Tani wynajem aut — Palm Springs

Total fail!

Minusy: There were no cars available when I landed at airport. I was left totally stranded in an isolated city. Unacceptable!!

Minusy: They had no cars! I had to scramble and pay double from Dollar ag the airport

Bait and switch

Plusy: Charged $200 more than the reservation quoted

Dirty vehicle / Overcharged for 1 day rental

Plusy: Not much

Minusy: Vehicle was filthy. Brought the car back prior to the drop off time. Charged me for TWO day rental. Made me wait in a long line to TRY get my money back

Long Pickup Line, Slow Process

Plusy: Car was nice.

Minusy: 30 minute line to get a car from Palm Springs Airport. Not enough counter workers for the demand. Very slow process.

The problem was about pick up

Plusy: A fine car. I love that we retrieved our car right at the airport.

Minusy: Two things: 1) pick up took way, way, way too long. I don't think I should have to wait in line for 20+ minutes to get a car I reserved. There's got to be a faster way. First I waited in line and then they had me wait over by a pillar so someone could retrieve the keys. It was awkward and slow. 2) I like to buy the insurance; but buying it the way I did through this web site I got a third party insurance, and that wasn't clear.

Extremely poor!

Plusy: Not much

Minusy: Personal service!!

Easy pickup

Plusy: Pickup at Palm Springs was great

Huge lines

Minusy: The line was so horrible we cancelled the reservation and switched to Alamo

Worst experience of the year

Plusy: I did not like anything

Minusy: I was turned away at the counter as I stood there in an airport with my children. The reason, the very rude woman claimed she couldn't read my card. It is worn, that is true, but you can see it and it scans. There was no customer service. I had a reservation. They were HORRIBLE.

Ignored our complaint that GPS did not work

Plusy: Car was OK

Minusy: After first day the GPS system, for which we paid a surcharge, stopped working. When I returned the car I asked that the charge be removed from our bill. The clerk at LAX tried for 10 minutes to get the GPS to work and could not. I finally said, "See, that's what the problem is." She said since she couldn't get it to work she couldn't give us a credit. Budget just lost a customer.

Horrible pick up expereince in Palm Springs

Plusy: Price.

Minusy: The wait time in line was over 30 minutes which is to be expected if you have snagged a good rate....just like everyone else. The counter time for me was ridiculously long. At one point the desk agent just left, another 10 minute wait, while she identified which car we would have. She completed the transaction cheerfully and then told us to wait by a pillar to get the keys. WHAT? I have a car but no keys? We waited politely for a few minutes and then approached another agent asking what was going on and she essentially said it wasn't her problem, go back to the agent who had sent us to the pillar, who then sent us back to the pillar to wait, impatiently at that point. We repeated this until finally the second agent said there had been a mistake with the placement of the keys and she got us a new car, with keys this time.

Minusy: No car available at scheduled time Agent at counter irritable and tried to put me in a minivan when that was not at all what I reserved Another agent upgraded the client next to me to a BMW instead of making them wait - mine did. It Then overcharged for "prefueling" and was annoyed when I brought that to his attention Car was not clean- windshield dirty

Terrible customer service

Plusy: not much.

Minusy: We had a malfunction with our vehicule and the customer service at the drop off counter was terrible. We were inconvenience with two small children in our car. Had a scary drive back to the drop of location per the emergency line and then got scolded and told by the counter members that I needed to stop and fill up the car before returning the BROKEN car. I wouldn't use dollar again.

Minusy: The policy about needing a flight itinerary to rent a rental car on your debit card is absolutely ridiculous! We will a 30 minute Uber to get to the rent of car place and were denied!

We had to wait 3 hours to pick up our car

Plusy: They were out of cars. After 3 hours they tried to give us a lower class of car without adjusting the price. They finally gave us a van.

This was a terrible experience

Minusy: Office was closed even though I had called earlier in the day since my flight arrived close to the time the office would be closing. I took a taxi to a second loction & they were not helpful. I ended up renting from Budget.

Look out for drop off at airport

Plusy: Car worked fine.

Minusy: Pick up and drop off completely disorganized. 30 cars in line to drop off with only one attendant at Airport. Had to leave the car after 30 minutes. 24 hours and have not received a receipt.

Not happy with booking through Kayak.

Minusy: Was certain the booking was quoted in Cdn $ but when I picked up car I had to pay in US$

Minusy: I didn't expect any added insurance cost that more than doubled the initial price I wad given from priceline. I was put on the spot and unsure of whether the insurance was necessary or not.

Be cautious regarding deceptive charges

Plusy: Car was clean and nice

Minusy: originally booked for 10 days. When at the airport counter to pick up the vehicle, I explained, plans had changed, and would only need it 5 days. I told the agent, I could cancel the reservation and open a new one. The agent said not to worry, that I could get a refund for the time not used, when I return the vehicle. When I returned the car, a new agent told me that it was not company policy to give refunds at the counter. Corporate would look into it, needing 2 weeks to get back to me on their discussion. Waiting 2 weeks, I made several calls with no results. However, eventually, a credit was issued to my credit card... Corporate never did contact me.

I paid for an SUV... they gave me a 4 door vehicle (non SUV).

Minusy: The vehicle was not roomy enough since I have a wheelchair, it took up most of the trunk space. Also, the vehicle's "change oil" sensor came on after 5 miles or so. The car itself is nice but not for a family of three with wheelchair. It was clean and seemed to be fuel efficient. The price of the rental was more than what it should be for a 4 door economy, opposed a standard SUV.

Major Crackdown on Debit Card Users

Minusy: I was unable to use my reservation at Thirfty as they do not allow local travelers to rent using a debit, you must have an airline reservation to demonstrate you are going to return the car (many other rental agencies do). There is apparently mass fraud in using debit cards, but they were entirely unable to accommodate me, despite having two forms of ID including my passport...