Hotele: Mumbaj

Plusy: Overall service was great!

Plusy: Very clean Excellent services Location

Minusy: Nothing at all

Plusy: Everything was great, but it’s the staff who make it exceptional

Minusy: Nothing

Plusy: Customer Service

Minusy: Food. I had food poisoning from eating the kebab platter that I ordered.

Plusy: Location Courteous Staff Facilities

Plusy: They somehow managed to make my wife and I feel like the only guests in the hotel. It seemed like there was nothing they couldn't to for us. The concierge brought someone in to set us up with SIM cards, tied up the loose ends in our travel booking with another Oberoi hotel, arranged for a car to take us to the airport set up a tour of Mumbai, as, well as a private cooking lesson with one of the chefs at one of the 3 restaurants on site. They also sent flowers up for my wife just because. It was such a wonderful experience that it's difficult to sum up. Bottom line, ignore any other option, or deal, or what-have-you. You will not find a more incredible experience anywhere.

Minusy: Absolutely nothing.

Plusy: The butter was yummy

Minusy: Nothing in particular

Minusy: Slaba obsluga w restauracjach

Plusy: Pink Indii na pewno .... Tak uważnego hotelu, co najmniej. Nie bar!

Plusy: The service in this hotel is first class. Staff can not do enough to make your stay enjoyable. From a late check out time to the service after I had left (I left my phone in the hotel Lobby) they went above and beyond my expectations.

Minusy: Some rooms are a little in need of an update but for the price and the service it’s good value

Plusy: The Service from the room cleaners to restaurant staff were commendable.

Minusy: Breakfast should always be included in any room as complimentary...like any 5 star hotel in Mumbai.

Plusy: Śniadanie bardzo różnorodne, każdy znajdzie cos dla siebie. Pokoje przestronne, personel pomocny.

Plusy: Lokalizacja, europejski standard, dobre jedzenie.

Minusy: Ceny w restauracjach.

Plusy: The club lounge amenities combined with the excellent staff customer service makes this resort one of the best in Mumbai. The staff pays attention to every bit of detail!

Minusy: I fell sick on my last day in the hotel, but the staff was very sweet. They even sent me an in-room complimentary breakfast on the day of my departure and allowed me to check-out late. Hands down, the best hotel in Mumbai!

Minusy: Couple of time experience that trident Nariman Point restaurant short of capacity against guests during morning breakfast.

Plusy: The hotel is truly awesome and luxurious. The staff is very courteous and very helpful. The location is fantastic. Can's say enough nice thing about it. Highly recommend it. Al my next says in Mumbai will be at Trident.

Minusy: Can't think of any.

Plusy: Breakfast to good so many dishes in breakfast.

Minusy: All things are better.

Plusy: Wonderful location. Staff were excellent. Breakfast was good. Received an upgrade to sea facing room. My kids enjoyed their stay specially the pool.

Minusy: Bathrooms are too small. At times you have to wait to have your table for breakfast at restaurants

Plusy: Almost every thing.

Minusy: Long lines for breakfast Some staff no smile

Plusy: As a client from East Asia , the breakfast the hotel provided could not meet my requirement, only one pungent cuisine(chicken or fish) everyday and lack of options, I understood the Indian love the vegetarian diet, but as the international hotel, the breakfast's standard could not match the Sofitel brand.

Minusy: The selection of breakfast is poor.

Plusy: Concierge was excellent. He helped us tremendously in planning our one day visit to Mumbai.

Plusy: The staff were excellent and the breakfast was of a high standard. Location is handy for the nearby business district but it is quite removed from the interesting tourist areas in South Mumbai.

Minusy: Hotel is showing its age slightly and could do with a refurb to adjust to modern trends. Given the bad air quality in the city the hotel did not provide high quality air purifiers which would have been a useful addition as standard in the rooms to help with sleep quality and overall wellbeing.

Plusy: breakfast is very good and location is good staff at breakfast very good thanks

Minusy: staff at front desk over all ok

Plusy: Luxury room

Minusy: Swimming pool water was cold

Plusy: best of the best to be best

Plusy: Everything

Minusy: Nill

Plusy: Staff are so friendly and lovely and they care for their customers especially its assistant manager “Mr. Kunal”. I traveled around the world you just can see this type of behavior in Dubai. I was so greatful to see this behavior there in Mumbai. They were like angels that made you feel good no matter what. The swimming pool and Jacuzzi were great too. The room exceeds your expectations

Minusy: I wish there was an option for the lazy peole who cant make their own breakfast in the room(( like us)), to have it as the buffet style in the hotel.

Plusy: Just felt like a home away from home...fantastic n courteous staff....great ambience....moreover my pets were too happy to stay....Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.

Minusy: All was nice...there was nothing to dislike

Plusy: Service. Service. Service. Staff has the amazing ability to make guests feel as though they are part of a large family. No words of praise would be enough.

Minusy: There is nothing not to like.

Plusy: Doskonała lokalizacja, pokój bardzo ładny, personel bardzo przyjazny.

Minusy: Nic nie

Plusy: Everything.... Right from the check in to check out.. I would give it A+ rating

Minusy: Nothing...

Plusy: Excellent breakfast and location

Plusy: Everything.

Plusy: Znakomity hotel. Najlepszy w Bombaju . Znakomicie usytuowany

Plusy: The unforgettable ambiance and the smell around everywhere

Plusy: Everything about the hotel was excellent. The staff were very couteous and caring. The restaurants were of high quality and service great. The ambience in the hotel and its restaurants were fantastic! Room service was also fantastic.

Plusy: Scenic position was amazing. Chambers Club position and service excellent.

Minusy: Check in very long and unprofessional. My category rooms were noire available and have been given a lower one. After one hour of complaining have been given a room stinking of smoke.

Plusy: Very nice and helpful staff ,,,Rayna took good care of us ... her professionalisms was outstanding... thanks for all the staff, we spent great vacation at Taj Hotel

Plusy: Komfort i kudzie

Minusy: Brzydkie nabrzeże

Minusy: No shuttle service:(

Plusy: Great location with extremely courteous staff, exactly what you'd expect of a Taj hotel. Simply the best hotel chain in the world, so it's very hard to go wrong with Taj. The breakfast buffet, included in the room price, is one of the best!

Minusy: Slightly older rooms, but somehow works in their favor.

Minusy: Zespół pomocy.

Plusy: Bed n room size

Plusy: Location: Was walking distance from the domestic airport. Room size was very good.

Minusy: Found the restaurant a little expensive.

Plusy: Comfort, restaurants

Minusy: Breakfast options there is an space to improve

Plusy: Convenient for the airport.

Minusy: Phone by bed didn’t work. No hot water most of one day.

Plusy: Excellent staff service

Plusy: Service, Atmosphere, Rooms, Technology (USB Chargers built in), Dressing area for women, Great Bar, location,

Minusy: What's not to like?

Plusy: Everything

Minusy: Nothing

Plusy: The food and the chefs are amazing!

Plusy: Harshala Kadve did an awesome job at Seven Kitchens taking extra care to make food as requested. I almost want to come back to the hotel again to eat her food and avail of her service.

Minusy: None.

Plusy: Breakfast was ok

Minusy: Customer service spent a whole week trying to pay for hotel, making me fill out forms coming back with endless excuses about payment never been in touch with a hotel that has given me this many problems

Plusy: Everything was nice, and excellent

Minusy: Food, gym, and SPA

Plusy: Staff

Minusy: Price & location

Plusy: You really can’t go wrong with this hotel. Perfect location (attached to a mall), large well appointed modern rooms, staff that’s desperate to delight you.

Minusy: Sometimes, the prices skyrocket.

Plusy: location was perfect for me.

Minusy: i got foul smell when i increased my room ac temperature. so, i had to shift back to lower temperature. this is a common problem with duct ac in hotels. but i expected that st regis would be able to take care of it like some other good chains.

Plusy: Everything.. mall being so close is very convenient.

Minusy: The granulated coffee in the rooms and the coffee creamer makes horiible tasting coffee. Had to get it at the breakfast lounge every morning. That could be upgraded.

Plusy: they r beautiful because they r good care me as I am deaf and cant speak n hear so they r good to me its thanks lots them

Minusy: nothing says

Plusy: the breakfast was really good and awesome , the location was also very good.

Minusy: no complains all was better than expected.

Plusy: Be it the breakfast, be it the Lounge on the 30th floor, Housekeeping or Room Service or the Front Office, outstanding service is the Order of the day with each department trying to outdo the other. However without Chef Rajan, ITC will never be the same again

Minusy: Not applicable

Plusy: The ambience and comfortable rooms. Exceptional service and great food.

Plusy: Food, cleanliness

Minusy: A little more effort in hospitality

Plusy: Excellent service, food and environment

Minusy: Everything was fine

Plusy: The decor and ambience of the hotel is luxurious. The staff are extremely helpful and courteous. It was a great family holiday time for us. Guest executive Chelsea went out of the way to make our stay comfortable and a memorable one. Will definitely be returning here whenever in town.

Plusy: Staff were superb and it was well maintained and super clean ..

Plusy: Everything

Minusy: Nothing

Plusy: Staff is incredibly well trained- gym is great. pool is very nice. The staff will go out of the way to make your stay great

Minusy: BKC is just for business.

Plusy: All facilities and even the location

Plusy: Overall, everything. I did not get a chance to use some of the amenities offered by the hotel, but judging from the experience I had with the staff and the room itself, I doubt I would have had complaints. Extremely attentive staff, wonderful ambiance throughout and a very beautiful room.

Minusy: If I had to nitpick , the only issue might be the cost. But other than that, this hotel is absolutely flawless. You would be hard pressed to find a fault with the hotel.

Plusy: My parents travelled whole night and arrived at hotel at 8am but staff were so kind n cooperative that they handed over room at 8am instead of 2pm with no aditional charges.It was my parents 1st experience in Trident and they enjoied the stay a lot.Beautiful and well maintained property, humble and helpful staff. Thankyou for this amazing experience. Would definitely like to come there again.

Plusy: Pool

Minusy: Nothing

Plusy: Indian food options and quality of food

Minusy: Room comfort, small rooms, lobby noise, old equipments in room and not a single electrical outlet to charge phones or other devices

Plusy: Good rooms .clean bathrooms.. Appropriate location

Minusy: Nil

Plusy: Bed and pillows were extremely comfortable. The staff service is exemplary.

Plusy: World class service and people.Excellent breakfast and would highly recommended.

Minusy: Nothing

Plusy: Great breakfast selection, rooms were clean and very well setup! Lobby is beautiful, staff are amazingly polite!

Minusy: The bath had a unusual glass door that meant water kept leaking out when showering.

Plusy: Very nice building and awesome food. The pool was also great. Was there for the Diwali night, great buffet and huge spread of breakfast the next morning.

Minusy: Pigeon... pigeons everywhere!

Plusy: Everything was perfect

Minusy: Nothing I liked everything

Plusy: Location,best service overall, friendly helpful. Overall the best customer service, best food awesome breakfast, lunch and dinner

Minusy: Nothing

Minusy: The bill contain room service meal that I never ordered. The staff did not believe me and told me to wait while they called for the check. Then after 20 minutes they realized their mistake and took the amount of my bill without ever apologizing for accusing me to lying to them.

Plusy: Swietna obsluga...czystosc. swiatowy standard. Bardzo dobre sniadania z mozliwoscia zamawiania wlasnych opcji...

Minusy: Muzyka w holu troche za glosna poczas sniadania i chyba zla akustyka sprawiala ze bylo to troszke uciazliwe...delikatny indyjski ambient z glosnikow bylby lepszym rozwuazaniem. Ale doceniam pomysl grania na zywo podczas posilkow. Moze tez wieksza czystosc w wannach ktore sluza do schladzania ciala po saunie i informacje ze po saunie trzeba sie oplukac

Plusy: Stuff behaviour nt good...late service...

Plusy: Excellent service and good choice of food.

Minusy: Price

Plusy: We had a large, well appointed room with executive lounge access (highly recommended). The buffet restaurant is splendid with food to suit every taste. The outside pools have comfortable loungers and attentive staff, and there is secure access to the beach. The cleanliness and decor of the whole hotel cannot be faulted and every member of staff is attentive, friendly and attentive. It is a classy hotel.

Minusy: It is a very long and slow journey from the hotel to downtown Mumbai, but it’s location by the sea and near the airport makes up for that.

Plusy: Excellent hospitality and very nice staff and very nice place to go with your family and family

Minusy: Behaveiour of those person who’s surviving chat

Plusy: Great location staff were really friendly and welcoming restaurants were good quality

Minusy: I don’t suffer with bad backs and I stayed in Marriott Juhu and Pune and the beds weren’t for my back everyday woke up with bad back

Plusy: Staff was excellent, room was nice and comfortable. The food was excellent.

Minusy: The view from my room was not oceanfront but very partial view and the ledge was full of bird poop, so didn't really enjoy the view much.

Plusy: Staff are amazing! They really look after you. Service is at Par with most of the leading 5* hotels in India. Room was very spacious, bed comfortable, breakfast amazing and food was awesome!

Minusy: Do note that there are renovations going on so please don’t go by the professional photos on booking.com. It is very deceiving and we were quite disappointed. The hotel facilities aren’t the BEST if one compares them with their competitors: for ex,Taj, Oberoi or Leela but nevertheless one can have a comfortable and relaxed stay as the staff would go extra mile to make it memorable.

Plusy: Super!

Minusy: Nic nie

Plusy: The cleanliness and readiness to assist. We are very pleased everytime we stay here.

Minusy: Food choices, its overly priced for the options they have to offer. I recommend the breakfast but definitely not the Italian restaurant.

Plusy: Beautiful hotel with excellent service

Minusy: No -

Plusy: AMAZING PLACE AND AMAZING STAFF ! I spent 2 nights and 2 days at the Hyatt Regency Mumbai 29th sept to October 1st 2019. Though I have been hesitated a lot between the Hyatt Regency and the Hilton, I do not regret my choice. First, the place is beautiful and well decorated. Music is nice and lights welcoming and the smell is divine. Secondly, the room was very spacious - 36m2 very cleaned and the bathroom was the cherry on top of the cake with a shower and a marble bath. The bed was also very comfortable. The swimming pool and the spa were well maintained and the service provided excellent. Thank you to Pawan for taking care of me by the pool and thank you Martina for the massages. The food : I tried the breakfast and the two restaurants Stax and Glasshouse. All of them are very good, food is tasty and service is amazing. If you’re a foodie you won’t be disappointed. But to me what makes the difference in that hotel is the staff. Everyone was amazing and kind. It made my stay magical. I would love to thanks Pankaj at Stax as well Chef Joaquina. I’d like to thanks Pawan again, Chef Sunil and Sagar at the Glasshouse restaurant. I’d like to thanks Firoz who took care of us during breakf Amazing food and amazing staff. I tried Stax while my stay at the Hyatt Regency. First the staff was amazing. A huge thank you to Pankaj who was amazing to us and to Chef Joaquina. The food was delicious and generous. The wine was divine and the place itself was gorgeous. As a french, Parisian even, I can tell you that the food and service was beyond most of restaurants I’ve tried at home. Thanks to all of you for making my stay magical. After I tried restaurant Stax, I decided to give a chance to the Glasshouse restaurant and I’ve been amazed once again by the quality of food as well by the amazing, caring and attentive staff. A huge thank you to Sagar and Chef Sunil. I highly recommend you to try it. The breakfast served there is also top nocht.

Minusy: Nothing.

Plusy: Really nice staff at reception , bar and pool

Plusy: Hotel was very good the view the pool

Minusy: Hotel is a bit expensive i had difficult time checking in and with foods. The tea there was rs800 which is ridiculous

Plusy: Excellent staff, rooms and other facilities

Minusy: Location. Though close to airport, approach is not so good

Plusy: I always like Hyatt but this time during my visit to Mumbai I heard from staff that there is dry day going on in Mumbai and therefore alcohol will not be served. Fine and understood! But come on in the hotel you could at least serve alcohol to those who hold foreign passports. It was very very very frustrating

Plusy: Didn't enjoy it as much as before

Minusy: Gluten free selection was not great

Plusy: Great value for money. Excellent location. Very friendly staff. New rooms.

Minusy: Restaurant in the hotel is too expensive (no value for money)

Plusy: Great hotel for a stopover between international and domestic flights, and for business travellers to Mumbai

Minusy: Airport drop/pick up was too expensive as was breakfast buffet. Both should be included in room rate.

Plusy: Cleanliness we liked the most!! Security is very good!!!

Minusy: After paying so much breakfast was not free. Morning breakfast should be free for guests.

Plusy: i liked the breakfast menu

Minusy: service in room was not prompt

Plusy: Hotel is infested with mosquitoes from the lobby till the rooms. High probability of getting malaria or dengue.... Hotel has to look into this issue and resolve it and take up this issue seriously

Plusy: Good restaurants, well-designed rooms.

Minusy: The room I ended up with had a particularly squeaky bed. You lie down and just move a little bit and it would squeak loudly to the point of being annoying and causing trouble sleeping.

Plusy: Cleanliness

Minusy: Location, otherwise excellent

Plusy: We stayed in so many hotels in india before, but this hotel is one of the best i must say; very spacious, beautiful, comfortable rooms, very helpful staffs and above all very good food! Big thank you to all staffs there specially Mr Adnan, all staffs of 55 east restaurant, Chefs Jhupa singh, Vishal, Nishab and Kilenenia!

Minusy: Not applicable

Plusy: Excellent Service provided by all and especially Nitin and Rohit at the bell desk. They both went out of their way to provide a service beyond expectations. Grand Hyatt should be proud and adequately take care and reward such ambassadors.

Plusy: The infrastructure is awesome.

Minusy: The in-room dining rates

Plusy: There house keeping Manager"Mr Rahul Raj" is a gem and will do everything possible to make your stay comfortable and nice. Overall brilliant experience.

Minusy: Nothing everything was perfect

Plusy: Polite staff with quick responses; variety of food during the breakfast..

Minusy: The rate of food.

Plusy: Grand stay at Grand Hyatt. Exceptional service and friendly staff. Rooms were large comfortable and nicely decorated. the bathroom was big and bright. Had all the five star luxury. thank you for an early checkin and complimentary tea /biscuits. We will return and recommend

Minusy: The only problem is my 8000 rupees deposit has not been reversed to date. I came back to Mumbai on 25th and made a special trip to the hotel to check on my refund. I spoke to Abishek your manager who checked and promised to rectify and send me an email. Please check and reimburse me ASAP.

Plusy: Staff, always ready to help. In general clean hotel.

Minusy: Noise from night club, too many marriages(this is OK but just mentioning as the hotel gives up too much common area to marriages causing inconveniences) Pool requires cleaning.

Plusy: Shoaib at the breakfast room was very supportive.. I made sure that I sat at the same table. He looked after my needs perfectly. Thank you Vivanta president . This was my 3 rd stay at your hotel.

Plusy: The facilities were lovely and clean. Great location!

Minusy: Checking out was an issue. They forgot to charge me for the spa and when I reminded them they said the bill wasn't ready from the spa (they forgot about it). I had to wait some time and was getting delayed for my flight. Then they told me spa was 5900 rs with taxes , so I reminded them about the 20 percent discount I was promised (they forgot that too). So they brought it down by 20 percent and reprinted the bill without the spa charges (which I paid even though it wasn't in the bill as bill just wasn't getting made from the spa). Too much confusion on the last day to what was a flawless stay otherwise.

Plusy: Location breakfast,hygiene,value for money.Choice of in house restaurants is nice.Thai pavilion is where we enjoyed the dinner.

Minusy: all was well

Plusy: Food

Minusy: Room facilities

Plusy: Friendly staff. Nice food

Minusy: None

Plusy: Everything! Breakfast, the workers (aspecially Ronak!) the small at the lobi and the room, everything was perfectly clean and high class fine!

Minusy: There is subway works outside of the hotel so it makes 2 problems: 1. You cant go outside without a cab. 2. There is alot of noise al the lobi and even sometimes at the room! (We stay at 16th floor!)

Plusy: Attentiveness of service

Minusy: Temporary construction works in the area making access slightly slower

Plusy: The staff, from security to waiters to concierge, they are all amazing, caring, very well trained and managed. Breakfast was fantastic.

Minusy: Room was basic. Other guests were very noisy, the corridor was a playground for kids. Should put families on different floors than solo/business travellers.

Plusy: All comport you expect, room bed sound proof. Cleanliness. And all personnel working in reception, very professional.

Minusy: Management overcome all challenges faced by road blocks and metro construction. Italian food in main restaurant not upto mark and very expensive. Temperature in outlets not tuned to outdoor, too cold. Breakfast very elaborate.

Minusy: Waiting for breakfast table! Will take long time

Plusy: Very nice and helpful staff.

Minusy: Lounge toilettes were filthy. Food was below average quality in all restaurants. Staff was not well trained/groomed as per a 5 Star standard.

Plusy: Nearly everything

Minusy: Mistake with my name and booking