Hotele: Sankt Petersburg

Plusy: Fantastic location, helpful staff, very clean. Nice breakfast buffet with a large choice for all tastes. The hotel has a very good Japanese restaurant.

Plusy: Everything, location is perfect, we have an awesome view on the Isaac cathedral, the service was exceptional from the staff to the food. It is the best 5 star hotel there

Minusy: Nothing

Plusy: Fantastic big rooms. Shower was particularly good. Great location.

Minusy: Check in process was slow. We waited a long time for the one person in front of us to finish. And after a long flight, these little things matter.

Plusy: This hotel is centrally located next the the Isaak’s cathedral in a new building with highest possible level of modern comfort.

Minusy: The pool is on a smaller side more like a part of the spa than a real place to swim.

Plusy: Location Friendly staff Clean Safe

Minusy: Nothing

Plusy: All was great specially how Staff acts.

Plusy: The attention to detail was faultless. Exceptionally attentive staff. Sumptuous and extensive choice for breakfast all very well cooked. Great terrace bar. Room was large with very comfortable bed and many extra items to help your stay be as comfortable as possible.

Minusy: Nothing.

Plusy: The smart toilets

Minusy: None

Plusy: Superb location. Very well furnished rooms. Room size very good.

Minusy: Pl see you can provide personal iron & ironing board.

Plusy: Such a wonderful hotel! This is above our usual hotel level and it sure showed. The room was beautiful with a view onto St Issacs cathedral. The staff were so lovely-everyone, from front desk to cleaning (though we never saw them-we’d just come back to our room and it had been cleaned, turned down, etc) to bellmen they were all excellent. I can’t imagine a nicer place to stay in St Petersburg!

Minusy: Nothing-everything was excellent.

Plusy: Stylishly and luxoriously renovated old palace one block away from Nevsky Avenue, Mayakovskaya Metro station and the Moskovsky railway station. The very city center with the Winter Palace is also in half an hour's walking distance but metro and bus are also available. Staff is kind and responsive with good tips for city tours. Breakfast is excellent. Air conditioning, sound-proofing and WiFi are all strong. Rooms are nice and clean. There are plenty of restaurants nearby but we can also recommend the hotel's Marius Restaurant: good meal, lovely atmosphere, affordable prices.

Minusy: Nothing at all.

Plusy: * Attention to detail * great breakfast * central location * Lovely service

Minusy: * nothing

Plusy: Good location

Minusy: Very poor quality breakfast Hard bed Not very friendly staff

Plusy: Położenie hotelu ,super wygodne Łóżka

Plusy: Close to the Moscow railway station and shoppong sites. The room was beautiful and quiet, comfortable. The bathtub could be bigger. The water pressure was weaker than usual, but it was fine. The staff is very professional and helpful. I am grateful to the gentleman and the lady who help me check in. I am sorry I didn't remember their names.

Minusy: Just a suggestion. Every morning strange smell came into my room from outside, so I couldn't open the window. May be because of something like chimney standing rihgt next the window. Need to solve it.

Plusy: Bardzo stylowy, świetna lokalizacja. Bardzo miły i pomocny personel.

Minusy: Jedyny minimalny minus to konieczność wyjścia z budynku i przejście do innego pomieszczenia, żeby móc zjeść śniadanie. Ale nie jest to wielki problem.

Plusy: Location, Breakfast, and Staff

Plusy: Great room quality, cleanliness and overall service.

Minusy: Not all staff in the restaurant speak English.

Plusy: Comfortable beds. Very clean everywhere. Very helpfull sfaff Good breakfast. Restaurant works 24 hours. Near Nevskiy prospect and shops and restaurants.

Minusy: Everything was perfect

Plusy: Everything was great!

Minusy: Nothing

Plusy: The service was second to none. The breakfast was amazing. Before we even got to the front door there was someone carrying our luggage.

Minusy: The room could be bigger.

Plusy: very high standard hotel

Minusy: not found

Plusy: Great location for all local sights. Restaurants all great, highly recommended.

Minusy: Nothing

Plusy: Location great. Bar makes nice cocktails. Room was comfortable.

Minusy: Breakfast was small and lacking variety compared to similar hotels in other cities. Quite disappointing really for $68USD! We enquired about the hotel car to dinner and it was 4000RUB! A Yandex car of a similar make and model was 600RUB! For the price of hotel, there should be complimentary afternoon tea and other benefits. We asked for porter to collect our bags on checkout but due to some internal hotel issues, the porter didn't come so we had to deal with the bags ourselves. The hotel emailed to apologise which I appreciated but it was still disappointing. Room looked into lower section of restaurant roof Erich which was an unappealing outlook. The turn down service was over the top with the cleaner moving around all our belongings which is unnecessary. It would have been better to just put a chocolate on our pillows.

Plusy: The lovely room and its space and facilities

Minusy: The high price of the breakfast

Plusy: Responsive and friendly staff

Minusy: The noise from AC

Minusy: Air con could be improved, barely sufficient.

Plusy: Amazing place, service, food, rooms. One of the best FS actually.

Plusy: This hotel is stunning! From the prime location to the friendly concierge, it truly has it all. My room was absolutely lovely. I loved every minute of my stay!

Plusy: Location

Minusy: The air condition is too hot the don’t change the room they say we can’t do any thing now the hotel is full

Plusy: All the concierge staff were really helpful before arrival and also during our stay I asked them to provide me with pocket WiFi for the whole duration of our stay and they did @ Rub 1000 per day ... this was important for me as I needed to keep in touch with the office and make Skype calls for free... They even sent me an invitation letter so that I could apply for my visa They booked restaurants and also tours SinToHo restaurant in the Hotel is amazing .. thank you chef Hawan Jung for an amazing experience We upgraded to a room on the 5th floor with a terrace overlooking St Isaac’s Cathedral ... amazing views

Minusy: Breakfast was a little pricey and wish it could have been included in the daily room price

Plusy: Everything

Minusy: Nothing

Plusy: Jakość obsługi i wyszkolenie personelu w Tea Room i w Barze.

Minusy: Od niektórych pracowników czuć było pot.

Plusy: It's the 4 Seasons))

Minusy: This is an odd criticism I know, but Russia can be cold and sometimes it's nice to stay in and watch a movie. I had never heard of the movies available for rent (they all looked pretty bad) so I looked them up. The reviews of most were like 'basically unwatchable' and not one of them was a movie that anyone would actually want to watch. They were all made in English, which I also thought was unusual.

Plusy: food and room

Minusy: food

Plusy: The interior of the hotel genuinely blew me away, it's beautiful and certainly lives up too the name palace in the title. Staff were very attentive, spacious and gorgeous rooms. And a great Riverside location.

Plusy: Wonderful! It’s a really best place in St. Petersburg! I strongly recommend! This is the best place in luxury segment, which a lot exceed money, spent for it.

Minusy: Nothing

Plusy: Incredible history . Friendly staff

Plusy: Good staff, Good buffet, Good room.

Plusy: room was very nice

Minusy: staff was largely clueless; pleasant but clueless. Can you make up my room in the next 3 hours? "Maybe." Can I check out at 1 instead of noon? "Maybe." Can you have may bill ready when I check out? "Yes." except no. And more examples but... Basically a Marriott with nice rooms and view but limited facilities.

Plusy: Good staff. Plush room.

Minusy: Noise air con in room 25 but moved to room 43 where noise was still there but better. Hated not having a window in bedroom. Had a sitting area with an upholstered bench, not a settee, which had view over courtyard. It was a yard, not something pretty you would want to look at. I would not have paid £200 plus per room had I kniw this. Also hotel had no communal sitting area or loung. Nowhere to get a drink after a long day of sight seeing other than in toon. Honestly not 5 star in my experience. But no reflection on excellent staff. There is talk in other reviews if free flowing champagne. This was not our experience. One glass on arrival and one the night before we left. Others were drinking st breakfast so I did ask and was given one. But I didn’t book fir the champagne. I booked for my partners 60th and felt a bit let down.

Plusy: Everything was perfect : the whole hotel is a real palace , the rooms / suite are decorated in a luxury style, large and comfortable, the view on the Neva is beautiful. The team (Roman and Alexandra) is very professional and kind, they made my stay unforgettable. The hotel is near the center, just crossing the bridge or 3min with Yandex from any place you want to visit. Embankment, Ermitage, St Isaac, great restaurants, everything is close

Minusy: using plastic straw for breakfast should be switched to something more respectful for the Earth

Plusy: Amazing and beautiful room. Very comfortable and spacious suite. Amazing food in room menu. Way beyond expectations.

Plusy: wszystko super

Plusy: Bardzo pomocna i mila obsluga. Potrafia zorganizowac wszystko. Bardzo spokojny pieknie urzadzony hotel. Tutaj mozna poczuc klimat catskiej Rosji. Bardzo dobre sniadania!!

Minusy: Jedynym minusem jest to ze noe jest w centrum miasta.

Plusy: Superb in all areas - service impeccable, room exceeded our expectations. Room service meal was delivered promptly and was delicious. Breakfast was excellent- plenty of variety

Minusy: Nothing - it was brilliant

Plusy: The welcoming fruit and nuts basket The location is special The stuff are kind

Plusy: Extraordinary, luxurious with unrivaled service

Minusy: Nothing

Plusy: Amazing service. Exceptional attention to detail. Great concierge and head of guest services. Everyone went above and beyond to make our stay wonderful.

Plusy: The staff is extraordinarily polite and attentive and the hotel style is absolutely outstanding. Everything is maintained very well and a lot of attention is put to the small details. The location of this hotel is probably one of the best three you can find in St. Petersburg. We received a very charming extra treatment, once it was noticed that we were visiting for a celebration. And the Cappuchino is the best I had in St. Petersburg so far.

Minusy: At check in we were offered an "upgrade" to some kind of "suite". Actually, what we got was a quite normal single room accommodation, smaller than the one we booked. It was equipped with admittedly beautiful furniture and throug a window you could hash a glance to the cathedral but it felt too narrow and packed. This was not what I expect being offered a "suite" for a paid upgrade. We are travelling a lot of five stars - we came from the Taleon and moved onwards to Trezzini Palace - to give my statement some substance. Finally, we switched back to the room we booked initially, which was spacious and of the same clear lines as the whole hotel style. In general, the rooms are not too spacious related to the historic buidling constraints. Although the room we initially booked was spacious, the bathroom was very small. For these reasons I rated down "comfort" and "value for money". I did not rate down "staff" although I was quite angry about the "upselling" approach on check in but I guess thie may be related more to the fact of overtourism than to bad intention.

Plusy: The hotel is perfectly located. The main attractions are within walking distance. Our room offers a nice view of St. Isaac's Cathedral. Rooms are well-equipped and very clean. More bottled complimentary mineral water was added to the room every day. Shower gel, shampoo and towels are of good quality. The bed is comfortable, the quilt is of good quality. The hotel's atmosphere is excellent. The cuisine of the restaurant is excellent, the dishes are perfect and tasty. It's worth trying. We had dinner here several times. We tasted the degustation menu and many other dishes. It was a good experience. We had breakfast in the room regularly and room service was well organized. At our request, they organized a perfect private giuded tour to Peterhof. I only recommend the hotel.

Plusy: Location

Minusy: Rate high

Plusy: We had a paperwork problem because we came in using the visa-free 72-hour rule. The hotel took care of it, and they took great care of us. Fantastic place.

Plusy: Stylish

Plusy: Location

Minusy: Al-Jazeera channel should be deleted from tv list. And provide more Arabic channels such as MBC

Plusy: Room was very good,bed ! TV, and bathroom . Free mini bar each day- 2 waters- 2 juice- 1 beer - 1 can of soda.

Minusy: Out side appearance looks like nothing - street sign so small you will miss it, and big sign to high to see. Front doors are useless as was the door attendant. Inside you had to go up 4 steps with your luggage no ramp, yes there is a handicap lift but no one there to help. Once inside no problems with anything, it was just hard to get inside.

Plusy: Knowledgeable and attentive staff, appreciated small touches, clean and efficient fitness centre, well-designed and sized room, excellent breakfast,

Minusy: Location is a little hit-and-miss, though this may have been impacted by the poor weather

Plusy: The staff were friendly, the rooms were spotless, the sheets were soft and wonderful and the breakfast was super!

Minusy: Nothing

Plusy: Very tidy, trendy and peaceful hotel. Beautiful restaurant on the roof - with great staff. Nice swimming pool and sauna.

Plusy: Bardzo dobry obiekt. Fajny basen, sauna i dobre jedzenie . Pokój komfortowy. Polecam

Plusy: big rooms and very well decorated. the bed is too much comfortable and you can sleep for hours n hours. coffee machine with coffee in rooms. bathroom utilities very good. smells wonderful. overall perfect stay. hotel very luxury and heritage.

Minusy: housekeeping. for 2 days I complained as my bed was not done, no water, no coffee and no minibar refill. 3rd day was good until departure. location is 20min walk from all major attractions.

Plusy: Staff, clearness, location, breakfasts, the restaurant, well, all that you can imagine deserve highest mark.

Plusy: Very conveniently situated walking distance from all the attractions

Minusy: A lot of renovating on buildings nearby

Plusy: Nice Hotel very centrally located.

Minusy: Not easy to switch the light on and off at several lights in the room.

Plusy: Beautiful and big room (Atrium view), very good breakfast, nice view from the rooftop restaurant.

Minusy: À la carte not in the same level with the hotel itself.

Plusy: Cleanliness, bathroom, comfy bed, free items in mini fridge, gym, free use of small pool

Minusy: No restaurants open before 10am, a little far from nevsky area (city center)

Plusy: 2 steps to Nevsky Metro, very comfortable hotel, excellent stuff, very nice building, everything is super inside and outside

Minusy: Expensive breakfast compared to other restaurants in the city.

Plusy: Location, facilities, cleanliness, service.

Minusy: Did place twin beds together, rather than separated, but I didn't complain. Electronics a bit dated, and view of court yard mediocre.

Plusy: Spectaculaire. The view from the terrace incredible, very kind staff, excelent breakfast and roomservice.

Plusy: Excellent Service It was a good tip not to book a room overlooking the inner court. The rooms with outside windows are much better due to the view. Excellent location near the Museum of Russian Art.

Plusy: Beautiful building with rich history.

Minusy: Staff does not seem to be motivated and sometimes answering simple questions brings difficulties. Staff is incapable of helping and providing crucial information when really needed, which in my view is a major failure. The day we were leaving, we checked out at the reception and were also offered to book a car that would take us to railway station. When we stepped outside, the street was quiet and we wondered around for a while thinking what’s going on, looking at the time, since the train departure was half an hour away and no transfer car seen on the horizon. Only after some time we’ve realized that the city center is completely closed down due to Marathon event. Nobody in the hotel cared to mention that to us, just call a car which will never come and guests miss a train or even a plane. Very helpful indeed!!! Luckily we did not have that much luggage and are fit to run for the metro. We managed to get to the train just before the doors were closed, due to a hell of a run soaking from sweat. Hotel really has failed us with that one :( The room looked like a 3 star hotel, ceiling deformation arching above the corridor, bathroom surfaces being close to the end of their lifecycle, missing toothpaste and toothbrushes. In general, that hotel needs renovation and fixing all over and it’s pretty obvious. Breakfast was ok but again not 5 star, maybe 4. Nothing outstanding, just a basic set. Some dishes were not the best quality.

Plusy: location

Minusy: there are problemes for 5* hotel

Plusy: Great service, great staff

Plusy: room and service were very good. the concierge-marie and anna were very helpful to us,

Plusy: An amazing hotel with all the facilities, restaurants and bars you’ll need.

Plusy: The location and the staff.

Minusy: Very expensive breakfast

Plusy: Location

Minusy: Old style room, small reception, only two staff at check in

Plusy: Very nice to stroll to shops, canals, boat tour, but quiet and well serviced area

Minusy: There is nothing we don’t like!

Plusy: Location was wonderful. The hotel and spa were so clean!!!!

Minusy: I have no complaints

Plusy: Vey nice breakfast, nice view over Fontanka river. The personnel was so nice! Big rooms and comfy beds!

Minusy: Nothing

Plusy: Everything was fine as usual

Minusy: Nothing

Plusy: Bardzo przyzwoite śniadanie, pyszna kawa i miła obsługa. Bardzo dobra restauracja hotelowa i bardzo sprawnie działające WiFi

Minusy: cena stanowczo za wysoka

Plusy: Friendly staff with good recommendations.

Plusy: Design and Interior

Minusy: N/A

Plusy: Beautiful property and fantastic room

Minusy: Nothing really!

Plusy: Facilities were clean

Minusy: The breakfast was poor, no glasses for the juice, too less bread.

Plusy: Central location. Very nice and friendly personnel. Good breakfast selection. Well-equipped room with daily cleaning services.

Minusy: Nothing really.

Plusy: The staff are exceptional, really go out of their way

Plusy: Located in the centre of town still in a quiet side street, didn't hear any noise from the street. Very comfortable beds, big rooms. They also had a shuttle to the Hermitage museum which was a nice bonus.

Minusy: Breakfast wasn't worth it's value, small variety of cold cuts which were not so tasty.

Plusy: The hotel is unbelievably beautiful. The staff is incredibly courteous and helpful. Wonderfully clean and well maintained. The concierge offered great recommendations for dinner. It feels as if you are staying in one of the palaces.

Minusy: The spa is smaller than the pictures make it look. Wifi was very slow at times. Breakfast is expensive if not included in the room rate.

Plusy: Nice foyer, polite helpful staff, nice bathroom

Minusy: Room was small, wasn't worth the extra money

Plusy: This hotel overall is amazing! It’s located close to a number of bars and restaurants that you can get a local vibe of Saint Petersburg but also close to most attractions. The hotel has an official cooperation with the Hermitage museum and you can buy tickets from the automatic machine they have at the lobby! How brilliant! They also provide a shuttle bus complimentary to take you there which was great! Our room was super clean, spacious and with wonderful amenities, everything was spotless. The bed was really comfortable, and we immediately felt like “home”. The hotel offers an Italian restaurant MichaelAngelo that is simply superb! We ate there 3 times and everything was so fresh, well cooked it was a fantastic restaurant! The breakfast buffet they serve in the morning was also fantastic, with great variety and everything was really fresh. The service overall was impeccable, from the guys at the reception to the restaurant staff to the breakfast staff, the concierge everyone was really kind and accommodating to everything we asked. We had a spa while staying there and the therapist was also really good and the facilities at the spa very clean I highly recommend this hotel if you are planning to visit Saint-Petersburg. It’s a fantastic 5 star hotel and a great place to stay.

Minusy: There is nothing we didn’t like

Plusy: Everything was amazing.

Plusy: The concierge and staff was great and took care of all our needs!

Plusy: Everything

Minusy: Nothing

Minusy: No possibility to get a regular cab. Only courtesy car at 3 to 4 time the price of a cab.

Plusy: Truly excellent in every way, the staff are exceptionally attentive and knowledgeable, the facilities and rooms are excellent. hospitality at its finest!

Plusy: Staff is professional and always able to help with our requests.

Minusy: It would have been a great opportunity to taste at the hotel restaurant modern Russian cuisine, but there was not.

Plusy: Great location, very spacious room and clean. In the center of St. Petersburg. The team is very friendly and ready to assist the guests at any time. The meeting room is well equipped and battles of water are provided by the hotel. Delicious Italian restaurant.

Minusy: The WiFi connection in the room was not so strong. However, it was working perfectly in the common area. Nice breakfast but it's preferable to have more selection. I ordered a cappuccino and it was almost cold.

Plusy: Hotel z profesjonalną obsługą ,bardzo pomocny personel . pokoje duże ,lokalizacja dobra .Polecam każdemu kto ceni sobie komfort. Przy następnej wizycie w Petersburgu na pewno zatrzymałabym się w tym hotelu.

Minusy: Basen dla gości hotelowych dodatkowo płatny

Plusy: Centrally located and friendly and helpful staff

Minusy: Nothing

Plusy: Small and cozy hotel. Nice and clean rooms, very quite in night despite the fact that we opened window during night. Hotel is right in front of river Fontanka and Sumer gardens. 20 minute walk to Hermitage from the hotel. You can reach any place form there easily. Staff was friendly and nice, ready to help.

Minusy: Breakfast was not what I was expected for EUR 16 per person. I rather went to city to have the breakfast in another day which was half the price and also tastier, however you will need to walk about 15 minutes to find some good spot.

Plusy: Bardzo pomocny personel hotelu, dobre śniadania, gustownie urządzone pokoje.

Minusy: Żaden z wielu punktów świetlnych w pokoju nie daje światła odpowiedniego do czytania.

Plusy: Very helpful and friendly staff. Good spacious rooms and comfortable beds. Relatively clean. Good breakfast, altough not a great variety in the buffee.

Minusy: Location good as locates next to the beautiful Summer garden, although a little bit far from the centre and main attractions. Every morning a pianist plays music during breakfast but he was sitting in the childrens corner and children weren't able to play. But they moved him after our request

Plusy: Staff was very helpful and someone was always available who spoke very good English. Tub was great for soaking and beds very comfortable. Bottled water provided. Staff went extra mile to get us transport to airport after no show from our cab booked through a booking.com.

Minusy: Bar a bit pricey and didn’t stock certain brands.

Plusy: Awoke feeling like a princess. Gorgeous room, large comfy bed and spacious bathroom with great shower. Kettle in room. It is centrally located. The doorman was super helpful when our prebooked car to the airport did not arrive.

Minusy: Confusing layout. I was only on the second floor, and never did find the stairs. And, we split the trip, spending the first part a block or so away at a cheaper (but good) hotel. Dom had more amenaties (like ac), but was more impersonal.

Plusy: Beautiful hotel in Smolny. Outside of the tourist bustle but still close enough to walk into the historic centre. The room was very well decorated and quiet. We were able to sleep in despite the 4am sunrise in July. Sergey, the doorman, was very nice and hospitable.

Minusy: Hotel is a bit dark and the lighting in the rooms could be improved for dressing.

Plusy: The Room size, decor, ambience. Most of all: SILENCE AND DARK at night! Finally someone understood that we need obscurity to sleep! Perfect roller courtains and a silent . The bed was just perfect Breakfast was SUPERB! Incredible breads, pastries, salmón, charcuterie, anything you May desire AND TASTY. The bathroom was very good also linens and towels! The robe was perfectly mushy, yet cottony! It is on My top 10 list in the world!

Minusy: Distance from metro

Plusy: It’s my second time at the hotel and ones again my stay was great. The room was big, comfortable and beautifully decorated. The staff was absolutely wonderful and helpful. The location is very convenient, on the quiet street by just a few minutes walk to Nevsky Prospekt and all the major attractions. Highly recommend.

Plusy: Wszystko było super , personel pomocny, uprzejmy, cały serwis od zameldowania się do opuszczenia hotelu po 4 nocach pobytu był na wysokim poziomie. Korzystaliśmy z wielu usług, udogodnień jakie hotel oferował : transfer z lotniska - punktualnie, komfortowo Room service - śniadanie do pokoju, kolacja czy drinki wszystko pierwsza klasa Restauracja i bar hotelowy - pyszne obiady i koktajle Panie ķtóre dbały o porządek w naszym apartamencie było bez zarzutu , mini bar codziennie uzupełniany. Naprawde polecam ten hotel wszystkim, bardzo dobra lokalizacja.

Plusy: It’s beautifully decorated with soft comfortable sofas and beds. Super clean with the most pleasant and efficient staff. Special thanks to Nadezhda and Elvira at the front desk who made us feel at home and to Sergey, the door man who speaks multiple languages and is a great conversationalist. Pavel at the restaurant and Igor at the bar were also wonderful. Will definitely go back!

Plusy: Everything was very good !

Plusy: Clean and comfy

Minusy: Nothing to be honest

Plusy: The location is great, just next to the Mall Galeria. Nevskiy prospect is just a few steps away. Very spacious and comfortable room with a lot of amenities. Friendly front staff.

Minusy: The breakfast buffet could have had a bit more variation.

Plusy: The location is excellent, near the metro station and large shopping centre. Easy to access. Still quiet and very clean. Wifi +++. Breakfast full of options.

Plusy: Perfect location, clean and neat. Breakfast was great. Anastasia very friendly and helpful.

Minusy: Assistant with luggage at entrance, staff to be a bit more friendly at reception and breakfast.

Plusy: Staff, location and price

Plusy: Wszystko na najwyższym poziomie!

Plusy: Staff very helpful. Hotel quite nicely located only a few minutes walk from the most active street in Saint Petersburg.

Plusy: Very good location. So surprised for seeing Birthday's cake in the room. I was appreciated. Thank you so much.

Plusy: Great location, great staff, amazing stay

Minusy: Nothing

Plusy: I liked the staff. They guided and helped with the maps and also recommended they places to visit and how to plan the stay at Saint Petersburg. I also liked the location of the hotel, it was at the end of the Nevsky Avenue(which is the main street of the city with many of the tourists attractions) with a shopping mall and a train station just round the corner. If you are willing to walk, then you can start from one end of the Nevsky Av to the centre of the city. It is safe even at 3AM on streets.

Plusy: Bardzo podobała mi się kolorystyka i ogólnie rzecz biorąc z piękna.

Minusy: Nic nie

Plusy: The hotel is centrally located and would suit for sightseeing. Cleanliness is impeccable except the carpet in the lobby which definitely requires cleaning. Hotel staff is polite and helpful. The hotel offers a product range from Penhaligon for bathroom. I would recommend ordering a la carte breakfast rather than going for a buffet one. Should you prefer going out for breakfast, lunch or dinner, there are many options around. I would recommend Clean Plates Society for lunch; you may need to book in advance as this place is quite popular with locals for lunch. Another place to go might be Kazan Mangal. Checked this place last year and this one and have not been disappointed. Both restaurants are walking distance from the hotel.

Minusy: Cleanliness is impeccable except the carpet in the lobby which definitely requires cleaning. Another point to improve may be adding a selection of teas rather than offering black tea only.

Plusy: amazing breakfast, very cooperative stuff, location, comfortable room and very good bath.

Minusy: nothing

Plusy: Food was good both in the hotel and in St Petersburg in general. At the hotel, there is the option to have breakfast from the menu which is a cheaper option than the buffet.

Plusy: Location and staff

Minusy: No view

Plusy: The location is very good, Near the Isaac Cathedral and the Hermitage.The staff is kind and helps you in anything to have a fantastic time in Saint Petersburg.

Plusy: The breakfast and receptionists were great. The bed, pillows are excellent.

Minusy: From a 5-star hotel and for the money paid i expected a little bit more. The hotel gives a "wow" impression on the pictures, but it's not at all in reality.

Plusy: We had a small suite with 2 full bathrooms which was fantastic (room 608). Excellent closet space and very comfortable bed. Concierge was very helpful. The decor is unique

Minusy: Television channels were limited if you want to watch something other than the news. But that is not such a problem since we spent such little time in the room

Plusy: Great staff, breakfast, location, services.

Plusy: Great location, helpful staff. Great bed!

Plusy: Room is specious and clean. Bed is quite comfy. Location is great, does not take long to get to the Hermitage museum. Staff is very friendly and professional. Breakfast is also pretty good too.

Minusy: It will be wonderful if breakfast can be a bit more variety, but nevertheless we are happy with the breakfast provided.

Plusy: The staff were all so helpful. We dealt mostly with Elena and Anastasia who were especially helpful, but every person performed their his/her job so well. The breakfast was outstanding!

Minusy: Nothing at all!

Plusy: Everything, really everything is great! Everyone working there is very polite, great location near Nevski Avenue , great breakfast until 11:00, the building is picturesque-typical of Saint Petersburg!

Minusy: there is nothing that can cause a negative comment!

Plusy: Good Location.. super helpful staff .. value for money.

Minusy: No elevator, bfast menu can be made better and Shd not be same daily.

Plusy: Sympatyczny personel biegle mówiący po angielsku. Przestronny pokój z wygodnym łóżkiem. Wyśmienite śniadania.

Plusy: Very welcoming and helpful staff. Hotel is very clean. 7 minutes walk from Red Bus stop

Minusy: About 15 minutes walk from metro station. To airport, you need a taxi.

Plusy: breakfest, good service, nice stuff

Minusy: our air conditioning did not turn on from the room, it could be operated only from the reception. No elevator (but they carry the bags)

Plusy: The services was excellent! Very friendly and helpful staff - nothing is too much trouble; some great recommendations for restaurants, places for nightlife etc.

Minusy: Nothing at all!

Plusy: Location, value for money and breakfast facilities

Minusy: Nothing

Plusy: Friendly and helpful staff and very clean.

Minusy: The room needed some character and some practical fittings like shelving in the bathroom.

Plusy: everything was great. one of the cleanest hotels I have ever stayed in. perfect little hotel

Plusy: Staff were very friendly and helpful. Location also good.

Minusy: Room furnishings very basic. Bed felt like it was low quality very uncomfortable Dirty marks on carpet and sofa.

Plusy: 1. Bardzo czysto. 2. mila obsluga. 3. sympatyczni kucharze przy sniadaniu. 4. Urozmaicone śniadanie. 5. czajnik w pokoju. 6. Starannie wykończony i udekorowany obiekt.

Minusy: 1. Jedna z recepcjoniatwk nadąsana (2018-02-23 12:00) pozostali pracownicy b profeajonalni. 2. Zle wyregulowane drzwi w kabinach prysznicowych przez co woda ciekla na podloge? 3. Materac w lozku mogl by byc wyzszej jakosci. 4. Nie dalo sie zmniejszyc ogrzewania w pokoju. 5. Mini barek pusty, brak mozliwoaci kupienia czegokolwiek w recepcji. 6. Brak windy, zrekompensowany pięknymi schodami.

Plusy: All

Minusy: The hall Is small

Plusy: Location, building itself and the fact that people at reception could speak some English

Minusy: No concierge, instructions in the room were not quite clear

Minusy: Staff unfriendly. Breakfast. No info about city tax charges

Minusy: The mattress was worn. Need new mattresses.

Plusy: Bardzo dobra lokalizacja i dobre sniadanie

Plusy: Very nice. Loved the room decor and the how quiet the rooms were. Traditional and elegant. Will definitely stay there the next time.

Minusy: No place for the toiletries in the bath.

Plusy: Excellent position in a neighbourhood full of restaurants and facilities, 5 minutes walking from the metro

Minusy: Staff could be more helpful

Plusy: The room was really nice, with everything you expect from a 4-star hotel. The staff knew English and was very helpful when we needed them. Location was quite good in the center of the city, close to the touristic area by taxi/bus.

Minusy: The worst thing was that there were construction works in the building (done by some private company in a part of the building not owned by the hotel) and because of those it was pretty noisy during the day. For example we couldn't eat in an afternoon at the hotel's restaurant because of the loud noise and we were also woken up in one day at 9-9:30 by the drill noise.

Plusy: Praktycznie wszystko, obsługa, jakość, wystrój.

Minusy: Bardzo trudno zaparkować w okolicy hotelu w trakcie dnia , nawet na krótki czas, ale to jest bardzo ruchliwa ulica. W czasie deszczu okropnie hałasowała spadająca woda w rynnach i na małych daszkach od klimatyzacji.

Plusy: Great location. Clean hotel. Breakfast was OK - a lot of different stuff to eat. The room was quite small, but felt spacious because ceiling is very high. Nothing to complain about!

Plusy: Good service, nice restaurant and room service. Nice location.Friendly stuff. Even airconditioning was working.

Minusy: No

Plusy: Front desk staff was great! We got a lot of help from Mukhammad and Lev.

Minusy: Put a coffee maker in the room!

Plusy: Staff were pleasant, and the doorman from Latvia was extremely courteous and cheerful! For the purpose of my trip to visit ITMO, location was very good.

Minusy: Beds were terrible, narrow, uncomfortable. They reminded us of students accommodation beds! Also the shower was so badly designed, the floor got flooded after each shower. There was also bad smell outside our room on many occasions, which made us feel we were next to rubbish shoot! One more thing, we were very surprised to see mosquitoes in the room, I got bitten which wasn't pleasant.

Minusy: an unpleasant odor on the floor and smell of cigarette in the room

Plusy: Great staff. Good food. Nice views. Nice location.

Minusy: Misquotes are not controlled very well. We closed all windows and still had many attack us during the night.

Plusy: The very supportive & helpful staff, their readiness for any inquiry at any time. The location near the bus station, shops and restaurants The comfortable spacious room

Minusy: The Mosquito inside the room ( 811) Leaking Bath tub in the same room ( 811)

Plusy: this hotel is a perfect choice for me. facilities, services, and quite location

Minusy: it is far from the center

Plusy: Location, staff , welness

Minusy: Bed to hard Martrass

Plusy: The front desk staff were really friendly and welcoming. i will definitely stay there again

Plusy: Staff was very welcoming. They offered us better room due to our important date. It was what we need)

Minusy: The hotel is very clean & shiny. Located on the street wis many famous brands.

Plusy: Very comfy bed and great staff

Plusy: I really enjoyed the hotel, especially the service of the receptionist Anastasia, the good service and the cleanliness, I will definitely come to the hotel again.

Plusy: location

Minusy: very old style building

Plusy: Location central, directly opposite St. Isaac’s Cathedral. All staff friendly and speak English - including asking for room service and laundry service over the phone. The hotel has its own car service for transfers from airports/boat ports and within the city - I used it for transfers and to collect me at night after the ballet. I arranged these while I was still in the U.K. via emails and replies were always quick and helpful. They have an Italian restaurant which also did gluten free pasta - a bonus for me. Food good. Breakfast room service always on time helping me with my tour scheduling. Large room although I was a single and I was automatically upgraded due to my length of stay - 4 nights. Clean and well maintained hotel.

Minusy: I do not have a criticism of this hotel.

Plusy: The location is fantastic. Everything could be reached by foot. The hotel itself was very good. The staff were very friendly and extremely helpful. We had a medical emergency and received amazing help from the front desk staff, and furthermore also from the concierges. The relationship with the Astoria allowed the quick access to the Bar, which is really nice with very friendly staff.

Minusy: There was nothing that I did not like. Everything was just perfect.

Plusy: great location, room with a view at Isaakievsky, clean, decent room service options, room spacious enough

Minusy: a bit shabby in some places, limited vegan options at breakfast

Plusy: Top location

Plusy: Excellent location and nice view from the rooms facing the Cathedral. Very helpful staff.

Plusy: It’s an amazing place with an unbeatable view. The service, the staff , the Happinness and Borasalino restaurants are lovely places to eat at. Moreover, cinema on site and the separate seat area in Mikhaylovsky theater will complement it all. Thank you! Definitely the place to come back

Plusy: location, view, and safety

Minusy: some of staffs was very rude. but generally kind.

Plusy: Convenient

Minusy: No kettle, cups.