Plusy: We waited in line for over an hour while 2 of the 3 attendants continued to take the fast line customers. The fast line waited 3 minutes tops while the regular line was waiting for an hour. They should have had one person take the fast line and the other two take the regular line. Absurd!
Minusy: When I commented about the inequity in the line structure, I was scolded and told that is how things work, even though it made no sense. Then the car i had ordered wasn't there and I complained and the attendant got rude with me and just canceled my order without my consent.
Plusy: Staff was helpful and efficient. Car selection was good. Pickup and return went quickly.
Minusy: Cleanliness of that car was only ok. Smelled like it had been smoked in at one point.
Plusy: Great teem there!
Minusy: Knowing the policy of rental companies. Brother gave me money to put in my bank to pay for car, he doesnthave a bank account. When we got there we were informed that he needed his own debit card in order for me to rent the car and put him on as a driver. Also they don't take debit cards as payment.
Plusy: Helpful agent, didn’t try to pressure us with add ons and addressed the issue of the unavailability of our requested car very professionally.
Minusy: They refused to honor the reservation booked by Kayak and said they were overbooked and there were no cars available all weekend. Questioned how Kayak was able to make the reservation and sent me elsewhere to find a vehicle. Luckily, Hertz heard their exchange and offered me a car.
Good transaction....bad breaks and sqeeky window
Plusy: Pick up was quick and easy
Minusy: No attendants outside for drop off just a cardboard sign on drop off window stating to go to pickup window with milage. Breaks on the car were so touchy it almost caused a couple accidents they need to be ajusted.
Plusy: Car was nice and clean. A good ride
Minusy: You have to have a $200 deposit, in order to return. That the amount quoted was not what I paid after they added there fees.
Minusy: Wouldn’t allow me to pick up car with my debit / credit card, told us it would cost more with military Id, wouldn’t accept my personal insurance, cancelled car and I had to figure out how to get home
Plusy: Hard not to be happy with a brand new car!!
Minusy: Would have been helpful to include a manual. Could not find the trunk release and the gear buttons instead of a gear shifter was a surprise.
Plusy: Great customer service
Great car and price
Plusy: The car was ready to go. Checkin was simple. Attendants were polite. Good price .
Luksusowe (Cadillac XTS lub podobny) to najczęściej wybierana klasa samochodów na wynajem w Budget Savannah.
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