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The rooms were clean and comfortable, with air conditioning. The food was tasty and reasonably diverse. Most of the staff did not speak anything but Bulgarian and were unable to respond to guest needs/requests, while one of the receptionists was exceptionally negligent and rude. The nearest decent beach is 450 meters away, the closest one is bad. The hotel has 4 floors and no elevator. The safety deposit box was located in the reception area and an additional fee was charged for its use.
Only the terrace.
The view, fairly the restaurant. The shower was broken, the toilet seat was broken, the sewery of the toilet was leaking - so you can imagine what a pleasant view to have when going to rtoilet, the temperature of the water was changing from hot very cold, the air conditioning unit was making a lot of noise so it was unusable at night, the bad sheets were not changed not even once in the 8 days of my stay.
The food is good.
Rooms are reasonable, however no beakfast was included.
It is a newly built hotel with a nice pool, quite good breakfast, the restaurant looks good. a lot of signs on the road showing the way to the hotel (I saw them the next days, because it was night already when I arrived :)) We stayed in an appartment with a nice seaview, balcony and everything needed: Tv, A/C First of all, the location of the hotel is not really in the main Golden Sands resort. We had to drive a few kilometers to reach Golden Sands. It's an area with hotels, pensions... etc which is not bad, but it's not a walking distance to the resort. Other issue is that sometimes water barely reached the top floor in the most busy hours... flow was underdimensioned
Staff speaks English and was firendly. Even the check-in is up to 19,30, we were accomodated without problems after a night time. No particular place for the shower; the water simply flowed into the bathroom until the room. Not enough parking places. I forgot some clothes in the closet and could not recover them. I think the cleaning women have enjoyed them...
Excellent food, good quality staff
Working air-condition, daily cleaning, easy free parking - we use car every day, pool, near to Golden sands or to Albena, good buffet breakfast, good price. There is no lift so be aware about your floor. We haven't a sea-view because of a big tree and other rooms probably because of new hotels in construction. Nearest beach is not satisfying and it's 166 stairs to get there (I'm not joking!), so take your car or catch a bus and go to real beach. Breakfast is good but lunch and dinner were terrible. Still the same menu, some meals was acceptable, but most of them not. We have a full-board but I strongly don't recommend it. Pay only for breakfast. It's a good place if you accept what can you get.
The pool and the restaurant are great. Also the peacefull environment is great for relaxing. I also enjoyed the fact that they had wireless internet (but at higher floors it cannot be reached) At the moment the hotel is not 100% finished and during the day there is noise. Also the beach is not 200m from the hotel, is aprx 2 km from the hotel (it takes 40 min walk). The hotel is 200 m from the sea but there is no direct access.
The room was very good, quiet, clean, with amazing view
Very good value for money, good location in front of the Chaika sandy beach although almost 1 hour walk from Golden Sands center but we were aware of it before arrival, very nice and simple interiors, good breakfast, good reception service, very nice view over the sea. Clean apartment but with place for improvement - more attention to the bathroom, just one bathroom for 3 rooms apartment.
centre of of town No atmosfere
The kindness of the staff and the general conditions for a short business trip. no
The hotel is fine and the staff was very nice, room service food was excellent - and about the location - well - right in the centre of varna - so we liked it and will stay there again -Just the A/C was not working properly both times when we stayed there and there was no one to fix it.
All the staff are great, spoke ok english and could not do enough for me and my partner Breakfast could of been better
value and location
Personal understood english, brekfast was good, bathroom is good. Hotel is good for short stay. location is wery good. hotel needs repairing, the furniture is used, it's used and it more looks like 3 star hotel not 4.
Good location, roof terrace restaurant/bar excellent with good food. Friendly courteous staff room service very good
close to Varna city centre with great views from roof top bar of cathedral & black sea.
The staff was excellent!!!!!..They were so helpful especially Valentine..She helped us and we really were impressed by the way she went out of way to make us comfortable.
Good sea view; peaceful zone; We stood there 4 nights in 2 rooms, bad timing, but it didn't happened only to us...another couple that came in the same day as we arrived had the same problem and it seemed that it was the second time that they came there and the second time to happen this rooms "issue"; So we spent our first night in a room without sea view, tv antena, remote control for the tv or a window that opened...and also the room was just next to the laundry room. practically no parking places; far from the center of Golden Sands and the beach in front of the villa full of stones.
Very nice view of the sea. The hotel is good just for family with very young children because you have 2 small swimming pool and isn't necessary go to the hotel's beach (many rocks in the water you can broke your legs). Daca aveti alternative, alegeti alt hotel din Golden Sands! Very poor breakfast. Sauna is not free of charge. No internet in the rooms, just in the lobby. The hotel is far from the center of Golden Sands (15 min. by foot on the semi-dark streets). Because of the free entry policy to the hotel's beach for anybody from the village (not just for the guests hotel), you have to run at 8 a.m. to the beach to keep an umbrella or lounge chair...
The hotel was much more that we expected....... Was a little bit to far from golden sands beach... Like 10 minutes to walk
Only the the view to the beach and maybe the quiet. The hotel beach is not proper for having the bath in the sea. Too little sun chairs and umbrelas on the beach. Too much sun and light in the room (the curtain too thin).The cleanness was not daily! Our doubleroom was not the same with what we saw on the booking picture (smaller and without the bath)! We consider the price too much for the offered conditions. (On the BRIGANTINA HOTEL front door there are the following inscription:"rooms from 36 to 66 E". We paid 68 E through booking and the room was NOT the best one! )
location. the staff at the reception
simple, friendly staff noisy, smoking guests
price, proxity to beach. pool was emptied during our stay. power cuts in the evening resulting in total darkness. no proper air condtioning, run down communist architecture, staff not conversant in english, poor matrasses
The price was good enough and the location of this hotel wasn't too far from the beach.
Jeden z niewielu hoteli otwartych w listopadzie w okolichac Złotych Piasków; ze względu na dobrą pogodę (ciepło, słonecznie) można było korzystać z atutu bliskości plaży, darmowych w tym okresie leżaków, itp.; cudowny widok z wyższych pięter prosto na morze. nieczynne baseny "otwarte", łaźnia parowa dodatkowo płatna;
basen oraz pokoj z widokiem na morze słaba znajomość j.angielskiego przez kelnerów, brak możliwości skorzystania w pełni z oferty hotelu
personel mówiący po angielsku, dogodne ceny pokojów 4 osobowych, niedaleko do plazy, basen, tanie trunki i napoje bezalkocholowe w barze, mini sklepik w hotelu sniadanie w formie stołu szwedzkiego lecz mało apetyczne-wszystko smakowało jak by było zmielone kilka razy, kurz w pokoju.
It was close to the beach; the breakfast was good we paid by card and they request us some information about the card - and it wasn't normal; the air conditioned didn't work on heating; the parking is not for free and we paid for 24h - 12 leva
I liked the view of the sea. The hotel is situated less than 50m from the seaside. Even tough they have Air Conditioning, the cooling system is no use at all. I left the Air Conditioning system on during all day, and in the evening the temperature was still hot (even tough it was cooler than before I started the air conditioning system)
Actualy,nothing.Everything is old,comunist,style. The air conditioning works only like a fan,I did not stop it 2 days but the temerature inside my room was still higher after that 2 days.And after I park my car in the parking of the hotel,my car was missing the both side signal direction.
I liked a lot leaving the hotel each time I left for the seaside or the pool of another hotel coz this one has no pool. Old comunist furnish and no air conditioned even if outside were 38 degrees Celsius !!!!!!
The grate thing about this hotel is that is really close to the beach I did not like a lot of thinks: The air conditioner is actually a fan, it only blows hot air. The breakfast was terrible, the elevator is trying to kill you when you get in, the doors were closing really fast.
Nothing Too low quality for hotel 4**** and for other Golden Tulip hotels.
the food was great; nice staff; good facilities no juice for breakfast; the elevator was too little
95% of staff were fantastic. A couple of them, I reported. when asked for something, walked away muttering. Very rude. Heard them yell at old folk in the dining room. Loved the hairdressing salon. Friendly reception area. A very bad experience in some areas. As above. Most important, I'm quiet, independent. A poor sleeper, I wanted my herbal tea in the early hours, the joy of making myself a 6 am cuppa. It could not be done, they refused me a kettle. I had to buy my own kettle. Only hotel inAlso, the fridge was actually warm, because its shut in a small cupboard. I had to get ice daily to keep my medication cold.
Easy to find. Checking in and out was straight forward. Staff English speaking and helpful. Rooms nice size and clean. Euronews on T V in room was in French. At bar charged 2.30 Leva for 330 Ml bottle of Kamentza when on menu this charge was for 500 Ml. Did complain, staff agreed this was wrong but nothing was done about it.
Location and value for money Room too warm at night, air-con did not work
Wireless Internet access & efficiency/friendliness of staff.
central to the sights and shops of Varna / value for money there was a poor choice for breakfact on my first morning
Personnel was very friendly, fast in serving and accurate, rooms were impressively spacious,restaurant had the best food I enjoyed during my stay in Bulgaria. Small TV,extremely small and old TV suitable for two star hotel!!!
Airconditioning didn't work properly