Club Quarters Hotel, Wall Street

One of the worst experiences I've ever had of staying at a hotel They only have one bottle of water in the room. On my first night, the staff brought up additional bottles of water. On the second, I called in and was told they only replenish during housekeeping service. I said I was happy to pay. The lady at housekeeping Ms. Suarez later called me and very rudely told me that if I wanted water I should go buy some at the front desk. One of the worst stays I've had and would never recommend staying here! Extremely rude staff - what kind of hotel refuses to bring water!!

The staff!

Location was handy to my meeting in wall street

Noisy air conditioning unit. Hotel lobby was small dark and very dated.

Location was great. This is not a 4 star hotel. Quite in need of updating. The first room I was given could not warm up past 58*. I was moved but to a lower tier room. The staff refunded my early check in fee upon checkout. Not a great experience.

Aging heating a/c system.

The manager was very helpful. He resolved the issue I had. I only saw him in the morning after the incident.

Despite asking for a room with 2 double beds or a roll up bed I was made to sleep on the floor. This is my far the worst experience I have ever had from a hotel. The hotel offered me a refund BUT that will not restore my faith in the brand. APPALLING!