Plusy: The staff at both pick up and drop off were very helpful.
Minusy: The price was more money than priceline had quoted. On priceline I clicked the option to add my spouse for no charge however when I went to pick up the rental I would have been charged $13 a day on top of the additional expenses. The staff at pick-up was one person, she did a great job but there was quite a backlog. More support for her would have helped the process go quicker.
Plusy: Pickup and drop off were very easy.
Minusy: I cannot provide one instance regarding what could have been better. Everything was great!
Plusy: First vehicle had a major issue, they got us back on the road quick and hassle free.
Minusy: No explanation on $200 deposit by credit card in advance - no help when my temporary card
( replaces by bank due to fraud) was not accepted by their software.
Will never use dollar again
Will not use advance car purchase again
Plusy: The check in staff was very good as was the return staff.
Minusy: it was fgine.
Plusy: i was going to be charged over double what i was quoted. i know deposits are necessary, but that was exorbitant and also should have been stated when i made the reservation. i had to find other means of transportation as i hadn’t planned for this.
Minusy: be up front about ALL costs (including deposits) DURING BOOKING
No rental cars and no sign
Plusy: I arrived at the Ckeveland Airport Rental Car Center to dung the Dollar counter dark and quiet. There was no sign saying they had closed and we’re out of cars. That information was relayed to me by the much more helpful Budget agent next door. I called Dolat’s 1-800 number and was told it was my fault because I didn’t notify Dollar that my flight was late. How could I notify them when I was in the air? The Dolkar agent told me my best option was to return the next morning to rent a car.
Minusy: Poor customer service and the fact that I never got a car.
Normal Rental, Very Expensive
Plusy: Rental was as expected, backseat and windshield on the inside were filthy
Minusy: Very expensive rental charges, websites advised of high demand for vehicles, but when I picked my car up the lot was full of cars, hmmmm?
Plusy: Rental was great.
Minusy: When i arrived they werent sure if they had what i needed and had to check which took too long. There was only one person at the desk and a line of 8 people. Dropping off, not sure where to go because the lot was full and nobody came out, they just stared at me.
Plusy: Not to bad of a line and the desk mane was very good.
Plusy: Front desk great service.
Minusy: Drop off at O'Hare is confusing to say the least
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