusy: room is big and comfortable

Plusy: Well kept premises. Came across a very professional and courteous staff. Spacious, and comfortable rooms. Excellent location. Parking friendly

Minusy: Very expensive breakfast service. It had a rather restricted menu, and it was definitely understaffed

Plusy: Starbucks and restaurant downstairs are excellent. Rooms are spacious and clean. Staff are extremely attentive. Everything was perfect.

Plusy: Pracownicy byli szczególnie pomocni w znalezieniu restauracji i barów.

Plusy: Location, ambience

Minusy: Bathroom pedestal sink, noise from street construction

Plusy: Historic room with wood beams and stone wall was beyond charming and romantic. Beautiful setting and room. So convenient to Metro never needed the car.

Minusy: Bathroom was a little small and awkward with the placement of the shower, however it is a historic building so very forgivable.

Plusy: The location was excellent The rooms were a spectacular blend of old world but new and modern. The staff could not have been better! They were very helpful, friendly and went out of their way to make being there special.

Minusy: My only complain was that I paid up to get a water view room, but being on the second floor, we mostly saw the tops of trees and not much of the river.. so while it was technically water view I would have expected a full view. so request a higher floor if you pay up for river side.

Plusy: The location on the waterfront and right in the middle of the Old Town was superb and the breakfast, sitting on the outside terrace at 07.30 on a Sunday was sublime

Plusy: Perfect location. Wonderfully accommodating staff. Clean, well appointed and large rooms.

Minusy: Sound proofing was not good - it was very loud in the rooms. Elevator was always busy with people going to the rooftop bar (which was nice).

Plusy: Hubby gave me a two night stay at the Auberge du Vieux-Port in Montreal for a Christmas present. It couldn’t have been better. We arrived on a Monday and after a bit of difficulty finding a place to park, checked in. The hotel staff were simply amazing. Every one from the cleaning staff to the valet were probably the most accommodating and kind and gave the impression that they really liked their jobs. We were surprised with a room upgrade to a king river view on the fifth floor-#503-ask for it. Ultra clean, very comfy bed, coffee maker in room and good toiletries. A HUGE shower with multiple jets no tub though but that was fine with us. The hotel has a bar pub that serves up pub fare. I had an excellent burger and great thin fries and hubby had the fish and chips. Both were quite large portions and the staff cheerfully accommodated some changes and ommisions. The best part is that the hotel is located centrally in Vieux-Port Port and between Isle de la Commune road and the famous and beautiful Rue St Paul. Fabulous restaurants and shops made it difficult to choose. Parking is off site and costs 25$ per night to self park or $35 for valet parking in a covered garage. We loved every minute in spite of the bone jarring cold and snow.....it just made it more magical. We will definitely be back!

Minusy: Offsite parking.

Plusy: Perfect old port location and great rooms

Plusy: The location was perfect for our sightseeing needs. The hotel was lovely, and the staff were helpful, gracious and friendly.

Plusy: The architectural design was truly unique. The location was perfect for all the activities we pursued

Minusy: Although the waitstaff was very nice in the Gasper Tavern, the service during breakfast was exceptionally slow especially considering we only order yogurt and toasted bagels

Plusy: The reception/concierge staff members were polite, courteous and very helpful. They helped us with booking restaurants, cabs and even a bus to Quebec City. The room was comfortable and charming. The view superb. Location was perfect. Walk to shops, cafes and transportation.

Plusy: Excellent location

Minusy: No breakfast inculded

Plusy: lovely helpful staff (shout out to Daniel), lovely restaurant ( shout out to Eric) good location, lovely swimming pool, comfortable beds, nice and quiet room.

Minusy: The hotel encouraged you to hang up your towels for reuse, which we always do for environmental reasons BUT there wasn't anywhere for you to hang the towels to dry. Need more towel hanging facilities!

Plusy: The boutique style room. The location. Clean room.

Minusy: We prefer to take our own luggage in and out. From USA so a coffee pot and microwave would have been nice.

Plusy: Two staff members, Fredrick and Matthew were very helpful during our entire stay.

Minusy: We needed to change our original room; it had no bathroom. The shower was in one closet and the commode was in another. My wife is claustrophobic and could not stay in such a room. The staff gladly changed our room but made no mention of the increase in price which was substantial. I believe they should have stated the price increase at the time the change was made.

Plusy: Coffee machine in room was great.

Minusy: The separate toilet, basin facilities and shower. Fine for a single person on a business trip, not great for a couple. I won't get more explicit but some people still like a bit more privacy. Looked forward to a late soak in the whirlpool, except they were refilling it.

Plusy: Hotel po renowacji, komfortowe pokoje, świetna lokalizacja, na śniadania polecam restaurację Eggspectations w pobliżu hotelu

Minusy: Brakuje drobnych szczegółów które tworzą atmosferę miejsca

Plusy: The hotel has such a wonderful interior as is such a statement-setting glass exterior. The suite was very spacious and comfortable for the best night's sleep. Modern-day aesthetic has been very pleasant to see! The staff have been very attentive to my needs and have gone the extra mile to save my life as a DJ by providing me a cable that I had forgotten -- usually, the cable is not something you would easily "whip out of a storage room."

Minusy: The parking lot was really tight. This should come as a warning to those who drive a long vehicle, such as a Chevrolet Suburban, because, despite whatever turning radius, your vehicle may rub into a column and, in turn, can do extensive damage to the vehicle body.

Plusy: The hotel was good. so There was the parking good and near to city sight.

Plusy: The maintenance staff and concierge staff were extremely helpful and attended to our needs as fast as they can.

Minusy: Room wasn't ready at 1500 check in but staff did their best to expedite the room (was available at 1600).

Minusy: The room was not available even at 5 pm

Plusy: The hotel is in perfect location what is the most important when we travel. Bed was comfy, our room and other spaces clean, food tasty and the staff...The staff was AMAZING! Me and my husband travel a lot and I mean a lot (few trips to Europe and several trips in US) and this was the friendliest staff we have ever experienced. Every single person, we tried to think about anyone who wasn’t and nope-they are all amazing. Our favorite was James (waiter at the restaurant) such nice and very knowledgeable gentleman. Will definitely come back!!!

Minusy: Parking should be included in the room price plus breakfast was a bit pricey for a simple bufete.

Plusy: Very clean and the location is unbeatable. Right next to China town and walkable distance to the river front.

Minusy: Nothing. Everything was perfect.

Plusy: Great location, friendly staff

Minusy: There was an annoying high pitched “hum” in our room that we couldn’t get rid of. Also, our shower didn’t have hot water - so that was unfortunate.

Plusy: Beautiful building, excellent staff. Room facilities.

Minusy: Not the hotel's fault, but our 17 year-old daughter was not allowed into the bar due to licensing laws. A coffee lounge, or outdoor terrace area, would be a good idea to allow the family to stay together.

Minusy: They advertise that there is a shuttle service which is misleading. It is a limo that charges twice what a direct limo from the airport does. The food, room and service are average. 4star at best. Definately overpriced. Try the well known hotels instead.

Plusy: I liked the doormen.

Minusy: The room, lighting, heating, curtains etc. was controlled by a door panel ludicrously complicated, and a toilet and shower that were also tech controlled. The room was not cleaned by 6 pm despite us being out all day and no managers were there to be seen, either to take control or ownership. Dinner was expensive and very average, And to cap it all, our TV didn't work for 3 nights!

Plusy: Staff was energetic, helpful, and seem happy to be working at the hotel. Hotel is a marriage of old and new design which was lovely. Drinks at the bar were an enjoyable beginning to the evening and dinner at the hotel was delicious and again, great staff.

Plusy: The beautiful Victorian building, the high standing furniture of the rooms (Toto bidet toilet!) & the location. The concierge was the highlight of our stay (!). He was very friendly and did all he could to help us.

Minusy: This is just a quick summary. The # of characters are limited. TLDR: The service was very sub-par for a 5-star hotel, closer to a 2 or 3-star. Avoid it! Room amenities: They tried to impress by offering a lot of them but most are useless (and then be re-used at no cost for the next guest, so they looked like that at least) Sadly, the useful one are missing: ie. they give a toothbrush & a razor, but no sponge for the spa shower, near the awesome bathtub two champagne glasses but no bottle. You did get two or three 33 cl mineral water bottles (not half litter even) and three nespresso capsules but the minibar was too weak to cool them. Welcoming gift: well, none. Absolutely none. No flower, no fruit, no pastry, no champagne. Nothing. A first for a 5-star for me. Room cleaning: Very unprofessional. It even happened twice that at 15:00 our room was not cleaned yet! - The terrace was not cleaned (spider cobweb!) and not ready to use. We had to organise the furniture by ourself to enjoy it. Sometimes, the nespresso capsules wasn't even refilled or only one side of the bed was made ready for the night instead of two. Restaurant: The breakfast was a real disappointment too: uninspired and expensive. The continental breakfast was so greedy it was sad: You've got butter and jam but no bread. No juice neither. But hey! you've got a fresh cut fruit salad that was spoiled on our first morning! Not sure how it is possible if it is "fresh"but it was. Scramble eggs was awful too. Add to all that the unwelcoming staff. So unwelcoming that one morning, we even got shout at by the waiter because we didn't reserve our breakfast table! Unheard of. SPA: The small and unpleasant room was close when we tried to visit it. Open only by appointment and only by phone. The call costs you $2. The owner was not friendly. We did not use his services. A real disappointment.

Plusy: Right in the heart of downtown Montreal . And the charm of modern facilities with an old building. Plus the outside terrasse where you can chill for an evening cocktail.

Minusy: The breakfast is over priced, one glass of milk, one glass of orange juice, one bagel and cheese, one cup of strawberries and blueberries, for a total of $54.00, this is really insane!!!

Plusy: The location was great and the bar was spectacular. The room was high tech and spacious. The TV was fantastically big.

Minusy: On check-in I was charged for the entire stay including $1000 for incidentals even though I was told that it would just be a pre-authorization. I only found this out at check out when I wanted to pay with a different card. However, after some discussion I was refunded the the amount for incidentals but I had to pay with the same card to save time. Pre-authorization should mean just that and not full payment!

Plusy: Brand new hotel with a classic flair, this hotel has very nice and professional staff that made my stay enjoyable. Thank you to the Mount Stephen team!

Minusy: Nothing

Plusy: Very nice hotel, modern rooms, great location, very nice breakfast menu, super friendly staff,...... I recommend to visit the Bar, they make a fantastic espresso martini

Minusy: I liked everything in that hotel, except the Windows in the rooms. I would have preferred larger windows, in order to have more day light and better view of the outside.

Plusy: It was amazing!

Minusy: Nothing at all

Plusy: Location

Plusy: Whoah what an amazing experience. The only thing that outshines the beauty of this historic gem is the incredible service. We will stay here every time we visit Montreal in the future.

Minusy: There wasn’t anything we didn’t enjoy during this stay.

Plusy: Comfy bed, good localization

Plusy: Great hotel, very central but shady neighbourhood at night - many homeless people & drug addicts around the hotel.

Plusy: This was the best Hostel I’ve ever stayed in. I loved the little sleeping pods that had everything. Storage. Shelves and plugs for your electronics and a big locker under the bed to store my suit cases. The bed configuration meant it felt like you were in a 4 bed dorm and not an 8. Will definitely stay here again

Minusy: Nothing

Plusy: all was very well organized and clean. The hostel is built with the comfort of clients in mind and has all necessary facilities and services and more. Have separate facilities for hanging out, food, public computers, bar, even a bit of SPA experience on the roof!

Minusy: Breakfast was really basic and towels are flaky but nothing terrible. Area around the place can be too much for some visitors as it has some night clubs and lots of folks smoking and drinking, but in reality it is all very safe and civil.

Plusy: The bar as a meeting point till late at night is just best idea ever :}

Plusy: Świetna lokalizacja i bardzo miła, pomocna i dbająca o szczegóły obsługa. Dużo miejsca w kuchni. Pub w piwnicy, w którym codziennie odbywają się jakieś wydarzenia. Hotel tworzy idealne miejsce dla młodzieży.

Plusy: Staff was super friendly. This hostel is one of the best I've been to. The room was for 10 people with full bathroom inside, housekeeping every morning which kept the place clean. Breakfast was simple but ok.

Minusy: There is a coffee shop in-site that closes could close later (closes at 6pm every day), or vending machines with more variety of products to offer.

Plusy: Clean, central, organized and cozy.

Minusy: Nothing

Plusy: The hot tubs were very clean and comfy. It was cool since they were on the roof. There was a smoking side and non smoking side. Staff was very friendly and nice.

Minusy: The location is terrible and very dangerous. Lots of homeless drug attic ya wondering around. the hostel is gated off so you’re safe once you’re inside but i was no comfortable leaving my car there and walking somewhere at night was scary. Also the furniture in the room was very beat up. When we put the make up room sign on our door they didn’t make the bed or anything they just replaced the towels and one day they didn’t do anything

Plusy: The best hostel I ever went to ! All day and night activities are organized, staff is really friendly. The curtains make a private place. Very good location, metro station and Sainte Catherine street at one block. Very clean place. I would definitely come back to this place !

Plusy: Nowoczesny, ciekawy wystrój - jacuzzi i bar na dachu, hamaki w kawiarni, parking podziemny, miła obsługa i śniadanie w domowym klimacie.

Plusy: Hostel is really new thats mean everything's clean and comfortable

Minusy: For me this hostel is too big, it's some like apartments not like hostel.

Plusy: Miękkie łóżka

Minusy: Śniadanie nie wliczone w cenę, parking był drogi

Plusy: Blisko do wszystkiego, a personel jest bardzo przyjazny i pomocny.

Minusy: Kilka budynków w pobliżu hotelu jest obecnie w budowie i trochę hałasu.

Plusy: Ładny pokój, wielkie łóżko i dogodna lokalizacja w centrum miasta.

Plusy: The location & quality of the hotel!

Minusy: A very nice hotel that is right downtown Montreal and the busy Saint-Catherine street. .Everything was very clean and very comfortable!, plush pillows comforter and bed

Plusy: Nice room with a very comfortable bed and sheets. The doorman is very personable. All the staff are pleasant.

Minusy: There was a TV in the bathroom by the soaker tub which is a bit weird but it didn’t work anyway. The pool is small and dark and not on the rooftop like I had imagined. The workout equipment isn’t in the best of shape and is crammed into a tiny space. Breakfast was a disappointment with crusty pancakes that sat out too long and I think the fruit was canned. We only did that once.

Plusy: Thanks for the Nespresso in the room perfect

Minusy: Banged on legs on the bed frame corners a few times they stick out to much, hidden by bed covers

Plusy: Everything! Great location, clean, beautiful facility and excellent staff! I would highly recommend.

Minusy: Nothing!

Plusy: Loved our stay here! Great location. Great staff. Clean. Comfortable. Cute little pool to hang out and rest. Nice restaurant inside and very friendly and helpful staff.

Plusy: Very nice staff . This hotel is beautiful and they have a small pool and an exercise room

Plusy: Bed and pillows were excellent room was very quiet. Location also very good if you can get a room with a tub you will be in heaven.

Minusy: My room didn’t have a bathtub

Plusy: The location was excellent and very good access to the tourist office and for a bus to the historical town.

Minusy: No breakfast

Plusy: Updated and clean. In a great location.

Minusy: Would prefer parking was not valet

Plusy: I loved how it looked, and the location was great. Close to most things, but not an extremely busy site. The staff were all pleasant and very helpful. The room was beautiful, the bed was comfy. The room was kept very clean and nice. We took advantage of the special for dinner in the restaurant, and had one of the best dinners we have ever had. I had the salmon, my husband had the beef, and we shared a calamari, all of which were outstanding.

Minusy: My only complaint is there could be a few more hangers in the closet, but otherwise we were totally satisfied.

Plusy: Room was modern and clean

Minusy: Front desk staff was useless helping with bags from truck and helping with parking my vehicle.Small gym.

Plusy: The hotel is amazing. The breakfast was delicious. We would most definitely stay here again. Everything was perfect,, from the valet parking to the amazing room with a fireplace.

Plusy: Not enough good things can be said about this hotel. It is beautiful, clean and the rooms spacious. We had a luxury King and the bathroom was the size of the bedroom. The staff was excellent. The concierge secured us a dinner reservation at a place that was booked solid. You also can't beat the location. Right by shopping, restaurants and Bell Centre.

Minusy: There was a wedding reception going past midnight. Our parking was comped because of the noise which was a floor below us. That was a nice gesture.

Plusy: Great room with incredible bed and pillows Great service!

Plusy: Location was nice

Minusy: The rooms - air conditioning was terrible - beds were uncomfortable

Plusy: Friendly staff Comfortable beds Great bathtub!

Plusy: I liked the TV in the bathroom.

Minusy: A little to old Hollywood for my taste but a nice, well appointed room.

Plusy: Greattttttt just need a pool

Plusy: Facilities in the room were good, including a TV in the bathroom!

Minusy: Room service food was brilliant, however my steak was a little cold and the chips a bit burnt. My partner’s meal was really nice though.

Plusy: Restaurant on premises was a plus. Great service. Convenient for room service also. Housekeeping flexible. Overall staff was friendly and engaging. Convenient location for downtown strolls.

Plusy: This is a very beautiful hotel at a perfect location for shopping and sightseeing. The staff is the element that puts this hotel over the top. There is such hospitality and for our special visit, they went well beyond any expectations to make our stay memorable.

Plusy: The staff (Julie), were wonderful.

Minusy: The bathrooms have needed heaters for years !!

Plusy: We loved the hot chocolate in the lobby. The ambiance of the room was wonderful. The bathroom was beautiful. The staff was extra friendly and helpful.

Minusy: The workout room was jammed full and seemed like an afterthought.

Plusy: Beautifully dobet

Plusy: The staff was helpful and friendly. The location could not have been better, the rooms were well laid out, and the view from the Terrance is striking. Also, loved the room service robot.

Minusy: Nothing

Minusy: Robot didn't get right order, my first room service order didn't go through had to follow up with phone call, which is not a big deal. Main concern was that the room has a musty smell.

Plusy: Gorgeous room and neat setup! Very comfy bed! Would Definitely stay here anytime i come back to Montreal. Easy check in/out. Great location walk to any side whenever.

Minusy: Valet should be included with your stay. Or have the 35$ be a flat fee for your entire stay.

Plusy: Stylish, although generally cool and cold atmosphere, staff very friendly and courteous. Very good gym!!!!

Minusy: Air conditioning temperature can only slightly be adjusted in the room, nothing else, especially not the ventilation!

Plusy: Walking distance to many places.

Plusy: All was excellent

Plusy: Great location and a very stylish room - had the standard and was pleasantly surprised to find it bigger than expected, photos don't do it justice. Very comfy bed and not much noise from the corridor

Plusy: Absolutely no complaints what so ever.

Plusy: Easy checkin/checkout. Able to put a bottle of wine for us in the room ahead of time.

Minusy: Technology for TV's was hard to use and unresponsive.

Plusy: Modern, clean hotel. Fast check in and check out. Friendly, helpful staff.

Minusy: Room size could be a bit larger.

Plusy: Doskonałe śniadanie w restauracji na dole, bardzo komfortowe pokoje

Plusy: The property was in a very convenient area. Close to city centre

Plusy: The room was excellent, the location very central, good gym

Minusy: Breakfast was awful, service a bit slow overall in the hotel. Roadworks all around the hotel (and everywhere in Montreal)-make accessibility by car rather painful

Plusy: Location is excellent! Complimentary breakfast was delicious, with bacon, eggs, little potatoes, smoothies, fruits, all sorts of breads, (bagels, English muffins, etc.), viennoiseries, cereals, etc. Asian restaurant adjacent was a bonus. Nice bar-restaurant on top.

Minusy: Family of 5, Important to know: not cots/rollaway beds are allowed in double rooms. your little one will have to sleep with you :) or find another alternative. There is no parking on spot, so you will have to park accross the street yourself at Indigo Parkings 28$ or pay 35$ for valet to park it there for you. The bassin on the terrace is a basin, not a pool! A basin in this case is like a jacuzzi, only longer. My 7 year old son liked it because his feet touched the bottom, but it's right next to the people eating at the restaurant, therefore No Splashing allowed!! It's a beautiful place, and although we did not spend much time at the hotel except for sleeping, I do not consider this a family hotel.

Plusy: Location was good.

Minusy: Poor management of regular work like housekeeping. Housekeeping management was simply absent. After 8pm no more service ! I never heard of this before.

Plusy: Concierge Rocco is excellent, professional, nice and know exactly how to do his job. One of the best concierge I have ever meet.

Plusy: Breakfast is very good with choices. Location is good! very near to main shopping and restaurants.

Minusy: On Room floor lighting is very low cant even read room number. There is light behind headrest which reflects on t.v. ....

Plusy: - Room was clean, mattress, bed comforter & sheets were comfortable - Staff was friendly - Restaurant downstairs was great - Very trendy/modern hotel - Good location

Minusy: I didn't like how breakfast wasn't included in your stay. I paid $1,000+ USD and had to pay to eat breakfast on top of it. Was hoping it'd be included to save some $$. It was Grand Prix weekend & hotel fares were through the roof (understandably so). To better accommodate visitors, include breakfast in stay. Even if you offer a certain package where breakfast is included.

Plusy: Warm welcome , cool vibe and good room with excellent bathroom . Very Good a la Carte breakfast included . Excellent advice from Pierre-Auguste before we arrived and a cake for my husband’s birthday was a nice touch .

Minusy: Nothing

Plusy: The staff were so nice and the environment when you walk in is so fun and unique we instantly fell in love the stay was fun and I enjoyed every minute would highly recommend

Minusy: I didn’t like leaving!

Plusy: People were amazing.. always pleasant and happy and helpful

Minusy: Nothing

Plusy: Czujesz się jak w domu.

Minusy: Nic.

Plusy: Ja zawsze będę się tam. To jest najlepsza w okolicy!

Plusy: Podobało nam się wszystko. Wspaniała obsługa klienta.

Minusy: nic

Plusy: Excellent hotel with great room and staff. The front desk give my little sister a gift, Which makes she so happy. The room is spotless clean with high quality facilities. Especially the comfortable bed, makes me want to stay there again.

Plusy: Staff is super friendly! Best bed in the world! Location is brilliant!

Minusy: Everything was perfect!

Plusy: Room and location

Minusy: The staff at the reception was unfriendly and unprofessional, They said I am young and they just have families in the hotel and they don't want me to host any party. this prejudgement was not acceptable at all and they were even worst by not even smiling back to us. Finally they said that they are facing problems with booking.com and the reservation making through this partner so be prudent

Plusy: Parking access. Lobby nice but noisy. Food at Renoir was excellent. I thanked the chef and congratulated the very good restaurant manager.

Minusy: The speed of delivery for things you ask. Which wastes slot of time of a tourist. The Renoir is excellent restaurant as mentioned above but first day every one was great but second day the waitress was very bad. It’s took 50 minutes to deliver breakfast, we were late for our next activity. Parking access was very good but bit slow. Reception people also not consistent in helping. Some are good. The people who come for room cleaning and room check can do much better job. Therefore overall I think I this hotel needs to be consistent in delivering services. I accepted the rate when I booked due to brand name, but the from above mentioned feedback I think highly priced.

Plusy: I did not have breakfast at the hotel but the location was superb, right in the centre of downtown. From arrival to checkout every interaction I had with a staff member was polite and friendly, in some areas they went above and beyond. I had broken my wrist a week before and arrived in Montreal to find my Airbnb had been a scam. After some tears and internet searching I chose the sofitel. I arrived at the hotel a little battered, the Porter/Doorman D'arcy was the kindest most helpful, loveliest person I could of encountered. The help and and consideration shown was very much appreciated. I was helped through checkin by a lovely staff member as well and then escorted to my room. D'arcy helped me arrange my cases and open them and later a lovely note was sent gifting a dessert and ice cream to help me relax after a very stressful arrival in Montreal. The concierges in the otel were brilliant, from helping to arrange excursions to helping me create a walking tour for myself to see all of the main landmarks and lively areas. My room was very spacious and had a very well equipped bathroom, and all areas were kept very clean by the cleaner. To the hotel - Thank you, you all made my stay in Montreal perfect :-)

Minusy: The water pressure in the shower cubicle could be better.

Plusy: Check in staff friendly, well informed, helpful with queries (it was our first time in Montreal) and a pleasure to deal with. Breakfast was excellent too and staff very accommodating.

Minusy: Nothing … it was excellent

Plusy: Staff was effective. I liked that housekeeping turned down beds in evening and they left water.

Plusy: Very comfortable. Loved the old world charm mix with the contemporary upgrades.

Plusy: I like the washrooms

Minusy: My mom and I were the only black people and we faced major racism the staff thought we were Uber I pay to get the 5 star experience and that is definitely not what I got

Plusy: Perfect location, clean and comfortable

Plusy: The marble bathroom with separate bathtub and shower. Amazingly beautiful!

Minusy: No

Plusy: Location

Minusy: The main door was close all the time