pentahotel Brussels City Centre

Disappointing

Reception took 25 euro for deposit, it was first time , i heard about deposit , and one week last i didn’t receive it yet

Very poor

Gym is not that bad for a hotel

The room was filthy, stains on the sheets, we’ve found a bunch of black hair on the floor (not ours though), elevators tiny, breakfast not great- they give you some granola and flakes but there is no milk or yoghurt. Internet was very slow. It is all wrong on so many levels

Location

Breakfast was very poor for the price we paid It looks like the room was occupied before we came. The bed was not really done well.

Bed was big.

Hotel is overdesigned. Minuscule lavatoire. Minuscle space to place something in the bathroom (space for one necessaire only). Instead of a board, you have just one metallframe to hang a couple of shirts. We had no breakfast, it was too expensive, 24 euro per Person). Really bad was parking situation. I booked the hotel explicitely as it promised to have a parking. But they just pointed you to the public parking in the street (5 Euro for 2 hours), or a public parking (2,70 euro an hour, or 23 Euro for a day). Due to Corona no spa,gym, so cant say how it is.

Bed was big.

Hotel is overdesigned. Minuscule lavatoire. Minuscle space to place something in the bathroom (space for one necessaire only). Instead of a board, you have just one metallframe to hang a couple of shirts. We had no breakfast, it was too expensive, 24 euro per Person). Really bad was parking situation. I booked the hotel explicitely as it promised to have a parking. But they just pointed you to the public parking in the street (5 Euro for 2 hours), or a public parking (2,70 euro an hour, or 23 Euro for a day). Due to Corona no spa,gym, so cant say how it is.

The hotel was beautiful. There’s no doubt about it. I loved my room. Everything was well put in places. You have airconditioning, flat-screen tv and a very nice bed. I loved the fact that there were multiple switches for different set of lights. I also ABSOLUTELY love the fact that they have a mini refrigerator, that was really useful. The bathroom was very nice as well.

The check-in was a freaking NIGHTMARE ti say the least. Their computers were so low. They couldn’t seem to find anyone’s reservations on their computer (NOTE: they said that this happens occasionally) so they asked if i could wait so that they could handle other clients check-ins while I’m sitting there hoping for my name to pop-up on their computer. And so then i had to get in line (yes, there was a long line, in fact, there is always a long line) & i had to wait yet again for half an hour until it was my turn again. And when it finally got to my turn, they finally found my name but they almost forced me to pay AGAIN even after i repeatedly told them that i already payed for my room. Long story short, i stood there for five or ten minutes longer until it finally got sorted out. But then comes my neighbors. The neighbors were very loud and you could hear them screaming all day long. What i just hated about them is that they were just yelling in the hallway and in their room all the damn time. At some point, I thought that they came back from the bar and that they got drunk but on my last morning there, they actually woke me up with the same disgusting attitude of theirs. Those early birds were yelling at like 8’ in the morning. It was unbearable. I packed my things and left earlier. There was also a whole other mess during my check-out but i just want to forget about that too. I’m never going back there. Ever again.

ambiance , location,

AWFUL STAY, HORRIFIC STUFF i do always get used to say positives, this time NO! Staff are not polite, not one not two,,, ok. why? firstly this 4 star hotel doesn't have formal reception desk. they do the formalities behind the bar. it means the same person serves beer has to handle guest affairs. it wired for 4* in the heart of Brussels . we putted 1 or 2 euros coins to the vendor machines for a bottle of water and it didn't work, my wife ask politely and she told her story ," would you please give me a bottle instead?" , the guy behind the bar said" HOW DO YOU WANT TO PROVE IT?" surprised! .." ok come with us to show you" the guy came with us to the 4th floor, putted a coin inside and find out the machine is not working!? Can you imagine this assault? we came back to the bar again he gave us a coin, and again we ask a bottle of water and he offer us one for 8 euro this time! This is not OK. Our room was smelly , like cigarette odor, the shower drain did not work and the water find it ways to the room. again i informed them and the answer was regret what we say. god knows how many hotel i stayed in my life, this on is the most Awful .

The room smelt of cigarette smoke and the usb charge socket would not work without the TV having to be on all night. The accomodation was very noisy and the toilet seat looked as if it had not been clean as there was a small amount of excrement on the front of it.

It is not a Hotel ..it is a hotel inside a bar ...

The room was basic, smelt and really noisy from a building site next door

The room was appalling, low quality all round

This hotel is only good for adults wanting to enjoy Brussels for touring and nights out, not for families.

The distance to central from the hotel, not family friendly and the price of the room per night.

The downstairs area has a lovely and relaxed vibe, which would only be improved with adequate service levels and better staff training. The free pool tables were a plus, and the breakfast was generally to a good standard. The location is good if you like a bit of a walk towards the main area of Brussels. The rooms are well equipped with plugs, safe, fridge etc, only missing a mirror above the dressing table.

Really mixed reviews. Hotel was advertised as having a swimming pool, the deciding reason for booking this over better-priced alternatives. I raised the fact there was no pool only to be greeted with a shrug and a mumble that it wasn’t their fault it was wrong online. A complete lack of accountability and a real annoyance for a customer who wouldn’t have chosen this hotel had I known inaccurate information about the facilities were given. There was one pleasant, dark haired gentleman working reception the morning we checked out. Other than that I found the staff rude, arrogant and unhelpful. We went completely unacknowledged at the bar and the dark haired female breakfast assistant had such a bad attitude and constantly spoke down to her customers, banging plates etc as she went. Pillows extremely uncomfortable but the hotel eventually provided more to help make comfortable which we appreciated. Also no shower mat which is a slip hazard, we tried to remedy this ourself but using an additional hand towel from the cleaners trolley. Unfortunately the cleaner removed this daily, but sometimes not even changing the other towels, or changing them and giving us only hand towels to shower with, which made zero sense! We turned it into an absurd towel lottery joke when we arrived back to the room each evening.

I booked the stay for my sister and partner for a long weekend. Firstly, one day before arrival, I received an email saying the stay had been cancelled, this wasnt the case. I paid for the stay 3 months prior. After much confusion, many emails and phone calls I managed sort this. Upon arrival, the staff wouldn't allow my sister and partner to check in without my credit card for additional charges. So instead of allowing my sister to use her own credit card. I had to scan over details of my own credit card. On the last day, the staff booked my sister and her partner a taxi to the Airport. They sent the taxi driver to the wrong airport, so then they had to get another taxi to the other airport, costing them €240!!!

Breakfast, clensinest, location.

Broken window. Had to change rooms. Bad internet, no connectivity. Could not connect PC to TV. Limited TV usage. Couldn't change input on TV to HDMI or USB-key. Netflix option was promissed, tv did not support it. There was an unplanned 75€ reservation on credit card (it was not disclosed when booking) , after 5 days they still didn't release the money.

The bar and food ( nice burger )

Location

The vibe of the lounge on the ground floor was cool. The shower was extra large and the bed comfortable (once we got hair-free sheets).

We stayed 4 nights and every day there was a new disappointment to be experienced. Only one elevator was working for the whole duration of the stay, so a lot of waiting time for all those, like us, who had to reach higher floors. The room had cracks on the wall, spider webs on the ceiling and we were horrified to discover a LOT of hair on the "fresh" bed sheets and pillows upon arrival. This took one hour to fix. The English channels worked every other day, we were told that the SAT system is a bit outdated... Bathroom: one day the shower floor towel was not provided, another day one of the fresh towels had long black hair and make up stains all over...how can the staff miss something like that! The wall of the bathroom was heavily stained and the hairdryer was connected to the bottom of the sink with a very short cable, so very uncomfortable to use. Breakfast, despite being a big buffet, was a continuous fight with all the other guests to get food, drinks and a place to sit. One day we risked to have our table taken while collecting our breakfast items from a French family who moved our stuff, very rude and inconsiderate! Additionally items that were empty took a long time to refill and the bacon and eggs coming directly from the kitchen were already mysteriously cold. The staff never smiled and when they did it was evidently forced. They appeared always busy and tense. This together with the lack of care in the setting up and cleanliness of the room suggests that the hotel is severely understaffed or that the staff does not receive proper training from the management. We will certainly not come back to pentahotel. A massive disappointment.

The bed was large and comfortable. Staff were friendly. We didn't have the breakfast, but it looked pretty comprehensive. The location is okay, depending on what you want to see - it's not really close to the old town, but is in the city and everything is reasonably walkable.

We chose this hotel over other options primarily because it offered parking and a gym. We were disappointed on both counts! The hotel does not provide parking - instead we were told to use the parking building next door that costs €18/day. While there is a gym, it's pretty useless unless you want to use the treadmill or some light dumbbells - it's very, very small, and pretty poorly equipped (I will never understand why and how hotels choose their gym equipment - this one has decided to invest in several giant machines dedicated to crunches and bicep curls rather than opting for something useful like a squat rack, leg press, multi-functional cable machine, or even an extra treadmill or other cardio machine).

I booked the trip for my boyfriends birthday and requested a double bed for our stay, upon arrival they had given us 2 separate beds and said there were no doubles available and that booking couldn’t be accurate. When I went down to order some room service as the rooms had no drinks menus, the lady on reception had awful customer service skills (I should know as I work in customer service). It gave an overal negative experience of our stay with the hotel, my partner has stayed there before which is why we chose it and he was also disappointed in the service as the time before he said it was amazing.

Breakfast is ok, but for example hot water supply for tea should be better indicated on the machine, variety of jams is poor and croissants are too often all taken..

The facilities are too dark and the limited number of light bulbs are too blinding. One of the (only two!!) elevators was broken and not repaired in days, with sometimes lots of people waiting as a result. There is too much noise of people in and around the hotel. In addition, the continuous sound of sirenes in the street is annoying.

Good location, nearby to main metro and tram lines. The bar/restaurant was lovely and staff were great. Perfect base for exploring Brussels.

Whilst the hotel facilities and feel was faultless, the bedrooms were a little more basic. Our TV remote needed new batteries, the safe didn’t lock and the WiFi was a little intermittent.

Nice hotel good location staff were responsive

There was a problem with the Hot water