Radisson Collection Grand Place Brussels

Never again

There was nothing about this hotel that we liked just nothing

How is this hotel 5 stars is beyond me! The staff is not friendly they just don’t care. Barely open their mouth to speak as if scared that you might ask something. There were as good as no guest during our stay and yet with got a crappiest room with a view in dirty building. Toilet rolles were not changed half used ( Covid time) dust everywhere. Can’t open a window there is no air inside I was sophisticating. AC makes so much noice that we couldn’t sleep all night. Takes 10 min before you have hot water in the shower. Not a bottle of water in the room. Minibar empty. Just nothing a big fat zero. If you are thirsty just die because even the night shops are closed because of the COVID 19. Only one pillow per person not one extra in the closet. I parked the car in the hotel parking and after 6 hours we drove out for dinner and I paid 25€ parking is so narrow that it is at your own risk to not crush your car. Coming back from dinner I parked my car for entire night in the parking next to central station and it costed me only 6€! It says extra large beds in my reservation in reality it is just a queen size bed. Extra large is king size not the one you are advertising on booking.com. We left early in the morning at 8h30 and will never ever again make a reservation at any Radisson hotel chain whatsoever. What a dump! I will never recommend my friends either and yes I know the management will reply and say that they are taking my comments very seriously and will take notes and blah blah blah. But here is a thought why don’t make everything perfect so people don’t have to leave negative comments and never return again ?? How about if are incapable to do the job then just leave the business to the ones who know how to??? Shame on you and shame on me for making a reservation at your hotel.

The bedroom was really nice. The living room was ok, the furniture was pretty well used - would soon need an upgrade.

The hotel is undergoing renovation. Therefore the experience of the overall hotel is far from exciting. As long the renovation is going on, you have not much to enjoy at the hotel except your room.

Fast checking in and checking out

Internet is not reaching room 250 called 4 times during 2 days they didnt fix anything

Too much noise. I made reservation via booking and it was not mentioned. After booking (non refundable) I was informed on the renovation.

The location is perfect, nearby the center

IF YOU ARE UNDER RENOVATION IS UNREAL YOU STAY OPEN. It was a pity because the place could be really good: they send an email just 6 days before the arrival in which they specify the Hotel is under renovation, just in time was expiry the time for free cancellation. The structure was mostly not to fit in, we chose also this hotel for the confort and the big spaces inside like the big space for breakfast and lunch, but that area was closed and the menu reduced, to make matters worse the breakfast is served in a small space which was impossible to move in comfortably. At last in the morning you can heard the bricklayers make loud noise not so far of you. I worked for long time in hotel and hospitality and i can say that situation was unreal for me, when the hotel is under renovation the structure is closed, always!

Regret there was Major renovations going on to the main reception area which we were not aware of until 2 days before our trip :0(

I was disappointed as I did not get value for money. I booked the junior suite in November 2019 and a few days before I travelled received an email to say the hotel was renovating and there was limited choice of things. I was so disappointed. If they had said before on the website before I booked I would have booked a different hotel. I paid a lot of money for the suite and felt robbed. What I saw is not what I bargained for.

The service and atmosphere due to renovations

The people working there were great

The remodeling at the facility really made the stay less than pleasurable. I wish you would have told me so I could have made other arrangements!

Location

The property was having major major building works, the main reason I booked this hotel was the pictures of the lobby area which looked lovely. Only to find it was all hidden while it was under going renovation works. The make shift lobby area was dusty and small. Our room was nice, but overlooked the main building site entrance. The noise was horrendous being woken up to the sound of drilling was very upsetting. There was tea and coffee facilities with the kettle socket broken so you had to move the kettle next to the bed to make tea. There was only one tea bag, no milk and one sugar. Between two guests for two nights. We only got an email about the renovations a week before we traveled, which we were not able to cancel of free of charge. The hotel should not be open when carrying out extensive building work like that.

Location..

Breakfast was between 6:30 and 10:30. We arrived around 10 with two kids, hence we were not done eating at 10:30. However we felt unwelcome to finish our breakfast and asked 10 times by the staff if they could remove the coups plates etc.

When booking the hotel it was after I was told that the lobby was under construction..no restaurant etc.. All I got for my money was a room ..

Breakfast

The building works we were only notified of after booking they started at 4am!!

Location Area of room Extended check out time

The staff were not friendly Hotel under renovation . Must indicate that at clearly at the top of booking page. .. not down in the bottom . No heating in the room and was very cold ... No lobby area since hotel under renovation Not good cleaning No taxies waiting by

the rooms were quiet modern and clean. Even though we had lots of issues with the room the staff were awesome and tried really hard to fix the problems for us.

the lobby was under major construction. We had been forwarned that the front enterence was closed for renos however the email kind of down played the extend of the construction. The entire inside of the main hotel was a major construction zone. the wifi was too weak and kept dropping out. the staff tried to fix it multiple times but it didnt help. Also the heating in the room was way too high, they tried to fix it but it didnt help.

Brekfast was very good, location is good as well...

The hotel is under reconstruction and 80% of facilities is not available. By the way, nobody told us that information. There is a lot of dust all over the hotel. House keeping personel is fine, but they are comming to rooms at a very strange time! The price is quite high in comparison with the service you get...

All public areas closed. Lots of dust and smells from building works. Noisy during the day

Location is ideal in the city of Brussels. It is close to all local amenities and withing walking distance to the main attractions that Brussels has to offer. The room itself was also quite clean overall and the bed is soft and comfy.

Very disappointed that there was MAJOR renovations occurring at the property. I would not have booked this property had I known previous to booking that the renovations would take over practically the entire building. Dust and the smell of rubble was very prominent in the 'makeshift' lobby area. Noise levels in the room were quite high with machinery. I would stay in this hotel again when the renovations are finished but I do think it is false advertising showing a beautiful lobby and reception area on the website with no mention of the major renovations and most of the hotel being shut off. Customers are not receiving the product in which they paid for. An email one week post booking is not sufficient warning as prepay no refundable customers cannot change their mind.

Good internet strength and convenient location close to central station and grand place

Under construction / renovation, no lobby nothing there except your room and lots of construction workers. Staff is unapologetic, the elevator to garage was not working had to walk up and down and parking machine does not work had to again go up down to pay my 35 euros .. maybe will be better later when work is completed I’m surprised they are open now avoid hotel

We were in Radisson Blue Royal hotel in Brussels this January. The Hotel is under construction and its very noisy starting 9am. It is very inconvenient, especially if you are traveling from abroad and trying to catch a nap in the morning due to a time change. We were very much looking forward to take a nap - we were traveling with a child, but it was impossible. The worst part is that they do not warn you about it on the website obviously and you find out about it only once you get there. Don’t book it if you want to sleep in!!!!!!

The breakfast is exceptional, a lot of choice and the service during breakfast is great. Room was ok, no noise

Receptionists were not great. During the check-in they did not provide me with any information about wifi, breakfast time,... I had to ask. Same story during the check-out, not even once did the receptionist ask me how my stay was. Overall I thought they were a bit rude. Staying in a hotel like that during Christmas-time, you expect some cosy atmosphere. It could not have been further from that, which is a pitty. The renovation at the hotel made everything less special, but this was communicated upfront so we knew that.

Location was close to train and center.

Mold in room. They had construction in courtyard, entry and pool loud dirty and not useable. Failed to connect rooms with children. Rooms not ready on time. Billed for more than quoted. One elevator not in use.

Location

Very bad and arrogant staff, the internet speed in rooms was awfully slow, the lighting in rooms was poor as well as the guest services. The modern furniture is ugly and unpractical. The executive lounge is very very poor.

Clean rooms

The property was under renovation. This should have been conveyed to us earlier and not at the last moment. Only one restaurant was open with very limited menu. It was inconvenient for my children. They should have informed this if earlier .

Location is near to grand palace . Good shopping center around.

Week internet connection. Promise by IT but no action taken from hotel. But not all are bad , as some of the staff are friendly.

Staff was friendly.

The main part of the hotel was a huge construction site with building work even done on the 24th of december. No bar, no real restaurant, no atrium - everything was closed. Main entrance was behind scaffolding too and you had to enter through a tiny side entrance. This was a huge disappointment and definitely not what we were expecting. We were informed that there was renovation going on only after we booked a non-refundable room. And even knowing this, we were shocked to see the state in which the hotel is in. Wifi was down, too.

Liked the hotel...but they were renovating hence main lobby was closed....

The breakfast was identical every single day!!!!

Room was nice, could just be a bit bigger. We had a big luggage and a pram, so got a bit tight. The shower gel (from toiletries) smells amazing! I loved it. Reception staff is also great. We were checked in by Louis and he was really nice, shame I was already disappointed so didn't look very happy. Also after checking out I noticed I had lost something in the room so asked to go back in and another reception staff acompanied me back to the room and was very helpful. At breakfast they have some really tasty cookies next to the coffee area.

Oh God, where to begin? Hotel is facing major refurbishment so they are using a side entrance. The thing is there's no one by the door and it's only stairs. I had a baby and a pram (and luggages). Luckly I had my husband with me, but if I was on my own or a single mum, wouldn't be able to come in not even to ask for help as I couldn't leave all my stuff and the baby outside. Probably wheelchair users are not welcome at the moment. I wasn't offered help not even once of all the times I entered and came out of the hotel. Hotel literally looks like A WAR ZONE! There are no social areas at the moment, no lobby, nothing, due to refurbishment, but they are still charging you full price and you only find out about the work they are doing after you've booked It. Still can not get a picture of how big the work is until you are there and see it. Shampoo smells nice but leaves the hair really dry! :( Breakfast, for me personally, comparing with other hotels (we were on a trip of several days visiting few cities and countries) and taking into consideration the price of the hotel, was a disaster, one of the worse we had but everyone has a different taste. Also they hide their Nutellas from the guests. Stays in a cupboard next to the juices (guests have no access to it). On the table there is a jar (or pot) of a different brand that doesn't taste near as nice (I made sure I tried it) and I only found out they had Nutella because I saw some children asking for it and I saw a member of staff getting it from this cupboard. It really annoyed me. Second day still hidden so I asked for it and the lady didn't seem happy, saw a little twist in her face. Hotel may look wonderful after the refurbishment but I definitely wouldn't stay here again, unfortunately. Air con in the room doesn't really work. It is winter at the moment but was so hot in the room, I tried to cool it down but we had to sweat all night.

It was nicely located to the Grand Place

The construction work, lack of staff, cleanliness of the rooms.

Good location and clean room.

Construction inside this hotel, hope to improve the facility and breakfast.

There are works going on. As from 8h in the morning a lot of noise. Room was like 28 degrees No fresh air Very very dry air

The location is excellent, just a short walk to Grand Place, St Michel cathedral, bus station, and the main shopping area. We were aware of the hotel renovations but were still surprised at the extent of construction, covering the entire main entrance and lobby, and the primitive nature of the temporary arrangements (will get to that later). Our flight arrived at noon so I had asked about early check-in; after a long search I was offered to choose between 2 rooms (I selected an interior room which overlooked the interior lobby/construction zone). We paid extra for a Superior Room which was good sized and nicely appointed, with a true king bed and a good size bathroom with a rain forest shower head, but with a completely empty bar (had to ask for the complementary water). The breakfast buffet was not included in the room rate but was extensive, with a good selection of hot and cold items (including Asian dishes) and even an omelette station, although it got crowded fast during the morning rush. The cleaning staff kept the hotel and our room in wonderful condition.

Due to the hotel renovations the front desk was moved to a small corner area with no lobby to speak of (2 metal tables with metal folding chairs). The staff, MOST of whom were extremely friendly and professional, still needed constant reminding of my request for help to contact the airport over my lost cell phone. The A/C was turned off due to winter season, so our room was always overly warm (we had an interior room so could not get fresh outside air). I also would like to point out for special mention the night manager (Jean Luc?), who literally chased after us to demand our room number and then sternly lecture me after I informed him that we were simply following the advice of the day staff that we only needed to drop off our room key for our early morning departure (we had already paid our bill and performed the checkout the prior evening). Unfortunately I'll have to look to stay elsewhere on our next visit

Location, breakfast and free parking with suite category rooms

I was notified last few days prior arrival that the hotel its under renovations till April 2020 and most of the hotel facilities are not accessible however still charged me the full fair. To add insult to injury they gave me a room not as described (probably not yet renovated) in the photos provided on booking.com,

It’s a building site

Building site .. got a email days before trip advising of some reworking going on .jack hammers going on from early morning! Rooms dated and need a bit of tlc .. dirty bed linen..

Great location and great breakfast

The hotel is currently being renovated which makes it extremely noisy and cramped. This would have been no issue if there was a clear warning. We received a half hearted message to say what was actually going on less than 24 hours before we travelled so there was no time or availability to change hotel. The hotel should be offering reduced rates for the noise and la k of choice on room service menu.

Room was great and very comfortable

Renovation works meant alternative access/reception... picture not true representation of hotel, quite disappointed and probably wouldn’t have booked this hotel if I’d known

Picked this hotel for celebrate our anniversary..but they have no lobby no reception becose the renovation. and just mentioned on email 2 days before we be there. No xmas filling.. 7 a.m the workers started make so much nice could not sleep longer.. socking for that much money.. maybe in the summer when they finished the renovation can be a nice hotel but now I wish I booked a ather hotel cos now they ruined our anniversary...very sad:(

Staff, rooms were very nice, beds wonderfully comfy, and lovely breakfasts

Hotel very much like a building site at the moment.,

Staff, rooms were very nice, beds wonderfully comfy, and lovely breakfasts

Hotel very much like a building site at the moment.,

Booked a twin room but got a double bed... not ideal when staying with your daughter

Comfortable bed.

 Old / outdated, rooms look tired. Loud outside and room noise, can hear everything through floor and door. Other nice cheaper hotels There is business then there is basic Stay 10 hotels a year, worst been in many years AC as others mentioned too hot or to cold Refurb of hotel starts at 7:30am. Room not done till 4pm daily

The hotel was under construction Very noisy Overcrowded reallocated bar ,breakfast area and bar They should have notify us since they were in direct contact with us Very bad experience

Nice

Nice design and location

Couldn't sleep because of poor noise isolation of room over street

why it was a difficult stay

Location and staff weRe great.

I was on the second floor and there must be a club directly underneath. I couldn't sleep because the music was throbbing through the room. I had to be up at 5 am so this was disastrous. Not good at all. Not worth it at all.

Its nice clean and in a good location

I arrived at 13:46 and I was told that check in starts at 15:00 so I was given the room as a favour Thats the feeling I got