Hotel Metropole

location is great.

My room was in need of refurbishment. It all was pretty outdated. Shower (in the bath) was difficult to operate. i asked for a wake-up call, but never got it.

The reception area was nice.

Could not check in until 3pm. Wall paper torn off walls in room. Took a deposit on arrival which still has not been returned 4 days after checking out. Could not avail of the late check out option. No service in the reception area only the restaurant. Restaurant did not accept revolut cards only Visa cards. Some staff were rude.

Aesthetics of the hotel are nice

Rude staff and a makeshift room. Asked to pay for an upgrade but we're told there were no rooms. Same day we heard two ladies being told their room was being upgraded for free. Poor customer services

the lobby is amazing! some of the room are amazing with great energy.

.there is some rooms that are very old and looks very bed. the smell was awful although, we asked the stuff to change our room, and they were very survey and upgraded us to an amazing room! the BreakFast is very basic.

Good location

Very dated hotel. Massively overdue a refurb.

nothing,unfortunately

it was disgusting...I live in the room on the first floor.And there I can hear all the sounds outside my room.And in the room there was big problem with a bathroom.Firstly,terrible smell.Secondly,the water on the floor.I don't want to return in this place.

The location of this hotel is excellent, it's right in the center and of walking distance to everywhere we wanted to go. Our room was spacious with a comfortable bed and we were given free late checkout.

Very old hotel! The furniture looked so old with scratches all over it. They really need to renovate the place as it looks disgusting. We weren't given robes, slippers, lotion, etc., which are things we expect from a 5 star hotel, especillay when they are usually given at less "fancy" hotels. On top of that, there were only two tiny pillows on the bed and when we tried to take a bath the water was murky blue??!

The location is right in the Center of Brussels. The rooms are spacious, and clean. The hotel has a History, is classy (only from the outside).

The Hotel desperately needs a renovation. It is falling in ruins, I noticed that the walls and the decorations are stained, lost their original colour, are sometimes even broken. It looks like abandonned. And its a shame because it is a Historic old hotel, which could justify the high prices in the cafeteria. but right now, it doesn't. I will not be coming back unless a renovation is done.

location, interior and breakfast

Me and wife were assigned to a room with broken heater. After complaining the stuff put us in another room with a broken heater also. Luckily we had a ground heater that warm a little bit the room. We didn’t complain again because we were tired and wanted to enjoy our vacation I’m very very disappointed 5 star hotel with terrible service

Location and breakfast were good

Room. I booked 1 superior double room. On the pictures it looked great but in real it was defenitely not. Room was located on 6th floor but it looked like the attick. Furniture was very old and damaged, floor carpet, furniture, bathroom looked like it was 30 years or more renovated for last time. They should defenitely not sell it as a superior room.

It is not 5 star hotel. Facilities are old and not clean enough - mold on the ceiling and dirty bathroom.

Located in city center

Very old and dirty rooms, with peeling wallpaper and broken furniture. We had a huge cockroach in our room and hotel did not even managed to give us a normal discount afterwards. Service is bad, almost impossible to call reception or room service; cleaning staff doesn’t not work well neither.

The restaurant and bar are very nice

The rooms and the cleanness

Nice entrance and restaurant.

The room was far from 5 stars. I would say 3 is fair. Very overpriced for what you get and the pictures are misleading is every way.

It suppose to be a 5 stars hotel and in 4 days they couldn’t remove a dirty glass, we drank coca in it and it stay till the end dirty. I ask at the reception for fill up the mini bar twice. It never happened we bought our water outside. Now way to give it 5 stars I know what that means. But the ubicación is just fantastic we love it

We could not turn heating off, ending up with 27 degrees in our room. Problem was not fixed and we were offered a room of lower category than what we paid for. We decided to keep the room and sleep with windows open while 2 degrees outside. In general not what we expected. Took us 30min to checkout. Long cue and only 2 receptionists for such big hotel especially during Xmas period.

Good location

The room looked nothing like the pics on booking.com. Very very old Rooms in desperate need of renovation. Bed was extremely uncomfortable.Would not stay at this hotel again

Good location

Room is too old.

Location was perfect

- A long time after check-in hour, the rooms still weren't available. They said, they were still cleaning them, but when we went to the concerned floor, nobody was cleaning so they made us wait for nothing. We went back to the reception to ask why were not allowed to enter the rooms and suddenly it was all fine and they gave us the keys. - One room was very cold because the heating was broken (middle of December!!). - Crawling disgusting bugs on the carpet!! - One of the 4 rooms we had booked, was ancient history old and dirty - I called the reception from inside the room once and the lady on the phone was extremely rude and unkind.

Good location. Nice hotel. Bath is good.

Services was bad. I came for holiday and stayed for 3 nights. In the room, they do not provide water, tea, coffee and kettle. Tried to call housekeeping and reception took too long to answer the phone. Every month, they came to knocked your door and tried to clean your room, and never care if the guest were still inside the room sleeping.

The downstairs / lobby area was so nice couldn’t fault it.

First room we got was so bad it’s advertised as a 5 star hotel and there was marks on bedding , the skirting boards around the whole room were scuffed and paint coming off also same on the doors and behind the bathroom door Pipes exposed . Then they upgraded us which at first we thought was great , it was better and bigger but same problems plus doors to the balcony can’t be closed properly . also no information given upon check in wasn’t told about the fitness room , about room service about anything that we might need to know while staying there . It was such a surprise considering how nice the downstairs lobby was etc . It wasn’t till we found the visitor book that had fell behind the table that we even knew about the fitness room

Public areas were clean but it did not feel welcoming.

Although it seemed that some parts of the room had been refitted in the near past, it remained tatty and poorly equipped. The room was very cool when we first arrived.

The atmosphere and the location

The beds are too small, the facilities are very limited

The hotel does not have neither a lobby, nor bar. The rooms are either big, barely any furniture, or small. It is run down probably was worthwhile in 1910.

The room I got in no shape or form looked like the one I booked. They apologized for not having the room size I booked, offered me bigger one, which was dismal, barely had furniture. So decided to check out, but the hotel refused to refund me, said it was not possible. This place needs some serious revamping it is a disgrace, price/value are dismal. I have been in over 36 hotels in the last 2 years, I never gave any low ratings (below 7.5).

It had a nice bathroom

The room looked really old with patched up wallpaper and had stains in the carpet.

The beauty of the building and the common rooms. The old lift. This is a beautiful heritage place. The size of my bathroom and the bath itself.

The service and the room commodities. My room had two times no electricity. As soon as I used the hair dryer, the electricity went down. The heating did not work then I was given instead a small heater...Why then if the heating was not working, I was given this room? The room view was on a small narrow courtyard that looks dull. Most importantly, there is a total lack of daily management in this hotel. On a morning, I came out of the bath to see hardly a guy entering in my room without knocking first. He immediately disappeared and I heard excuses, but why to enter a room without knocking? It was 9h15am in the morning...

Some of the staff are nice. The location is somewhat convenient

I was kept waiting for 3 hours to check into my room. The hotel's official policy is that you check in only after 3 pm. If you arrive before then, you'll have to await for room availability. The manager selectively checked in many people ahead of me.

Lobby was picturesque with marble and high ceilings. Rooms and rest of the building were not maintained well.

Room not at all as advertised. Grubby, Paint peeling, much smaller than advertised. Cold, damp feeling in room. Staff always too busy to help, rooms not ready on time. Not even a 3 star, not to mention a 5 star. Window faced a dark courtyard full of trash

lovely olde worlddecor

inability to provide non feather pillow for allergy sufferer

Not rated accordingly. Hotel needs major uplift

Room is very old. Charge €6 for a bottle of water.

Location, old world style and size.

Felt really dingy. Definitely in need or better upkeep. Definitely did not live up the four star rating.

Center of Bruxelles

-- no hot water in our room, hotel did respond by moving us which was quite inconvenient to repack after unpacking -- poor service overall

Location

Very old hotel. Rooms small. Not many public areas to relax

It was clean, and easy to get to anywhere downtown from the site.

There was a lot of construction outside, and the rooms felt a bit outdated (not just rustic but simply old)

Location

Staff has no sense of customer service,

This was once a very nice hotel. It is a bit tired now. Major subway construction going on in front of the hotel. It is a bad sign when instead of a mint on your pillow, they leave ear plugs. It was once a 5 star hotel, but it is far from that now.

Fuse blew and all the electricity in the room went out. 15 minutes to get someone to fix it. Major construction in front. Temperature gauge doesn't work in the winter. The heat was always on and the room was very hot.

old hotel, nothing has been updated, the images of the hotel far from the quality you will see. Locals told me area is dangerous and far from where they would chose to stay.

low quality arrangements. 2.5 star quality. not the Lux hotel I was hoping to experience.

Good location and beautiful old lobby. Friendly staff. Free mini-bar access in room.

Rooms are old and run-down. Maybe they were 5 star 30 years ago. but not today. No coffee machine or water heater. Pathetically slow WiFi.

Location and helpful staff.

The noise in our room was so bad that we were not able to sleep without ear plugs.