Hotele: Hanoi

Plusy: We stayed here only for 1 night but we would wanted to stay longer. The Staff was incredible. We arrived late (2am) and since they could not give us a proper welcome they gave us a room upgrade and next morning even gave us a beautiful present which we brought with us to USA. We were moving to another hotel which we had previously booked and they helped us to go there to the point that someone came with us in the taxi to help us with the luggage. They offered tea, cookies and spent time with us telling us about all the options of things to do in Hanoi. The staff of this place is one of the best I have ever seen in my more than 40 countries visited. Really, the quality of this staff is just amazing!

Plusy: Great location. Near the best food. Excellent staff

Plusy: Fantastic stay and super staff

Plusy: I love it ... the staff is amazing ... they are on the details .... make your days better in Hanoi. The hotel is beautiful , clean and very good location ... 10/10 !!

Minusy: Nothing

Plusy: We can only recommend this hotel. It is very well managed, very friendly staff, comfortable room, exceptional breakfast, well-located for walking in the old town. Right next door is an excellent Vietnamese restaurant! It was also very easy to communicate with the hotel by email. The shuttle ride from and to the airport was excellent. The hotel is very quiet for the area, and the beds are good. Hanoi is chilly in the winter, and the room had a good heating/AC unit. At breakfast, the staff made every effort to accommodate extra wishes! When we checked out, we forgot an article in our room. The hotel very kindly forwarded it to our next hotel! Super service! Our thanks to the staff at the reception and the breakfast room. There are many coffee shops in the area, the best for Europeans is the Phuc Long at the end of the plaza!

Plusy: The staff was very accommodating and friendly.

Minusy: Great service

Plusy: The staff at the Marvellous were exceptional. They were incredibly polite and went the extra mile to make you feel welcome and special. The hotel itself is very nice, lovely decor. The location is very good, a short walk to most places of interest.

Minusy: Our room was a little gloomy, very little natural light. There is nothing the Hotel can do to get around this, it is simply down to the layout of the buildings in Hanoi, quite narrow width wise, but very long and deep. This means only the rooms at the front and back get natural light. If this is an issue for you, be sure to ask for a room with a window. 3% charge on paying by card.

Plusy: The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.

Plusy: In a great location the staff were very helpful with booking our onward travel to Cat Ba Island. Would recommend others to stay there.

Plusy: Efficiency & super duper staff

Minusy: Lighting in restaurant

Plusy: The room is pretty, and service is really good. They are willing to help in many things and even greet you to the car when you leave the hotel.

Minusy: Except I don’t drink ginger tea (they serve as welcome drink), everything is great.

Plusy: Very friendly staff. Good location and good choice of breakfast foods.

Plusy: How they received us,the service was excellent loved the restaurant the breakfast simple but very good.

Minusy: Nothing everything was perfect

Plusy: I stayed in the room without a window. Actually, it does have a tiny window at the top of the wall. It's a nice, quiet room with warm lighting and -I think- the softest bed I had in Vietnam :) The room and bathroom are very clean and comfortable. There are complimentary drinks (I really like that the waterbottles are reusable and made of glass) and toiletry products (so extensive that you don't even need to unpack your toilet bag). The service/staff is excellent, and so kind. They are very eager to improve anything to better suit the guest's needs. The breakfast is elaborate and very tasty, with lots of fresh items. I would definitely recommend to anyone and would stay again.

Minusy: Everything was fine!

Plusy: Everything was excellent! Was greet by a very warm welcome (ginger drink and plum dried fruit) , the receptionist was very welcome and helpful. All in all, very recommended place to stay! ❤

Minusy: Nothing

Plusy: The Breakfast is really good we liked the pho and egg benedict. Beds comfortable and Service excellent!

Plusy: The stuff go way and behind to help and meet your needs and everything with a huge smile and respect. Start with the welcoming tea , and end with waving goodbye till the taxi leave the street. Good breakfast with verity of options also for western guests. Very eager to help, very impressed from their kindness. Made our stay in Hanoi very pleasant . Recommend this hotel to everyone. Will come again

Minusy: Room is big, very clean, great location, awesome stuff

Plusy: This hotel is in a very central location in the old quarter and not far from the French quarter. My room was lovely and quiet. The staff are outstanding in terms of service and thoughtfulness and ready to assist with any need.

Minusy: Nothing to dislike

Plusy: Hotel located in the center of Old Quarter. Very close to all attractions.

Plusy: We stayed 3 nights at this wonderful place. The Staff is very attentive, pro-active end super polite. The rooms are spacious and the beds are just good, not to soft and not to had. Breakfast is sufficient with choices of eggs, toast, cheese, fresh fruits, home made yogurt and Some more local foods. Can only advice everybody to stay at this place.

Minusy: -

Plusy: rooftop bar

Plusy: Gave us our well before check in time. Good welcome. Stored our luggage while we went on halong bay cruise. Let us remain in our room for one hour longer at check out. Gave us a snack box when we left for the airport. Friendly and obliging staff.

Minusy: Poor view of adjacent buildings. Would have a walk in shower in the second room booked.

Plusy: Everything was absolutely amazing! Great staff! Excellent hospitality. Definitely coming back!

Plusy: One of the nicest hotels I've stayed in. Food was amazing, all staff were brilliant and very friendly, the room was very modern and clean, worth every penny. Would definitely stay here again.

Minusy: We should have stayed in this hotel for longer.

Plusy: An amazing boutique hotel with excellent staff, rooms, rooftop bar & breakfast. Great location too.

Minusy: It was absolutely fab. Can’t fault it.

Plusy: Well situated, clean and elegant

Plusy: The staff were very helpful, especially Tien Nguyen. She’s the star of the hotel. Good service and help us to arrange our daily tour, very professional.

Minusy: Great location, walking distance to old quarter

Plusy: friendly and accommodating staffs. excellent service. convenient location.

Minusy: wifi internet at the lower floors were slow and erratic. when we were transferred to the upper floors, wifi internet was excellent.

Plusy: Excellent staff. Great breakfast. Good coffee

Minusy: Gym is very small

Plusy: Awesome hotel! Greeted by the bellboys and concierge and welcomed with tea and fresh fruit. Good location with everything in walking distance. The room is great and was recently renovated with a rain shower head in which I could easily stay in for an hour. Breakfast is great that ranges from pho, sushi, yogurt to your choice of eggs. Hotel has a nice rooftop bar that overlooks the city. Massage services are good just make sure to make a reservation early. Laundry services are excellent too, comes delivered to your room folded and packaged. Ling is great and was coordinated our tour to Ninh Binh with our excellent tour guide Alex. She also made our cruise to Ha Long Bay effortless and smooth. Definitely recommended as you will not regret staying at this hotel.

Minusy: An elevator connecting to the top floor avoiding the narrow stairwell up one flight.

Plusy: Clean , attention to detail. Highly committed staff

Minusy: Nothing

Plusy: To najlepszy hotel w jakim nocowałem w Hanoi :) Bardzo ładny pokój, komunikatywny personel, świetne śniadanie, bardzo dobra lokalizacja. Bardzo polecam. Chyba pierwszy raz na bookingu dałem pełne 10 :)

Minusy: Może widok z okna nie powalał... ale kto by tam wyglądał przez okno :)

Plusy: Bardzo dobra lokalizacja w centrum Starego Miasta Hanoi. Bardzo miły, serdeczny i pomocny personel. Urozmaicone i dobre śniadania. Obsługa bardzo pomocna podczas pomocy w organizacji pobytu w Hanoi.

Plusy: Świetna lokalizacja, pomocny personel, ładne czyste pokoje

Plusy: This is a beautiful, clean hotel in a great location in Hanoi old town. All the staff were so friendly and helpful and the tour desk had some great tours available for reasonable prices. The spa was also excellent.

Plusy: very good location in the centre, but in not touristic area. helpful staff. they do take care about the clients. good breakfast with wide choice - meats, drinks, salads, hot dishes and various fruits.

Minusy: additional 2% at final payment by credit card

Plusy: Staff were helpful and friendly, particularly Hunh in the dining area. They spoke English well and were helpful in arranging taxis and airport transportation. The buffet breakfast was excellent with numerous Vietnamese and Western options. Dinner was also good. It is 15 to 20 minutes taxi or about 30-40 minute walk from almost all major tourist attractions. It is in Old Hanoi. There is a reasonable exercise room which I did not find time to use and a spa which I also did not visit.

Plusy: Nice folks and friendly staff. Decently appointed rooms, good location and good enough breakfast

Minusy: It’s at best a three starish product. I had a balcony room but view was not good. But as it is located right in the old quarter this is expected.

Plusy: The staff was exceptionally kind and caring. The hotel is close to the centre but away from the noise of touristic area. Everything was perfect!

Plusy: The hotel staff were exceptional ! Kate at the front desk is a star. She is extremely professional, reassuring and knowledgeable. She's a great asset to the hotel and really made my stay special. Molly and Tommy were also great - very friendly and helpful and also funny. The hotel is new so everything is sparkling new. The beds are super-comfortable, linen is crisp there's no street noise and everything is spotlessly clean. There's also a nice balcony.

Plusy: Good room, clean, good staff, location is good

Minusy: not in this price

Plusy: Staff , friendly , professional , helpful

Plusy: Staff professional and attentive

Minusy: Nothing really

Plusy: The hotel was in a perfect location in the midst of the old quarter which is very busy but as soon as you set foot in the hotel it's a calm escape. They welcomed us with really nice fruit juice and fresh cut fruits. The breakfast is excellent. We also had spa at the hotel at great discount. Big thank to all of staffs. Would definitely go back!

Plusy: The staff was very friendly and helpful. The bed was large and the room very comfortable. The breakfast on the 8th floor was delicious.

Plusy: The hotel was within walking distance of the Old Town which was great for getting around. It was clean and the food in the restaurant was fresh, tasty and plentiful.

Minusy: Our room was windowless which we didn’t realize until we had unpacked, would have preferred to see out. Wine was expensive too for the quality of it, I’m sure they would sell more if it was cheaper.

Plusy: Authentic Vietnamese hospitality

Minusy: Location is a little off the main street

Plusy: Enormous comfy bed, lovely room, great breakfast, really good location and felt like an oasis of calm from the busy streets. The staff were excellent - they were texting us with recommendations and tips and they covered our bed in rose petals and brought up a cake as it was my birthday.

Minusy: Nothing

Plusy: The service they give us impeccable! We had a noisy room and they changed it for us and we got an upgrade . Everyday they ask you how you are doing and what they can do for you. They even came down the street to wave us goodbye when we took the car to the next location .

Minusy: Be careful with the room on the top floor as you can be next to the engine room from the elevator .

Plusy: We loved everything. Staff, room, breakfast, location! A real treat. Thanks so much!

Plusy: the location, the bed and the shower

Minusy: the poor housekeeping and the family that apparently lives above my assigned room with a dog that runs around and scratches on my ceiling at all hours. not relaxing at all.

Plusy: Very warm and helpful hospitality. Room is cozy and trendy. Food is excellent. The morning breakfast changes from day to day, so you won’t always have the same food. The tour quality is good as well. They understand what you need and make the best recommendation. Best choice staying in Hanoi.

Plusy: Good location, great beds, good breakfast. Excellent attention.

Plusy: The staff were outstanding very good job

Plusy: JW Marriott is a fantastic hotel. even that we stay only one night, everthing was more then perfect. We came at 13:00 pm, they immediatly take the bags to the room and they were very kind and show us everything. The room was clean, big and very fancy. Also, the breakfast was incredible and we had so many options to choose and eat (we don't eat everything) Thank you JW, it was so great and we would highly recommend for everyone we meet who will arrive to Hanoi

Plusy: Nice stay, but the location is not very nice. More like a business hotel. But very comfortable and luxurious

Plusy: We traveled in Vietnam for almost 2 weeks,this hotel is the best one we stayed.

Plusy: Staff are very friendly and attend to your needs immediately, great breakfast, clean room and toilet, comfortable bed, tour desk assistance are very good

Minusy: None

Plusy: The breakfast is amazing everything in general is worth the price paid

Minusy: The hotel still uses plastic amenities

Plusy: Comfortable room in a quite zone of the busy Hanoi

Minusy: Location is far from main attractions but you can sleep in a tranquil zone of busy hanoi

Plusy: The staff at the airport pickup was very friendly. It was very quickly to recognise him when he was standing outside of the terminal although he wasn’t holding the electric board as mentioned in the email.

Minusy: The tissue went empty very quickly. The lighting wasn’t very easy to control in the bathroom when we intended to fall asleep. The location wasn’t very convenient either, not to mention the lunar new year holiday. The costs of hotel are very disappointing.

Plusy: Just loved the fact that after 4 days away we came back to another superb welcome and were welcomed by name, all 6 of us, like long lost friends.

Minusy: Nothing

Plusy: I loved the politeness, enthusiasm and out of the way helpfulness of the fantastic staff. We were made to feel so welcome. Rooms are a good size with a nice breakfast. Top floor rooms (7th floor) have interesting views.

Minusy: Very little at all to fault

Plusy: The staff was very friendly and super helpfull! We felt really at home here. Also the Spa downstairs is really good: we took the Vietnamese Massage (twice) and we enjoyed very much. Location is perfect: in the center of the old quarter. We would definitely recommend this hotel!

Minusy: We were a bit unlucky that there was some reconstruction in the building next to our room. They started at 5.00/6.00 am....

Plusy: helpful staff, cleanliness, good breakfast, free afternoon coffee

Minusy: small storage space in cabinet

Plusy: Quiet hotel in nice Street

Minusy: Unfortunately renovation work was executed just outside the hotel which caused noise (after 9am though).

Plusy: Staff were unbelievably helpful and attentive to our wants and needs. Hotel has great location close to everything that we wanted to see and do.

Plusy: Proximity to all places of interest, friendly staff, clean rooms, lovely comfortable beds.

Minusy: Paying more for a balcony room is not worth it as it’s too small to sit on so there are no chairs. Premier room is better value.

Plusy: We loved this hotel; great location, comfortable rooms, excellent staff. But in our corner room we heard chairs scraping, voices, and noise above us continuing throughout the night. We were told it was coming from a break room for the staff. Our daughters in an adjacent room heard nothing. I would stay here again but not in this room.

Plusy: The staff went above and beyond to make our stay comfortable and extra enjoyable. The breakfast has a really great a la cart selection in addition to their buffet. The room was comfortable and the location was amazing. It is within walking distance of a lot of great old quarter locations. Highly recommend this hotel.

Minusy: That we couldn’t stay longer.

Plusy: Service was excellent - Monica was endlessly delightful. Breakfast was really good too. Room was quite large and TV selections were better than average. Bed was very comfortable.

Minusy: Balcony rooms shouldn't be advertised as such - it's just a small ledge outside the window. Iron was delivered to our room with gunk on it and a hole in the ironing board cover - we had to clean it.

Plusy: Super nice boutique hotel in the center of the old town. Everything was clean, the location really good (on a very busy street) and very good breakfast. Friendly and helpful staff.

Minusy: Our room faced the street which was really busy and a bit noisy and room wasn't really sound proof. During the night it was calmer so we weren't bothered during the night though. Everything in the hotel was really super stylish but the bathroom didn't really live up to the same standard, but nothing wrong with it and was clean and everything...

Plusy: Really recommend to stay here. The location is in the centre of Old Quarter so you literally can walk to everywhere. Many streetfood stalls until nigt, close to convenience store. The staff was really kind and always ensuring that we got what we need. Breakfast also nice.

Plusy: The room, staff and the restaurant. Breakfast was very good.

Minusy: Nothing.

Plusy: Thanks a lot for your best service for us. We really satisfied for choosing and staying in O'gallery Premier Hotel. All crews are so kind and professional. Especially respect our suggestion and pursuing excellence. We are impressed and thank you again for transit the luggaes. As to the airport transit, we have booked in advance with local travel agency. We are sorry to reply you no need on this good extra service. So nice you are, we are happy and enjoy here anyway. Thank you.

Plusy: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Minusy: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Plusy: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Minusy: More lighting in the bathroom.

Plusy: We stayed for several nights while in Vietnam for almost a month and absolutely loved this hotel. The location is perfect and the staff treated us like kings. We stayed in a suite the first night and added a second night on the spot because we loved it! The staff is exceptional and the breakfast buffet is outstanding as well! Loved everything about this hotel!

Plusy: Excellent, personal service. The room offers very good value for money. We stayed in a 99 sq. meter Deluxe Suite with an amazing skyscraper view of Hanoi. The bathroom is very big and luxurious. The room contains two "electronic" toilets with heated seats, something very rare in Europe and very comfortable. Room service is excellent, the food very good. The hotel porters are always helpful to arrange for taxis. The tour guide helped us to book very nice excursions (day trips to Ha Long Bay, etc.).

Minusy: A small detail : the "European" part of the breakfast buffet might offer bread that is a bit fresher. But that's really only a detail. Overall, the breakfast buffet is very good.

Plusy: The views, the size of the room, the breakfast!

Plusy: High quality hotel, great view from the higher floors, friendly & attentive staff

Minusy: Hotel residents need to pay money to go observation deck.

Plusy: We stayed in various hotel in Hanoi old quarter all in similar price range and to be fair this was the best one. The staff are friendly & helpful. It’s location is good. We had a room with window, which was nice as lots of hotel rooms in this area do not have windows.

Minusy: Nothing

Plusy: Every time I come to Hanoi I am amazed at the level of service and care the hotel staff take. Oriental Suites is no exception. From the moment I walked in until I climbed into the cab to leave the staff were all over every need I could have. The restaurant staff are awesome. The room, while it had no window (beware of that when booking) was lit very well and super comfortable. Shower and bathroom were wonderful and it was all very cozy and inviting. And the location is absolutely prime. I can’t say enough good things about the Oriental Suites.

Minusy: I wish the interior rooms had a window. Other than that nothing at all bad to say about this place.

Plusy: Service

Plusy: The staff are super friendly and polite and very helpful with any queries . The breakfast was excellent . The location of the hotel was perfect .

Plusy: the staff were very helpfull and friendly

Plusy: Great location in the middle of the Old Quarter. Clean. Very helpful staff. Included breakfast was good.

Plusy: All of the staff were absolutely amazing, friendly and very helpful. The rooms were excellent, clean and comfortable. The location was really great, easy access to alot of monuments, tourist attractions etc. And the hotel breakfast was really enjoyable and plenty of food.

Minusy: Nothing i didnt like

Plusy: The breakfast was excellent. They changed the food everyday. And from my experience, not every hotel in Vietnam is capable of cooking according to European standards, but oriental suite hotel can do it. The staff was polite and helpful. However, the best perk of this hotel is the location, very close to Hoan Kiem lake and night market.

Minusy: It’s not mistake of the hotel, but in one of the back rooms with balcony lives in nearby building neighbour with cat, or cats? Anyway, sometimes during night, the cats were fighting each other, or singing to each other, sometimes it was hard to sleep. (Good for cat lovers though)

Plusy: Location Staff Clean

Minusy: Nothing!

Plusy: Superb hotel! The most beautiful hotel in Hanoi. True luxury!

Plusy: Buffet : very good Fitness : good Location : good Amenity : average

Minusy: None

Plusy: Room is spacious and clean and offers a great view of the city from high above.

Minusy: It’s not a convenient location for tourist as it takes at least 25 minutes one way to get to the old quarter.

Plusy: After 3 nights in old of quarter this was a very rest-full night. Rooms have great views and are comfortable. Staff accommodated request to change room. Breakfast was absolutely amazing, one of the best I have come across - very unexpected.

Minusy: Could do with refresh here and there and cleaning could be stepped up a notch.

Plusy: Everything

Minusy: Nothing

Plusy: Good ambience, great facilities, courteous services.

Minusy: Nothing all was great!

Minusy: Personel jest bardzo przyjazny. Bardzo czysty hotel

Plusy: The breakfast was good but not a large selection, coffee was warm had to send back a couple of times to get hoy but this seemed common in Vietnam. Location was very good

Minusy: As above also bar area when weather is wet or cold is not very good.

Plusy: The hotel was amazing and so was the food, the staff were the best and helped us with everything. The location is really handy and close to shops and has a great sky bar upstairs. Deffinetly recommend and we will stay here again next time we visit Hanoi

Plusy: 4 days & 3 nights. Great location and clean facility. Not too spacious, tbh, but great staffs made it a 5-star experience. From the moment Miss Van Ahn’s cheerful welcome (assisted by a hilarious bellhop :) instantly cancelled my fatigue from the flight, every one of the staffs consistently looked out for me and tried to be of help. This sort of ‘active kindness’ isn’t easy to find. Not even with more money. Believe me ‘cuz I’m a quietly picky old guy traveling a lot. Breakfast is a mixture of buffet & cooked-to-order style. Satisfying. Rooftop Sky Bar offers gram-able view over the lake and some live music, and its signature cocktails are delicious but a bit strong to my taste. (But, hey, who can possibly complain about more booze for the same money, right?) And I totally recommend its spa facility, which is a tranquil & reinvigorating experience. Clean and safe (you know what I mean) I visited twice, but I wish I had more time. I could visit famous tourist’s spots and restaurants within 5-10 minutes’ walk. Misc. Fruit basket in the room. Environmentally conscious venue (You can find some suggestions on the bathroom sink) Thanks again all the amazing staffs. And Miss Van Ahn, your Korean is perfect and sounds sophisticated. 고마워요^^ Hanoi is my starting point of my month long ASEAN tour. I’m happy to have a great start thanks to you all.

Minusy: Sometimes at night street noise creeped in. But that means you have a window, I guess.

Plusy: Super obsługa z jaka się nigdzie nie spotkałem , brawo mistrzostwo świata !

Plusy: Bardzo miły i pomocny personel. Mistrzostwo świata. Nigdzie nie spotkałam takiej obsługi. Na przywitanie dostaliśmy koktajl, do pokoju owoce. Wyjezdzalismy wcześnie rano , hotel nam przygotował pyszne boksy śniadaniowe. Samochód zamówiony przez hotel na lotnisko był wygodny i w cenie taxi. Bardzo dobre położenie hotelu.

Minusy: Mała dzwiekoszczelnosc pokoju. Słychać hałas z korytarza

Plusy: Everything connected to this property was beyond our expectations! The stuff is extremely nice, rooms are incredible, breakfast is just amazing and the location is superb! Definitely to recommend to anyone travelling to Hanoi! Thanks to all the personnel at the hotel for the heart-warm welcome and excellent service throughout our stay

Plusy: Hotel was in a good location for a tourist, breakfast were good and the staff extremely helpful.

Minusy: all as anticipated.

Plusy: Super friendly and helpful staff

Minusy: N/A

Plusy: Location is good.

Minusy: There is only one elevator so it will take a very long time to wait. The room and lobby smell awful sometimes. The breakfast is not really grear as in the ads

Plusy: Extremally helpul staff, nice restaurantu and roof bar