Plusy: The man that helped me when I checked in was very nice and worked fast.
Minusy: When I came to return my vehicle there were only two employees working and there were about 15 people waiting. I left and came back and still had to wait about 30 minutes and I was given mis information on the gas. Also the car was not a good value I’ve rented cars for a quarter of the price at other rental car companies.
Minusy: The check in was slow returning was easier. Friendly staff though
Plusy: No aggressive upsell!!
Plusy: Hyundai Accent was a fine rental. All went well.
They need help
Plusy: Nice car, help was pleasant.
Minusy: Not enough staff. Waited 25 min before being helped. Car hadn’t been vacuumed out, and was sent with me with only 1/2 a tank
Plusy: Liked the ease with which I went from confirming my reservation to driving off. Was also able to easily extend my rental by calling the number on the rental flyer as well
Minusy: Had a pretty long wait in the office due to speed of service.
Plusy: Super convenient! The agency in Thousand Oaks picked up the car at my hotel in Westlake Village. Most helpful.
Plusy: Since they were low on cars they gave me a free upgrade.
Plusy: I am so glad to have picked this dealer
Minusy: They gave away the rental I reserved without telling me, wasting 3 hours of my time and putting us on the road late. Because of this, we lost a day of snowboarding, had to take an old car that broke down costing more time and money, and overall just messed up the trip my girlfriend had meticulously planned.
Great service from Jimmy Urias
Plusy: I was planned a 1 way rental from LA to Phoenix to arrive just in time for Thanksgiving. Our GPS showed us arriving at the rental a couple minutes after closing. Fearing a disaster, we called and Jimmy said he would take care of us. Once we arrived, there was another string of issues, that required about 15 minutes to resolve. I felt terrible for arriving late the night before a holiday, but the entire time Jimmy remained upbeat and made sure we were all set for our trip. Great customer service.
Great customer service .
Plusy: I was given great customer service, I was in and out in no time. It happened to be my birthday and I was given an upgrade. What a kind and generous thing to do. I will definitely be back.
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