Hotele: Addis Abeba

Plusy: Great staff, very friendly. We upgraded our room, as a result much happier. Good service.

Plusy: Offers pick up and drop off at the airport, clean comfortable rooms in a handy location for a very reasonable price. Nice, small bar and restaurant. Great for a short lay over, as we had, in Addis.

Minusy: Nothing

Plusy: We used the hotel as a base while travelling in Ethiopia. The rooms were large and comfortable. The free airport shuttle was excellent. We had our incoming flights delayed by 2 days, but the hotel accommodated our changes for free, even though we made the changes after we were not contractually allowed to change. Communication excellent and the staff could not do enough to ensure our stay was great. The option to leave luggage at the hotel when travelling in Ethiopia was great so we used the hotel as our base, and only packed what we needed for our trips so easily kept to the domestic luggage allowance. Food was very good and portions generous, so often we shared a bar snack for our evening meal especially if we had eaten out at lunch

Plusy: We booked this room for friends of ours who we were meeting up with in Addis Ababa. The airport shuttle worked perfectly, the bar and restaurant was great for relaxing and catching up with our friends. The food is well priced and generous portions. We could also leave luggage with them when we went off to Mekele and Lalibela, so had no problem with the reduced luggage weight allowance on domestic flights

Minusy: Dur to a lot of development in Addis Ababa there were a couple of power cuts in the morning, but they were only short.

Plusy: Nice room with sufficient amenities. The meals at the restaurant are at reasonable price. There are shops, bars and cafes in walking distance.

Minusy: The hotel is located right at the city centre, and there are security guards outside. Yet you need to be alert while going out. Some teenager boys approached us for food and money just at the corner.

Plusy: Restaurant staff always smile

Minusy: The shower faucet is broken, WiFi is not working. There are cockroach inside the room. Hope there is a cup or mug inside the room.

Plusy: It’s a perfect location next to the airport. The free shuttle was a godsend when you are in a new country and the hotel staff, esp the reception, went out of their way to be helpful!

Minusy: It was noisy at night, maybe bc we had a room facing the street.

Plusy: Location

Minusy: Construction noice around property

Plusy: The breakfast was decent. I enjoyed it.

Minusy: The shower lacked sufficient water pressure.

Plusy: It’s well located and close to the airport, the room was very nice with plenty of space for myself, wife and son. All the staff were superb and we’re great to us and all made a fuss of our son whenever they saw him. I will 100% stay here on my next trip to Addis in 6 months time

Plusy: The staff are all amazing!! Very professional

Minusy: The food at the restaurant is not all great! Need to improve on the food or get better chefs!

Plusy: beautiful 5 star hotel. very nuce staff! the 10min massage voucher was a pure treat!

Plusy: Nothing

Minusy: It rated 5 stars but I can say it is 3 plus only. I feel sorry for the staff that they were very nice and helpful

Minusy: Everything is perfect but there is no air conditioner. You can't stay at day time at room it is too hot.

Plusy: The hotel is very good value for money. The staff will treat you well! Good beds!

Minusy: The bathroom is not 5 star level. The location is not perfect. It is very busy in the streets and for most of the trips into Addis the hotel is located on the wrong side of the road so you loose a lot of time each time you hit the road. Also the suggested taxi's by the staff were 2 or 3 times more expensive then the other ones we picked up on the street by ourself or via an app.

Plusy: Great Gym & Pool, Staff are very friendly

Minusy: Bread at breakfast menu was never fresh

Plusy: Clean and spacious rooms. The location was convenient for my meetings.

Minusy: Late pick-up from the airport

Plusy: I liked the food and the hotel location.

Minusy: Lot of outside road traffic noise, couldn’t sleep comfortably

Plusy: Staff very kind and more helpful

Plusy: Staff support

Minusy: Price. Sometimes it is quite overrated

Plusy: Breakfast wasn’t continental

Plusy: Very good service and we really enjoyed our service with great customer care from the hotel staff . L

Minusy: regular update for coffee tea and bathroom accessories can be further improved

Plusy: Professional staff, friendly, good food,

Minusy: Not easy for taxi drivers to drop and pick you up. Rooms rather small.

Plusy: The staff and the facilities were very good. Restaurants and breakfast buffet were excellent. Accommodated our request for a late check out which was very useful.

Minusy: We were delayed coming out of the airport and the pre-booked hotel transfer didn’t want for us. We had a bit of trouble on that account.

Plusy: Security staff at front of house were particularly pleasant.

Minusy: When making payment, reception employee told me he will deduct from the held amount on my visa, and then I found he made another transaction on my visa for the payment. And held amount on my visa is still held. This is very bad treatment and cheating to customers. Please let the GM of the hotel send me email to give him all details. This is May email majdy_af@yahoo.com

Minusy: The staff were extremely rude to my wife

Plusy: The hotel was very beautiful visually and the staff was top notch!

Minusy: Very poor quality internet service even when i paid for the premium internet. Also services within the hotel were very much overpriced.

Plusy: Staff, location, comfort

Minusy: WiFi was terrible and unusable. The IT staff is not knowledgeable about networking or doesnt care. I am not talking just about internet access i am also talking about local access. (LAN)

Plusy: Breakfast was good. Hotel had many beautiful tourist facilities.

Minusy: The main purpose of my trip was to have business meetings throughout the city. The hotel is unable to assist with pre-arranging daily transport, unless you book for a full day. You can only arrange transport on the day at 8am. The drivers also do not know Addis well at all. The combination of these factors made the business trip particularly difficult and extremely unpleasant.

Plusy: Everything!!!

Minusy: The most incredible stay! Beautiful room and balcony! Incredible service and food. Wish I could stay here permanently. Mabel Grotepass

Plusy: Great location, most luxureus hotel of Addis

Minusy: Lots of people around that are not hotelguests (weddings, day visitors swimming pool -> lots of children running around & being noisy). First room was noisy (next to staff elevator & housekeeping), change of room was no problem.

Plusy: Not first time to stay here. Every thing was ok. Breakfast was ok for me as every thing is available. But I think there are guys wanted much more variety especially those guys stay 5 stars hotel in Dubai or the region. They might have higher expectation. I am saying this; in relation to the price has been paid for the hotel.

Minusy: Nothing specific. The price of hotel is really very expensive by all standards. The other 5 star hotel in the town is half price or even much lower price . I understand it’s so luxurious and the entrance etc etc but the price is really very high/ overstated, I think.

Plusy: Obsługa była super.

Minusy: Hotel wymaga remontu.

Plusy: Bed

Minusy: Waitress was rude

Plusy: The room was clean.

Minusy: The hotel was older and worn

Plusy: The garden was great, the pool side area was relaxing, with a well equipped gym. The hotel delivered a gift of chocolate and coffee which was a really nice touch. The room was huge, with a very comfortable bed.

Minusy: The hotel is old, and could do with modernising.

Plusy: breakfast and dinner buffet were amazing. juices at morning buffet were great as was the cheese selection. the chef was a nice guy. gym was reasonably well equipped. hotel staff were great. there is a small grocery store on premises

Minusy: all facilities looked like a time capsule from 1982, lighting was garish and bad, grout and tiling un shower was disgusting, hotel dinner buffet charges you a la carte for DRINKING WATER that is not included in buffet price

Plusy: Good . Has variety but repeats every second day

Plusy: The best thing about the Addis Hilton Hotel is the staff. Everyone was so kind and thoughtful toward our family and that kindness became infectious. Also, the outdoor heated swimming pool is a great place to relax.

Minusy: The building is old and needs upgrading. Water wasn't always hot in the shower and we didn't have hot water running out of our facet. The power many times and once we were stuck in the elevator without emergency power or lights.

Plusy: The large grounds with hot springs pool and garden restaurant are great, but I can visit these without staying there.

Minusy: Rooms are now very old. I asked to be moved to one of their newly "refurbished" rooms and what a disappointment! The refurb is basically a lick of paint and a new carpet. Same old tired furniture, bathroom suite, electrics etc. Sorry Hilton but that is not going to be good enough to retain guests. Sadly, in future, I will use one the many new and modern alternative hotels in Addis.

Plusy: Delicious coffee pizzas Comfortable bed

Minusy: Check in desk staff not helpful. Also no interaction from any management during our weeks stay . Housekeeping is disgraceful carpet not vacuumed once in our stay of a week . Bathroom filthy shower curtain Mouldy and smelly. Toilet bowl only cleaned at the top, stains all over the outside of the bowl, old nail clippings on the floor . Stains on walls, carpet , dirty curtains filthy balcony. Bed pillows need refills. The whole hotel is old and shabby but with a bit of standard cosmetic work and some proper cleaning would really be a benefit. Definitely would not recommend in the condition that it currently is . We also looked at another room as we wanted to change when we arrived however was worse and cost more than the one we stayed in .

Plusy: Rooms require more amenities

Minusy: the room service time

Plusy: Spa was very luxurious.

Minusy: Had difficulty with the booking. They had my name in their system, but didn't have my reservation.

Minusy: Shower leaked. Could hear sounds in corridor and construction in another part of the building.

Plusy: Location and wifi is fine .

Minusy: Restaurant is closed and opening time ,total un acceptle.room cleaning very late ,when I came back from outside iw was not ready .the after noon near evening.

Plusy: Friendly staff. Swimming pool seems very good. Also gym

Minusy: Rooms a bit old. Bathroom to improve (tiles, no curtain, etc). Breakfast can also improve in presentation and quality

Minusy: Nuggets around the hotel

Plusy: Blisko kolej miejska, tramwaj

Minusy: Daleko od centrum.

Plusy: A very nice architecture with a traditional touch. Awesome staff.

Plusy: The hotel is beautiful. We enjoyed the free breakfast and appreciated that there were many options for food. The pool is beautiful. Room service and baggage porters were helpful when it was time to leave for the airport. It was nice to have a small balcony.

Minusy: The only issue was that the shower is a little awkward. It is a large tub and was a little hard to step in and out of. The shower doors came off track while getting in and out of the shower.

Plusy: Convenient to have a quality restaurant in the hotel. Friendly staff. Large rooms with balcony views. Bottled water provided in rooms each day.

Minusy: Wifi in rooms was not consistently dependable.

Plusy: A nice place to relax in Addis even with a pool. Can easily be reached from the Airport. Very good breakfast bufet and friendly stuff.

Minusy: English skills of the stuff depends a lot on the actual Person ;) To get warm water might take a while.

Plusy: Room (suite) was clean, large and the bed is comfortable. Airport shuttle for free.

Minusy: Pool was not usable during our stay, due to cleaning & repair. Lack of English speaking knowledge. The hotel staff was not able to arrange a taxi ride with fair prices (we payed 3x the price of a normal taxi with a taxi that was called from the reception). Considering the permanent traffic jam in Addis, the hotel ist not well located for any city activities. Ensure that you book (and get) a room with a pool view, otherwise the view is not that nice and really loud in the night. Only medium warm water in the shower.

Plusy: I liked the suit.

Minusy: The Gym location.

Plusy: Management was very responsive to my request and addressed issues I raised in my previous stay ... WiFi worked very well both in the room and the lobby.

Plusy: The restaurant staff are good.

Minusy: There were cockroaches moving around my room. The water was lukewarm. I couldn't have quality baths. There was lady from housekeeping knocking at my door at night for the whole 16days of my stay. She will just say, "just checking Madam" The security guy who is opening the gate beat my friend/brother when he came to pick me with his taxi because he thought he was taking business from the hotel taxi guys. But I did confront him for that and he stopped it. I love the place but this time around, I am disappointed.

Plusy: the room is clean. Staff has good English easy to communicate. food all tasty. customer service and facilities are excellent. I could say that i am a satisfied customer

Minusy: I am well satisfied

Plusy: The bed is comfy . Highly recommendable

Plusy: Bad internet

Minusy: Ok I have professional internet

Plusy: The staff was welcoming, hospitable & accommodating.

Minusy: I DID NOT like that the security tried to block me from walking into the hotel with a bottle of water. That was absurd! The manager on duty eventually spoke to security allowing me to enter with my water.

Plusy: THE SERVICE IS GOOD. HIGHLY RECOMMENDABLE

Plusy: That the name was Intercontinental

Minusy: The service was poor and the up keeping of the hotel was poor for a Intercontinental

Plusy: The entire environment

Minusy: Nothing

Plusy: Very light and airy lobby. Room very large. Collection from the airport went well. There was a kettle in the room and tea but no coffee. Wifi worked satisfactorily. Porridge atbreakfast tasty and omellettes made to order. Other than that it really was not up to the standard we expected for a supposedly 5 star business hotel

Minusy: THis is not part of the well known Intercontinental chain and is way below that standard - see below. The hotel over charged us and we spent 30 mins waiting at reception whilst they supposedly sorted it out. We went back to wait in our rooms as they said they would phone us, They did not phone us so we went down again and saw the manager who said it was all resolved. We asked to pay then but the manager said we could pay this evening. In fact we had to go through the whole rigmarole that evening. To .be fair we did eventually pay what the booking.com stated. The bedroom was poorly furnished with very shabby furniture. There was a tiny desk with barely enough room for a small computer because of the large TV on the desk. The room looked out onto a building site. There was only 1 set of towels and it took until the next day to get a 2nd set. The single bath robe disappeared after the 1st day and never reappeared. There was rarely anything more than tepid water in the shower which would have suited a midget from the height of the shower. The bath plug did not hold water so baths not possible. The sink plug stuck on the 2nd day so we could not drain any watet away. The clothes drier was broken. There was no hair drier. The bathroom was even shabier than the bedroom. The cross trainer and most of the bikes in the gym did not work properly. The massage service was OK but we had to wait 20 to 30 minutes past the booked time 2 days of the 3. Be warned - the deep tissue massage is brutal - bring a bullet to bite on. The breakfast buffet was unexceptional and several bread items were very stale. We had one lobby snack - spring rolls which were heavy and doughy with not much filling.

Plusy: Obiekt obok lotniska. Pokoj ladny i czysty. Sniadanie ok.

Minusy: Trzeba bardzo pilnowac swoich transferow i przypominac. Nie dzialalo wifi.

Plusy: The bed was amazing, the room was clean, the coffee was great too.

Minusy: I asked for a wake up call and she said yes of course but I never received one.

Plusy: Rooms are nice and comfortable.

Minusy: The lobby areas really need a make-over. Just blah, and not useful. Late arrivals’ noise carries up the central atrium.

Plusy: Location.and room were both excellent. Service also very good

Minusy: Excellent quality hotel for a very reasonable price. Easily the best option if you have to spend only one night in Addis in between flights.

Plusy: Close to the airport, clean by Ethiopian standards, had toiletries and hot water, not standard in other Ethiopian hotels I stayed in.

Minusy: Food in evening poor- supposed to be pizza, but not as we know it. Also, they served orangeade in refilled bottles that were not clean, I sent it back, they still charged me for it. Door keys didn't work- every time you went out you had to get someone with the master key to let you back in. Didnt give the wake up call I asked for.

Plusy: The hotel is very close to the airport and offers a free shuttle service.

Minusy: Some small insects in the bathroom. The bathroom (shower and WC) needed some maintenance.

Plusy: The highligh of the place is the staff. Always available to help and give tips :)

Minusy: The shower in the ensuite was poor -_- having a good shower makes a huge difference when you start a day. Unfortunately it was poor. Everything else was great though - comfortable bed, fruerndly staff, clean and the breakfast was much better than I expected.

Plusy: Clean, and the staff were great :D

Minusy: My room was very very cold.

Plusy: the price

Minusy: the area

Minusy: My property such ipad and money was stolen from the room while eating outside.

Minusy: I got fleas from the hotel room and the staff were unhelpful when i tried to check in. My friend had booked on kayak and I asked for the same rate she received, they said so, and quoted me a rate double that. Then when I started to use my phone to book online they said that they wouldn't honour an online booking because I first came as a walk in client. Ultimately, I booked on Kayak and they gave me a room, but it was an hour long ordeal at 10pm that no one needed.

Plusy: Free breakfast, showers had good pressure and heat!

Minusy: WiFi wasn't good and the road outside the hotel was not good for a car

Plusy: Good value for money, wonderful staff, near the airport,breskfast exellent! Free ride to airport! The hotel got us a nice uber driver who took us around the city, so nice and cost was affordable!

Minusy: Hotel driver be in a better place visible to new visitors. We waited for over an hour for pick-up but all in vain. Being new at the airport parking, probably we couldn't see the hotel vehicle or it never came at all! Apart from that, our stay was fa ntastic!

Plusy: Big clean room. Good value for money. Complimentary airport shuttle is great. ATM right by the hotel.

Minusy: Location. Not really much around. Taxis don't know the hotel so it is not easy to explain to them. Mattress was very soft and uncomfortable. The first night we had roaches in the room. We asked to change rooms but the night staff didnt let us. They were much more accomodating the next day and we got moved to a better room.

Plusy: A very nice breakfast provided and the staff couldnt be more pleasant and accommodating.

Plusy: Fantastic and helpful staff. Well organised free shuttle service and excellent breakfast.

Minusy: Nothing that I remember

Plusy: the staff was amazing and friendly and ready to help , great food , the rooms and the hotel in general is very clean ,great location close to everything and at the same time quite neighborhood , there is a hotel taxi that can take you around,very polite drivers, everything was perfect.

Plusy: This hotel is really nice without the extravagance that comes with larger and overpriced big brand hotels. The staff here really aims to please. They will go out of their way to help make sure you have a great experience. Rooms are comfortable and the bar and restaurant are pretty good.

Minusy: While my taxi from the airport found the Caravan Hotel no problem, other taxi drivers in town had no clue. Even though a had a card from the hotel with their address, multiple taxi drivers failed to locate the hotel. Also, the listed phone number for the hotel wasn't functioning so I was able to reach them to get directions. I would suggest that they print a small map on the back of their business cards!

Plusy: It is a very good structure. They came pick us up at the airport at 3:30 a.m. and that's not a given. Breakfast is abundant and the restaurant is open for all 3 meals (the prices are well conceived, for the range of the hotel). There is a laundry service, but it's too expensive for our taste. The surroundings are not the best, but in Addis Abeba it is very difficult to find a "quiet" neighbourhood. It is also true that we never felt unsafe, because the hotel is very well protected. If in Addis, we will be back!

Minusy: Neighbourhood a little sketchy