Hotele: Hanoi

Plusy: The staff were very friendly and helpful. They gave us great recommendations and advice throughout the whole stay accompanied by a smile each time.

Minusy: Breakfast was limited but still delicious

Plusy: Very friendly staff and great location. Staff decorated our room and gave us a cake for our 35th wedding anniversary. It was a wonderful surprise. Great foot massage.

Minusy: No

Plusy: The staff were so amazing and helpful, they could not do enough including helping us with luggage storage, a place to return to before flying out of Hanoi, taking us to the train station , I would highly recommend them

Minusy: Nothing

Plusy: Everything is perfect

Minusy: The breakfast shall be improved

Plusy: We liked the location and the staff were all so friendly and helpful. Old world elegance, the staff really looked after us.

Plusy: Staff was so helpful! They arranged transportation and even packed us breakfast to catch our 6am flight. They also arranged a cyclon (Vietnamese tuk tuk) to take us on a last minute ride around the city

Plusy: The staff readyness and willingness to cater for the customers needs. A service oriented Hotel.

Plusy: Great staff!

Plusy: the staffs are very kind, especially tom and I absolutely Enjoyed to stay at marvelous hotel and would like to visit again. Tom staff thank you.^^

Minusy: The fidge was weak so felt a bit sad.

Plusy: In centre of Hanoi. Hotel staff is very helpful and always have a smile on their face. Room was clean and have a good breakfast. Great value for money and location.

Plusy: The staff here were absolutely spectacular, they went out of there way to ensure our stay in Hanoi was an amazing one! Consistently they helped without asking, even so far as to escort us to the train station to make sure our tickets for an overnight train had arrived and everything was in order.

Plusy: The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Minusy: Nothing!

Plusy: We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.

Minusy: Nothing

Plusy: Location was excellent, right in the middle of the Old Quarter hustle and bustle, close to the beer street but nestled in a quiet side street. Room was clean and well pointed. Standout was staff at the hotel. They were super friendly and went to great lengths to ensure a memorable stay, which we had. Overall, we received a very personal service from just about every member of staff from the folk manning the entrance (once when we ordered a Grab ride, he called the Grab driver and led us to the pick up point which we had incorrectly put in) to the front desk and restaurant staff. In particular, Scarlett really went beyond expectations. She not only provided excellent recommendations for sights and places to eat, but she also put some context to each advice such as wearing hat/sunscreen for outdoor/sunny tours and when to avoid bad traffic during attraction visits. She set up a watsapp chat that allowed us to get information easily, which was very helpful. We received advise and input from Scarlett even when she was off duty, which exemplifies the work ethic we observed. For example, when she was off duty, i mentioned that there an aircon leak and she had already called the front desk to get it sorted when i went down to report the issue. The leaking aircon arose because of some repairs needed at the nearby sauna. It was not very inconvenient, but the hotel was very gracious in charging only half the room rate for the day that the repairs occurred. This gesture, though not necessary, was very much appreciated. There is so much to do and enjoy in Hanoi, but our stay at the La Siesta Hotel and Spa made our holiday truly memorable.

Plusy: Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.

Minusy: The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.

Plusy: We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.

Minusy: Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.

Plusy: Brilliant welcome and excellent base for our stay in Hanoi. Would recommend every time

Plusy: I travelled with two of my friends. Since the time we arrived until we left that hotel, the staffs were awesome. * The rooms are super clean and very modern designs. * The staffs are genuinely positive individuals and very helpful with anything from tours and extended for our stay. * Very professional and fancy Hotel. * The food was sooo good, their breakfast was everything, specially their sweet yogurt.

Plusy: Room, location, staff, price

Minusy: Nothing

Plusy: The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Minusy: Nothing, and I'm picky!

Plusy: Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.

Plusy: We travel extensively and, without doubt, this was the best customer service we have encountered. From arrivals to departure the staff were enthusiastic, warm and genuine. We arrived to welcoming, smiling staff, cold towels, cool drinks and refreshments. On our day of departure the children all received beautiful gifts and our lead point of contact in the hotel (wonderful girl - give her a pay rise!) gave us free vouchers for a massage at their sister hotel in Hoi An. The breakfast was in a beautiful setting, great service and some fantastic food options (I thoroughly recommend the Eggs Benedict). Nothing is too much trouble. If anything is even slightly below par the team will be straight on it. The sky-top bar yields fabulous views and we enjoyed drinks there with some fabulous classical entertainment. Rooms are very elegant, with some nice decorative features. Good, strong showers. Refreshed fruit every day. Our balconies were narrow but nice to sit out if we wanted. Location is perfect - old quarter and straight into the culture and vibrancy of Hanoi. We would definitely return. Thank-you so much for having us x

Plusy: Location, service, cleanliness, interior design, ambience, and especially service! Had an excellent stay!

Minusy: Nothing

Plusy: Great location, beautifully decorated and thoughtfully laid out. Even in the old quarter our room was quiet and relaxing. Staff were amazing!!!

Minusy: Nothing

Plusy: Nice genuine staff!! No hassle. Very accommodating !

Minusy: Communal areas. Would be nice to interact with other guests.

Plusy: Great location, great breakfast and great staffs.

Minusy: The room was very cold, same as the shower, no hot water.

Plusy: The staff were very welcoming and super efficient . Lovely boutique property . Comfortable beds ,clean and great value for money .

Plusy: The location was really good if you want to be in the old quarter not far from many traditional shopping streets and street food The service in the hotel was a 5 star one specially at the breakfast buffet the manager was amazing and the staff were super quick and helpful The room is def good value not to mention again the refund and the gratuities we got :)

Minusy: The only thing that was not working fine was the water pressure in the shower. It was a bit low maybe because we were on the top floor. However the hotel made such a huge gesture that they completely made it us for us, they actually paid for our ride to the airport, didn't charge us for the mini bar consumption and wait for it : they gave us back 60 us$ for the inconvenience ... we left the hotel with a huge smile on our faces

Plusy: Food

Plusy: We were so pleased that we chose to stay at the La Siesta Hotel Trendy! It was right in the heart of the old town so we could walk everywhere easily but set back on a quieter road for a more peaceful nights sleep! We were so happy with the help that Mr Trung gave us in organising a last minute boat trip to Halong bay and tickets to the Water Puppet show. He really went above and beyond for our family! We also loved the Red Bean restaurant in this hotel and the kids loved it so much we ate in the Red Bean restaurant in the sister hotel the following night! If we come to Hanoi again, we will be staying here!

Plusy: Good location, great beds, good breakfast. Excellent attention.

Plusy: Location perfect and safe. A few steps to train street and old quarter. Staff friendly and helpful with everything we need and ask for. Good breakfast. Room upgrade.

Plusy: Staff are great and super helpful. The hotel is in a great location and the breakfast was superb

Plusy: Amazing hotel,staff,breakfast,location,restaurant,service

Minusy: Nothing

Plusy: Brilliant location, great staff with a personal touch, amazing hospitality. One of the best experiences I’ve had in years. Highly rate the property and the experience.

Plusy: Service was excellent - Monica was endlessly delightful. Breakfast was really good too. Room was quite large and TV selections were better than average. Bed was very comfortable.

Minusy: Balcony rooms shouldn't be advertised as such - it's just a small ledge outside the window. Iron was delivered to our room with gunk on it and a hole in the ironing board cover - we had to clean it.

Plusy: The staff were amazing. We stayed in a lot of 5 star properties and the Staff at O’gallery Were 5 star. The rooms were very large and comfortable. Food at the restaurant was great. My wife and I had massages in the spa and that was awesome. Also the location was perfect. Close to everything. Wish we didn’t have to leave.

Minusy: Nothing. Everything was excellent

Plusy: We found the staff to be amazing - friendly, helpful and efficient. They made me feel like family. The breakfast was good and the room overlooking the street was large, comfortable and tastefully decorated with a European touch. The restaurant had very good Vietnamese food.

Minusy: Our first room was small and had no outside looking windows. Nothing can be done about this because of the nature of Hanoi buildings. I suggest a room with a window looking out on street or back. The bathroom had a cheap tub with shower. The tub was not installed properly so it is difficult to not get lots of water on the floor.

Plusy: Nice breakfast. Had dinner at the restaurant too and it was surprisingly good.

Minusy: More lighting in the bathroom.

Plusy: The hotel was very clean beds are very comfortable and very well situated. The staff was very friendly and helpful.

Plusy: The hotel is located in the old quarter of Hanoi, the rooms in general do not have any windows, but the rooms are nice, but a little dark, the breakfast is good and the staff are wonderful and helpful

Minusy: the rooms are very dark and there are no facilities like a swimming or a gym

Plusy: The staff were extremely friendly and helpful especially Anna who went out of her way to make sure our stay was perfect. The location is very good

Plusy: The services offered by this hotel is excellent from airport pickup, check in/out and dining.

Minusy: N.A

Plusy: If in Hanoi, just stay here. The location is superb. The hotel is set back from the street so the rooms are very soothing and quiet. The manager went out of her way to make us feel welcome. There were rose petals on the bed when we arrived. A fruit basket, robes, slippers, water. Our room was upgraded and very large. DO NOT miss the breakfast. Upon checkout she gave us a goody bag of Vietnamese coffee and filter. I’m so sorry we didn’t stay longer!

Minusy: Nothing, i will definitely stay here again when back in Hanoi, no brainer! Right smack in Old Quarter .

Plusy: I love the welcome drink when we arrived at the hotel it was a lovely touch and the staff were amazing so accommodating

Minusy: Nothing it was great

Plusy: Amazing service and hotel.

Plusy: Yes

Minusy: As I am staying at intercon landmark often for business trip and will be good that intercontinental landmark 72 offer me a fix rate. At corporate price Else will some time need to stay at novotel.

Plusy: Great staff and great location in a great area.

Minusy: Nothing

Plusy: Modern and compact interior and exterior design

Minusy: Not much

Plusy: Excellent breakfast

Minusy: The at hotel door entrance, the security staff shouted at my grab biker with angry voice, while I was sitting behind him.

Plusy: More than comfortable. Excellent service. The reception area is on 62/F, so spacious and the ambience is so relaxing. The rooms are above this floor with the view of Hanoi city landscape. The gym and swimming pool are nice as well. Highly recommended. Safety around the hotel building is good. The area is full of Korean and so you will find a Korea supermarket and chain coffee chops nearby. Really similar to staying in Seoul.

Minusy: The location is a bit far from Old Quarter which is the major tourist area. (We go there almost everyday). But it’s okay as we can take a 30 mins ride of Grab. Still convenient.

Plusy: Great friendly service. Staff very professional and responsive. Great views all around the building. Room is very nice big and luxurious with great facilities

Minusy: Instead of using plastic water bottles, they can consider more eco friendly way of providing water like in glass bottles etc

Plusy: The room was amazing and the staff super efficient

Minusy: Was a long way out from the city and nothing nearby

Plusy: Clean, modern, high floor, great service

Minusy: Nothing much

Plusy: sports & swimming pool center facility were very excellent !!

Minusy: there Is no points to make k=me disappoint.

Plusy: Fantastic stay. English speaking and fun people. Very helpful!

Plusy: Everything was nice

Minusy: Nothing

Plusy: Great staff!

Plusy: Bardzo miła, domowa atmosfera, uprzejma obsługa i ciepła atmosfera. Z uwagi na niewielką wielkość restauracji otrzymywałem codziennie rano śniadanie do łóżka - bardzo miłe;))

Plusy: Service from staff was next level perfect and the location couldn't have been better. The room itself was the largest one in the hotel and well worth the little extra to secure it. A private balcony where I was served dinner by candlelight and a lazy late breakfast. Just perfect in every regard.

Plusy: The location is great and the hotel itself was very nice. Really set the wrong tone with the ridiculous airport transfer they offered us, but everything else was good.

Minusy: They offered an airport transfer for 48 usd and said if we choose not to book that they can't help us.The regular price is 16-20 usd in every other hotel (we've stayed in a few throughout the trip), so 3 times that price was a bit much. Once we arrived at the hotel with a transfer we booked ourselves both the reception lady and one other guy from the staff gave us extensive talks on how they can book a taxi for us for a cheaper price (13 usd!?!) and we should definitely book through them for the drop off. Funny how booking a cheaper car became an available option all of a sudden... Would highly recommend double checking prices before booking any services through them.

Plusy: The staff were very friendly and welcoming. They learnt our names and were always interested in what we had planned and how they could help. Our flight from the UK landed very early in the morning - the reception and housekeeping team ended up prioritising our room so we were able to check in more than 4 hours early - we were so grateful for that! The location of the hotel is right next to a beautiful lake - at the weekend we were there they closed off the roads and there was a fun carnival atmosphere.

Minusy: The hotels rooftop bar seemed to be closed for refurbishment so will be great when that re-opens.

Plusy: We have stayed 3 times in a period of 2.5 weeks. Each time the same warm welcome and very responsive and service oriented staff, also with respect to support to our travel arrangement beyond our hotel stay.

Plusy: location, staff friendliness, nice room

Minusy: it met our expectations for the price we paid and what we wanted for the day

Plusy: Clean rooms and great service of the guy named Trung

Minusy: No window With a view

Plusy: The customer service was the most amazing service I have ever experienced. Staff always had a smile on their face and always happy to go that extra mile.

Minusy: Everything was amazing

Plusy: Super friendly staff and amazing location directly across the street from the lake in the old quarter. My wife loved the bedsheet.. the bathroom was really nice, huge tub with high end fixtures (Kohler)...great balcony on our room also. Very clean and highly recommended!

Plusy: It was very comfortable because it was downtown. The breakfast I ordered was delicious.

Minusy: Small room

Plusy: Great view and very nice bed:)

Plusy: Jeśli ktoś się zastanawia co znaczy wyjątkowa, uśmiechnięta, pomocna i po prostu sympatyczna obsługa zapraszam do Hanoi Space Hotel! Wcale się nie dziwię dlaczego ten hotel ma tak wysoką ocenę - 9.5 ! Pokój bardzo wygodny, czysty. Lokalizacja świetna. Śniadania naprawdę dobre. Jak już wspominałem wcześniej wyjątkowa obsługa - ktoś spóźni się na śniadanie - nie ma problemu, potrzeba wyprać, zorganizować transport na lotnisko - nie ma problemu! Oni pewnie nawet byliby w stanie podać numery Lotto gdyby tylko poprosić :))

Minusy: Akurat podczas mojego pobytu nie działała winda. Mam nadzieję, że to tylko przejściowe problemy. OK, fajnie dla sportu wchodzić na 5 piętro, ale czasami też fajnie użyć windy.

Plusy: Located just in the busy Old Quarter of Hanoi City. Going around the Quarter everywhere is near.

Minusy: Next to the bars.

Plusy: It's in the middle of the old quarter in Hanoi. The stuff were superb and they will do whatever to make your stay comfy. One of them gave me a left on her motorbike to the bus stop which is not also far from the hotel.

Minusy: the first night for me was a nightmare because my room was in the fourth floor as far as I remember and there is a nightclub next to the hotel. I was extremely tired and couldn't sleep because of the noise. The next day I complained to the reception and they change my room immediately and apologised. Also, I bought a sim card from the reception and told me that I'll have two gb for 30 days but after just 14 days there was no internet and had to buy a new internet package.

Plusy: The hotel is in the Old Quarter of the city so the location is good for tourists. The bed was comfy. The bathroom was very spacious with a big shower. The staff were very helpful in helping us organise activities and how to get to our next location. The breakfast was excellent!!

Minusy: The room was very very small, not much space for our cases and no windows. It was very loud outside at night due to the location beside pubs and late night bars.

Plusy: Great location, really friendly, helpful, and attentive staff.

Minusy: Next door to club / bar, meant loud music till 24:00ish. But really didn’t didn’t bother us at all.

Plusy: Well-situated in a lively area of Hanoi (Old Quarter) that caters to tourists and within walking distance to the lake. The staff at this hotel (Lily, Kevin, breakfast team) is simply amazing! They were supportive of our needs and breakfast was absolutely delicious. Although breakfast menu is the same everyday, it is a-la-carte, so guests can mix it up by trying different items each day. Since the hotel is located in party-central, front facing rooms can be a bit noisy at night. It's the price you pay for a spectacular location and we knew this before booking, so no complaints there. There are plenty of restaurants and bars right outside the hotel, but many are open later in day, so if you see something that you want to try, just do it.

Minusy: Not enough time to eat all the delicious food that Vietnam has to offer.

Plusy: The lady staff was trying to be friendly. Breakfast was somehow better than similar other hotels.

Minusy: Even though there's a staff sleeping in front of the door, the entrance was locked at night.

Plusy: It was right in the middle of everything. The staff were very helpful and knowledgeable. The breakfast was good also.

Minusy: Since I was on the second floor it was a little noisy, but it didn't bother me. Kevin from the front desk told me as he was showing me my room that it might be too noisy and if it was that the hotel would change my rooms right away

Plusy: Good breakfast and kinf staff

Minusy: Impossible to sleep till very late because of extremely loud "music" of bars in the street.

Plusy: Hanoi Space Hotel wybraliśmy jako bazę wypadową podczas zwiedzania północnego Wietnamu i Laosu. Meldowaliśmy się w nim cztery razy. Mieliśmy pokoje na różnych piętrach, nie zastanawialiśmy się nad widokiem z okna, bo zwiedzaliśmy miasto lub jeździliśmy na wycieczki i w ciągu dnia nie było nas w pokoju. Za każdym razem kiedy wyjeżdżaliśmy, zostawialiśmy w hotelu główny bagaż i podróżowaliśmy tylko z bagażem podręcznym. Świetna opcja, a dodatkowo bezpłatna. Korzystaliśmy również z oferowanego przez hotel transferu lotniskowego zarówno w drodze z lotniska jak i na lotnisko, byli bardzo punktualni, kierowca czekał 5 minut przed ustalonym czasem. Bardzo miły i pomocny personel hotelu, troszczący się o gości. Pomimo, że śniadania były serwowane, to nie mogliśmy narzekać na ich ilość, jakość i zróżnicowanie menu. Na szczególne uznanie (10+) zasługuje szefowa kuchni, która dbała by nikt nie wyszedł głodny i każdy dostał to na co miał ochotę, niesamowita kobieta - dziękujemy :-). Decydując się na ten hotel nie sądziliśmy, że będziemy tak zadowoleni z naszego wyboru.

Plusy: Staff caring, breakfast, WiFi, rooms

Plusy: Hong Ngoc Dynastie is a very nice and clean hotel in the center of the Old Quarter of Hanoi. The staff is extremely friendly and helpful. They also helped us to organize our trip to Halong Bay. The rooms are spacious, beautifully designed and very clean. I would definitely recommend it!

Minusy: Everything was perfect.

Plusy: Location was great. The staff were really nice and helpful.

Minusy: Breakfast was limited. In general, even though there is not one thing that I can specifically point out, the expectation that I had from the pictures online were not met when I got to the hotel. In the photos the hotel looks much more luxurious than what it actually is. That was a little misleading for me.

Plusy: Small hotel. Top location.super clean.Superb staff 24/7 very helpfull and polit. Next time in Hanoi i'll stay there for sure.

Minusy: Nothing. Everything was great.

Plusy: The staff were really helpful. They helped us arrange a two day tour in Ninh Binh and gave us lots of options and promotional offers. I also liked how they packed our breakfast for us in the morning when we checked out early.

Minusy: More selection at breakfast.

Plusy: location, kind staff, clean room, breakfast

Minusy: The restaurant menu too poor, should have more dishes and should also include international dishes

Plusy: Great location in the heart of old quarter. Friendly staff meeting all our needs. Breakfast not that much options yet still good.

Minusy: Room was smaller than expected.

Plusy: Location. Friendly staff.

Plusy: Staff were very friendly and helpful. They gave a birthday cake for my birthday. Room is clean and at a very strategic location.

Plusy: Spacious room, nice bed. Good breakfast buffet

Minusy: Everything ok

Plusy: Great location! You can walk from the hotel to most of the main attractions. Staff were very friendly and helpful in recommending places to eat at or to see!

Plusy: Staff truly went above and beyond and wanted us to have the best stay. We arrived in Hanoi really early and they organised an early check in so we could freshen up before exploring the city. Location of the hotel was perfect, in the heart of the old quarter close to the Lake but room still quiet.

Minusy: Bathroom easy to flood - but that was our own fault, oops!

Plusy: The location is perfect and the staff were extremely nice and very helpful. We also had a massage treatment at the spa which was very relaxing!

Plusy: Room, location and staff

Minusy: Insufficient hot water in the mornings

Plusy: Very nice clean hotel (room). On top of the building they have a bar with a great view over the city centre. Location is close by the Hoan Kiem lake and Old Quarter. Friendly and helpful staff! They also helped us book a good bus to Cat Ba island. We recommend this hotel :)

Plusy: Loved this hotel, which was made even more exceptional by the amazing staff. Ms Lan and the rest of the team went over and beyond for us. Thank you

Plusy: The hotel as very welcoming and the staff were excellent and always in attendance.

Minusy: There was nothing we did not like.

Plusy: Staff couldn’t be more helpful, hotel was well run and great location. Breakfast was just right mix of eastern and western food and rooms were of decent size and cleanliness. Would stay here again if in Hanoi.

Plusy: The staff was very nice. We got a small sweet in our room before we slept. That was very kind. Also they gave us a small goodbye present. We didn’t expect that. The room was comfortable and tidy. The bed was also comfortable.

Minusy: The air condition was not working probably.

Plusy: I would say the rooftop bar is quite special and allows you to enjoy the view of the old quarter from a distance.

Minusy: The bathroom is quite dark.

Plusy: Everything

Minusy: Nothing

Plusy: We were upgraded to executive rooms in order for 2 rooms to be on the same floor. The room is huge, clean and smart! Highly recommended

Plusy: Reasonable price with excellent services

Minusy: The bed was not comfortable, mattress was a bit hard while the pillows were too soft. Couldn’t sleep well during my 5-night stay.

Plusy: I felt that staffs working in your hotel were well trained with strong support always, especially in restaurant.

Plusy: Top notch accommodations and service. Good selection of restaurants

Minusy: Location is far from City center

Plusy: This hotel is new and amazing in many ways. The pool is fantastic, warm with amazing views over the city, the restaurants are excellent, the buffet is spectacular. I’ve had such a great stay, that I did not want to leave the hotel. It has it all. It’s a bit off center but it’s worth it!!

Plusy: Buffet Dinner at Ground Floor Restaurant was fantastic!!

Minusy: WiFi in the room excellent with the Lap-top but with the i pone is you are not using for few seconds or minus it disconnect and you have to connect again

Plusy: Staff are unbelievable and so accommodating Stunning hotel Mariott's contribution to the charities and Christmas decor was spectacular One of the best hotel experiences I have had. Attended a conference and extended my leisure stay. Thank you!!

Plusy: Staff. Cleaness.

Minusy: Laundry was bit pricy. Location is bit off from main street

Plusy: High class service & facility at a reasonable price.

Minusy: I can't find anything.

Plusy: The staff were delightful and went out of their way to help us, especially the staff in the restaurant and maintenance staff. It was our wedding anniversary and they went all out in our room with the rose petals and cake.

Minusy: When I booked I didn’t realise that I’d booked for one person (I did mention that it was our wedding anniversary so unsure whether they thought I’d be celebrating alone

Plusy: It’s very convenient with Lotte department store and Lotte mart. The breakfast is delicious. The rooftop bar at 65F, i can not forget the night view, the wind and the music~ it’s just fantastic memory!! The room cleaning and care, it is excellent and even impressive. I’ve really enjoyed the stay here in Lotte Hotel.

Plusy: Very professional staff and the duty manager who was very supportive and cooperative. The room has a great view, and I really recommend this hotel and especially the suite class as it gives a clear view to the city and the river. Again, the duty manager is professional and a well respected man.

Plusy: The umbrella service to customer in raining day. The view.

Minusy: The jeju bottle water is not on charging list but still charged.

Plusy: The staff is very professional and kind. The operator Cindy Tran helps me on my almost lost phone but finally I found it. Thanks for her help and the kindness of the team. Thanks to Lotte Hotel management team.

Minusy: Nothing

Plusy: Ok. I'm used to staying in 5 star hotels such as Four Seasons, Bulgari, Shangri-La, but this was my first time staying in a Lotte and I loved every moment of our stay. Staff, facilities, food the overall ambience. We will most definitely stay in one of their hotels again.

Plusy: My daughter and I had a wonderful, relaxing stay at the Lotte Hotel which completely exceeded our expectations. The quality of service and attention to detail was nothing like we have ever experienced. We stayed for a few days in a club room, where the attendants were so kind!! Hotel staff remembered our names and room number, and when my daughter did not show up to the club reception one night because she was sick, staff noticed and gave me a box of of food and made her some tea to-go! We were really grateful to have been upgraded on our last night to an enormous executive suite-- this was by far the nicest, roomiest, fanciest place we have ever stayed! We are so grateful to the managers and staff who made this possible. The most gorgeous, unbeatable view and the comfiest accommodations. Thank you Lotte for an unforgettable stay.

Minusy: Lotte elevated standard of what hotels should be like, and I will never be satisfied completely with services of other hotels! To that extent, Lotte’s service was superb! In other words, there was nothing that I didn’t like at Lotte Hotel!

Plusy: Very convenient spot for shopping in the night market. Very friendly staffs and services. perfect choice for tourist.

Plusy: takiej dbałości personelu o gości jeszcze nie spotkaliśmy.

Minusy: lokalizacja jest znakomita jeśli chcesz zobaczyć jak wygląda stare Hanoi. To oczywiście ma wady: dość małych pokoi, hałasu i chaosu jaki związany jest z tą dzielnicą.

Plusy: Personalized Service which go beyond 5 Star Service seeking the communications for Customers satisfaction.

Minusy: przy drugim pobycie były lekkie kłopoty z wifi

Plusy: Location was good even though we kept getting lost.

Minusy: No iron in room.

Plusy: Staff very friendly especially Sarah Pham Excellent location Breakfast very good Recommended good restaurant with discount Had interconnecting room ideal for family

Plusy: One of the best hotels in Ha Noi

Minusy: Nothing

Plusy: Friendly staff , always willing to help

Plusy: Location

Minusy: Nothing

Plusy: I was not able to take breakfast, because of early checkout

Minusy: The smell of the hotel should be aromatic since their name is suites and Spa

Plusy: Charming hotel in a charming city! All perfect from booking to check out. One of the customer care service ever exerienced!

Plusy: Excellent service. Perfect location. Rooms and facilities in perfect condition.

Plusy: everything good

Plusy: Breakfast was very nice. Excellent French pastries. THANK YOU for having soy milk!!!!

Minusy: Cleaning ladies being loud and waking me up very early in the morning.

Plusy: Fantastic hotel, very good situated with very comfortable rooms. Highlight especially the friendliness of the staff willing to help you at all times.

Minusy: Nothing

Plusy: Excellent customer service! Great presentation, clean comfortable rooms. Centrally located with walking distance to the lake. Special mention to Mr long ,Kyle and the trainee lady on reception for assisting all our needs. Thanks

Minusy: None

Plusy: The staff are amazing. Friendly, attentive, professional. Room was spotlessly clean. Fantastic breakfast with lots of choice. This hotel could teach many 5 star hotels about service!

Minusy: Nothing

Plusy: Staff were amazing!! Got upgraded to a nicer room free of charge because it was available. The room was beautiful, got a great night's sleep, breakfast was super, best selection we've had so far in Vietnam. Can't compliment the staff highly enough...Kylie, Liam, Mia....wonderful people!

Plusy: We were very happy with this hotel. Great family room and breakfast and excellent location for the lake and the night market etc. Definitely take advantage of the excellent in-hotel spa and massage, an absolute bargain at 30% off in the morning.

Plusy: They went out of their way to help. Amazing staff and excellent value Perfect location

Minusy: Nothing

Plusy: The property is near the lake, and shoppings. The staff are very nice, polite and helpful. Breakfast is in the top floor and it is very nice!

Minusy: None.

Plusy: Everything is good, especially breakfast, pho is so yummy!

Plusy: Clean, spacious, great location close to Old Quarter, fantastic staff! The staff deserve extra credit, they were always friendly and attentive. Very good english, always helpful! Great with our kids! We would stay here again.

Minusy: Nothing

Plusy: Its not bad for the price, good BF

Minusy: Tooo much sticky Im gust, no need to ask all the time many things.

Plusy: The front desk staff were amazing - very helpful and so welcoming!

Minusy: Nothing!

Plusy: The location was perfect and the staff was super friendly and helpful!

Plusy: - The front desk staffs are really friendly and fluent in English. They assisted us in booking the tours to Halong Bay and Sapa. - Simple and nice room. - Nice location in Hanoi Old Quarter, convenient to access in the town.

Plusy: Staffs were helpful, and the room and bathroom is very clean.

Minusy: We were a little disappointed as our expectations of the room did not meet from what we've seen from the photos. However, the room is pretty comfortable.

Plusy: Very helpful, friendly enthusiastic staff, hotel is in a great location

Plusy: Great location and friendly staff.

Minusy: None

Plusy: Pretty much everything, as I have stayed here before.

Minusy: Nothing.

Plusy: - Najmocniejszą stroną hotelu jest jego obsługa. Wszyscy są bardzo mili, życzliwi i pomocni. Każdy gość jest wyjątkowo traktowany o czym świadczy chociażby to, że obsługa na recepcji za każdym razem, wstawała (nawet 3-4 osoby pomimo, że obsługiwała nas jedna z nich). Dodatkowo pracownicy hotelu zawsze pomagali nam w realizacji naszych planów (chociażby przez wskazanie jak dotrzeć do danego miejsca). Z racji na wykupione wycieczki i transfer z lotniska do hotelu zorganizowano nam darmowy transfer z hotelu na lotnisko. - Wycieczki zorganizowane przez hotel były trochę droższe niż w biurach na ulicach Hanoi ale były zrealizowane w bardzo zadowalający sposób (skorzystaliśmy z wycieczek 1-dniowych Ha Long oraz Ninh Binh z Mua Cave) - Przed wyjazdem wielokrotnie kontaktowałem się z hotelem mailowo i często otrzymywałem odpowiedź już po kilku minutach. Odpowiedź była zawsze wyczerpująca i grzeczna. - Czystość pokoju - chyba nigdy nie trafiłem do pokoju, w którym byłoby tak czysto jak w Hanoi Prime Center Hotel. Nawet podłoga pod łóżkami nie budziła najmniejszych zastrzeżeń. - Bardzo dobra lokalizacja, zwiedziliśmy piechotą Old Quater, obok hotelu mnóstwo sklepików.

Minusy: - Śniadania mogłyby być lepsze. Nie do końca smakowały mi podawane rzeczy (mała różnorodność, produkty w sobie też niezbyt mi podchodziły). Myślę, że nad tym hotel mógłby popracować.

Plusy: Bardzo miły, uczynny personel. Świetna lokalizacja w centrum miasta. Czyste pokoje.

Minusy: Mało urozmaicone śniadania, ciasna łazienka

Plusy: The kindness of all the staff. Always smiling and available for any need at any time! Very available also for booking taxis and excursions. They knew how to best advise us in everything above all taking into consideration that we were a family with an 8 year old child. A good breakfast buffet but also with a la carte dishes included in the breakfast price. Very comfortable and quiet room, all clean and tidy. the location is great for visiting everything on foot. The area is very safe although always very busy, like everything Hanoi!

Plusy: 1st night not sleep well due to aircond noise but next day request to change room, they change it immediately. Good service.

Minusy: The aircond a little bit noisy and not cold enough.

Plusy: I loved this hotel. It’s cosy, cost effective and the staff - Bella and her team are So helpful. They assist in booking tours and travel to other places too! I will be back

Minusy: Please include more options for vegetarian and vegans in breakfast. It is good but soya milk will be good!

Plusy: The stuff was great!

Plusy: Staff are friendly and always eager to help in any way they can. Breakfast is good and the guy attending guests during breakfast is very accommodating. They have delicious pho and good coffee. My boyfriend was very impressed at the hotel because even if it’s small, it has everything you need (hot and cold water, bidet, safety box, and yes - even umbrellas).

Minusy: AC is a bit noisy but if you’re too tired from the days activities, you wouldn’t even notice.

Plusy: Location is amazing, right outside the busy area

Minusy: We booked a taxi to the train station. They seemed to know the taxi driver since there was a lot of talking and he ended up ripping us off pretty bad.

Plusy: The staff were incredibly helpful and always had a smile for us when we returned each night. The room had a private bathroom and both were very nicely done out

Minusy: The bed was a tad too hard

Plusy: Hotel w fajnej okolicy bardzo blisko starówki.Dość czysto. Miła obsługa.

Minusy: W pokoju na ostatnim piętrze było słychać wyraźnie jakieś biegające stworzenia nad podwieszanym sufitem, to było dziwne....

Plusy: We stayed there twice whilst being in Hanoi. Great location, everything important within walking distance. VERY friendly and helpful staff, helped us with transfers to Tam Coc and then to the airport (with prices better than in tourist offices on the street). Clean, comfy, nice breakfast. Highly recommend that place! Oh, and they gave us a small goodbye gift, that was great!

Plusy: It's a perfect hotel to stay in Hanoi with all aspects as a traveller.. Good location Good breakfast Good hospitality Good Staff Nice room Cost effective and so on

Minusy: Aircons needs to be checked..

Plusy: This is not the first time I stayed with them, so I knew what to expect. The best things are the staff. Everyone at the hotel is dedicated to helping and they are really friendly. They go out of their way to help. Location is of course, excellent. Lots of nearby restaurants and shops. Rooms are small but well designed,and have most everything one could need. Great value for money. I recommend this hotel for anyone looking for a super hotel without spending a lot

Minusy: The layout of the bathroom and especially the position of the toilet almost up against a wall was not the easiest

Plusy: Doskonała lokalizacja, bardzo przyjazny personel, dobre śniadanie

Plusy: The hotel is in a perfect location for exploring the old quarter. Staff are extremely helpful and friendly and rooms are spacious and comfortable. We love the view from the breakfast room! Would definitely recommend.

Minusy: Nothing!

Plusy: -Great location: walking distance from the lake and the nightlife. -Staff very friendly and helpful. -Bed was very big and comfortable. -Really quiet, no noises from the street. -Breakfast was easy but tasty. -Good value for money.

Minusy: -Room wasn't big, but enough for the two of us. -There is nothing really wrong...

Plusy: Great location, friendly staff, good breakfast selection, clean and comfortable. Good value for the price.

Minusy: The bathroom being a glass box within the room is a bit of an odd concept but luckily there is a blind.

Plusy: Obsługa przede wszystkim! Pomagali i załatwiali za nas wszystko! Poza tym bardzo dobry stosunek cena/jakość i świetna lokalizacja.

Minusy: Pokój nie jest idealnie wyciszony, ale jakoś nam to bardzo nie przeszkadzało.

Plusy: Great stay! Really nice staff that were super duper helpful and nice! I highly recommend this hotel!

Plusy: Awesome place, the staff is really nice, available, friendly and attentive. We stayed there fort 3 nights/3 days : to start with they offer you a welcome drink and some fruits. The room was really nice, street view, it wasn't quiet but it's Hanoi's life-sound. Didn't bother me. The AC is working nicely, bed is good, shower/ toilets were clean. The breakfast is awesome, really good food, really nice service and the view of Hanoi at the 7th floor is amazing.

Minusy: A big thank to the people and specially a big thank to Jack, Solar and Ton for the local tipps!!! A lot appreciated!!!

Plusy: Friendly staff, perfect location, delicious breakfast. Jack on reception was really helpful and booked our onward journey to Halong bay and Ninh binh. Bedroom was clean and comfortable with air con and everything you could need. Would recommend for any visitors to Hanoi!

Minusy: Nothing!

Plusy: Friendly host. Lift available in the hotel. Walking distance to the city center for shopping, food hunting and sightseeing. Hotel offer me free luggage storage before my checked in date.

Minusy: Room is warm as the aircond filter is dirty. Toilet is quite compact. Breakfast can be further improve by adding in more variety.

Plusy: You have all you need and you feel like a queen!

Plusy: The staff from the hotel are always trying to help you, we stay onlly for one night but they let us leaving our luggage there after we checked out. In addition to that they help us planing the trip to Sapa. The location of the hotel is perfect, It is inside the Old Quarter but the street is not so bussy (Cars do not Drive through It). The room was very clean and confortable, and the breakfast was served in the rooftop terrace where you have a nice view. For breakfast you can choose delcious dishes as pancakes,noodles, eggs...and there ir a buffet of fresh fruit, bread... Totally recommended.

Minusy: Everything was perfect

Plusy: Bardzo smaczne śniadanie, niezwykle miła i pomocna obsługa, bardzo dobry stosunek jakości do ceny, świetna lokalizacja.