Riu Palace Mexico

The floor tiles are very slick. My husband fell & broke his arm the first day of our vacation. When we went to the front destk to get help, the manager told us to wait in our room & have $50 cash for the Doctor when he came. We got more compassion & help from the other tourists & the actual workers that clean than from the manager. I asked for an incident report & he refused several times. He said the incident was our problem & they were not resposible for anything. The Dr. put us in a cab & sent us to the hospital. My husband had surgery & was in the hospital 3 days. No one from the hospital checked on us. My husbands roommate had also slipped on the tile, and there were several tourists in the hospital that had slipped. When I went back to the front desk for help I was crying & still no one asked how my husband was, & if I needed anything. They acted like I had the plaque. When I brought him back & asked where I could get ice, they said they would bring it to the room, they were stil...

We loved the hotel and staff. The grounds were super and the location was great. Two problems with the Riu Palace. The A/C was not sufficient for the rooms. The coolest it was in my room was about 80F. Our party had 10 rooms, all were too darn hot. The second problem had to do with the dress code for the restaurants in the evening. Men were required to wear slacks however women could wear just about anything. Slacks would not be a problem, except it is too darn hot in august to dress up for a buffet dinner. Several of the outdoor restaurants were not air conditioned, so they were really hot. You could wear shorts to the non ac restaurants. It was too hot in those restaurants even in shorts. I did not cool off until I got in a cab going home.

This was the worst place I've ever stayed. The drinks are served in kiddie cups, with almost no alcohol at all. The food is mediocre at best. There was a giant hair in one of the dishes. The front desk staff is awful. Very rude and unhelpful. The entire hotel smells like a sewer. I have no idea how this place got a four star rating!

I recently got married at the Riu Palace Mexico. During our stay there we were treated very poorly and my wedding was basically ruined. Our resort wedding coordinator was horrible and very reluctant to work with us on anything. The resort was simply unable to cater to our large group of 59 people. And somehow, because we had a large group, they tried to sneak in an additional fee for everything we wanted to do. To make matters worse, it rained so the wedding needed to be moved inside to the theater. We saw an earlier wedding, held in the lobby, that was very nice. When I asked if we could have our ceremony in the lobby, we were told 'Those people paid a lot of extra money for that.' REALLY? They paid more to have it in the LOBBY? Why would it possibly cost more to have it in the lobby? And the theater was atrocious. All they did was add a plastic arch and I walked down an aisle made of pink velvet theater chairs, surrounded by lace curtains, pink patterned carpet and a sea of ceiling f...

the itel itself is nice and dining and bar services were good but the wedding coordinators assisting with wedding of my cousin did not complete all the tasks they said they would even after they were paid for it. in turn, the bridal party had to take time out from their vacation to help the bride and groom set up decorations for the reception. there were timing issues where the staff were late either delivering products or services and for a wedding, that is unacceptable. so if you think of booking your wedding there, make things simple because anything out of the ordinary for the staff may not be completed in time or not at all.

This trip was our first experience with a resort as we always go on cruises. It was also our honeymoon. The outside grounds, the beach, pool and lobby area were amazing. The food was also great, if it wasn't so repetitive. However, that is where the good ends. The activites sound great but in reality, there is very little to do. Kayaking and windsurfing were ok, but the ocean there is very wavy. If you want to jet ski or parasail, be prepared to spend a lot of money. There are some activites during the day, like ping pong, water volleyball and so on, but there are so many people it isn't really fun. At night, there is one band who plays every other night and they play the same songs over and over again, and on the nights they don't play, a trumpeter is there, but again, very repetitive. After that, there is nothing. Sure, you can walk across to the club and the Riu Tequila, but even that was boring. The beds are HORRIBLE, so hard and the mattress softeners can only do so ...

This was my second year there. People were great, as well as beach and weather. 50% of our group of six got sick. Something wrong here. Talked with others with same problem. First floor rooms were musty and moldly smelling. Beds not comfortable. Food sanitation needs improvement as well as smelly rooms on first floor. It would also be nice for a rest room to be closer to the beach than the El Patio. Not a 4 star in my estimation. Would go back though.

When we arrived, our room was not ready, went back at 5:00 and still not ready, so they moved us to another room, which the air conditioning did not work. We ate at the outside cafe, which the food was lousy.