Boston Marriott Copley Place

Great location

The worst Marriot I have ever been! While I booked a higher level double-beds room, the front desk lady, Eva, gave me a 6th floor room. She didn't aware she was wrong until I asked her. Then she gave me a room on the top floor. HOWEVER, I OPENED THE DOOR AND FOUND THAT ROOM HAS ANOTHER GUEST ALREADY! So I went down again to get my room. this time another woman with no name tag deal with my problem, She just have cold face, say sorry perfunctorily, and told me they don't have two-beds room for higher floor. I was irritated at that time, and she ROLLED HER EYES TO ME. It was late that day and I need rest, so I finally checked in with a two-beds room in the lower level. Actually they charged extra $10 per room per day for the higher level, but they even FORGOT TO REDUCE THAT PART OF FEE. The whole check-in procedure really made me feel disgusted. Not discrimination or racist, I guess the second woman is Latin American because she has black hair, Also, the old man at the checkin desk is also arrogant and rude. While my friend and I came to the desk and havn't say a word, he just point to another place and said "go there " and ask another people to talk to us. Overall this experience with Marriot made me deeply disappointed and worried. Their room keys are electronic cards, which means everyone may face the same situation with me in Boston, you opened your room and found a man in the room, or you just finished shower and came out then find out a stranger is in your room. If you want to be treated nicely, then find another hotel, Marriot is not for you.

I liked the fact that it is in such a convenient area. Also the fact that it is attached to two malls.

The staff were rude. I got there early 12 hrs before check in time and first they told me that there js no reservation under my name. Then wanted to give me a room that i didn't book. And whenever I asked for something it took them so long to get.

Proximity to major restaurants and retailers.

Unfriendly staff.

the worst hotel experience ever. I waited 8 hours until they can get a room for me. However, people who came way later than me got checked in way before me. Serious discrimination! Extremely bad attitude!